IKON Office Solutions PLC
2.8 of 5 101 reviews
www.uk.ikon.com London, United Kingdom 1000 to 5000 Employees

IKON Office Solutions PLC Reviews

Updated Apr 7, 2014

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2.8 101 reviews

                             

29% Approve of the CEO

IKON Office Solutions PLC President Phil Keoghan

Phil Keoghan

(28 ratings)

40% of employees recommend this company to a friend
101 Employee Reviews
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Review Highlights

Pros:
  • "Nice environment, friendly co-workers, good benefits"
    in 7 reviews
  • "A very large company with potential to grow if you fit in their mold"
    in 3 reviews
Cons:
  • "Low base salary - typical huge company feel"
    in 3 reviews
  • "No training available & IT is very dynamic"
    in 3 reviews
  • Show more review highlights

Reviews

 

Okay

Administrative Assistant (Current Employee)
New York, NY

I have been working at IKON Office Solutions PLC full-time for more than 5 years

ProsI don't really have any best reasons to work here.

ConsPay is very low for a person that have years of experience and a college degree.

Advice to Senior ManagementNeed to recognize your employees. Better pay is so much needed.

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Stressful, demanding, no one cares

Copy Supervisor (Current Employee)
Houston, TX

I have been working at IKON Office Solutions PLC full-time for more than 10 years

ProsGreat employees needs to be reconized by management

ConsManagement never satisfied with your best

Advice to Senior ManagementListen to employees more often

Yes, I would recommend this company to a friend

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Focused but mismanaged.

Anonymous Employee (Former Employee)

I worked at IKON Office Solutions PLC

ProsBeing able to work independently.

ConsManagement is unsure of resources and needs.

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FSR

Field Service Representative (Former Employee)
Miami, FL

I worked at IKON Office Solutions PLC full-time for more than a year

ProsBeing an FSR is great allows you to meet different people at different sites. Worked at some cool places in Miami, FL.

ConsNo set schedule made it difficult to go to school.

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Tough Sales job if you have a conscience about providing good service and product to Customer

Senior Level Sales II Position (Former Employee)
Denver, CO

I worked at IKON Office Solutions PLC full-time for more than a year

ProsPay was good ....offered fulltime employment. Benefits, paid holidays.

Consbut as with any sales job the goals you were required to hit were set rather high. This would not have been a concern had the company followed through on contractual agreements with clients and delivered service, repairs and proper training as promised. Very much a churn and burn mindset - at least in the office where I was employed.

Advice to Senior ManagementFocus on delivering the goods - and customer retention will follow. Do not put employees in an impossible situation by setting quotas that exceed reasonable market expectations. Reward employees who employ ethical sales practices rather than simply those who bring in the most sales at all costs. In the long run happy, satisfied customers will opt to remain with you rather than search elsewhere. Experience Economy is more important than ever when we are faced with a down market.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Well worth it

Senior Technician (Former Employee)
Houston, TX

I worked at IKON Office Solutions PLC full-time for more than 5 years

ProsAllow professionals to move up, especially in IT because it is very stagnant and one has to leave in order to progress

ConsNo training available & IT is very dynamic

Advice to Senior ManagementContinuously train your IT people

Yes, I would recommend this company to a friend

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Difficult management communication.

Master Technician (Former Employee)

I worked at IKON Office Solutions PLC full-time for more than 10 years

ProsReceived a paycheck. Cashed it.....

ConsI was a number. Not #1

Advice to Senior ManagementHave some...........

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Very good place to work. Great environment to excel at.

Field Service Manager (Former Employee)
Wichita, KS

I worked at IKON Office Solutions PLC full-time for more than 10 years

ProsThe people worked hard, and cared about each other

ConsMany managers did everything for themselves, with little regard for others.

Advice to Senior ManagementLook at who you have in place in the VP and Director roles. They are not listening to those that report to them.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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A bit frustrating but a good job.

Site Manager (Former Employee)
Denver, CO

I worked at IKON Office Solutions PLC full-time for more than 3 years

ProsThe ability to work in a lot of different environments is a fun challenge. Also, the variety of the work is good for people who like their job to be different everyday.

ConsSometimes you feel stuck between what the client wants and what IKON wants you to do.

Advice to Senior ManagementI wish I could have felt supported fully in my decisions at IKON, I felt that they wanted more of a puppet than a thinking employee.

Yes, I would recommend this company to a friend

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Enjoyed working there

Anonymous Employee (Former Employee)

I worked at IKON Office Solutions PLC full-time for more than 3 years

ProsNice environment, friendly co-workers, good benefits.

ConsPay a bit below average.

Yes, I would recommend this company to a friend

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