IKON Office Solutions PLC

  www.uk.ikon.com
  www.uk.ikon.com
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IKON Office Solutions PLC Reviews

Updated September 11, 2014
Updated September 11, 2014
105 Reviews
2.7
105 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
IKON Office Solutions PLC President Phil Keoghan
Phil Keoghan
28 Ratings

Review Highlights

Pros
  • Nice environment, friendly co-workers, good benefits (in 7 reviews)

  • Large company with lots of opportunity (in 3 reviews)


Cons
  • Low base salary - typical huge company feel (in 3 reviews)

  • Since Ricoh has taken over the company, you see alot of differences- e (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Lack of integrity and professional conduct

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Major Account Executive  in  Dallas, TX
    Former Employee - Major Account Executive in Dallas, TX

    I worked at IKON Office Solutions PLC

    Pros

    Good products and service and can offer a complete print solution

    Cons

    Lack of professionalism and integrity with company management;

    Advice to ManagementAdvice

    Unfortunately, my experience with IKON lacked professionalism and integrity with management. Yelling, screaming at sales professionals in the sales area, lack of positive encouragement and management talking about other sales representatives to other sales representatives is very unprofessional. Favoritism to male employees also was evident. I have over 20 years in this industry was with one company for 16 years. I have been very successful but not in this type of environment.

    Doesn't Recommend
    No opinion of CEO
  2.  

    great job and coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Mail Clerk  in  Minneapolis, MN
    Current Employee - Mail Clerk in Minneapolis, MN

    I have been working at IKON Office Solutions PLC

    Pros

    my coworkers are nice and we all work well together, the work is mindless but keeps us busy and the day moves quickly

    Cons

    no overtime, sorting mail is the worst

    Advice to ManagementAdvice

    havent been here long enough to post solid review of management

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    Horrible Pay...Management is horrible as well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Executive  in  Metairie, LA
    Current Employee - Account Executive in Metairie, LA

    I have been working at IKON Office Solutions PLC

    Pros

    Freedom during the work day.

    Cons

    Management in the New Orleans office has no idea what they are doing.

    Doesn't Recommend
    No opinion of CEO
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  5. 1 person found this helpful  

    Great learning experience in sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Executive  in  New York, NY
    Current Employee - Account Executive in New York, NY

    I have been working at IKON Office Solutions PLC

    Pros

    Great people, training and perks at times.

    Cons

    Micro managing needs to cut down a little.

    Advice to ManagementAdvice

    Reward your employees with more outings.

    No opinion of CEO
  6. 1 person found this helpful  

    Right bus - wrong person for the bus!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales  in  Salt Lake City, UT
    Former Employee - Sales in Salt Lake City, UT

    I worked at IKON Office Solutions PLC

    Pros

    Global resources, great processes and systems.

    Cons

    Too many middle managers, widespread mistrust with low morale.

    Advice to ManagementAdvice

    Try building a team; not spending everyday protecting yourself. Manage upwards as much as you manage downwards. Get out of the office once in a while to learn what is taking place in the market.

    Recommends
    No opinion of CEO
  7. 1 person found this helpful  

    IKON can be a good or a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Eugene, OR
    Former Employee - Anonymous Employee in Eugene, OR

    I worked at IKON Office Solutions PLC

    Pros

    There are some excellent professionals at IKON as well as individuals who embody the "Peter Principle." Before accepting a position at IKON (now owned by Ricoh), be sure to ask to meet at least 5 members of what would be your team. You will need to depend on others to learn your job because management is very poorly trained at IKON.

    Cons

    As noted above, there is almost no training delivered within IKON to managers to assist them in doing things like performance reviews, succession planning, diversity enhancement etc. This results in a wide variation in skillsets among people managers.

    Advice to ManagementAdvice

    Benchmark similar companies in the areas of HR and Employee Training and begin to deliver such training out to the field

    No opinion of CEO
  8.  

    Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Executive  in  Ocala, FL
    Current Employee - Account Executive in Ocala, FL

    I have been working at IKON Office Solutions PLC

    Pros

    Top class when it came to equipment and services. Benefits were average.

    Cons

    Poor support from ULM. Very difficult to get large or difficult deals done that required support from the corporate office or regional office.

    Advice to ManagementAdvice

    Reach out to outlying areas more. Offer more ways for outer areas to get support through technology.

    No opinion of CEO
  9. 1 person found this helpful  

    IKON can be challenging, rewarding, and a great place to learn sales skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Executive  in  Kansas City, MO
    Current Employee - Account Executive in Kansas City, MO

    I have been working at IKON Office Solutions PLC

    Pros

    You can get great experience in sales and marketing. They give you the tools to be successful, and help you along the way with supportive staff.

    Cons

    Just like all sales jobs, if you dont perform they will kick you to the curb. This is a very competitive market, and the products are not priced competitively.

    Advice to ManagementAdvice

    The only thing I can say is to treat people fairly, not equally. If I have been there for two years chances are I know what I am doing, dont treat me like a rookie.

    Recommends
    No opinion of CEO
  10.  

    If the Client is a good one, than the experience working is overall a good one

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Specialist  in  Austin, TX
    Former Employee - Customer Service Specialist in Austin, TX

    I worked at IKON Office Solutions PLC

    Pros

    They do offer the opportunity to advance your education

    Cons

    Mostly having to wear the IKON uniform

    Advice to ManagementAdvice

    Really know the rules & procedures

    No opinion of CEO
  11.  

    Unfair with too much favortism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Financial Service Representative  in  Phoenix, AZ
    Former Employee - Financial Service Representative in Phoenix, AZ

    I worked at IKON Office Solutions PLC

    Pros

    Time off was good with vacation personal days beravement

    Cons

    No communication to employees, if you were not one of the "chosen ones" of uppermanagement you did not get promoted. Didn't matter that your job evauation was excellent

    Advice to ManagementAdvice

    Starter position

    Doesn't Recommend
    Disapproves of CEO

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