IKON Reviews

Pros

Flexible hours, friendly employees, decent pay

Cons

No growth opportunity, repetitive tasks

Pros

Hopefully being absorbed by Ricoh will detoxify this environment, culture and mgmt team.

Cons

Toxic environment, disregard for customers, no respect for employees, exploitation by senior mgmt, questionable legal/ethical practices and decision-making common.

Advice to Senior Management

To IKON mgmt... nothing to say... you wouldn't care or understand. Ricoh mgmt... clean house.

Pros

Friendly co-workers make coming to work pleasurable. Everyone is in the same business and tries to help when you need it.

Cons

Some of the downsides include the compensation plan when compared to the number of expenses typically incurred on a monthly basis.

Advice to Senior Management

Increase the base salary or start covering more sales expenses. Economic conditions effect what is going on in the customer's business, thus influencing their decisions on equipment.

Pros

Employee Development Programs
Excellent Tuition Reimbursement Program
Not Micro Managed

Cons

I would like to make more money
Lift cases of paper 4 out of 5 days

Advice to Senior Management

Make pay relative to the industry in todays job market

Pros

Insurance and time off were great incentives. Co-workers made it tolerable to come to work every day.

Cons

Too many daily reports. Unjust metric performance reviews. No overtime but employee expectations were do your job in 8 hours.

Advice to Senior Management

Be more diversified, especially with non-african americans. No support from managers and they definitely did not have your back.

Pros

There are some great people in the organization.

Cons

High turnover. Little appreciation for truly awesome employees. Very isolating with little interaction between teams at other locations. Send in a million useless reports. Train until you drop. Please the customer to the point where your actions don't even make sense anymore. Many teams are practically at war with their own customers. At the end of the day it's all about the bottom line and how much you can bill your customer. There is little support for team members who need it. Even if you do everything right, you won't see much for your efforts. Don't even think about asking for a raise.

Advice to Senior Management

Get organized! Team members are busy working for their customers and cannot spend a lot of time on reports that don't get read and training that doesn't really matter. Incentive pay for bringing in revenue, cutting costs or customer retention would boost morale in a big way.

Pros

The benefits are pretty good and their technology is very good. The upper management seems to have a handle on what's going on in their market.

Cons

The middle managers are not so good. In some areas it is the Peter Principle on steroids.

Advice to Senior Management

Get more information from those in the field doing the day to day operations and be more lenient in credit approvals.

Pros

You get to build relationships with high powered attorneys and corporate legal departments and C-level clients. They also have excellent training but it is too long.

Cons

The Sales and Production/Operations divisions are at constant odds which makes the position unnecessarily difficult. Sales has a high turnover and Operations consists of hourly employees who take out their frustrations on the salespeople.

Advice to Senior Management

Hire support people and production managers who will do their job and act professionally.

Pros

good work life balance
good ongoing training

Cons

Management does not communicate - relishes in keeping information among themselves
Advancement is based on who you know, not what you know- good old boy groups in a lot of areas
Reviews are harsh, if you can get one, and not based on merits; mamagement borderline abusive
A lot of wasted efforts and money, no clear direction, changes in priorities without notice
Heavy bureaucratic element; unable to get simple tasks accomplished

Advice to Senior Management

Take a hard look at management team and how they treat employees.
Give new employees a fair chance. Tenure is not always associated with talent.

Pros

Decent health/dental insurance. Standard vacation/sick pay, floating holidays.

Cons

Management plays favorites, no room for advancement unless you are invited into the club. Pay is terrible, they are always trying to undercut you. Raises are a joke. No incentive system to improve your performance. No reward for going above and beyond. Management is done by spreadsheet, not based on the issues at hand. Too much time wasted on training that is hard to retain.

Advice to Senior Management

Say thanks to your employees for going above and beyond. Have an incentive plan for performance improvement.