IKON
2.8 of 5 129 reviews
www.ikon.com Malvern, PA 5000+ Employees

IKON Reviews

Updated Apr 1, 2014

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2.8 129 reviews

                             

48% Approve of the CEO

IKON Chairman and CEO, Ricoh Americas Corporation and Ricoh Americas Holdings, Inc. Kevin Togashi

Kevin Togashi

(21 ratings)

38% of employees recommend this company to a friend
129 Employee Reviews
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Review Highlights

Pros:
  • "Most of the people I worked with locally were good people"
    in 7 reviews
  • "Liked the people I worked with and working Major accounts"
    in 4 reviews
Cons:
  • "If you aren't one of the "good ole boys" who have been with Night rider and Ikon for atleast 10 years, you will NOT get promoted or recognized"
    in 4 reviews
  • "Area leader claims to be supportive of a work life balance but in actuallity nothing like what is said"
    in 4 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Inside sales, great job!

Inside Sales (Former Employee)
Orlando, FL

I worked at IKON full-time for more than 5 years

ProsGreat place to work, training, and advancement.

ConsThey just don't pay enough!

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Lots of work to do.

Anonymous Employee (Current Employee)

I have been working at IKON

ProsIt's okay. I learned a lot and was exposed to almost support situation you can have in a business.

ConsIts okay its just a job. I wouldn't make this a career.

Advice to Senior ManagementNo advice

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  • No Opinion of CEO

 

Very Rewarding Learned various ways to operate a complex copies

Financial Service Representative (Current Employee)
Philadelphia, PA

I have been working at IKON full-time for more than 3 years

ProsGreat Locations Beautiful buildings to work in

ConsWage Raise is slow It takes a long time to achieve pay raises

Advice to Senior ManagementEmployee should receive bonuses

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

The blind leading the dumb

Sales (Current Employee)
San Francisco, CA

I have been working at IKON full-time for more than a year

Prosa recognized named but one that has a simple and bad reputation.

ConsDinosaurs running the place and terrified of technology. They talk the talk but have no clue who their clients are and more importantly who their employees are. If this place had a leader it could be a great business.

Advice to Senior ManagementLeave. Leave and let fresh blood come in with fresh ideas. So many people that want to be the boss but have no idea how to be a good boss have power there. The segmented departments with no leader understanding how to get them to work together is the most common trend. Stop worrying about your lame ass reports and worry about delivering to your clients. Empower your employees to win. The "leadership" in Nor Cal - SF specifically is a bad sitcom of bad bosses. No real QC checks, no investment into employees, no career paths. It is a job and when it is a job don't be surprised when people do just enough.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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  • No Opinion of CEO

 

Sweatshop mentaility for Commodity Industry sales

Senior Solutions Engineer (Current Employee)
Philadelphia, PA

I have been working at IKON full-time for more than a year

Prosnone that I can think of

ConsTop management can't be trusted (they change the rules whenever convenient)
Heavy-handed management, top-down decision-making
Resist moving from "box" selling to selling "professional services" despite lip service to contrary
Sniping at every level
Best "box sellers" continue to be rewarded

Advice to Senior ManagementRicoh should "downsize" all IKON management (unnecessary, Ricoh has a US sales organization)

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • No Opinion of CEO

 

Ikon cut service quality for customer every year.

Major Account Executive (Former Employee)

I worked at IKON full-time for more than 8 years

ProsI made good money and look forward to receiving my pension this year. Most of the people I worked with locally were good people.

ConsAs the company grew they stopped stocking supplies locally. Then they cut what the technicians could spend in parts and labor to repair. The "fix" was to replace the copier.

Advice to Senior ManagementWith the huge drop in Ikon stock over the years, if you who got out with some money were lucky.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Horrible

Field Service Manager (Former Employee)
Maitland, FL

I worked at IKON full-time for more than 10 years

ProsGreat local people in a very bad environment. Their integrity will not allow them to do a bad job.

ConsHorrible lying upper management, no integrity whatsoever. Sales fails so the failing reps keep their jobs while Service people get let go.

Advice to Senior ManagementGet some integrity and stop throwing away good tenured employees away like yesterday's garbage.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Lack of employee appreciation and respect.

Document Specialist (Former Employee)
Raleigh, NC

I worked at IKON full-time for less than a year

ProsWorked with other coworkers as part of a team setting.

ConsLack of employee respect and appreciation. Boss was harassing others when in a bad mood. Had to sign a Wait to Work form while waiting for hours in the office for work without pay and sometimes had to work overtime without pay. Pay was minimum wage.

Advice to Senior ManagementRespect and appreciate employees. Worked as a Document Specialist in Raleigh NC. Boss harassed others whenever in a bad mood. No more Wait to Work form of waiting for hours for work in the office with no pay and working overtime without pay.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Abilities monitored and fairly promoted

Site Lead (Former Employee)
Seattle, WA

I worked at IKON full-time for more than 3 years

ProsOpportunities for moving up. Fast paced and interesting work and dealing with different people.

ConsCog in the machine. Must get noticed and make note of your desires of advancement.

Advice to Senior ManagementHire me back, my near death experience is over.

Yes, I would recommend this company to a friend

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Decent company

Anonymous Employee (Former Employee)

I worked at IKON full-time

ProsThe people here were decent

ConsI can't think of any cons

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at IKON reviews and ratings — including employee satisfaction and approval rating for IKON CEO Kevin Togashi. All 129 reviews posted anonymously by IKON employees.