IKON

  www.ikon.com
  www.ikon.com

IKON Reviews

Updated December 1, 2014
Updated December 1, 2014
140 Reviews
2.7
140 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
IKON Chairman and CEO, Ricoh Americas Corporation and Ricoh Americas Holdings, Inc. Kevin Togashi
Kevin Togashi
24 Ratings

Review Highlights

Pros
  • Most of the people I worked with locally were good people (in 8 reviews)

  • Liked the people I worked with and working Major accounts (in 4 reviews)


Cons
  • Area leader claims to be supportive of a work life balance but in actuallity nothing like what is said (in 5 reviews)

  • Horrible lying upper management, no integrity whatsoever (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Lots of work to do.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IKON

    Pros

    It's okay. I learned a lot and was exposed to almost support situation you can have in a business.

    Cons

    Its okay its just a job. I wouldn't make this a career.

    Advice to ManagementAdvice

    No advice

  2.  

    The blind leading the dumb

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA

    I have been working at IKON full-time (more than an year)

    Pros

    a recognized named but one that has a simple and bad reputation.

    Cons

    Dinosaurs running the place and terrified of technology. They talk the talk but have no clue who their clients are and more importantly who their employees are. If this place had a leader it could be a great business.

    Advice to ManagementAdvice

    Leave. Leave and let fresh blood come in with fresh ideas. So many people that want to be the boss but have no idea how to be a good boss have power there. The segmented departments with no leader understanding how to get them to work together is the most common trend. Stop worrying about your lame ass reports and worry about delivering to your clients. Empower your employees to win. The "leadership" in Nor Cal - SF specifically is a bad sitcom of bad bosses. No real QC checks, no investment into employees, no career paths. It is a job and when it is a job don't be surprised when people do just enough.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Sweatshop mentaility for Commodity Industry sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Solutions Engineer in Philadelphia, PA
    Current Employee - Senior Solutions Engineer in Philadelphia, PA

    I have been working at IKON full-time (more than an year)

    Pros

    none that I can think of

    Cons

    Top management can't be trusted (they change the rules whenever convenient)
    Heavy-handed management, top-down decision-making
    Resist moving from "box" selling to selling "professional services" despite lip service to contrary
    Sniping at every level
    Best "box sellers" continue to be rewarded

    Advice to ManagementAdvice

    Ricoh should "downsize" all IKON management (unnecessary, Ricoh has a US sales organization)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Ikon cut service quality for customer every year.

    Former Employee - Major Account Executive
    Former Employee - Major Account Executive

    I worked at IKON full-time (more than 8 years)

    Pros

    I made good money and look forward to receiving my pension this year. Most of the people I worked with locally were good people.

    Cons

    As the company grew they stopped stocking supplies locally. Then they cut what the technicians could spend in parts and labor to repair. The "fix" was to replace the copier.

    Advice to ManagementAdvice

    With the huge drop in Ikon stock over the years, if you who got out with some money were lucky.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Very Rewarding Learned various ways to operate a complex copies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Service Representative in Philadelphia, PA
    Current Employee - Financial Service Representative in Philadelphia, PA

    I have been working at IKON full-time (more than 3 years)

    Pros

    Great Locations Beautiful buildings to work in

    Cons

    Wage Raise is slow It takes a long time to achieve pay raises

    Advice to ManagementAdvice

    Employee should receive bonuses

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Manager in Maitland, FL
    Former Employee - Field Service Manager in Maitland, FL

    I worked at IKON full-time (more than 10 years)

    Pros

    Great local people in a very bad environment. Their integrity will not allow them to do a bad job.

    Cons

    Horrible lying upper management, no integrity whatsoever. Sales fails so the failing reps keep their jobs while Service people get let go.

    Advice to ManagementAdvice

    Get some integrity and stop throwing away good tenured employees away like yesterday's garbage.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Lack of employee appreciation and respect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Document Specialist in Raleigh, NC
    Former Employee - Document Specialist in Raleigh, NC

    I worked at IKON full-time (less than an year)

    Pros

    Worked with other coworkers as part of a team setting.

    Cons

    Lack of employee respect and appreciation. Boss was harassing others when in a bad mood. Had to sign a Wait to Work form while waiting for hours in the office for work without pay and sometimes had to work overtime without pay. Pay was minimum wage.

    Advice to ManagementAdvice

    Respect and appreciate employees. Worked as a Document Specialist in Raleigh NC. Boss harassed others whenever in a bad mood. No more Wait to Work form of waiting for hours for work in the office with no pay and working overtime without pay.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Abilities monitored and fairly promoted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Site Lead in Seattle, WA
    Former Employee - Site Lead in Seattle, WA

    I worked at IKON full-time (more than 3 years)

    Pros

    Opportunities for moving up. Fast paced and interesting work and dealing with different people.

    Cons

    Cog in the machine. Must get noticed and make note of your desires of advancement.

    Advice to ManagementAdvice

    Hire me back, my near death experience is over.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Decent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IKON full-time

    Pros

    The people here were decent

    Cons

    I can't think of any cons

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Federal Major Account Executive III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Major Account Executive in Houston, TX
    Former Employee - Major Account Executive in Houston, TX

    I worked at IKON full-time (more than 10 years)

    Pros

    Income potential uncapped, opportunity exists for lifestyle balance

    Cons

    You must use your personal credit card and wait for reimbursement for lodging, travel, meals, etc. and wait to be reimbursed

    Advice to ManagementAdvice

    Discontinue the above practice

    Recommends
    Neutral Outlook
    No opinion of CEO

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