INC Research

  www.incresearch.com
  www.incresearch.com

INC Research Reviews

Updated December 19, 2014
Updated December 19, 2014
125 Reviews
3.0
125 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
INC Research CEO Jamie MacDonald
Jamie MacDonald
44 Ratings

Review Highlights

Pros
  • Work from home option comes in-handy when also managing school schedule of small child (in 7 reviews)

  • Great people, location and business reputation (in 9 reviews)


Cons
  • They sell you on "management by results" and "flexibility/work-life balance (in 7 reviews)

  • There is very very little or no communication from upper management (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Great people. Poor pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Start-Up in Raleigh, NC
    Former Employee - Start-Up in Raleigh, NC

    I worked at INC Research full-time (more than an year)

    Pros

    The people were great. We were like a family. I also felt confident that if I worked hard I would advance very quickly.

    Cons

    The pay is definitely low for the industry, especially for a company of this size. The attrition rate was really high. 3-4 people would leave a week sometimes. Projects constantly had personnel changes. Workload was not evenly distributed. This was partially because of the high turnover.

    Advice to ManagementAdvice

    Start paying your employees more and they will stay longer. The lack of consistency is noticed by Sponsors.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Document Control Specialist in Raleigh, NC
    Current Employee - Document Control Specialist in Raleigh, NC

    I have been working at INC Research full-time (more than an year)

    Pros

    Great benefits
    Over time pay
    Great management
    Excellent Co Workers
    A week off at Christmas

    Cons

    Pay could be more competitive towards other companies

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    site activation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Site Activation Specialist in Cincinnati, OH
    Current Employee - Site Activation Specialist in Cincinnati, OH

    I have been working at INC Research as an intern (more than an year)

    Pros

    The company is stably growing and would like to pay good salary

    Cons

    For senior manager, it seems that there is less growing space

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    The company is doing well managing its growth, and is taking on some exciting new projects.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at INC Research full-time (more than 3 years)

    Pros

    I enjoyed my coworkers and the projects I worked on. The company is global, so I was always on the phone with people in India, China, Australia, the UK, and most of Europe.

    Cons

    The corporate culture is a bit too uptight. The people there work really hard and definitely have a passion for successful clinical trials, but in my opinion they need to loosen up a little. There's nothing wrong with going out for a drink after work on a week night.

    Then again, I've heard other companies are like this in the CRO space, so maybe it's more of a problem with the industry as a whole.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 5 people found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at INC Research full-time (more than an year)

    Pros

    Week off at Christmas, made some really good friends, met some very driven and intelligent people, global company so there is some opportunity for travel for most positions, they always paid me on time

    Cons

    I ignored the negative reviews here on glassdoor because I was excited about the idea of my new job at INC, but over time the cons that appear in these reviews became very apparent. There's a reason it only has a 2.9/5 at the time of writing. This job was not at all what I expected- my primary beef with the company is false representation of my position's duties. I was told that I would be involved in a range of activities and projects that I ultimately never even participated in. Corporate insists that the company is constantly developing new and exciting things, but the reality is that progress is slow to come- I mean, the company still uses Windows XP! Overall, the company seems too occupied with hyping its systems and products that it doesn't spend any time actually implementing them. This is a very top-heavy organization (i.e. high percentage of manager/director and higher), so there is a lot of talk but not much action. My honest advice is to pass on this company- and pro tip, their competitors pay better!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Wrong people being promoted to leadership, lots of backbiting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Programming in Raleigh, NC
    Current Employee - Clinical Programming in Raleigh, NC

    I have been working at INC Research full-time (more than 5 years)

    Pros

    Nice, caring coworkers and chances to learn new skills

    Cons

    Way too much work, need to hire more staff! Overtime is normal, work/life balance is skewed

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Issues at the top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at INC Research full-time (more than 3 years)

    Pros

    Some of the people are fantastic. Worked with some of the best in the industry. 1 week off at Christmas. Decent benefits and matching 401k.

    Cons

    Sr. Leadership had extremely poor communication. They chose to speak in expletive rather than constructive communication. There was a policy of being asked for opinion but ultimately input was ignored. IT became extemely disjointed and cross-functional team work was non-existent. Policies put in place that discouraged any sort of collaboration. Our team experienced grave turnover with 60% reduction by attrition.

    Advice to ManagementAdvice

    Your employees are the best asset you have. Listen to them attentively. Get rid of those who refuse to collaborate and 'empire-build'. Retain the knowledge you have because the faucet is at full-blast.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Overall, very solid and friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at INC Research full-time

    Pros

    - After my position was eliminated, they offered to move me to other positions within the company
    - Happy employees
    - Good technical support/equipment
    - Politics minimal

    Cons

    - Benefits are not great, and lead to higher out of pocket expenses than comparable employers

    Advice to ManagementAdvice

    Negotiate a better package for health coverage.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    One wonder what better managers would bring........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at INC Research full-time

    Pros

    Good people, though poorly led by their managers. Some with many years of experience in the industry.

    Cons

    Senior management lacks thorough understanding of local market needs results in systematically inappropriate new hires, particularly in Asia-Pacific, where a merger has been completed with another CRO. Amid the ambition to double 'enterprise value' by 2015, INC Research remains a minor player against the likes of Quintiles and Paraxel, which are in much better position to take advantage of growth in the emerging markets.

    Advice to ManagementAdvice

    Needs to shake-up the senior management team to include able executives from all corners of the earth. Staff members do not feel valued and this culture must change, if it is determined to become successful. As it stands, the executive floor in Raleigh resembles a private club of Anglo-Saxons managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good overall experience. Sr. Management seemed overwhelmed at times but the company was growing very fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Cincinnati, OH
    Former Employee - Project Manager in Cincinnati, OH

    I worked at INC Research full-time (more than 8 years)

    Pros

    For the most part, it was a good atmosphere. I was there during a time of dramatic growth and then significant cuts, and I thought we made the best of it.

    Cons

    Middle management was not very solid. There was a lot of people who had been promoted up that were simply not competent.

    Advice to ManagementAdvice

    Next time you buy out a company be honest with the people being acquired, they will respect you more in the long run.

    Recommends
    Positive Outlook
    Approves of CEO

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