ING Americas

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ING Americas Reviews

Updated October 25, 2014
Updated October 25, 2014
54 Reviews
2.9
54 Reviews
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ING Americas CEO ING Insurance U.S. Rodney O. Martin Jr.
Rodney O. Martin Jr.
13 Ratings

Review Highlights

Pros
  • Great work life balance and flexibility (in 7 reviews)

  • Work from home policy for just about everyone but the security guards (in 6 reviews)


Cons
  • Local management team struggles to develop and implement business ideas (in 2 reviews)

  • very poor training, very little support, low pay (in 2 reviews)

More Highlights

Employee Reviews

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  1.  

    Great work life balance, could be better opportunities for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Consultant
    Current Employee - QA Consultant

    I have been working at ING Americas full-time (more than a year)

    Pros

    Great work life balance and flexibility. The work from home opportunities are a great benefit.

    Cons

    There could be more opportunities for advancement.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Will be a great company once the dust settles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Braintree, MA
    Current Employee - Business Analyst in Braintree, MA

    I have been working at ING Americas full-time (more than 10 years)

    Pros

    Seemed to be a good place to work but a better place to use as a stepping stone. This may no longer be the case now that the dust of the ING purchase and move appears to be settled. Also the foundation seems to be solid for future growth after the initial growing pains.

    Cons

    Management need to be more clear with the employees, many have dedicated a large portion of their lives to the growth of the company and deserves greater respect. Need to provide greater opportunities for growth and training.

    Advice to ManagementAdvice

    Recognize your employee's contributions and client needs

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Strong Dutch culture but weak American management team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at ING Americas full-time (more than 5 years)

    Pros

    The Dutch are natural business-minded and have good analytical capabilities. Strong emphasis on developing global collaboration.

    Cons

    Local management team struggles to develop and implement business ideas. No senior responsibility to drive growth. Culture of fear is pervasive versus fostering motivation. Leadership is tenuous and political.

    Advice to ManagementAdvice

    Step out of the office once and a while. Talk to your rank and file and exhibit leadership.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Good place to work but be cautious of politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in New York, NY
    Former Employee - Anonymous in New York, NY

    I worked at ING Americas full-time (more than 8 years)

    Pros

    Supporting colleagues and managers. Offers great benefits.

    Cons

    Too much politics at upper management and at C level executives.

    Advice to ManagementAdvice

    Be honest and true to employees.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Customer service is a joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Windsor, CT
    Former Employee - Customer Service Representative in Windsor, CT

    I worked at ING Americas full-time (more than 3 years)

    Pros

    I had really excellent coworkers and made some lifelong friends.

    Cons

    Where to begin? First off, training was nonexistent, especially on legacy products. Literally no one in any life office knew how to properly service certain products so you had to either guess or BS the customer into thinking something was being done. My training was done almost entirely by an untreated bipolar drunk and after he finally got canned a few months later, I found myself as the senior member of the team and the defacto supervisor when my boss was out, all for a whopping $28k a year. Everyone seemed to be making procedures up as they went along. Our management was 2000 miles away in North Dakota and seemed to see us as an expensive liability to the company rather than as valued members of the team. Finally I got promoted to a Senior CSA after having been treated but not compensated as a senior for 2+ years, and that was only after a coworker made a complaint to HR. Oh, man, everything about life customer service here was the worst.

    Advice to ManagementAdvice

    What's the point? Run the company into the ground, I don't care, I'm gone!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Management by numbers and fear

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ING Americas full-time (more than 10 years)

    Pros

    Voya (ING) is a large company with a strong brand. It has a strong history of supporting community involvement and employee networks at all levels.

    Cons

    The company has experienced significant change in the past few years. Senior management appears to lead by numbers that they do not understand. Management by fear is prevalent in parts of the organization. Actions are inconsistent with words.

    Advice to ManagementAdvice

    Listen to your employees. It will show you care much more than giving them a t-shirt and you can learn a lot about the business.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Great learning opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at ING Americas full-time (more than 5 years)

    Pros

    Good benefits, flexible time off, good people

    Cons

    inconsistent enforcement of some hr policies; low morale due to uncertainty and constant threat of reductions in force and the work required for those left

    Advice to ManagementAdvice

    upper management should do better job of supporting and listening to associates

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Investment Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investment Analyst in New York, NY
    Former Employee - Investment Analyst in New York, NY

    I worked at ING Americas full-time (more than 3 years)

    Pros

    Good benefits, ability to move throughout organization, flexible hours

    Cons

    Management lacks vision, communication is poor, bad employees do not get let go

    Advice to ManagementAdvice

    Better vision and communication of the strategy

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Continuous Improvement at any cost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Individual Contributor in Minneapolis, MN
    Former Employee - Individual Contributor in Minneapolis, MN

    I worked at ING Americas full-time (more than 10 years)

    Pros

    With the recent separation from parent ING in Amsterdam the company is working hard to manage on its own. Culture is being reinforced.

    Cons

    With the recent roll out of Continuous Improvement everything is driven off Metrics that did not exist a year ago. Kinda like measuring snowfall in the midst of a blizzard. Most local senior management appear afraid of those in the New York office.

    Advice to ManagementAdvice

    Get back to treating employees like people and not just a means to obtain target numbers!

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    If you can't comply with the standard, then modify the standard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Development Consultant in Windsor, CT
    Former Employee - Software Development Consultant in Windsor, CT

    I worked at ING Americas full-time (more than 10 years)

    Pros

    Ample parking. Usually have good annual bonuses. Work from home policy for just about everyone but the security guards !. Matching 401k program.

    Cons

    Managers have NO technical expertise. Quick to place blame on subordinates, but yet take all the credit. People get promoted for no apparent reason, and have little or now knowledge of what they are managing

    Advice to ManagementAdvice

    Stop promoting for favors or relationships. People do not even prove their worthiness in one job, and get promoted to next level

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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