ING Americas Reviews

Pros

Reasonable benefits -- time off and good 401k match.

Cons

Very bureaucratic -- but much the same as all large companies.

Pros

Volunteer time, great PTO, fast paced and a great professional environment.

Cons

Career advancement is very slow. Pay is substantially lower than other organizations. Management doesn't always have it's ear to the ground. Poor communication between divisions.

Advice to Senior Management

Recognize employees who deserve it and open communication between the various groups.

Pros

Benefits, employee resource groups, and professional development resources

Cons

No diversity in managerial ranks (aside from women), burecratic management style, slow-moving wheel for change, no stability (re-orgs every 3-4 months is common), the company has lost its focus from the heyday if the Big Three: Mcinerney, Murphy, and Smith. ING is like the Manning-less Indianapolis Colts---winless!

Advice to Senior Management

Create an inspired vision that employees will embrace and that balances savvy business acumen with a customer-centric appeal. The rest will fall into place.

Pros

Volunteer Programs
Environmental Stewardship
Paid College Tuition
Personal Time Off
Work From Home availability

Cons

VERY high health care rates
Employee morale is non-existent

Advice to Senior Management

Two of their credos are "respect" and "integrity"; too bad they don't abide by them. If you're not management, expect to be treated like a bottom-feeder.

ING LOVES LAYOFFS! The worst employee morale I've ever experienced.

If you speak up to any management disagreements, expect a stern discussion in your managers' office. "Employees should be seen and not heard." Have a good idea? Express it on your NEXT job interview. Don't bother wasting your time, energy or breath on offering a creative solution; it will only fall on deaf ears.

Pros

Exposure to multiple, current technologies. Provides flexible work schedules and has reasonably good benefits. Is involved in giving back to communities and makes the effort to be green.

Cons

You may work with a team where everyone else is in another time zone.

Pros

Benefits start on day 1

Cons

very restrictive schedule
too much emphasis on call handling times
working in seclusion

Advice to Senior Management

As an individual working out of my home I don't find my manager communicates enough. Performance Reviews are too automated- again more communication is needed
Accuracy on information and transactions should be far more important than the length of a call

Pros

Senior managers have great diversity programs.
Great volunteer time off program

Cons

Great disparity in salaries among peers
They tend to hire from outside than promote within.
Not great place for career advancement

Advice to Senior Management

Diversity message needs to be spread throughout the fabric of the organization. Fix this and all employees will feel valued. Fix salary anomalies within the organization. Put in place a good actuarial rotation program.

Pros

Excellent overall pay and benefits. Global management does it's best to communicate across a broad spectrum of employee groups, although often it is too much information that is not relevant to most workers.

Cons

Local management is very disjointed with the stated global goals. They do not adhere to company standards for everything from standard protocol to employee respect. Local management changes often and starts over every year or two with the same issues and same potential solutions that never work. The employees have a better understanding of this than management, but for whatever reason, management is not given enough time ot have enough sense to realize the big picture. I guess that points to the global organization being flawed.

Advice to Senior Management

Try to learn from previous mistakes and don't rely on own bias.

Pros

Good quality of life and flexibility
Good atmosphere

Cons

Growth plan not defined
Compensation and salaries below market
Lack of appetite

Pros

Excellent benefits, Good work/life balance

Cons

Company uses a market based pay scheme which tends to discriminate against IT employees who work in areas where there is little demand for IT workers.

Advice to Senior Management

Improve pay conditions in smaller job market offices. Cut back a bit on the diversity front. Too much focus on diversity can tend to swing the pendulum in the direction of discrimination.