ING Direct Reviews

Former Employee – worked at ING Direct as an intern for less than a year

Pros – I loved my work assignment and my group a lot. People were very helpful to me.

Cons – Distance was little bit issue for me

Yes, I would recommend this company to a friend

Former Employee – worked at ING Direct as a contractor for less than a year

Pros – Great co-workers. Good pay. They were glad to help you out, when you ask for it. Good Cafeteria food.

Cons – Managers there have no other task to do, but look over your shoulder. Sensed a good ole boy system there. The managers will try to turn problems that arise, on newer employees. There are definitely some back stabbers at the company, so watch who you talk to Since the company was acquired by capital one, I sense that i will not be the only one being let go from the company.

Advice to Senior Management – Let your employees do their jobs. Asking for help is not a bad thing, when your team lead is always on vacation.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at ING Direct full-time for more than a year

Pros – Culture, vision, mission. Treatment of Customers.

Cons – Middle Management having a lack of work/life balance.

Advice to Senior Management – Work/Life balance goes a long way.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at ING Direct as a contractor

Pros – Work/Life balance is great
Work with newer technologies
Has a better reputation than many other financial companies
Innovative culture
Decent perks for industry
Flat structure

Cons – Office politics, but present at most companies
Micromanagement present
Can't compare perks/compensation to a tech company, but still much better than others in industry

Advice to Senior Management – Good job overall

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at ING Direct full-time for more than a year

Pros – You would be treated like family; they give recurrent training; they coach not micromanage; awesome culture.

Cons – Something so great had to end so soon (LA Ops anyway).

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at ING Direct full-time for more than a year

Pros – Company really values their employees, skills and knowledge.

Cons – The pay range and scale is lower than the industry average.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at ING Direct full-time for more than a year

Pros – Somewhat flexible scheduling
Gym Membership reimbursement
Paid Time Off
Inbound Calls Only

Cons – -Minimal Pay
-Ridiculous Incentive structure
-Too many people working in middle management that don't have legit education
-Needs to have direct line to card assistance department (there were just too many times where a person's debit card would be completely shut off without notification and they'd call the bank asking what happened and why can't they access their checking account and the only answer we could give was "sorry for the inconvenience, your new card is on the way") That's just bad business and against everything the bank claims to stand for.

-Also the Bank was founded on a low-cost model so that it would be able to pass the savings onto their customers. The result of this? The employees get paid virtually nothing!!

Advice to Senior Management – Cut the number of assistant coaches (middle management) by 75%. They serve no real purpose to the sales associates. Make the PTO approval process more transparent. Adjust "Time to Sell" incentive structure. It's completely flawed and unfair and not transparent enough. It's basically set up so that if you take too many calls you shoot yourself in the foot. It got so bad to the point where I would continually make up excuses to get off the phones just so that I wouldn't take so many calls. Yea if you convert on all the calls it doesn't make a difference but nobody is working at a 90% conversation rate over the course of a month. Be realistic.

No, I would not recommend this company to a friend

Former Employee – worked at ING Direct full-time for more than 3 years

Pros – Fun environment, great benefits, pay for school

Cons – Promote mediocrity, favor kissing up over performance, management not very transparent and many are not qualified

Yes, I would recommend this company to a friend

Current Employee – been working at ING Direct as an intern for less than a year

Pros – very flexible working environment
employees are very helpful and friendly
projects are meaningful and interesting

Cons – Could have more cross-area working experience, more community work

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at ING Direct full-time for more than 3 years

Pros – Felt like I was part of a team. Exciting to be almost on the ground floor of internet banking. There were no doors, we were all 'associates'.

Cons – Some people think they're 'bigger fish' than they actually are.

Yes, I would recommend this company to a friend