ING Direct Reviews
good benefits-attention to work life balance-(in 14 reviews)
Great benefits, beautiful in house gym(in 15 reviews)
Low pay, and promotions are only within sales which is essentially the same job just positioning different products(in 7 reviews)
Too many people working in middle management that don't have legit education(in 7 reviews)
Pros – Nice management and PTO benefits.
Cons – Micro managing at some times.
Pros – The salary and the bonus was alright and the people were cool to work with.
Cons – When i worked there they had so many different applications you had to use to do your underwriting. The process was very redundant. Also, They expect you to follow their ING culture which felt like a cult.
Pros – -Values-oriented. The people- from leadership and down- care about the customer and operate in an ethical manner.
-You will have no qualms about whether what you're selling someone will be good for them or not. The products are straightforward, save you money and you don't have to worry about fees.
-Managers are coaches. They want you to excel and will help you get there.
-Philanthropy and volunteerism is supported and a part of the bank's culture.
Cons – -Capital One acquisition may introduce poor practices
-Career options are limited outside of Corporate HQ in Wilmington, DE
Advice to Senior Management – New management: don't ruin what's been built. I'm still a customer.
Yes, I would recommend this company to a friend
Pros – Opportunities for growth were great
Cons – Low salaries were a disappointment
Advice to Senior Management – None, the bank is now COF
Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company
Pros – great people to work with
Cons – as an intern you are kinda overlooked
Advice to Senior Management – doing well keep us informed
Yes, I would recommend this company to a friend
Pros – Some opportunity available to do some interesting work, decent chance to work with newer technologies, solid educational benefits
Cons – Very political, many managers have little idea of how to properly lead a team. Many managers are very competent at avoiding work and taking credit for the members of team that contribute.
Advice to Senior Management – Lead more, get a better understanding of incentives for the workers
Pros – Good mission, simple product set, focus on delivery. Attracts talented people
Cons – Senior team is set and won't change much, so hope they like you. Inconsistent application of values at times.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
Pros – - Great people for the most part
- Nice social perks
- Great iced coffee
-You will certainly develop a tougher skin due to the constant verbal abuse.
Cons – - Little to no relevant experience for anything other than a call center or sales. Little to no hard skills.
- Low pay, and promotions are only within sales which is essentially the same job just positioning different products.
- Micromanagement- including managers listening to your call while you are on the phone.
- Scheduling, getting PTO is a nightmare as is avoiding working on a weekend.
- Lots of unprofessionalism because everyone is younger and management either turns a blind eye or is actively involved. Lots of inappropriate flirting by senior management- which is simply inappropriate.
-A lot of company policies/ICE actually aggravate customers further then a simple "no" would.
- You will get lectured on taking time off the phone for using the restroom or rather hitting the "request" button. They want you to program your bathroom time according to your break time- good luck with that.
Advice to Senior Management – Quit acting like this job is anything but a call center job- this is not the career of a lifetime and all of the "fun activities" in the world will not make up for all of the cons.
No, I would not recommend this company to a friend
Pros – Fairly high professional level of personnel, they care about their products. Much time is spent of quality control which is good.
Cons – "Orange" culture felt a bit like a cult, definitely "if you are not with us, you do not exist" attitude.
Pros – The training was great, the hiring process was simple, and the company offered excellent benefits. Software was extremely easy to use. The sales floor is usually full of young professionals so its a great place to get to know people your age and connect.
Cons – The job got extremely boring after about 3 months. Every call was monitored, except for unrecognized numbers. Depending on the sales coach, you could be scrutinized for every extra second you stay in "after call wrap up" or "request" time. The company has been through a buyout, its name is now Capital One 360.
Advice to Senior Management – Keep providing sales incentives and competitions.
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company