ING Direct Reviews

Pros

Really good benefits, above average pay, really good attitude, "flat" organization.

Cons

Pay not as high as in other places.

Advice to Senior Management

Really hope we don't lose the attitude and energy when Cap One transition is done. Don't want it to become just another bank. Right now, we're unique.

Pros

ING Direct offers a great benefits package and people who work alongside you are engaged and excited to be working for ING Direct. A lot of paid time off is also a big plus. Arkadi Kuhlmann is the real deal.

Cons

Strong corporate culture that preaches ingenuity and creativity but does not follow through at all levels. The longer you are there you come to realize that there is very little that separates one bank from another. Certain departments in particular actively shun any hint of individuality.

Pros

The compensation is better than average and the benefits package is one of ... if not THE ... best I've come across.

Cons

Upper management is comprised of virtually all men - I'd guess that only 5%-10% of the senior leaders are women.

Advice to Senior Management

The next time around, management should consider retaining an outside hiring consultant (an unbaised one - one whose compensation isn't tied to candidate selected) when filling senior roles.

Pros

There are so many incentives if you are in sales

Cons

You could not get the best hours

Advice to Senior Management

Make sure everyone is on the same page

Pros

Culture is amazing - 'work hard, play hard'
High visibility with Senior Management

Cons

The Compensation trails industry peers

Pros

Work Culture
Facilities at work
Benefits and insurance
Pension plan
401K

Cons

Cannot work remotely whenevr needed.
Growth opportunities are not too high.

Advice to Senior Management

You guys are the best!

Pros

The people are amazing. Everyone works together to promote companies vision of leading American back to savings

Cons

The pay is extremely low especially if lateral movements were made.

Advice to Senior Management

Pay your employees more.

Pros

They take care of you, but you must work hard

Cons

Everything is always changes, so you must be willing to innovate and adopt new ideas and challenge the ones that don't work

Pros

Very innovative, lacks resources but resourceful. Culture plays a pivotal as to why this company is successful as it is, friendly environment and strives to grow.

Cons

Growth as a company is slow. Although a relatively new incumbent to the industry, introductions to certain services and products, which should be standard, is not offered.

Advice to Senior Management

ING Direct has the first mover advantage in the direct/online banking industry. ING Direct dictates rates, rules and services which other online banks follow. Keep in mind, to stay in first you must be progressive, cutting edge and not complacent. Invest in new technology for banking and in good front line staff. Online banking is all about customer service and ease of banking.

Pros

ING Direct cares about it employees. They want their employees to have a work hard/ play hard mentality. The 'Orange Code' is followed in how customers are treated as well as co-workers.

Cons

The starting pay is not great, however they do create opportunities to move up within ING Direct or to go on rotation and work in a different department for a period of time.

Advice to Senior Management

Continue to be upfront with your employees in setting expectations as well as explaining incentive payouts. Continue to promote community involvement and healthy living for all of ING Direct employees.