ING Direct

  www.ingdirect.com
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ING Direct Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.5 157 reviews

85% Approve of the CEO

ING Direct Chairman, President, and CEO Arkadi Kuhlmann

Arkadi Kuhlmann

(94 ratings)

66% of employees recommend this company to a friend

Review Highlights

Pros
  • good benefits-attention to work life balance-(in 14 reviews)

  • Great benefits, beautiful in house gym(in 15 reviews)


Cons
  • Low pay, and promotions are only within sales which is essentially the same job just positioning different products(in 7 reviews)

  • Too many people working in middle management that don't have legit education(in 7 reviews)

157 Employee Reviews
Relevance Date Rating
in

     

    Good company

    Anonymous Employee (Former Employee)

    ProsNice management and PTO benefits.

    ConsMicro managing at some times.

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    Mortgage Underwriting

    Mortgage Underwriter (Former Employee) Los Angeles, CA

    ProsThe salary and the bonus was alright and the people were cool to work with.

    ConsWhen i worked there they had so many different applications you had to use to do your underwriting. The process was very redundant. Also, They expect you to follow their ING culture which felt like a cult.

    • Culture & Values
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    • Senior Management
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    • Approves of CEO

     

    Good people doing good work.

    Sales/Service Advocate (Current Employee) Los Angeles, CA

    Pros-Values-oriented. The people- from leadership and down- care about the customer and operate in an ethical manner.
    -You will have no qualms about whether what you're selling someone will be good for them or not. The products are straightforward, save you money and you don't have to worry about fees.
    -Excellent benefits
    -Managers are coaches. They want you to excel and will help you get there.
    -Philanthropy and volunteerism is supported and a part of the bank's culture.

    Cons-Capital One acquisition may introduce poor practices
    -Low pay
    -Career options are limited outside of Corporate HQ in Wilmington, DE

    Advice to Senior ManagementNew management: don't ruin what's been built. I'm still a customer.

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
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    I miss the orange ball

    Financial Analyst (Current Employee) Wilmington, DE

    ProsOpportunities for growth were great

    ConsLow salaries were a disappointment

    Advice to Senior ManagementNone, the bank is now COF

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    intern

    Intern (Former Employee) Seattle, WA

    Prosgreat people to work with

    Consas an intern you are kinda overlooked

    Advice to Senior Managementdoing well keep us informed

    Yes, I would recommend this company to a friend

     

    unimpressive organization

    Anonymous Employee (Former Employee)

    ProsSome opportunity available to do some interesting work, decent chance to work with newer technologies, solid educational benefits

    ConsVery political, many managers have little idea of how to properly lead a team. Many managers are very competent at avoiding work and taking credit for the members of team that contribute.

    Advice to Senior ManagementLead more, get a better understanding of incentives for the workers

    • Culture & Values
    • Work/Life Balance
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    • Approves of CEO

     

    Great mission, great work ethic

    Anonymous Employee (Former Employee) Wilmington, DE

    ProsGood mission, simple product set, focus on delivery. Attracts talented people

    ConsSenior team is set and won't change much, so hope they like you. Inconsistent application of values at times.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Not enough good culture to make up for the horrible job

    Anonymous Employee (Former Employee)

    Pros- Great people for the most part
    - Nice social perks
    - Great iced coffee
    -You will certainly develop a tougher skin due to the constant verbal abuse.

    Cons- Little to no relevant experience for anything other than a call center or sales. Little to no hard skills.
    - Low pay, and promotions are only within sales which is essentially the same job just positioning different products.
    - Micromanagement- including managers listening to your call while you are on the phone.
    - Scheduling, getting PTO is a nightmare as is avoiding working on a weekend.
    - Lots of unprofessionalism because everyone is younger and management either turns a blind eye or is actively involved. Lots of inappropriate flirting by senior management- which is simply inappropriate.
    -A lot of company policies/ICE actually aggravate customers further then a simple "no" would.
    - You will get lectured on taking time off the phone for using the restroom or rather hitting the "request" button. They want you to program your bathroom time according to your break time- good luck with that.

    Advice to Senior ManagementQuit acting like this job is anything but a call center job- this is not the career of a lifetime and all of the "fun activities" in the world will not make up for all of the cons.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Approves of CEO

     

    felt like an army, organized, everyone has its own orders, strong corporate culture

    Senior Java Developer (Former Employee) Wilmington, DE

    ProsFairly high professional level of personnel, they care about their products. Much time is spent of quality control which is good.

    Cons"Orange" culture felt a bit like a cult, definitely "if you are not with us, you do not exist" attitude.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Easy Job- Laid off after Capital One buyout

    Inbound Sales Associate/Mortgage Originator (Former Employee) Los Angeles, CA

    ProsThe training was great, the hiring process was simple, and the company offered excellent benefits. Software was extremely easy to use. The sales floor is usually full of young professionals so its a great place to get to know people your age and connect.

    ConsThe job got extremely boring after about 3 months. Every call was monitored, except for unrecognized numbers. Depending on the sales coach, you could be scrutinized for every extra second you stay in "after call wrap up" or "request" time. The company has been through a buyout, its name is now Capital One 360.

    Advice to Senior ManagementKeep providing sales incentives and competitions.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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