ING Direct Reviews

Updated August 11, 2014
Updated August 11, 2014
159 Reviews

3.6
159 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ING Direct Chairman, President, and CEO Arkadi Kuhlmann
Arkadi Kuhlmann
95 Ratings

Review Highlights

Pros
  • good benefits-attention to work life balance- (in 14 reviews)

  • Great benefits, beautiful in house gym (in 15 reviews)


Cons
  • Low pay, and promotions are only within sales which is essentially the same job just positioning different products (in 7 reviews)

  • Too many people working in middle management that don't have legit education (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Amazing company until Capital One took over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server Administrator  in  Wilmington, DE
    Former Employee - Server Administrator in Wilmington, DE

    I worked at ING Direct full-time for more than a year

    Pros

    They cared about their employees, the CEO was amazing, benefits were top-notch.

    Cons

    There were no CONs to list.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Wilmington, DE
    Former Employee - Anonymous Employee in Wilmington, DE

    I worked at ING Direct full-time for more than 5 years

    Pros

    Each business unit was able to run itself without too much interference from others.

    Cons

    Sometimes implementing new products or changing existing processes was slow.

    Advice to ManagementAdvice

    Keep the small size, but implement better change management. Company was purchased by Capital One in 2012.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Old Orange habits in IT don't change even after acquisition. Big lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Scrum Master  in  Wilmington, DE
    Former Employee - Scrum Master in Wilmington, DE

    I worked at ING Direct full-time for less than a year

    Pros

    There is nothing much to talk about this ING folks

    Cons

    IT management is worst at its best. ING mid/sr management always lie about their success. Hope Capital One realizes soon and fires those management folks. They pretend and propagate to deliver quickly and the reality is poor quality. Their AGILE adoption sucks. If you are not their "yes sir" person, you will be kicked out. doesn't matter how good you are. No work-life balance. You are expected to work for more than 10 hrs. You are always expected to answer managers phone calls or respond to emails. You will be interrogated (yes)and your phone will be checked to make sure you are not lying.
    On the other side, working with capital management is very different and they behave like a true enterprise company.

    Advice to ManagementAdvice

    Fire those ING IT management folks. The sooner the better. Implement real agile Or go back to your old way of doing things. It will save the company

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Wonderful Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ING Direct

    Pros

    Friendly environment. Open to creativity. Innovative with a strong moral culture. Medical benefits were very good with access to fully equipped gym.

    Cons

    Technology could use enhancing. Compensation could be more competitive however opportunities for improvement are there.

    Advice to ManagementAdvice

    Invest in technology!

    Recommends
    Approves of CEO
  6.  

    Default Service Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ING Direct

    Pros

    Great company environment
    Opportunity for growth
    Opportunity to learn different aspects of company business

    Cons

    Mortgage Industry
    Salary is kind of Low

    Recommends
    Approves of CEO
  7.  

    What a ride!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Mitigaton  in  Wilmington, DE
    Current Employee - Loss Mitigaton in Wilmington, DE

    I have been working at ING Direct full-time for more than 10 years

    Pros

    Empowered the associates to deliver "Wow". Pushed decision making down to the front line level. Coaches and managers actually listened to the employees. Employees who made it to the 10 year mark were given a 5 wk vacation/ sabbatical reward.

    Cons

    Base salaries get better in middle and upper management.

    Advice to ManagementAdvice

    Bring the spirit of your apporach back.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Coach

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ING Direct

    Pros

    Best culture, Top pay, great work/ life balance

    Cons

    It was sold and then the staff was let go

  9.  

    Great place to start off entry-level and learn about the banking industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at ING Direct full-time

    Pros

    Employees were very helpful and fun to work with.

    Cons

    Schedule often changes and can affect your balance in work/life.

  10.  

    Racist,discriminating favorites no rules high school environment steer clear of them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Believer  in  Wilmington, DE
    Current Employee - Sales Believer in Wilmington, DE

    I have been working at ING Direct full-time for less than a year

    Pros

    the pay is good but you are replaceable. so don't get too comfortable

    Cons

    all they care about is how much money you can make them. if you don't make them enough they will fire you. their turn over rate is 87% steer clear of them please!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Great benefits, hard to get PTO, sales floor immature

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Saint Cloud, MN
    Current Employee - Sales Representative in Saint Cloud, MN

    I have been working at ING Direct full-time for more than 5 years

    Pros

    Great benefits, beautiful in house gym

    Cons

    I work in sales and it feels like a kindergarten teacher runs it. They started hiring kids in college and many are too immature to be dealing with people's finances. Leadership, especially on site upper management is unethical

    Advice to ManagementAdvice

    Please practice what you preach

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

Worked for ING Direct? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.