ING Direct

www.capitalone360.com

ING Direct Reviews

Updated November 9, 2014
Updated November 9, 2014
163 Reviews
3.6
163 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ING Direct Chairman, President, and CEO Arkadi Kuhlmann
Arkadi Kuhlmann
96 Ratings

Review Highlights

Pros
  • good benefits-attention to work life balance- (in 14 reviews)

  • Great benefits, beautiful in house gym (in 15 reviews)


Cons
  • Low pay, and promotions are only within sales which is essentially the same job just positioning different products (in 7 reviews)

  • Too many people working in middle management that don't have legit education (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to start off entry-level and learn about the banking industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at ING Direct full-time

    Pros

    Employees were very helpful and fun to work with.

    Cons

    Schedule often changes and can affect your balance in work/life.

  2.  

    Racist,discriminating favorites no rules high school environment steer clear of them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Believer in Wilmington, DE
    Current Employee - Sales Believer in Wilmington, DE

    I have been working at ING Direct full-time (less than a year)

    Pros

    the pay is good but you are replaceable. so don't get too comfortable

    Cons

    all they care about is how much money you can make them. if you don't make them enough they will fire you. their turn over rate is 87% steer clear of them please!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great benefits, hard to get PTO, sales floor immature

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Saint Cloud, MN
    Current Employee - Sales Representative in Saint Cloud, MN

    I have been working at ING Direct full-time (more than 5 years)

    Pros

    Great benefits, beautiful in house gym

    Cons

    I work in sales and it feels like a kindergarten teacher runs it. They started hiring kids in college and many are too immature to be dealing with people's finances. Leadership, especially on site upper management is unethical

    Advice to ManagementAdvice

    Please practice what you preach

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Good company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ING Direct

    Pros

    Nice management and PTO benefits.

    Cons

    Micro managing at some times.

  6.  

    Good people doing good work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales/Service Advocate in Los Angeles, CA
    Current Employee - Sales/Service Advocate in Los Angeles, CA

    I have been working at ING Direct full-time (more than a year)

    Pros

    -Values-oriented. The people- from leadership and down- care about the customer and operate in an ethical manner.
    -You will have no qualms about whether what you're selling someone will be good for them or not. The products are straightforward, save you money and you don't have to worry about fees.
    -Excellent benefits
    -Managers are coaches. They want you to excel and will help you get there.
    -Philanthropy and volunteerism is supported and a part of the bank's culture.

    Cons

    -Capital One acquisition may introduce poor practices
    -Low pay
    -Career options are limited outside of Corporate HQ in Wilmington, DE

    Advice to ManagementAdvice

    New management: don't ruin what's been built. I'm still a customer.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    I miss the orange ball

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst in Wilmington, DE
    Current Employee - Financial Analyst in Wilmington, DE

    I have been working at ING Direct full-time (more than 3 years)

    Pros

    Opportunities for growth were great

    Cons

    Low salaries were a disappointment

    Advice to ManagementAdvice

    None, the bank is now COF

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Mortgage Underwriting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Underwriter in Los Angeles, CA
    Former Employee - Mortgage Underwriter in Los Angeles, CA

    I worked at ING Direct full-time (more than a year)

    Pros

    The salary and the bonus was alright and the people were cool to work with.

    Cons

    When i worked there they had so many different applications you had to use to do your underwriting. The process was very redundant. Also, They expect you to follow their ING culture which felt like a cult.

  9.  

    intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Seattle, WA
    Former Employee - Intern in Seattle, WA

    I worked at ING Direct full-time (less than a year)

    Pros

    great people to work with

    Cons

    as an intern you are kinda overlooked

    Advice to ManagementAdvice

    doing well keep us informed

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    unimpressive organization

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ING Direct

    Pros

    Some opportunity available to do some interesting work, decent chance to work with newer technologies, solid educational benefits

    Cons

    Very political, many managers have little idea of how to properly lead a team. Many managers are very competent at avoiding work and taking credit for the members of team that contribute.

    Advice to ManagementAdvice

    Lead more, get a better understanding of incentives for the workers

  11.  

    Not enough good culture to make up for the horrible job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ING Direct

    Pros

    - Great people for the most part
    - Nice social perks
    - Great iced coffee
    -You will certainly develop a tougher skin due to the constant verbal abuse.

    Cons

    - Little to no relevant experience for anything other than a call center or sales. Little to no hard skills.
    - Low pay, and promotions are only within sales which is essentially the same job just positioning different products.
    - Micromanagement- including managers listening to your call while you are on the phone.
    - Scheduling, getting PTO is a nightmare as is avoiding working on a weekend.
    - Lots of unprofessionalism because everyone is younger and management either turns a blind eye or is actively involved. Lots of inappropriate flirting by senior management- which is simply inappropriate.
    -A lot of company policies/ICE actually aggravate customers further then a simple "no" would.
    - You will get lectured on taking time off the phone for using the restroom or rather hitting the "request" button. They want you to program your bathroom time according to your break time- good luck with that.

    Advice to ManagementAdvice

    Quit acting like this job is anything but a call center job- this is not the career of a lifetime and all of the "fun activities" in the world will not make up for all of the cons.

    Doesn't Recommend

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