ING Direct

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ING Direct Reviews in Saint Cloud, MN

160 Reviews
3.6
160 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ING Direct Chairman, President, and CEO Arkadi Kuhlmann
Arkadi Kuhlmann
96 Ratings

Review Highlights

Pros
  • good benefits-attention to work life balance- (in 14 reviews)

  • Great benefits, beautiful in house gym (in 15 reviews)


Cons
  • Low pay, and promotions are only within sales which is essentially the same job just positioning different products (in 7 reviews)

  • Too many people working in middle management that don't have legit education (in 7 reviews)

More Highlights

9 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great benefits, hard to get PTO, sales floor immature

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Saint Cloud, MN
    Current Employee - Sales Representative in Saint Cloud, MN

    I have been working at ING Direct full-time for more than 5 years

    Pros

    Great benefits, beautiful in house gym

    Cons

    I work in sales and it feels like a kindergarten teacher runs it. They started hiring kids in college and many are too immature to be dealing with people's finances. Leadership, especially on site upper management is unethical

    Advice to ManagementAdvice

    Please practice what you preach

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Very frustrating for someone who wants to grow within the company professionally.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Loan Processor  in  Saint Cloud, MN
    Former Employee - Loan Processor in Saint Cloud, MN

    I worked at ING Direct

    Pros

    Great benefits package. It is the only reason to work there.

    Cons

    Not one promotion or raise in the two years I worked there. I was one of the best processors on my team and the managers did not give you recognition. The one time I made a mistake I was written up for it and was threatened to be fired. When I quit to pursue my masters the managers did not even say good bye. Managers of this particular team were not motivating what-so-ever.

    Doesn't Recommend
    No opinion of CEO
  3.  

    The best work environment possible with poor pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate  in  Saint Cloud, MN
    Current Employee - Sales Associate in Saint Cloud, MN

    I have been working at ING Direct

    Pros

    ING Direct has some of the best management and overall work environments that one can be a part of. It truly feels like you're working as a team if not a family.

    Cons

    Compared to other job positions at other companies, the pay scale is inadequate. If you go to the U.S. Bureau of labor Statistics website, it lists the median the median income level of a loan officer as approximately $55k annually.

    Advice to ManagementAdvice

    Keep doing what you are doing, because you truly do make this a great work place. Everyone cares about other associates well being .

    Recommends
    Approves of CEO
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  5.  

    Enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Operations Coach  in  Saint Cloud, MN
    Current Employee - Operations Coach in Saint Cloud, MN

    I have been working at ING Direct

    Pros

    Really good benefits, above average pay, really good attitude, "flat" organization.

    Cons

    Pay not as high as in other places.

    Advice to ManagementAdvice

    Really hope we don't lose the attitude and energy when Cap One transition is done. Don't want it to become just another bank. Right now, we're unique.

    Recommends
    Approves of CEO
  6.  

    ING Direct

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Transaction Processing Associate  in  Saint Cloud, MN
    Current Employee - Transaction Processing Associate in Saint Cloud, MN

    I have been working at ING Direct

    Pros

    Senior management has a good vision of where the company should go and the culture fosters teamwork and a sense of family.

    Cons

    Information is not always shared as fast as possible with every employee so that everyone knows what is going on in the company.

    Advice to ManagementAdvice

    Stay in the direction the bank is going because leadership has a strong understanding of customer needs and makes decisions accordingly.

    Recommends
    Approves of CEO
  7.  

    Alot of potential with small town issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Saint Cloud, MN
    Former Employee - Anonymous Employee in Saint Cloud, MN

    I worked at ING Direct

    Pros

    ING is a very fast growing company and growth in any economic environment is a good thing. With growth comes many opportunities for career advancement so it generally looks like a good fit for many.

    Cons

    Located in a small town outside the twin cities, it is not the best place for an outsider. Any different idea, thought or look is considered outside of the ordinary and sice everyone else knows everyone its easy to tell that you didnt attend 'St. Cloud State' a.k.a the only college in town.

    Micro-managing managers, .... and a list of small town annoyances you might not be ready for.

    Advice to ManagementAdvice

    Didn't stay long enough to find the words. ;-)

    Doesn't Recommend
    No opinion of CEO
  8.  

    Incompotence in the workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Saint Cloud, MN
    Current Employee - Anonymous Employee in Saint Cloud, MN

    I have been working at ING Direct

    Pros

    Only good reason to work at ING Direct is if you like your coworkers.

    Cons

    They have work by unethical business practices and favor SALES while treated other employees as second rate. Managers are incompotent and never there when you need assistance; coworkers (most) are even more incompotent; they are continuing to require more of their workers while denying them pay increases and lowering their bonuses each year.

    Advice to ManagementAdvice

    Get your heads off your high horses and realize you need training and learn how to better communicate with your employees. Also, STOP hiring sales employees when your still supposedly on a "hiring freeze" and get rid of the morons you refuse to fire that have been costing the bank $$$ for years.... Will save the bank hundreds of thousands of $$$!

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Good Benefits, Crappy Pay, "Low Cost Business Model" Sucks! MANY UNHAPPY EMPLOYESS ARE SCARED TO ADMIT IT!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate-Promoter  in  Saint Cloud, MN
    Current Employee - Sales Associate-Promoter in Saint Cloud, MN

    I have been working at ING Direct

    Pros

    Good benefits, 6% 401K matched, good health, dental, maternity.

    Cons

    Sitting on the phones all day gets very boring. The shifts are horrible, the office is open from 7AM to 10PM 7 days a week. As soon as your shift gets decent, you'll be offered a promotion in which will cause your shift to go back to being horrible, (Tuesday-Saturday 1-10PM). Forget about having a family. Everything is "low cost business model." So everything is cheap, they cut corners on everything. Seriously you will get in trouble if you start work 15 seconds late!! Being on the sales floor, you are pushed to sell, much of our pay is based on intentives, and if you don't make your incentives for the month, you'll most likely have trouble paying your bills. Don't count on making the incentives either, as ING makes they very difficult & tricky to earn.

    Advice to ManagementAdvice

    Relax on the "low cost business model" thing. The office should be open slightly longer than 8-5, but 7AM -10PM 7 days a week is RIDICULIS!!!

    Disapproves of CEO
  10. 1 person found this helpful  

    Poor pay - great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Loan Operations Associate  in  Saint Cloud, MN
    Current Employee - Loan Operations Associate in Saint Cloud, MN

    I have been working at ING Direct

    Pros

    The benefites are very good. Excellent health, dental 401k, tuition assistance, maternity and paternity leave, parking is paid for by the comany, etc. Excellent gym. Some management is willing to help you and your career. Others see you as a threat if you even try to outsmart them.

    Cons

    Management incompetence - lack of knowledge and experience, Pay sucks, waaaay to big in 'saving' money. The new building in St. Cloud sucks - things are constantly breaking down, simply due to how cheap everything was built...Cuz you have to be underbudget! Many people have gotten stuck in the elevators, no air ventatilation and frequent power outages.

    Advice to ManagementAdvice

    get an education. Open your eyes and pay your employees more money. Just remember...you get what you pay for!

    No opinion of CEO

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