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John de Wit
I worked at ING Direct UK
Pros – I worked as a part-time Customer Service Associate in the Cardiff call centre when I was a student. There was an awesome working environment--nearly everyone was cheerful and friendly all the time, the team leaders worked really hard to make sure everyone felt valued and had incentives to work hard, benefits were very good and the pay was about 50% more than similar jobs. The training was ongoing and very comprehensive, and it was easy to contact management staff in case of queries or problems. I really don't think you could beat it for a part-time job at uni.
Cons – The minimum part-time hours were 15/week, which is quite a lot to do alongside a degree. I'd suggest quitting early in your final year at uni to preserve your sanity and not get too stressed. Hours were slightly less flexible than you'd expect from a similar job, but not unreasonably so. When I left at the end of 2006, a lot of extra products were being offered but the staff hadn't been increased significantly, so it got very busy and hectic; I don't know if this has now been rectified.
Advice to Senior Management – Make sure you have enough people manning the phones; otherwise, great job!
Yes, I would recommend this company to a friend
2008-08-28 03:15 PDT
I have been working at ING Direct UK full-time for more than 5 years
Pros – ING Direct UK is a subsidiary on ING Netherlands. Companies IT purchasing and strategies are all tied into what the head office tell you.
Good co-workers and interesting work keep your mind off the bad attitude of the senior management.
Cons – Unprofessional top management who are very autocratic. You are told every one has a voice but in fact it is only if your opinion is in line with the management.
If you are to go against the management then you are put into your place and from here on there is only a downward spiral for you career.
Advice to Senior Management – Be open to advice and do not take everything personally
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-02-23 04:20 PST
I worked at ING Direct UK full-time for more than 3 years
Pros – ING-Direct UK was a fun place to work. When something went wrong, everyone worked hard to resolve the problem. Some exceptionally gifted employees.
Colleagues would also meet outside of work and there was a sense of togetherness.
Cons – Pay was very poor compared to the average salaries in the southern region.
The majority of managers are not capable of doing their job - a clear case of the longer you stay there and brown nose, eventually you will make it to management.
Advice to Senior Management – Get managers externally who actually have specific expertise and know how to manage there responsibilities. Management is not just about managing people.
2013-02-01 10:25 PST
I worked at ING Direct UK
Pros – The IT department has a massive budget. Large investment is given to the infrastructure and gives the opportunity to play with the latest technology. The IT Department is held in good esteam.
Cons – Staff are allowed to grow and take on challenges, but often hung out to dry and not given the support they need to help with the new challenges. There is a lack of recognition when things go wrong, often focusing on the negative. There is confusion around the benefits package having some benefits removed from some teams and given to others. Some of the benefits advertised are only available to select departments, such as the nine day fortnight.
Advice to Senior Management – More understanding of the pressures that some of the IT support staff face would help correctly aline resourcing and time scales for projects rather than try to over deliver and place staff under enormous strain. If the staff are over delivering then recognition could be more forth coming.
No, I would not recommend this company to a friend
2008-08-22 08:36 PDT
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