ING

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ING Reviews

Updated February 25, 2015
Updated February 25, 2015
376 Reviews
3.6
376 Reviews
Rating Trends

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ING CEO Ralph Hamers
Ralph Hamers
30 Ratings

Review Highlights

Pros
  • hours are manageable making for a decent work/life balance (in 39 reviews)

  • Great Benefits, salary comparable with market trends (in 16 reviews)


Cons
  • Senior management has mostly been recruited from good financiers, not good leaders; this shows (in 20 reviews)

  • Opportunities for growth are limited (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Re-branded to Voya Financial in 2014 - focused on growing business portfolio.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Relationship Manager
    Former Employee - Client Relationship Manager

    I worked at ING full-time (more than 10 years)

    Pros

    Commitment to employee improvement and learning

    Cons

    Senior management still working through company's "new identity"

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Excellent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ING

    Pros

    ING is an excellent place to work. I enjoyed working at ING because employees were optimistic and encouraging. Leadership was approachable and offered open door policy.

    Cons

    Focus on cross training employees. Employees performing knowledge sharing in a department can reduce month end overtime. Teamwork is valuable!

    Advice to ManagementAdvice

    Leadership continue to focus on employees

    Recommends
  3.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Des Moines, IA
    Former Employee - Project Manager in Des Moines, IA

    I worked at ING full-time (more than 8 years)

    Pros

    The people, values and work life balance was great.

    Cons

    Ceiling in Des Moines since it is not their corp headquarters, limited mobility to move up.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great Experience

    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern

    I have been working at ING as an intern

    Pros

    Terrific office chemistry, hard-working culture, superb products.

    Cons

    Familiarity and firm recognition s still growing.

  6.  

    Get used to being micromanaged.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate
    Former Employee - Customer Service Associate

    I worked at ING full-time (less than a year)

    Pros

    Good benefits, work from home option, good executive leadership.

    Cons

    There is a very high standard for offering 'sales' on each call, and despite the fact they say it's unscripted, there is an inordinate amount of scripting to read on a call. Immediate managers are hit-or-miss on their ability to relate to you. There is a good process for keeping employees accountable and there's leeway, but if you are not the typical call center type of person, this job will be a big struggle.

    Advice to ManagementAdvice

    Let your employees work according to their personalities, not what you think they should be. Create an environment that is more conducive to introverts. Less is more for some people and that includes callers.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Great first job/experience out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ING full-time (more than a year)

    Pros

    - Wide variety of opportunity within the company (various departments and positions depending on your strengths and interests)
    - Great company culture -- lots of team activities and ways to get involved with the community
    - Large company, makes it easy to meet many people across different departments
    - Reimbursement offered for certain professional certifications (CPA, CFA)

    Cons

    - Depending on the department, there can be a lack of upward mobility
    - Training is a bit inadequate relative to firms of the same size (not a great starting point for someone who is not self-motivated and a hands-on learner)
    - The compensation is less than competitive

    Advice to ManagementAdvice

    Easier said than done at a large, mature company - but creating a way for employees to grow and continually feel challenged would benefit the company and employees, and potentially attract more competitive prospective team members.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    it was a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor
    Current Employee - Financial Advisor

    I have been working at ING

    Pros

    personal growth, great culture, colleagues were great

    Cons

    nothing I could really think of

    Advice to ManagementAdvice

    great work

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    BA ING

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BA Software Developer in Jacksonville, FL
    Former Employee - BA Software Developer in Jacksonville, FL

    I worked at ING

    Pros

    Appreciative of effort.
    Allowed to telecommute frequently.
    Rewarded for excellent work with increased responsibility.
    Fair compensation.

    Cons

    They were often so swamped with work that it made it difficult for them have time to confirm milestone deadlines so as to give green lights for further work to achieve finality of projects.

    Advice to ManagementAdvice

    Be attentive to time confirmation of interim deadlines so that finalization can be achieved.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Registered Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ING

    Pros

    Benefits: PTO, health, dental, and steady job

    Cons

    ING was changed to Voya in the U.S.. Management did the opposite of motivate, and being in a call center sucked after the changes were made. The job was o.k. before Voya took over. I expect Voya to be bought out, cause their is no communication between top to bottom in my experience.

    Advice to ManagementAdvice

    Hire managers that know how to motivate, and can help with questions by their employees. The whole I got a degree, or I have been here a long time, so I need a promotion is not working. Find leaders!?!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Local culture has been destroyed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN

    I worked at ING

    Pros

    Exciting times with independence through IPO and breaking free from Dutch restrictions

    Cons

    The local predecessor company had strong, ethical management that displayed true leadership for many decades. Now it's "every man for himself" and it's all politics, not merit, especially at the business unit level. While senior management has been strengthened in the past five years, so-called leadership below the C-suite has deteriorated greatly. Tremendously bureaucratic in its corporate operations.

ING Photos

Corporate headquarters of ING, located in the ING House on the Zuidas in Amsterdam. (Photo attributed to Mig de Jong - )
ING headquarters
lobby

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