IRS Reviews

Updated March 28, 2015
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3.4
448 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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John Koskinen
62 Ratings

Pros
  • It also offers a great work/life balance (in 36 reviews)

  • Good Benefits, working with great co-workers who will help you when needed (in 31 reviews)

Cons
  • Lack of career advancement due to budget and status quo (in 5 reviews)

  • Work can become redundant and its hard to move around once stuck in a job series and grade (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. 1 person found this helpful

    No clear way to do things. Better training is needed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IRS

    Pros

    Great benefits, room for growth

    Cons

    Training program should be better

    Advice to ManagementAdvice

    Take time to go over strength and weaknesses of employees. Take time to go over problem trends

    Recommends
  2. Seasonal Clerk at Fresno, CA location.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wage & Investment Clerk in Fresno, CA
    Former Employee - Wage & Investment Clerk in Fresno, CA

    I worked at IRS

    Pros

    The environment is relaxed in terms of dress and overall. The benefits are good. The managers were helpful and kind as long as you worked diligently.

    Cons

    Having to go through a seasonal position and the uncertainty of when the seasons would start and end was difficult. There was no guarantee or little help/information on acquiring a long-term, permanent position.

    Advice to ManagementAdvice

    I would have appreciated having some incentive to be able to stay long-term, especially for those who worked very hard at their job. But overall, management was very helpful in terms of the job itself.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. I Miss This Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mail Clerk in Fresno, CA
    Former Employee - Mail Clerk in Fresno, CA

    I worked at IRS part-time (more than 3 years)

    Pros

    Interesting people, good training, clear policies.

    Cons

    Unable to work flexible hours.

    Advice to ManagementAdvice

    Be open too new ideas.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. Great seasonal position and great pay for the type of work and expectations

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IRS

    Pros

    Great pay, great hours, management.

    Cons

    I didn't care for the location. No real ability to move to other positions. There is talk of moving to other positions but not really possible.

  6. Not bad, if you don't mind call center work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Indianapolis, IN
    Current Employee - Customer Service Representative in Indianapolis, IN

    I have been working at IRS full-time (less than a year)

    Pros

    The job has some flexibility in shift, mostly when you start/leave. Usually during the day. The people are generally nice, intelligent, and willing to help if you have a question. Programs are pretty straightforward. Training is pretty good.

    Cons

    Massively regulated when you are there. Deviation of more than a few minutes from the schedule given to you at the end of the previous week often requires an e-mail to your manager. Lots of information to try to remember, or remember where it is. Programs sometimes fail, requiring you to default to the DOS-style interface for the server program, which is not intuitive at all. You are trained on the old system, but little chance to keep refreshing that knowledge, since use of several tools is required. Career advancement takes a long time unless you are perfect all the time, and even then it depends on the budget, which can change drastically.

    Advice to ManagementAdvice

    Request more budget from Congress, have them take it out of the farm subsidies that go to the giant corporate farms and those cheating the system. Integrate the two tools (AMS and IAT) to make them one overall tool that can do all the work

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. It's the best place...to END UP.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Internal Revenue Agent in Milwaukee, WI
    Current Employee - Internal Revenue Agent in Milwaukee, WI

    I have been working at IRS full-time (more than 5 years)

    Pros

    Very flexible schedule, great training, "face time" with top execs from Fortune 500 companies, tons of opportunity (if you are VERY patient), smart and hard working co-workers, work is meaningful and impactful, AWESOME PAY!

    Cons

    Very slow to adapt to what occurring in industry, does not embrace technology, merits are based on seniority (# of years of service), public hates you, very specific area and do not get a broad experience of accounting (if a new grad that's never worked anywhere else), slow advancement and/or the opportunities that would prep you to advance, some jaded co-workers, you are at the beck and call of the taxpayer and politicians, after a while the pay isn't comparable to working in industry for the same amount of time.

    Advice to ManagementAdvice

    Be sincerely interested in developing your team, use open communication and transparency, involve them in the decision making process, assess training needs more regularly, put them in a position to get opportunities to learn and do new and different things.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. My experience as a data transcriber

    Current Employee - Data Transcriber in San Antonio, TX
    Current Employee - Data Transcriber in San Antonio, TX

    I have been working at IRS full-time (less than a year)

    Pros

    The pay is decent, and the job is easy to get, since there's no interview. Also, the dress code is very casual.

    Cons

    It's only a temporary position at this location. Also, the training manuals do not give enough information. There are scenarios that the manuals don't cover, which unnecessarily complicates the job. The training lasts only a couple of weeks, and there are 3 job-related tests during training, that must be passed in order to keep the position.

    Advice to ManagementAdvice

    Enhance the job aide manual to include information for all possible scenarios.

  9. Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IRS

    Pros

    Learned a lot, great people and great work environment.

    Cons

    Constantly furloughed, pay not very good to start off with.

    Doesn't Recommend
    Neutral Outlook
  10. A Decent Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collection Representative
    Current Employee - Collection Representative

    I have been working at IRS

    Pros

    Great Work Life Balance/ Great Job Security/ Good Benefits

    Cons

    Insufficient Budget has resulted in an inability to advance has lead to low work morale. Managers are not evaluated on their performance and will never be removed or fired unless committing an absolutely egregious offence thus incompetent people remain in their position for years.

    Advice to ManagementAdvice

    Restore the Budget.Require/ Have more accountability

    Negative Outlook
    Approves of CEO
  11. Helping Taxpayers with tax issues by phone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Representative in Nash, TN
    Current Employee - Contact Representative in Nash, TN

    I have been working at IRS full-time (less than a year)

    Pros

    Great management team and enjoyed working as team to resolve sometimes complex tax issues. Great environment & benefits.

    Cons

    Not enough time on job to comment, but no glaring issues.

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook

IRS Photos

Internal Revenue Service (IRS) (Photo thanks to Flickr user cliff1066tm, available under by 2.0)
IRS Building (Photo thanks to Flickr user davidboeke, available under by-sa v2.0)
Grand Architecture - This grand facade is the IRS Building on 12th Street NW! (Photo thanks to Flickr user SP8254, available under by-nc-nd v2.0)

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