IRS Reviews

Updated October 22, 2014
Updated October 22, 2014
385 Reviews
3.4
385 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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John Koskinen
43 Ratings

Review Highlights

Pros
  • It also offers a great work/life balance (in 36 reviews)

  • Also having a government job you have great benefits and other like a union (in 31 reviews)


Cons
  • Lack of career advancement due to budget and status quo (in 5 reviews)

  • possible furloughs and hiring freeze in affect (in 7 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    They sweep everything under the carpet and hide the facts. A lot of Covering Up goes on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IRS full-time (more than 8 years)

    Pros

    There currently are none. The upper management doesn't have a clue

    Cons

    They can't get any good managers! And since the budget cuts, the Training they used to give is worst than ever, if you even get training.

    Advice to ManagementAdvice

    management needs to pay more attention to their employees work and the good jobs they do rather than participate in unethical practices

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Not what I expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Representative in Andover, MA
    Current Employee - Contact Representative in Andover, MA

    I have been working at IRS full-time (more than an year)

    Pros

    Federal employment has great benefits. The position comes with training however it is far from what you need to be fully prepared. It can be interesting if you like dealing with complex tax questions and constant change.

    Cons

    Once in the IRS it is not as easy to move to different positions as believed. The service centers are call centers and run like commercial call centers with the same demands for handling time, etc. and your work is randomly reviewed several times a month which is what defines your entire month. Supervisors are moved around frequently and without warning and your work/life satisfaction can change overnight. Layoffs come with very short warning and sometimes the same day. The hours are challenging 6am to 2:30 pm. For some that works for others it's exhausting. The other shift available is 3pm to 11:30. You can not file a extension or an amended return or have an installment agreement for taxes owed so make sure you get it right and paid in full. The current political environment has resulted in longer layoffs, sequestration, no pay increases for 3 years and then only a 1% increase, and no more education benefits.

    Advice to ManagementAdvice

    Management seems to focus on the negative. There does not seem to be any way of measuring the overall performance of the employee only the few case reviews done monthly which can be affected by the particulars of the case or circumstances surrounding the particular time the review was done.

    The reason why it should not be run with the same metrics of a commercial call center is because the taxpayers are not customers, they are the employer. They are trying to comply with complex laws and should not be rushed off the phone so the CSR can meet call handling requirements. It makes no difference if you give good customer service if the random call or paper case happens to have an error because you are given a bad assessment. Errors can be as small as not using the proper wording in a letter or forgetting to apologize for asking someone to hold even though you thanked them for holding and still satisfied all of their questions. It's is demoralizing because you are not recognized for the 99.9% of what you do right, only for the .1% of what you do wrong.

    If you are subject to a sudden manager shift and you don't adapt immediately, or your new manager just doesn't care for you, your career can be harmed even though you were highly successful all along. Union membership is almost required to protect you but even then the retaliation still happens.

    Regarding the scandals, there are a lot of good, hard working , honest, law abiding citizens that have to do a lot of things they don't like in their daily work, so to see the upper management being protected by the new leadership is very frustrating to many.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Good Experience

    Current Employee - Budget Analyst in Washington, DC
    Current Employee - Budget Analyst in Washington, DC

    I have been working at IRS (more than an year)

    Pros

    Great way to get your foot in the door working for the government. Great work life balance. Remote work is being enforce more over the next few years.

    Cons

    Climbing the ladder is not merit based, but rather time serviced. Work can become redundant and its hard to move around once stuck in a job series and grade. Th

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  5.  

    clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IRS

    Pros

    The alternative afternoon hours and temporary nature of the job fit into my schedule. Low stress job and not too hard.

    Cons

    There wasn't very much variety, so things got boring sometimes. Overall, it wasn't that bad and I wouldn't mind working there again.

    Advice to ManagementAdvice

    None

    No opinion of CEO
  6.  

    Continuously learning, but the administrative work can be overwhelming.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Internal Revenue Agent in Cincinnati, OH
    Current Employee - Internal Revenue Agent in Cincinnati, OH

    I have been working at IRS full-time (more than 3 years)

    Pros

    Benefits are amazing and pay decent given the hours worked. Also, Revenue Agents have the flexibility to work at home.

    Cons

    There are a lot of politics and there is poor communication between divisions resulting in duplicated efforts and inefficient use of time.

    Advice to ManagementAdvice

    Focus on empowering employees and making the internal systems more efficient.

    Neutral Outlook
  7. 1 person found this helpful  

    Good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Temporary Tax Examiner
    Current Employee - Temporary Tax Examiner

    I have been working at IRS full-time (less than an year)

    Pros

    This job will be here for me next year.

    Cons

    There are not many chances to enter as any but a temporary emloyee

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Amazing career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management/Program Analyst in Wilmington, DE
    Current Employee - Management/Program Analyst in Wilmington, DE

    I have been working at IRS full-time (more than 10 years)

    Pros

    There are a lot of career paths and opportunities to pursue that offer decent compensation without requiring extensive travel or long hours.

    Cons

    If you hit a bad manager/supervisor the organization turns a blind eye.

    Recommends
    Positive Outlook
  9.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Specialist in Lanham, MD
    Current Employee - IT Specialist in Lanham, MD

    I have been working at IRS full-time (more than 5 years)

    Pros

    Telecommute. Parking is free. Free online training if you have time. Generally, it is a friendly place and people to work.

    Cons

    Work can be repeatable and tedious at times.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Satisfying important work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Special Agent in New York, NY
    Current Employee - Special Agent in New York, NY

    I have been working at IRS full-time (more than 10 years)

    Pros

    You have Control over your investigations.

    Cons

    Management is TOO inexperienced and they manage by stastics way to much.

    Advice to ManagementAdvice

    Tap into the knowledge of your most experienced employess.

    Recommends
    Negative Outlook
  11.  

    They really care about training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Representative in Franklin, TN
    Current Employee - Contact Representative in Franklin, TN

    I have been working at IRS full-time (less than an year)

    Pros

    The IRS goes out of the way to make sure you have what you need in order to do your job.

    Cons

    We kept getting furloughed each year.

    Advice to ManagementAdvice

    Increase the budget.

IRS Photos

Internal Revenue Service (IRS) (Photo thanks to Flickr user cliff1066tm, available under by 2.0)
IRS Building (Photo thanks to Flickr user davidboeke, available under by-sa v2.0)
Grand Architecture - This grand facade is the IRS Building on 12th Street NW! (Photo thanks to Flickr user SP8254, available under by-nc-nd v2.0)

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