IRS Reviews

Updated March 25, 2015
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Employee Reviews

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  1. Love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OAClerk in Memphis, TN
    Current Employee - OAClerk in Memphis, TN

    I have been working at IRS full-time (more than 3 years)

    Pros

    I love working with so many people and several teams. There are great beneifits on this job. It is a joy to work with people who become friends, not just co-workers.

    Cons

    The only bad part of this job is when we get laid off due to lack of work, or atleast that is the reason we are given when we all know it is the budget that calls for our furlough. It would be great to have a steady job without the lay-offs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Employee performance appraisal

    • Career Opportunities
    Current Employee - Data Transcriber in Ogden, UT
    Current Employee - Data Transcriber in Ogden, UT

    I have been working at IRS full-time (more than 5 years)

    Pros

    Benefits. Annual and Personal leave is adequate.

    Cons

    Furloughs. No chance of becoming permanent.

    Advice to ManagementAdvice

    Adjust PCD dates to fit work loads. Instead of working overtime.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful

    UNDER- a tale of FUNDS, RESOURCES, AND SERVICE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Representative in Dallas, TX
    Current Employee - Contact Representative in Dallas, TX

    I have been working at IRS full-time (more than a year)

    Pros

    Job security. This agency is never going away, because it funds every Federal activity. It is an instructive lesson in organizational behavior and how hard many diligent people work and can accomplish in the face of unrealistic budgets and challenges. Stopping a tide of fraud that is rising will be directly correlated with funding and resources, and the new commissioner seems to have gotten that message. Hopefully Congress is listening.

    Cons

    The phone is used as a time clock, and increasingly, time pressure is being applied to situations that are involved for taxpayers, the customers. Telling people where you work is a party killer, so don't! Implementation of Affordable Care Act will increase frustration for taxpayers and lead to more antagonism is the agency.

    Advice to ManagementAdvice

    Do not treat employees as if they are slackers and do not behave as if you are one. It is difficult to expect subordinates to respect you if you will not do what is necessary to remain technically competent, and display the same sense of urgency that you expect from them. That means you keep your head in the game knowing their job as well as your management responsibilities. Defend your team and your people.

    Doesn't Recommend
    Negative Outlook
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  5. 2 people found this helpful

    Contact Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IRS Contact Representative in Memphis, TN
    Former Employee - IRS Contact Representative in Memphis, TN

    I worked at IRS full-time (more than 10 years)

    Pros

    The pay is very good and the training is thorough and interesting. Your co-workers are very good to interact with and also willing to help.

    Cons

    You are not allowed to advance if you are good at your job as a Contact Representative. Because not many people want to stay at that level, management will try to hinder your advancement or transfer.

    Advice to ManagementAdvice

    Allow your workers to expand and grow in their chosen professions and don't try to keep them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful

    Lead you on

    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at IRS full-time (less than a year)

    Pros

    government job with all the perks of insurance which is expensive decent pay that's about it

    Cons

    They will lay you off at drop of a dime don't plan your mortgages,carnotes, bills etc working there they will drop you like a hot potato and managers don't care all they care is if they have a job coaches and leads too they lie to you saying you wont be furloughed but here I am everything got messed up

    Advice to ManagementAdvice

    give new hires more opportunity to advance you only give upper level jobs to seniority but new hires deserve a chance to move up too the people who have been there don't know anymore than the new hires

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. gained a lot of valuable experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Memphis, TN
    Current Employee - Manager in Memphis, TN

    I have been working at IRS full-time (more than 10 years)

    Pros

    Working with the IRS give you a lot of benefts

    Cons

    Because of the decrease in staff the job is high stress

    Advice to ManagementAdvice

    give more people a chance to develope

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. Very rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IRS full-time

    Pros

    Very helpful team members, managers and coaches.

    Cons

    Sometimes need to have more time to read new policy, procedure or tax law updates.

    Recommends
    Approves of CEO
  9. 1 person found this helpful

    Stable Employment But That's About It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Economist in Washington, DC
    Former Employee - Economist in Washington, DC

    I worked at IRS full-time (more than 3 years)

    Pros

    The work was easy, compiling basic statistics on income data reported from tax filings. There were occasional "other duties" to break up the monotony, the big one is getting tasked with an "outside" research project.

    Most of the people I worked with were friendly and intelligent.

    The options for telecommuting made dealing with commuting to and from Washington, DC a little less stressful.

    Cons

    Monotony. This is the keyword. Imagine Ground Hog Day and Office Space.

    Management and many GS-level employees are... complacent. The skills they have allow them to excel in their positions, but they're useless outside of the organization because they can only be called basic/entry-level analysis skills.

    Internal politics... it is Washington, DC, after all.

    Advice to ManagementAdvice

    There isn't much to say. The division I worked for is bleeding employees through retirement, and those leaving to find better jobs. I'm willing to bet that they get reorganized as a cost-savings measure.

    No opinion of CEO
  10. It's a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Contact Representative in Washington, DC
    Current Contractor - Contact Representative in Washington, DC

    I have been working at IRS as a contractor (more than a year)

    Pros

    It's a great place to work with great cool people, there is lots of new technology implementations and exciting place to work

    Cons

    Things tend to be a slow some times.

  11. 1 person found this helpful

    It's been a challenging but rewarding career so far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Internal Revenue Agent
    Current Employee - Internal Revenue Agent

    I have been working at IRS full-time (more than 5 years)

    Pros

    The salary is decent and benefits are great - who doesn't want a pension? Management is approachable and most truly look out for the agents best interest. We have a supportive office environment - the agents I was hired with are some of my closest friends.

    Cons

    There aren't any promotional opportunities right now. With the budget freeze everything was put on hold. When they do announce vacancies they choose not to select because they don't have the funding. As a result, current agents have an overwhelming case load and agents are struggling to get everything done.

    Advice to ManagementAdvice

    Understand that your agents are only people and that there's only so much they can do. I've been lucky with my manager, but I've heard some horror stories....

    Recommends
    Positive Outlook
    No opinion of CEO

IRS Photos

Internal Revenue Service (IRS) (Photo thanks to Flickr user cliff1066tm, available under by 2.0)
IRS Building (Photo thanks to Flickr user davidboeke, available under by-sa v2.0)
Grand Architecture - This grand facade is the IRS Building on 12th Street NW! (Photo thanks to Flickr user SP8254, available under by-nc-nd v2.0)

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