IRS Reviews

Updated July 26, 2015
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494 Employee Reviews

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  1. Helpful (1)

    Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at IRS

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent benefits. I enjoyed talking to the tax payers while working to resolve their issues or concerns and did this well. Working off two monitors helped a lot to multi-task situations.

    Cons

    Heavily micro-managed. If you like having to count for every second of your time spent in front of a PC its fine but you will always have to answer for every little thing with someone always looking over your shoulder. The training is grueling, dull, boring unless of course you are the type of person who likes to fill in numbers on lines and searching for the meanings of specific tax codes which unless you know what they are trying to find them in their library database takes an eternity when performing this work. Also, the training was the worst. The trainers are workers who have been their awhile but most of them have no teaching experience which made learning even more difficult. The pay does not equal the work and stress this position comes with. Also, throughout the entire training period of 3 months we were told over and over not to worry about the daily testing we were given, ït does not matter" the important thing was how to find the info in the database! Now if you don't know what your looking for, how do you know if you found the correct answer or not? Now if you already have tax experience and like tax things along with a good amount of computer experience this job might be for you. You must like heavy handed control and all your calls monitored as well. For me personally, I resigned.

    Advice to Management

    Hire professional trainers to come in with a strong tax background to teach the functions of this job. Get real projectors that actually work and don't quit during class times. Toss all those poorly written tests and set up the class computers to teach hands on learning. This is called a hybrid learning environment. But since its government I doubt it will ever change. New materials and interactive learning environment with periods of working at your desks to get a better feel for the job while your learning it, not at the end when you are being thrown into your seats and have to go live. Otherwise, this is a poor learning experience all the way around.


  2. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Riverdale, CA
    Former Employee - Customer Service Representative in Riverdale, CA

    I worked at IRS (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    As a seasonal employee you will usually have the summer off. This can work out well if you have children. Excellent benefit package including paid federal holidays. Excellent training.

    Cons

    The potential to transition from a seasonal employee is almost non-existent. You are constantly monitored and evaluated. The laws and rules can change constantly. You must precisely follow the script and procedures.


  3. Helpful (2)

    Underpaid! Seriously overworked!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IRS (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you like tax...Welcome home!

    Cons

    Taxpayers, churn and burn work, you must be highly productive in this position. Management is terrible. Most newer/younger employees are highly qualified and underemployed. But there is a break down of communication as most of the managers were grandfathered in, worked their way up from admin positions and mail clerk and are now overseeing this new highly intelligent workforce which leads to a huge breakdown in communication. The IRS is split up in to regions and each region does their own thing so you may do things one way in the midwest and a completely different way in the south, east coast, west coast, etc. Total chaos. Be prepared to be best friends with your NTEU union rep! You'll need them!! Oh, and if you want to move up or move around in the IRS...A) Prepare for a long wait and/or B) Being politically savvy will need to be your strength all while trying to balance an inventory of cases and constant production goals!

    Advice to Management

    Go back to school! Treat your employees better. Try to have consistency across the regions. Create career development plans with your employees as most want to move up and around the IRS. Create more opportunities for employees to work with one another such as special teams. Get rid of the slackers sliding into retirement or make them tax consultants or something. Don't just leave them in positions where they need to be productive when they are not then look to the younger/newer employees to pick up their slack! GS levels should also be higher for the amount of work done.


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  5. Seasonal CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IRS

    Pros

    Learning new things every day

    Cons

    Job is seasonal & has furlough periods, super busy


  6. Worst Place I Ever Worked

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in New Carrollton, MD
    Current Employee - IT Manager in New Carrollton, MD

    I have been working at IRS full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work-Life balance is excellent - protected by the NTEU National Agreement (Union). Once probation is over (1 year) and then tenured (3 years), it would take an act of Congress to let you go. Very little pressure to get work done. If you have issues, they do not berate you, they hire contractors to backfill your lack of ownership and responsibility to get your work done. They often transfer you to by disguising the move as an "opportunity." Training is available for just about anything you claim that you need training for - INCLUDING the skills you indicated on your resume and were expected to bring in during the hiring process.

    Cons

    The bureaucracy is extremely difficult to get accustomed to. More than 80% of the employees have no motivation to excel. They have motivation to get promoted and sell their expected duties as the reason they deserve to get promoted. Mediocrity is awarded constantly. When nothing stands above the crowd, an accomplishment is fabricated and praised as going above and beyond. Management has an emotional (IQ) quotient near 0. They go through the motions to cover their commitments to upper management, thus lacking empathy. There is NO socialization among the employees - EXCEPT when work needs to get done. When the clock strikes 5pm (or whatever each employees' TOD happens to end), there is a mad rush to exit the premises. The technology is improving but lacks adequate infrastructure and skills to use it. Again, contractors are paid $100/hr to get the job done, with the new technology! There is a big divide between the business and support organizations- like IT. Less than 10% of IT workers know who their customers are! There are lots of field offices and campuses from which to work and to suggest that changing your location (Post Of Duty). But again, because of union restrictions, mobility is not allowed, even for hardship cases (i.e., to support an ailing relative). The modernization and transformation is not efficient with budget cuts creating a deficit required to backfill attrition mainly due to retirements.

    Advice to Management

    Get rid of the union. Modernize the skills of the existing employees with the condition that they take ownership of their responsibilities. Realize that the people are more important than looking good using smoke and mirrors to claim progress. Institute REAL change and not gestures that appear to be change. Eliminate the crippling and damaging effect of locking down software so much that is changes the very benefits sought after during the evaluation leading to the decision to purchase. BUILD A STRONGER, world class infrastructure. Many opportunities are squandered when ideal solutions to support better business needs are impossible to implement due to a bottleneck in the network causing the introduction of archaic solutions to account for these weaknesses.


  7. A lot to learn in a little bit of time.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jacksonville, FL
    Former Employee - Customer Service Representative in Jacksonville, FL

    I worked at IRS

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Higher than average starting pay.

    Cons

    Unexpected layoff two months before promised.

    Advice to Management

    Give notice a month before layoff.


  8. Bilingual Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative
    Former Employee - Bilingual Customer Service Representative

    I worked at IRS

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Ridiculously easy to get hired. Can wear any attire as there is absolutely no professionalism.

    Cons

    Culture that values age and time in agency over any professional degree. Shames recent college graduates. ~80% of management is compromise of trashy elderly teen moms who do not value college graduates and brag about all the kids they had by the time we were graduating from college. Federal benefits that must be negotiated with hr over a 1-800 number that is almost never available. Taxpayers are greatly under served because of the poor policies employed.

    Advice to Management

    All managers need a college degree or some minimal education. Spending a lot of time as an employee is not enough. The agency needs managers other than trashy teen moms and mentally unstable/ racist ex military .


  9. I enjoy helping people trying to live as stress free life as possible.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Specialist in San Francisco, CA
    Current Employee - Collections Specialist in San Francisco, CA

    I have been working at IRS (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Educating taxpayers on how to comply with the tax code and remove any levy notices on wages and or bank accounts.

    Cons

    Management make is impossible to manage/balance work and your personal life. Very short lunches. Micro managing.


  10. Revenue Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IRS part-time

    Recommends
    Recommends

    Pros

    Benefits, Work Life Balance, Professional Education

    Cons

    You must enforce sometimes ethically repulsive tax law.

    Advice to Management

    Keep up the good work. BTW, last year worked was 1997 but that was not a choice.


  11. IRS Agent

    Former Employee - IRS Agent in San Francisco, CA
    Former Employee - IRS Agent in San Francisco, CA

    I worked at IRS

    Pros

    The IRS offers great pay and benefits. Awesome training. Great Team of employees and good work/life balance.

    Cons

    Management runs the organization with a Military style and approach.



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