IST Management Reviews

Updated August 11, 2015
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2.4
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Hal Blackman
72 Ratings

Pros
  • MEET NEW PEOPLE AND BETTER CUSTOMER SERVICE SKILLS (in 4 reviews)

  • You work with great people--the clients, that is (in 4 reviews)

Cons
  • Upper management lies to employees when they write up a person they (site managers) do not investigate the charges (in 5 reviews)

  • Hourly pay is very low in a city with a very high cost of living (in 3 reviews)

More Pros and Cons

97 Employee Reviews

Sort: Popular Rating Date
  1. Great Company if You're Looking to Leave Retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at IST Management full-time

    Pros

    Regular work schedule, 40 hour work-week, no weekends, overtime opportunities, growth opportunity

    Cons

    Customers are often very demanding, Required trainings often are unrelated to actually day-to-day work


  2. Helpful (2)

    Pay more attention to your employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Site Manager
    Current Employee - Site Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at IST Management full-time (More than 3 years)

    Pros

    The job itself is great, you meet great people in a variety of different professional settings depending what type of site your client has, you have the ability to learn how the client's company works from the inside, the possibility of promotion to a Site Manager or supervisor is very high if you take your job seriously.

    Cons

    The benefits are not that great and they are expensive. IST is a contracted company which forces their hand in that they cannot pay their employees very well since they have to keep their bids on the lower side to get contracts for employment, and I feel that I have hit the ceiling in this company after just three years. I run a site that is completely hands free for my Operations Manager and the client knows this and trusts me and the team with what we do. There is never a single issue and yet, there is hardly any praise. I doubt that the corporate really understands what we (the team at the site) do to keep IST in the good graces of the client.

    Advice to Management

    Show some real appreciation for your employees that do the work. Without them, it wouldn't matter how many new contracts are signed, they are the backbone to this company and need to be compensated a little more. Whether it is more frequent pay raises (and more than a couple nickels) or better deals on insurance, they need to see more gratitude from their employer.


  3. Difference of values

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits were good - but company we worked with had to subsidize the premium so it wouldn't cost half our paychecks Never had to take work home with me. At 5pm, I was done.

    Cons

    Communication is lacking. Took forever to get answers to emails or calls. They only value what they can prove in numbers. If you can demonstrate your value by showing data, then you're of no use. Micromanaging to an absurd degree. I had to scan barcodes for different things I did so they could record they were being done. Value was placed on these scans and the numbers they showed rather than the interpersonal relationships built with clients and the problem solving involved with satisfying numerous people who all wanted the same thing at the same time.


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  5. From an experienced worker's perspective

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Upper management really seem to care, and the recruiters/HR have great professional acumen.

    Cons

    The regular site managers are a piece of work. Very single minded. The staff is overall lazy and somewhat unprofessional. Not everyone, just a good majority of them. I'm on my way out.

    Advice to Management

    Periodically check the sites you oversee, and have one on ones with each employee and make sure the workload is fairly distributed. Compensation can be better, but considering some of the people that are hired to IST, they are luck to get even that. Thanks for the memories.


  6. Service Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Specialist in Houston, TX
    Former Employee - Service Specialist in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at IST Management (Less than a year)

    Pros

    You are guaranteed 40 hours a week

    Cons

    Very low pay with no possibility of advancement.


  7. Helpful (2)

    Just another job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I have been working at IST Management full-time (More than a year)

    Pros

    Pay is ok for beginners. Clients are ok. Learning different positions.

    Cons

    Pay should reflect the person experiences. The operation managers does not listen about concerns because they are to busy worrying about themselves.

    IST Management Response

    Jul 7, 2015 – VP Administration

    My name is Lori Mitchum, VP Administration at our IST Corporate Office. I would like the opportunity to discuss your concerns with you - pease contact me at lmitchum@istmanagement.com.


  8. IST Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Analyst in Kennesaw, GA
    Current Employee - Network Analyst in Kennesaw, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at IST Management (More than a year)

    Pros

    Lots of team building and a great environment to begin any career.

    Cons

    Not enough pay, and almost no room for advancement.

    IST Management Response

    Jul 7, 2015 – VP Administration

    My name is Lori Mitchum, VP Administration at our IST Corporate Office. I would like the opportunity to discuss your concerns with you. Please contact me at lmitchum@istmanagement.com.


  9. Star

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hartford, CT
    Former Employee - Anonymous Employee in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company, Flexibility, IST systems, Great upper management

    Cons

    None, I honestly do not have an cons that I can think off

    Advice to Management

    Keep doing what you are doing,

    IST Management Response

    Jul 7, 2015 – VP Administration

    Thank you for your comments. We value employee input to help shape our company to best serve our employees in the future. Lori Mitchum VP Administration IST Management Services


  10. Ex-Project Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Administrator in Atlanta, GA
    Former Employee - Project Administrator in Atlanta, GA
    Doesn't Recommend
    Approves of CEO

    I worked at IST Management full-time (More than a year)

    Pros

    The SRC department was pretty laid back on daily assignment. slow pace and very friendly site manager. They have an awesome company president. We constantly had employee auction where you bit on some of the coolest items ranging form $500 gift card to some cool techy gadgets using your accumulated "Blackman Bucks."

    Cons

    Pay for the job done and for the tile "Project Administrator" was peanut compared to other companies with similar job title. Other than the hourly pay, everything else was good.

    IST Management Response

    Jul 7, 2015 – VP Administration

    Thank you for your comments. We value employee input to help shape our company to best serve our employees in the future. Lori Mitchum VP Administration IST Management Services


  11. Site Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office/Client Services Manager in Largo, MD
    Current Employee - Office/Client Services Manager in Largo, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at IST Management (Less than a year)

    Pros

    None! They take advantage of you.

    Cons

    Poor salary! Poor PTO and benefits!

    Advice to Management

    You loose great employees with nothing to hold them there.

    IST Management Response

    Jul 7, 2015 – VP Administration

    My name is Lori Mitchum, VP Administration at our IST Corporate Office. I would like the opportunity to discuss your concerns with you and perhaps explain our PTO & Benefits programs in more detail ... More



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