ITT Educational Services

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ITT Educational Services Reviews

Updated May 24, 2014

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2.2 28 reviews

24% Approve of the CEO

ITT Educational Services Chairman and CEO Kevin M. Modany

Kevin M. Modany

(17 ratings)

17% of employees recommend this company to a friend
28 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Disappointing at Best

    Anonymous Employee (Current Employee)

    ProsMy direct management is great. I would work for or with him anytime. He has helped shield the people working for us from a lot and does a good job a making sure his people know he cares about their career goals as well.

    ConsNo pay incentives. You only get cost of living increase based on the government recommendations for raises. Everyone at HQ gets the same raise each year. No bonus below VP. So the only incentive you have is to not get fired. This really crushes moral and go get 'em attitudes.

    Advice to Senior ManagementMicro-management starts at the top. The CEO has his hands in every detail of the HQ department's everyday work. He constantly changes direction or interjects change late in the game and costs the company more than he saves by derailing efforts at the most expensive time. He also has unrealistic expectations of how long something should take to complete, so everyone cuts corners to meet his deadlines and we have a lot of sub-optimized crap being turned out. Then we again spend more time fixing things then we do working on new value add efforts.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Disappointed

    HQ Employee (Current Employee) Indianapolis, IN

    ProsI am part of a great team who works toward common goals. There are many people who understand their focus is to ensure the students obtain knowledge to improve their lives and community.

    ConsTurmoil, compensation, culture, reactive approach. Work under fire has come to be the norm vs providing employees the necessary tools and knowledge to be effective in their position.

    Advice to Senior ManagementDoesn't matter as management is limited in their ability to take action on their own.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    Great place to start a teaching career.

    Adjunct Instructor (Current Employee)

    ProsAs an instructor: Course material is prepared for you. Management really wants students to succeed. They encourage students to attend class, learn, and pass. Management helps the adjuncts to not feel too overwhelmed - they help with paperwork and do everything they can behind the scenes so that instructors can instruct and not push paper.

    ConsGreat place to start a teaching career - because adjuncts aren't paid much.
    Any minor problem, such as technical issues, a a real issue due to the 10-week quarter.

    Advice to Senior ManagementOffer a bit more flexibility to instructors. We are allowed to add 20%, and should be allowed to substitute up to 20% as well.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    ok if you really need a job

    Anonymous Employee (Former Employee) Carmel, IN

    Proscompany activities (Indians game, Symphony, lunches brought in)

    ConsNo raises, limited job growth potential, micromanaging from all levels; little flexibility or work/life balance

    Advice to Senior ManagementCultivate your employees and treat them like professionals and you might stop losing everyone

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Overpriced education, under-appreciated employees, no regard for lower level

    Educational Recruiter (Former Employee) Tampa, FL

    ProsInitially, you feel like you're helping people realize their dream of education.
    You meet a lot of interesting people and many talented co-workers, until they realize how much of a joke the place is.

    Cons1. Crazy work schedules. As a recruiter, you will have NO life. When I started, we had relatively normal hours. By the time I left, we were mandated to working 2 late nights, until 9PM, and every other Saturday. This is not the job for you if you want any sort of social life.
    2. Every decision sent down from upper management is something they seemed to have thought of on a whim. They break down systems that ARE working at certain colleges, in order to blanket all processes. I don't mean at a legal stand point, or anything that should matter greatly, I am speaking at a very low level, like the number of recruiters needed to work on a specific degree program. When these decisions are made, they are often retracted for awhile, then reinstated a few months later. Processes are constantly changing - ITT just can't get it right!
    3. No resources available. With the modern world breaching into technology, you'd think ITT TECH would grasp on to every venue possible. On the contrary, you are not allowed to utilize Linked In, Facebook, or any other social networking to generate and grow your business.
    4. Directors at a campus level seem to be brainwashed, overpaid puppets that do not consider the value of their employees or business decisions. During the course of my 3 years with ITT Tech, I saw 42 recruiters come and go, and many full-time teaching staff. In fact, "budget cuts" came and we let go 5 of the most tenured, loved educators at the campus, to hire on under-educated, low-qualified filler substitutes. Near the end, the environment seemed to get worse and worse, more and more depressing each day.
    5. Very low respect for the education of students. It was never about enrolling students who could afford to pay an overpriced tuition bill or were in school for the right reasons, it was always about enrolling at all costs and being okay with handicapping people with crippling debt for their lifetime.
    6. The process of "Tier" where you are rewarded for doing well the previous week by getting all the "good" leads. If you have a fair director, they will spread these leads out and give others a chance to succeed and create a team-oriented environment. If you have a director that plays favorites (I experienced both), there will be a handful of folks who will consistently stay on top and no matter how hard you try, you'll never be thrown a bone. Seriously, you could be on the phone day and night, constantly working as hard as you possibly can, and no one will recognize your efforts unless they produce. On the other hand, recruiters who will go for the "low-hanging fruit" that will enroll and begin school, then quit a week in because they realize their mistake are rewarded with consistent pats on the back.
    7. Sure, the advertising is constantly on your radar with their fancy commercials (often for programs they aren't even offering, by the way), but a good percent of students will pay 50 grand for an entry level position, and no one at the campus will blink an eye.
    8. The pay seems great to an entry-level professional. You get benefits, a 401K option, it all looks pretty great from the outside perspective. Are you rewarded for your hard-work and dedication to the company? No bonuses. No commission. Yearly raises of 50 cents, if you're lucky. The hardest working people are usually the ones getting duped while the corporate fat cats and campus directors are laughing it up while driving their convertibles and taking lavish vacations.
    9. The saddest part of my job was to meet some very talented professionals that had no idea how much better they could do and how much more successful they could be in other roles, at a company who appreciates their talent and skills. For one reason or another, ITT does rope in some very valuable people, but they don't seem to hold on to them for long, for very good reason. If you have any respect for your career, don't spend a minute of it with this company. It's great for entry-level, and I was lucky enough to have some really great mentors, but it's really not worth the headache to be a part of a dishonest and unorganized environment with no respect for the people that are instrumental in building their business.

    Advice to Senior ManagementTreat your employees as assets. Invest in them. Realize that although there is a stigma attached to employment in education, you CAN break it by appreciating your people and not treating them as disposable slaves. There are plenty of talented people I have seen come and go - with a bit of nurturing, appreciation and opportunity, you may be able to hold on to them - it would certainly be to your benefit.
    Before you make decisions, think about it at the very lowest level. Do a little research! It wouldn't hurt to have a panel of "field" employees nationwide that could help field some discussion over certain decisions - you may find it could end the constant flip-flopping back and forth with processes and procedures.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Poorly Managed

    Anonymous Employee (Former Employee) Carmel, IN

    Prosok pay if not being promoted from within.

    ConsInability to provide ideas for improvement without back-lash.

    Advice to Senior ManagementThink outside the box and allow for employee feedback. Look for ways to improve the process and understand what the root cause may be.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Waste of time

    Student Services (Former Employee) Nashua, NH

    ProsWorking with the students was good because it was a real college that ITT bought.

    ConsHolding professors and staff accountable to the point that they have to leave if they don't reach goals that are not realistic. How can a Dean or Director control how motivated a student is to job search and perform well on interviews? These are adults not 10 year olds that need their hands held.

    Advice to Senior ManagementLook at the metrics you are giving your staff. You can't compare a business major at a four year college to a quickie vocational school program.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Positive, except for the pay.

    Nurse Educator At Breckinridge (Current Employee) Orland Park, IL

    ProsOffered a full time position.....but too little pay since it required 40 hours ON CAMPUS of time. Sad with a Masters Degree what they pay.......................seemed like very nice people, but with a MSN you could simply do SO much more.

    ConsToo little pay for the amount of hours.

    Advice to Senior ManagementCompensate for the degree.....or require less time per week on campus.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Glorified Telemarketer...or "Stalker".

    Enrollment Representative (Current Employee)

    ProsGood pay offered. They provide adequate training. They sincerely care about the students success. Most of the students are surprised at the difficulty of the courses.

    ConsITT employs viral internet marketing in it's advertising campaign. This results in numerous bogus leads for the reps. to follow up on. There is an expectation to call a lead 3 times a day until contact is made. It made me feel like a "stalker'.

    Advice to Senior ManagementQuit using 'pop up" ads in your internet marketing. It only leads to bogus leads and a poor image with the public.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    ITT - a cash cow.

    Anonymous Employee (Current Employee) Indianapolis, IN

    ProsGood place for a person to stop their career aspirations, and then focus on family or other things of life. Great health benefits. Good recognition of family and life style balance. Seldom are long hours required. Decent 401k program - 3% match on 6% contributions, 3yr cliff, meaning fully vested after just 3 yrs.

    ConsNo bonuses and no effort toward process improvement. The company business strategy is about 6 or 7 years old. It is in need of a serious re-tooling. There are serious questions about how much further the current strategy can continue. There is no mention of new components of growth. Dress code is old school and flex-time is still a foreign concept.

    Advice to Senior ManagementStop the bleeding - create some opportunities for people to progress and advance at HQ

    No, I would not recommend this company to a friend

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