Impark Reviews

Updated April 22, 2015
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2.0
19 Reviews
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Allan Copping
7 Ratings

19 Employee Reviews

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  1. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Vancouver, BC (Canada)
    Current Employee - Manager in Vancouver, BC (Canada)

    I have been working at Impark

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ownership group is investing heavily in the company. Rapidly growing company offers room for advancement. Great culture values. Senior leaders are focused on future of the industry. Fun, positive co-workers.

    Cons

    Slow to break down 'silo' barriers between departments and branch offices. Information is effectively shared within management team but slow to penetrate to front lines. Company intranet is confusing and poor source of information.

    Advice to Management

    More focus on improves communication to the front lines of the organization. Intranet needs a lot of improvement to be a valued communication tool.

  2. JOB FROM HELL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)

    I worked at Impark

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    nothing maybe a bit of the pay but the stress is not worth it

    Cons

    -do not work here, if you want to work here you have to be available 24/7
    -initially hired for the morning shifts however they purposely give me graveyard shifts when I wasn't not hired for this. When you apply online no where does it say that you will be forced to work graveyard shifts. However when you come in for orientation they force you to sign a form saying that you have to be available 24/7.
    -A lot of people walked out and since I started
    - People have been quitting on the spot
    -The management are rude and cunning
    -They always screw up people schedules
    -Staff have meltdowns and breakdown because of the hours, role, and management
    -the worst departments are Monthly, RM and Payments for Notices
    -After the probation period the management become even more psychotic and crazy; they will be on your case
    -the force people who are not able to work graveyard shifts to work graveyards. And also the individuals who want to work graveyard are not able to; makes no sense

    Advice to Management

    the company seems to be run by a bunch of baboons maybe consider reorganizing your company and actually consider listening to the staff about the problems and concerns that are happening.
    -Consider looking into why there is a high turnover in the company? Don't you realize there is something wrong here

  3. Do not take a job in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Impark full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    As a whole, Impark is staffed with decent, reasonable people. Salaries are good, benefits are reasonable.

    Cons

    All pros are wiped out as a result of IT Management. Senior management has no concept of respect for employees with fear being the primary motivation tool. You are expected to just be happy you have a job. If you are currently seeking employment, look elsewhere.

    Advice to Management

    These problems have been brought up to management already, nobody listens. Your employees feel HR is powerless and will not speak to them. Remove the CIO and his henchman.

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  5. Helpful (2)

    Fired me after 2 months while I was out of town.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Customer Service Representative
    Current Contractor - Customer Service Representative

    I have been working at Impark as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Pay was great
    Consistent Monday to Friday, 8am to 4:30 schedule with holidays off.
    Great intra-company culture with regular events and lunch parties.
    (from what I was told) Good benefits and salary upon being hired permanently
    Considerable room for growth if given the opportunity.
    Management were friendly and easy to get along with.

    Cons

    CSR's are overworked and stressed due to staff shortage and managers passing on their grunt work to them.
    The customers get awfully catty and rude when you won't do back flips for them leading to more stress and frustration.
    Whatever it is that they call training for CSR's, which is basically "I'll show you how to do this 2 or 3 times and if you need help after that, you're screwed."

    Advice to Management

    Make sure your supervisors are upfront and honest with their department personnel about how they feel about their work ethics. Firing an employee while they're out of the country is the absolute lowest thing you can do as a person in a position of power.

  6. Helpful (5)

    bullying management staff

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Office Administrative in Vancouver, BC (Canada)
    Former Employee - Office Administrative in Vancouver, BC (Canada)

    I worked at Impark full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    downtown location, 9-5 job , friendly co workers

    Cons

    bullying management, no respect from management, high turnover every month new csr call center team

    Advice to Management

    immature management

  7. Helpful (1)

    Great Boss, Could Be Better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Impark full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great management and team. Above average salary and perks within my role.

    Cons

    Not very adaptable to change. Some of the current processes did not work (eg. hard to get something done when many other departments have a "that's not my job" attitude). Not a lot of room for growth.

  8. csr -terrible 2 days i ever had and had it there...quit right after

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative in Saskatoon, SK (Canada)
    Former Employee - Customer Services Representative in Saskatoon, SK (Canada)

    I worked at Impark full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None that I can for sure remember

    Cons

    Everything. The company is a mess. I gave up my previous job for this company...unbelievable!they make you work very stressed with money and answering door and phone and don't respect break time.

    Advice to Management

    More respect and less of lies. People do have brain.

  9. good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Impark full-time (More than 5 years)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    CEO walks the walks. great work life balance. amazing co-worker that are passionate about their job

    Cons

    in an effort to prevent extra cost being passed onto the consumer, company hangs onto old technology

  10. very good experience. very positive culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Impark full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    very good management. a lot of opportunities for growth. very positive workplace. very good culture

    Cons

    none really. they have just started implementing a new culture program and it really promotes positive energy around the workplace

  11. Great company to work for (IT / Development)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Vancouver, BC (Canada)
    Former Employee - Software Developer in Vancouver, BC (Canada)

    I worked at Impark full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Generally trust people to be autonomous, I was trusted to determine the correct path forward for my product. Had a great working relationship with my management.

    Cons

    Too much of the old school 'butts in seats mentality' I think this held the organization back as it's much more effective to measure output to determine success, measuring the butts in seats is easier but ultimately useless.

    Advice to Management

    Cut back on the butts in seat mentality, Make sure that open source solutions are investigated first. Invest in an in house development group, outsourcing development is probably the only mistake being made consistently right now.

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