Improvement Direct

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3.0 3 reviews

33% Approve of the CEO

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Chris Friedland

(3 ratings)

100% of employees recommend this company to a friend
3 Employee Reviews
Relevance Date Rating
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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Mixed Bag

    Anonymous Employee (Former Employee) Chico, CA

    ProsThe atmosphere is relatively relaxed. There are some really cool people to work with there. There's also a pretty good work-life balance.

    ConsWhile there are some cool people there, there are also incompetent/shady people there. Pay was pretty crappy. Management isn't very good at, well, managing. There are a lot of people in the higher positions that clearly aren't qualified to be in those positions.

    Advice to Senior ManagementTreat everyone equally. Don't let people in higher positions get away with the stuff that would get someone in a lower position in trouble.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Mundane work, terrible management

    Customer Service Representative (Former Employee) Chico, CA

    ProsFamily-like environment
    Fun, young employee base
    Flexible shifts
    Will work around school schedule in most cases, with some hassle from mgmt

    ConsVery little upward mobility
    Very little performance feedback, unless you make some massive error
    Very little CEO support/visibility/encouragement
    Midline managers are completely inept at everything except policing their staff and doling out punishments
    If you're a student, expect to work every second you aren't in class, including both Sat. and Sun.

    Advice to Senior ManagementHire mid-line managers who know how to actually manage, and who have been trained in the best techniques to encourage high employee productivity: encouragement, building work ethic and pride, reward and punishment balance, etc.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    a good place to work in an area that doesn't have a lot of choices

    Sales (Current Employee) Chico, CA

    ProsHealth insurance and it is nice to actually have a job. Good personal purchase discount, keep your nose clean and it is overall a good place to work in an area that doesn't have a lot of choices.

    ConsTop sales people get away with stuff that is a firing offense for others. Supervisors are so overworked they do not spend a lot of time supervising. Meetings, mandatory BS meetings.

    Advice to Senior ManagementHire more people. Your top salespeople in terms of volume are only at the top because they oversell the customer with things they do not need and leave the mess to be cleaned up by others, the people who clean up their mess are invisible. YOU HAVE TO SERVICE WHAT YOU SELL if you want the customer to come back and tell all their friends how fantastic the company is.

    Yes, I would recommend this company to a friend

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