InComm Reviews

Updated April 11, 2015
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3.0
104 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
InComm President & CEO Brooks Smith
Brooks Smith
52 Ratings

Pros
  • The work-life balance is excellent (in 4 reviews)

  • Lots of cool projects, very nice people, great location (in 5 reviews)

Cons
  • No one willing to reach out and help you understand the company (in 7 reviews)

  • Upper Management Team has no real respect nor appreciation for those that work under them (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. InComm Good Company_a bit of a "Boys Club"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager in Dallas, TX
    Current Employee - National Account Manager in Dallas, TX

    I have been working at InComm

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Diverse group of talented and dynamic individuals across all departments
    Opportunity to advance
    Opportunity to transfer to different departments
    Competitive Salary
    CEO smart, shrewd, innovative and is a futurist

    Cons

    Bit of a "boys club" at the top echelon
    Lacks cohesiveness between functional areas
    Engagement above "your level" not encouraged, some managers/senior managers territorial
    Aquire companies but then doesn't know what to do with them or how to leverage

    Advice to Management

    CEO and top management should engage more with staff.
    Have more events that allows for staff to build relationships outside of partner summit events
    Involve more lower level employees/account managers in partner summit

  2. IT Management Intern

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InComm

    Pros

    The people that work at InComm are great folks. I always enjoy walking into work and collaborating with them to learn and gain as much experience as possible.

    Cons

    The culture at InComm is still shaky and young. Alot of work is required to get this company culture up and running like it should.

  3. Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Customer Service Representative in Jacksonville, FL
    Former Employee - Inbound Customer Service Representative in Jacksonville, FL

    I worked at InComm full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Schedule was good co-workers were always friendly. Job was easy talking to customers

    Cons

    Very nit picky about not talking to your co-workers who sit beside you. Management feels they can talk to you any way they feel

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Merchant Services Associate in Norcross, GA
    Former Contractor - Merchant Services Associate in Norcross, GA

    I worked at InComm as a contractor

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The call volume is not always hectic, most days you have enough time between the calls to make sure you wrap it up correctly. Great coworkers.

    Cons

    Employee didn't trust management
    Everything is set in place somehow for employee to feel undervalued.
    You have to be extra quiet in the break room because the directors office is right behind
    A lot of Micromanagement
    The building sucks
    They tell you its a 3 months contract but 6 months later you are still not hired

    Advice to Management

    Management should look back at themselves, ask what they are missing and fix it.

  6. Merchant services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InComm

    Pros

    There are no pros here

    Cons

    Management does not really know how to work with employees

    Advice to Management

    Get additional training

  7. Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Intern - Hourly in Atlanta, GA
    Current Intern - Intern - Hourly in Atlanta, GA

    I have been working at InComm as an intern (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It has been a great company to work for. Everyone is very nice and will do their best to help you. I have learned a considerable amount while in this internship and have enjoyed the experience.

    Cons

    Sometimes there is a breakdown in communication between departments, bosses, coworkers, etc. However, these issues are being addressed and taken care of.

  8. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InComm

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Time off policies, great co-workers, and a lot of support. No two days are the same.

    Cons

    Interdepartmental communication. Not many cons other than that.

  9. Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Customer Service Representative in Jacksonville, FL
    Former Employee - Inbound Customer Service Representative in Jacksonville, FL

    I worked at InComm full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I love the fact that we take in incoming calls, no sales.

    Cons

    12Hr is not enough for an experienced representative. Poor management, micro management, you can't even turn around in your seat. Management talk about everyone's business. Steal customers money. Shady place to work.

    Advice to Management

    Stop stealing folks money, fix your systems, hire more managers to support your reps.

  10. Fast growing company

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InComm

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible working hours
    Friendly managers
    Easy going environment

    Cons

    Not too sure of your role when first hired
    No clear training program

    Advice to Management

    Keep doing what you're doing but place a little more focus on initial training for all new employees to teach them the InComm way.

  11. Pluses and minuses, but Portland office definitely a plus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at InComm full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Well funded (not likely going out of business any time soon), resources for travel and communication with existing and potential customers, good office culture in Portland. The Portland group has strong technical skills, and generally are aligned with where things need to go to improve after years of being a startup / technical debt accrual. Has all of the standard "perks" associated with being a startup (snacks, catered lunch on Thursdays) and a very easy going office environment.

    Cons

    Big mismatch in vision between Corporate (Atlanta) and Portland (Digital). Portland group is digital focused and has a hard time finding its identity sometimes. Difference in cultures reflected in compensation packages and recruiting strategies, which makes hiring difficult. Lack of accountability results in a lot of dead weight.

    Advice to Management

    Work on a strong vision for what the company is, and how the Portland office fits into that vision. Be transparent with communication, and work on creating a culture of accountability to the organization and one another.

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