InComm

www.incomm.com
Employer Engaged

InComm Reviews

Updated February 26, 2015
Updated February 26, 2015
100 Reviews
3.1
100 Reviews
Rating Trends

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Approve of CEO
InComm President & CEO Brooks Smith
Brooks Smith
50 Ratings

Review Highlights

Pros
  • The work-life balance is excellent (in 4 reviews)

  • Lots of cool projects, very nice people, great location (in 5 reviews)


Cons
  • No one willing to reach out and help you understand the company (in 7 reviews)

  • Upper Management Team has no real respect nor appreciation for those that work under them (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Intern - Hourly in Atlanta, GA
    Current Intern - Intern - Hourly in Atlanta, GA

    I have been working at InComm as an intern (less than a year)

    Pros

    It has been a great company to work for. Everyone is very nice and will do their best to help you. I have learned a considerable amount while in this internship and have enjoyed the experience.

    Cons

    Sometimes there is a breakdown in communication between departments, bosses, coworkers, etc. However, these issues are being addressed and taken care of.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Merchant services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InComm

    Pros

    There are no pros here

    Cons

    Management does not really know how to work with employees

    Advice to ManagementAdvice

    Get additional training

  3.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InComm

    Pros

    Time off policies, great co-workers, and a lot of support. No two days are the same.

    Cons

    Interdepartmental communication. Not many cons other than that.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Fast growing company

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InComm

    Pros

    Flexible working hours
    Friendly managers
    Easy going environment

    Cons

    Not too sure of your role when first hired
    No clear training program

    Advice to ManagementAdvice

    Keep doing what you're doing but place a little more focus on initial training for all new employees to teach them the InComm way.

    Recommends
    Positive Outlook
  6.  

    Pluses and minuses, but Portland office definitely a plus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at InComm full-time (more than 3 years)

    Pros

    Well funded (not likely going out of business any time soon), resources for travel and communication with existing and potential customers, good office culture in Portland. The Portland group has strong technical skills, and generally are aligned with where things need to go to improve after years of being a startup / technical debt accrual. Has all of the standard "perks" associated with being a startup (snacks, catered lunch on Thursdays) and a very easy going office environment.

    Cons

    Big mismatch in vision between Corporate (Atlanta) and Portland (Digital). Portland group is digital focused and has a hard time finding its identity sometimes. Difference in cultures reflected in compensation packages and recruiting strategies, which makes hiring difficult. Lack of accountability results in a lot of dead weight.

    Advice to ManagementAdvice

    Work on a strong vision for what the company is, and how the Portland office fits into that vision. Be transparent with communication, and work on creating a culture of accountability to the organization and one another.

    Recommends
    Positive Outlook
  7.  

    Portland's InComm Digital is a fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Engineer in Portland, OR
    Current Employee - Quality Assurance Engineer in Portland, OR

    I have been working at InComm full-time (more than a year)

    Pros

    Fun and Collaborative environment
    Provided coffee, snacks, and one lunch per week
    Big Pink Location with a view, bicycle parking, and showers

    Cons

    Vacation Policy is limited
    No Gym benefit for Portland employees

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Customer Service Representative in Jacksonville, FL
    Former Employee - Inbound Customer Service Representative in Jacksonville, FL

    I worked at InComm full-time (more than a year)

    Pros

    I love the fact that we take in incoming calls, no sales.

    Cons

    12Hr is not enough for an experienced representative. Poor management, micro management, you can't even turn around in your seat. Management talk about everyone's business. Steal customers money. Shady place to work.

    Advice to ManagementAdvice

    Stop stealing folks money, fix your systems, hire more managers to support your reps.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    InComm Digital in Portland has all the best of a tight-knit start up with stability/backing of an established company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software in Portland, OR
    Current Employee - Software in Portland, OR

    I have been working at InComm full-time (less than a year)

    Pros

    Friendly, fun, casual atmosphere. Get things done and have fun doing it.
    Smart/enthusiastic team members.
    Great downtown location in Big Pink.
    Technology group runs as a very flat organization, with a lot of autonomy, encouraged to try new things.
    Co-located, cross-functional agile teams.
    Focused on hiring "A-team" players

    Cons

    Some interactions with the larger parent company can be slow/frustrating.
    Compensation lacks equity component.
    If you're a "heads-down" kind of person, the open atmosphere can get distracting at times (requires headphones).

    Advice to ManagementAdvice

    Continue to hire the best and empower/trust them to get the job done!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great place to grow your technical skills and work with fun people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Portland, OR
    Current Employee - Software Engineer in Portland, OR

    I have been working at InComm full-time (more than a year)

    Pros

    Minimal bureaucracy in a fast growing company.
    Great people and culture.
    Bike parking and showers in the office.

    Cons

    Not enough elevators for bike commuters.

    Advice to ManagementAdvice

    Don't get distracted from the core business.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great working environment, up to date with technology edge, good location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at InComm

    Pros

    Great working environment, up to date with technology edge, good location,very competitive benefit package, good employee perks.
    Good leadership.

    Cons

    Sometimes, I don't like vacation policy use it or loose it. It hard to plan long vacation; however, I understand that company wants everyone takes time off and avoid burn out.

    Advice to ManagementAdvice

    More emphases on person growth. It is a part of requirement on performance review but the messages get lost during the year.

    Recommends
    Positive Outlook

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