InComm Reviews

Updated July 23, 2015
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3.0
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Recommend to a friend
Approve of CEO
InComm President & CEO Brooks Smith
Brooks Smith
55 Ratings

Pros
  • The work-life balance is excellent (in 4 reviews)

  • Great location right downtown, remote ability based on management's discretion (in 5 reviews)

Cons
  • No one willing to reach out and help you understand the company (in 7 reviews)

  • but the upper management needs to pay more attention on their direct reports (in 7 reviews)

More Pros and Cons

116 Employee Reviews

Sort: Popular Rating Date
  1. Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Atlanta, GA
    Current Employee - Director in Atlanta, GA

    I have been working at InComm full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    A ton of opportunity for those who are able to operate in a fast paced, ever-changing environment without a lot of structure. Good pay, benefits, and great location.

    Cons

    Fast growth is doesn't allow for structure or process.

    Advice to Management

    Continue to hire and promote within and share vision with company regularly.


  2. Does Not Recommend for People with Kids

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Representative in Jacksonville, FL
    Former Employee - Inbound Customer Service Representative in Jacksonville, FL

    I worked at InComm

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good pay, Good benefits. They do pay well honestly

    Cons

    It's like prison really. It's 24/7 call center for a pre paid card services. Really?

    Advice to Management

    Feel bad for them sometimes


  3. I worked at InComm

    Pros

    They provide a month of training, the pay is not bad. They work 24/7. You get one hour break and two fifteen minute breaks.

    Cons

    No benefits even though you give up your holidays. Very strict. You get fired of you have your cellphone on you or send you home if you are not on dress code, terrible experience.


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  5. GBU, Good, Bad, and Ugly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at InComm full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good: location, flexible work schedule depending on team and management, gym, free parking/marta.

    Cons

    Bad: Depending on your role, team mates can be unimaginative, un-supportive, gossip fest, favoritism, and it can go on. Team was without a manager for about 60% of my time there, which often times was challenging to talk about career direction and other work related issues without going to lead or HR. You could easily do 10% of work, and the other 90% goof off, chill, take long lunch, and relax without being noticed. Ugly: no respect for fellow coworkers, lack of leadership, direction, or communication from CEO. I worked there for 2 years and not *once* did I receive any communication from the CEO. The CTO does his best to communicate, but often times, it's about the irresponsibility of a few co workers, but that's not enough. There are a lot of mediocrity at Incomm and the one's that take the initiative quickly realize why there is a high turn over as well as look for other positions.

    Advice to Management

    Where's the communication from CEO? Where's the mission and values?


  6. Customer Service

    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA

    I worked at InComm full-time (Less than a year)

    Pros

    Inbound call center training is great.

    Cons

    Open 24 hours a day. You may not get any weekend days off.


  7. Director Project Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InComm full-time (More than 3 years)

    Pros

    Innovative Growth aggressive market leader

    Cons

    high turnover poor leadership lack of executive direction


  8. Lead Storage Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Storage Engineer in Atlanta, GA
    Current Employee - Lead Storage Engineer in Atlanta, GA

    I have been working at InComm

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Very flexible work schedule. In the IT area people show up to work from 7:00 to 10:00 am. Also, very knowledgeable engineers in IT Operations. Fun environment.

    Cons

    Because the gift card industry revolves around retail the busiest times are from Black Friday through the Christmas holiday. This mandates that you work through those holidays.

    Advice to Management

    Share the successes with the employees that are working hard to secure the company's transactions. Keep the salaries and benefits on par.


  9. So So

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InComm full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    This is a company that you can learn a lot if you really show initiative and interact inside and outside of your own team. Current processes force you to be a "go-getter" in order to get things done.

    Cons

    No expressed vision or mission from a corporate standpoint. You may understand where you fit into the food chain in your immediate organization but the overall goal of the company has never been stated. It also feels at times that executives do not understand what employees on the front line are dealing with and do not care.

    Advice to Management

    Take the time to care about the people that work for your company. These people are what keep the company afloat, Executives win because the employees care. What is needed are competitive salaries and benefits, Automated processes, & its necessary to spend money to improve tools.


  10. Great Company with lots of opportunity!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at InComm full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment, team-centric mentality, open to ideas and suggestions, fast paced, great benefits, great pay, lots of opportunities for advancement.

    Cons

    Company is growing so quickly they are running out of space.

    Advice to Management

    Continue implementing best practices and valuing employee feedback.


  11. software engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at InComm

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    life work balance nice people to work with

    Cons

    no bonus bad high level management



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