InComm Reviews

Updated September 2, 2015
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123 Employee Reviews

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  1. Helpful (2)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Representative in Jacksonville, FL
    Former Employee - Inbound Customer Service Representative in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at InComm full-time (More than a year)

    Pros

    I love the fact that we take in incoming calls, no sales.

    Cons

    12Hr is not enough for an experienced representative. Poor management, micro management, you can't even turn around in your seat. Management talk about everyone's business. Steal customers money. Shady place to work.

    Advice to Management

    Stop stealing folks money, fix your systems, hire more managers to support your reps.


  2. Fast growing company

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Flexible working hours Friendly managers Easy going environment

    Cons

    Not too sure of your role when first hired No clear training program

    Advice to Management

    Keep doing what you're doing but place a little more focus on initial training for all new employees to teach them the InComm way.


  3. Pluses and minuses, but Portland office definitely a plus

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook

    I have been working at InComm full-time (More than 3 years)

    Pros

    Well funded (not likely going out of business any time soon), resources for travel and communication with existing and potential customers, good office culture in Portland. The Portland group has strong technical skills, and generally are aligned with where things need to go to improve after years of being a startup / technical debt accrual. Has all of the standard "perks" associated with being a startup (snacks, catered lunch on Thursdays) and a very easy going office environment.

    Cons

    Big mismatch in vision between Corporate (Atlanta) and Portland (Digital). Portland group is digital focused and has a hard time finding its identity sometimes. Difference in cultures reflected in compensation packages and recruiting strategies, which makes hiring difficult. Lack of accountability results in a lot of dead weight.

    Advice to Management

    Work on a strong vision for what the company is, and how the Portland office fits into that vision. Be transparent with communication, and work on creating a culture of accountability to the organization and one another.


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  5. Helpful (2)

    Horrible place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC Help Desk Analyst in Atlanta, GA
    Former Employee - NOC Help Desk Analyst in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Many of the employees are are genuinely good people.

    Cons

    Poor management. No integrity within the organization. You become the "laugh of the industry" once you leave and have them on your resume.


  6. Helpful (1)

    No growth at all . Not good for Software guys.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Atlanta, GA
    Current Employee - Senior Software Engineer in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at InComm full-time (Less than a year)

    Pros

    Work life balance is good . Friendly culture .

    Cons

    Compensation could be better . Costly benefits . There wont be any growth at all.Using old technologies.Need to work on holiday season.


  7. Portland's InComm Digital is a fun place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Engineer in Portland, OR
    Current Employee - Quality Assurance Engineer in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at InComm full-time (More than a year)

    Pros

    Fun and Collaborative environment Provided coffee, snacks, and one lunch per week Big Pink Location with a view, bicycle parking, and showers

    Cons

    Vacation Policy is limited No Gym benefit for Portland employees


  8. Helpful (2)

    Ok for the person with no life

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchant Services Representative in Atlanta, GA
    Former Employee - Merchant Services Representative in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at InComm full-time (More than a year)

    Pros

    Call center environment with diverse coworkers.

    Cons

    This is a 24 hr call center. They change your schedule as they please. Schedules: 8am-5pm, 9am-6pm, 10am-7pm, 11am-8pm and over night shift. You get 10 minute break every 2 hours. You are not allow to socialize with co workers outside of the work place and if they find out you get written up. You are micromanaged and they try to control your life outside of the work place.


  9. InComm Digital in Portland has all the best of a tight-knit start up with stability/backing of an established company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software in Portland, OR
    Current Employee - Software in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InComm full-time (Less than a year)

    Pros

    Friendly, fun, casual atmosphere. Get things done and have fun doing it. Smart/enthusiastic team members. Great downtown location in Big Pink. Technology group runs as a very flat organization, with a lot of autonomy, encouraged to try new things. Co-located, cross-functional agile teams. Focused on hiring "A-team" players

    Cons

    Some interactions with the larger parent company can be slow/frustrating. Compensation lacks equity component. If you're a "heads-down" kind of person, the open atmosphere can get distracting at times (requires headphones).

    Advice to Management

    Continue to hire the best and empower/trust them to get the job done!


  10. Great place to grow your technical skills and work with fun people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Portland, OR
    Current Employee - Software Engineer in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InComm full-time (More than a year)

    Pros

    Minimal bureaucracy in a fast growing company. Great people and culture. Bike parking and showers in the office.

    Cons

    Not enough elevators for bike commuters.

    Advice to Management

    Don't get distracted from the core business.


  11. Great working environment, up to date with technology edge, good location

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook

    Pros

    Great working environment, up to date with technology edge, good location,very competitive benefit package, good employee perks. Good leadership.

    Cons

    Sometimes, I don't like vacation policy use it or loose it. It hard to plan long vacation; however, I understand that company wants everyone takes time off and avoid burn out.

    Advice to Management

    More emphases on person growth. It is a part of requirement on performance review but the messages get lost during the year.



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