InComm

  www.incomm.com
  www.incomm.com

InComm Reviews

Updated December 19, 2014
Updated December 19, 2014
85 Reviews
2.9
85 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
InComm President & CEO Brooks Smith
Brooks Smith
44 Ratings

Review Highlights

Pros
  • The work-life balance is excellent (in 4 reviews)

  • Lots of cool projects, very nice people, great location (in 5 reviews)


Cons
  • No one willing to reach out and help you understand the company (in 7 reviews)

  • Upper Management Team has no real respect nor appreciation for those that work under them (in 7 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    From an intern's perspective.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Intern in Atlanta, GA
    Former Employee - IT Intern in Atlanta, GA

    I worked at InComm as an intern (less than an year)

    Pros

    Access to the CTO who overlooks the internship program.
    Weekly conversations to update the director who manages the program.
    Exposure to management to network and establish good relationships.
    Great flexibility allowing 20-hour weeks.
    A dozen other interns to hang out with (most sit together).
    Multiple departments to express interest in (given you have shown good performance).
    Cafeteria down stairs has a large variety of selections.
    Convenient paid parking across the street with no space issues.

    Cons

    A lack of company wide chatting software.
    Limited space to accommodate interns on days when most are present.
    Internship program is new (management is still adapting to utilize interns).
    Difficult to get a hold of people other than supervisors.

    Advice to ManagementAdvice

    Filter out the high performance interns and make them useful.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Strong market presence and an abundance of career growth opporuntunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at InComm full-time (less than an year)

    Pros

    Carries a large portion of the market share for their industry. Promote from within mentality. Solid benefits. There is still a lot of room for this company to continue to grow. There have been many positive aquisitions in their recent past as well as organic growth.

    Cons

    Organizational communication could be better. Moving from a start-up to a more mature company.

    Advice to ManagementAdvice

    Keep up the current direction and the sky is the limit. Continue to hire those with 'ownership' mentalities.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Growing entrepreneurial company. Innovative and fast-paced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Atlanta, GA
    Current Employee - Senior Manager in Atlanta, GA

    I have been working at InComm full-time (more than an year)

    Pros

    Large customer base, growing market share, entrepreneurial. Lots of new things to work on and reactive to market. Great pay and benefits. New senior leadership is inspiring and supportive.

    Cons

    Rapid growth equals rapid change. Some systems need replacement and systematic processes introduced and adopted.

    Advice to ManagementAdvice

    Stick with the current plan and give employees time to adapt. Plug revenue leaks with solid process.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Very Cool Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InComm

    Pros

    Lots of cool projects, very nice people, great location

    Cons

    Struggles with process, lots of turnover, entrenched management with no people skills

    Advice to ManagementAdvice

    Work harder on developing a more people-focused culture.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Company Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at InComm as an intern (less than an year)

    Pros

    Friendly people and great location

    Cons

    Horrible upper level management. I've had many other internships with several companies and I have never seen such poor documentation and basic level procedures such as here. There is no sense of direction whatsoever. Turnover rate is higher then it should be. This company is just over 20 years old and I don't understand how it's come so far with such poor management. The company is biting off more than they can handle.

    Advice to ManagementAdvice

    Should have established basic processes, documentation, data collection a lot sooner, not after 20 years being in the business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Great Company if it wasn't for upper management's micro management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor, Customer Care in Atlanta, GA
    Current Employee - Supervisor, Customer Care in Atlanta, GA

    I have been working at InComm full-time (more than 3 years)

    Pros

    Good pay, great vacation time, wonderful coworkers, Competitive 401k.

    Cons

    Micromanagement, turnover, obsessive acquisitions, little training, low pay for hourly workers and inconsistent disciplinary action processes

    Advice to ManagementAdvice

    stop micro managing, increase base pay, consult lower management before introducing stupid processes that bug down the company. move away from spreadsheets

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Consistant change and re-org

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Atlanta, GA
    Current Employee - Senior Software Engineer in Atlanta, GA

    I have been working at InComm full-time (more than an year)

    Pros

    Good pay, no much pressure.

    Cons

    Consisten changes and re-org, make future uncertain.

    Advice to ManagementAdvice

    Keep consistent for a while.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Has potential but very low salary/pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator in Atlanta, GA
    Current Employee - Project Coordinator in Atlanta, GA

    I have been working at InComm full-time (more than an year)

    Pros

    Always learning new things and most of the people that I interacted with were friendly.

    They have company functions such as team spirit week and also volunteer month

    Cons

    Management doesn't know what they're doing or just lazy and the pay that the offer is much lower than the market pay range. Not quite organized with it comes to processes.

    Advice to ManagementAdvice

    Start holding people accountable

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Lots of Potential But Needs An Overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Atlanta, GA
    Current Employee - Sales in Atlanta, GA

    I have been working at InComm full-time

    Pros

    - Fast growing industry leader in the prepaid space
    - Still privately owned
    - Great office location with on-site gym for employees
    - Free parking or MARTA pass for employees working from the downtown office
    - Most coworkers generally friendly
    - Aggressively working to develop technologies that are innovative in the prepaid space
    - Good 401K program for full time employees
    - Employee Referral program for select positions
    - Partial Tuition reimbursement program

    Cons

    - Very poor employee moral. Little appreciation for hard work and dedication. Little to no employee recognition.
    - Not enough support staff. Too many VP's and not enough staff to actually do the work.
    - Inability to work proactively. Almost everything is done based on a reaction to a problem.
    - Extreme lack of internal programs to provide accurate reporting and customer relations management software. The whole company is run on spreadsheets. No central program to search for company, retailer, partner data.
    - No real training for new employees
    - No processes
    - CEO extremely reactive and disengaged in overall business
    - CFO acts as a stop gap and has too much control over all business decisions
    - Lack of quality leadership/management (There are a few exceptions). Very little mentoring capability.
    - No branding or direction for proprietary products
    - No real programs for employee development and advancement
    - More focus on the aesthetic look of the company than the efficiency and productivity
    - "Boys Club" mentality demotivates employees

    Advice to ManagementAdvice

    Employee moral needs to improve immediately. Give them something to work. Start an incentive program and reward on a quarterly/annual basis. Call out superb performances and ideas. Not all of the best ideas come from the top. Look to your employees for suggestions on how to improve things. Take their suggestions seriously. It is fantastic that the company has grown so quickly! It's time to start putting money back in to improve the technology and reporting. You can't successfully run a company this size without CRM software. All groups of the company need to be able to go to one central location to search for customer info. Each group managing their own spreadsheet, Smartsheet, Sharepoint site, etc. does not cut it. Office renovations can wait. Focus on increasing productivity and accuracy. We do not need more directors and VPs. We need more support staff. The people doing the actual work are the backbone of any successful company. If you don't have enough and the one's you do have are unhappy, not properly trained, and unqualified then changes need to be made in order to keep growing. There is a lot of potential here and I would like to see some active attempts to start making improvements.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    salary review for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InComm full-time (more than an year)

    Pros

    full time work guaranteed for employee

    Cons

    bad managementflexible schedule in their call center

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