InFocus Reviews

Updated April 10, 2015
12 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.8
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Bob O'Malley
3 Ratings

12 Employee Reviews

Sort: Popular Rating Date
  1. It's a pretty good environment, the pay is good for entry level, and there is strong encouragement to self improve.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Portland, OR
    Current Employee - Customer Service Representative in Portland, OR

    I have been working at InFocus full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    They're increasing in size right now so it's a great time to apply.
    There is a wonderful training environment, where you are encouraged to take on extra duties as they suit you to enable you to move up in the company, since the support center is viewed as the entry into the company. There are many employees in engineering, IT, sales, and management, who started in the support center.
    If you want extra hours, overtime is allowed and since it's paid by the hour that can be a nice pay bonus.
    Calls are recorded and can be marked as good/bad by customers, but your job is not dependent on statistics, and the manager takes into consideration whether a bad review is a teachable moment or something the agent has no control over.
    The management is open to suggestions, and if you repeatedly have good suggestions you might find yourself being promoted.
    There is a great nerdy environment and relaxed attitude between employees when not on calls.
    There is no script or dialogue you are meant to follow, just to find the customer a solution for their needs.
    Your pay is not dependent on commission, because there is none.
    Every agent gets to take a projector to use at home in order to get more experience with the products, and we get to play with the bigger products like the MondoPads at work.
    If you ever get stumped by a customer's issue, you're encouraged to go grab the model from our library and give it a try yourself, learn about the product and its capabilities and find the customer a solution. This is great for me since I'm a hands-on learner.

    Cons

    The HQ, where the support center is, is in Tigard.
    The repair center is outsourced and customers hold us in the support center accountable when their repair takes too long.
    As with any call center there will occasionally be someone who calls in who had a bad day and decides to take it out on the agent. The management is understanding and supportive when this happens, and encourages you to walk it off or take some time before getting back on the phones.
    The computers and office equipment like chairs that we are provided are not the most modern, but we do get two monitors.

    Advice to Management

    Create pay increases between level 1, level 2 and level 3 customer support representatives. A new title and advanced duties don't mean much when they're not accompanied by a raise.
    A nice area to relax after stressful calls or when on break would be nice. A coffee/lunch area is fine, but it's not very inviting without a comfy couch or armchair.


  2. Casual with no direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InFocus

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are great, your day to day work life is pretty casual among your peers.

    Cons

    No structure, low moral, and little technical advancement in all departments

    Advice to Management

    invest more in quality of employee experience


  3. Professional yet casual.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at InFocus full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Compensation was excellent starting out.

    Cons

    Prospects of a raise were dismal.

    Advice to Management

    Keep up the good work, maybe focus more on career pathign.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Not

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InFocus

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some nice people who have worked at InFocus for a long time. Great location in Portland.

    Cons

    Lost their way in product development, trying to find their way back.


  6. Great environment, excellent place for first time work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InFocus

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    When I was working for inFocus, the main thing that caught my attention was the flexibility of work hours. Personally, it worked well with my college schedule. On top of fair pay and a positive work environment, it felt like a no-brainer working with them.

    Cons

    The only thing I can think of is; if you are looking for a full time job with a ton of hours or overtime then I think you'd be disappointed.


  7. Circling the Drain

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InFocus

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Most of the people you work with are great and talented.

    Cons

    The great and talented either move onto other jobs quickly or are suffering from Stockholm.


  8. Helpful (1)

    bad culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InFocus full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    small company, good opportunity for growth

    Cons

    run by one decision maker


  9. Stressful in CSS Dept.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSS in Portland, OR
    Former Employee - CSS in Portland, OR

    I worked at InFocus

    No opinion of CEO
    No opinion of CEO

    Pros

    Depends on which dept. you work for, if you're in CSS, be to pull your hair out sometime, but the benifit package is excellent.

    Cons

    you will never know who's going to get the pink/yellow card next because it's shrinking faster than you can look for the next job.

    Advice to Management

    If you cut corner and try to save money by using cheaply made parts from China you will not win customer's loyalty in the long run.


  10. Great People, Poor Direction from Above

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at InFocus

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    there are a lot of Good People to work with and learn from.

    Cons

    Salary includes variable component, for everyone.
    Top Managment does not have clear direction and changes focus often. Almost running company with knee jerk reactions..

    Advice to Management

    Focus on our core offering. Wait for a plan to yield a return and stop making changes.


  11. Helpful (1)

    A Sinking Ship...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at InFocus

    No opinion of CEO
    No opinion of CEO

    Pros

    Good benefits, and lots of vacation days.

    Cons

    The company is top heavy with senior management based on the size of the company. Many employees had been there for quite some time and had a sense of entitlement. They had a hard time adjusting to layoffs, budget cuts, friends leaving the company, etc. Each and every time they would say, "That's not the way we do it at InFocus". Never realizing that the company had been losing money for years ~ the old ways of thinking were not working anymore...No one was ever interested in hearing any new ideas.

    Advice to Management

    Determine actionable business plans each season and stick to them. Make the sales team accountable for profitability within their accounts.



Showing 12 of 13 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.