InReach Continuing Education Solutions

  inreachce.com
  inreachce.com

InReach Continuing Education Solutions Reviews

Updated December 17, 2014
Updated December 17, 2014
7 Reviews
1.7
7 Reviews
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Sara Spivey
4 Ratings

Employee Reviews

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  1. 2 people found this helpful  

    Good and Bad Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support in Austin, TX
    Current Employee - Support in Austin, TX

    I have been working at InReach Continuing Education Solutions full-time (more than 3 years)

    Pros

    small, relaxed dress code, ability to move up

    Cons

    poor organizational skills, lack of cohesiveness, high turnover rate.g

    Advice to ManagementAdvice

    get organized. train employees. treat employees well. have fun!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    No Process, Hopeless Product, Hapless People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InReach Continuing Education Solutions full-time (more than 3 years)

    Pros

    Gym membership reimbursement to $75/mo. Free snacks, soda, beer. Right off the highway. Near Torchy's Tacos. Casual dress. The HVAC usually works.

    Cons

    Their business model seems to be: Convince a prospect client that they are signing up with a best-in-class solution. Disappoint the client for a year. Beg the client to stay on for another year. Disappoint the client for another year. Lose the client. Repeat.

    The other reviewers were dead on about the software being at least 10 (if not 15) years behind their competition. It is enormously frustrating and perplexing to end users, and there is very little in the way of online help content. The developers are completely oblivious to UI concerns and openly disdain suggestions for independent usability testing (there are a few on the development team who "get it", but they aren't product managers or decision-makers). The operations team (customer support and production) is hit or miss, with some excellent staff and others who seem to have been chosen with no regard to their qualifications.

    There has been a lot of recent turnover in the executive team, many of whom are out of their depths and have no experience at all in their areas of oversight. Their entire sales team was let go in the last year and their sustaining account managers ("client services" or "client success" or whatever they are calling it this week) are populated by people the majority of whose recent prior experience is working retail sales at a big box electronics retailer, and who have very poor business acumen.

    Not everyone is inept. There are several very competent people that come through the door, but those types quickly size up the situation and aim to get out as soon as they can, all of which leads to a brain drain situation, with the probability that the longer someone has been employed there, the more clueless they are.

    The company's overriding concern appears to be just stay afloat, trying not to lose the clients they do have, leading to making pointless and haphazard updates to the software to placate them, and wasting resources on hanging on to unprofitable or very low-revenue clients with no financial justification.

    There is a general lack of leadership, a complete breakdown in process, and many people of questionable qualification for their roles.

    If you are at all interested in achieving anything of substance in your career, I can't recommend strongly enough avoiding this company, except as a way to fill time and collect a paycheck until you can find something better.

    Advice to ManagementAdvice

    In the words of Gordon Ramsay, "Shut it down!"

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Ignorance is bliss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InReach Continuing Education Solutions

    Pros

    High turn over means you can move up quickly
    Fired yet another CEO

    Cons

    Fired yet another CEO
    Promoted a yahoo as the new CEO
    6 months and the doors will be shut

    Advice to ManagementAdvice

    Leave

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    More like ‘Discontinuing Education’

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at InReach Continuing Education Solutions full-time

    Pros

    Management now pays non-exempt employees overtime (as required by law), Reimbursed gym membership up to $75, 5% matching 401K (although this used to be 10%), occasional free lunches/breakfasts. They generally keep a stocked soda fridge and usually have snacks around, which they boast about on job posts (as though that sets them apart from other offices).

    Cons

    Very technologically-challenged for a tech company. The product's "features" are about a decade behind competitors in the industry, and clients frequently complain about it (justifiably - especially after sales ropes them into thinking they’re signing on with a “best in class” service provider). Client services essentially get paid to apologize, and middle management expertly avoids any real escalations that come up. Upper management's initiatives prove how gravely detached they are from the true problems the company is currently facing. For example, signing new clients takes priority over responding to or improving services for long-time clients.

    Communication across departments is severely and embarrassingly lacking. As pointed out by previous reviewers, there is an extremely high turnover rate and low company morale - job dissatisfaction and frustration is widespread. Certain positions are overwhelmed with work due to the frequent internal tech problems (“frequent” is putting it lightly – problems are so rampant employees are shocked when tools actually work the way they are supposed to). Because of this, most employees feel ill-equipped to do their job well, even though they want to. Much of the work is repetitive, monotonous, and soul-draining, and sadly nothing learned on the job is transferrable to any other context because the majority of time is spent creating new workarounds in order to make internal processes less migraine-inducing.

    Hiring is indiscriminate to a concerning degree. No one is subject to a background check, not even those handling sensitive information like customer credit card numbers or webcasters flying across the country with thousands of dollars worth of company equipment. Referral bonuses are thrown around without question which results in nepotism and many instances of very low skill workers who play video games on the clock while management looks the other way. Incompetence is rewarded while smart/hard work goes unrecognized and unappreciated. Bonuses are (randomly) awarded to management's favorites, while long-time, loyal (read: trapped) employees go years without a bonus or raise. While the high turnover does mean some positions are constantly opening up, there is no path for real career advancement or growth and management demonstrates zero interest in developing employees' skills or matching people to the appropriate area where their talents can be fully utilized.

    Advice to ManagementAdvice

    Show interest in your employees and recognize their achievements and hard work. More importantly, listen to them and take action rather than continually saying you’ll “circle back”.
    Your staff is your most valuable internal asset and if you treated them accordingly you probably wouldn’t be experiencing such high turnover. There is a lot of talent and intelligence at your disposal and if you could get your priorities straight, you might actually be able to fulfill the "best in class" quality you so liberally claim to have.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    Looking for a job? Keep looking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at InReach Continuing Education Solutions full-time (more than an year)

    Pros

    Pay is ok and advancement is quick due to high turnover.

    Cons

    Communication between departments is poor at best. Constant problems with their software made dealing with angry customers a nightmare.

    Doesn't Recommend
    Negative Outlook
  7. 4 people found this helpful  

    Not Keeping up with the Jones'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at InReach Continuing Education Solutions full-time (more than 3 years)

    Pros

    Good chance of moving upward in the company as the ecosystem has become needlessly complex almost necessitating hiring from within.

    401k is 10% matching (for now). Gym Membership reimbursed (again for now)

    Cons

    Subpar backend catalog system that is clunky, riddled with bugs and errors that slows down work internally and confuses affiliates.

    Management in some areas is highly ineffective without even minimal understanding of duties/tasks of subordinates thus management by proxy.

    Turnover rate is EXTREMELY high for a small company.

    Bonus reward system is random, unpredictable and not understood by employees which defeats the purpose of having one.

    Company culture is feeble at best. Break room Happy Hours are completely random and sometimes go many months in a row without a single one. Company outings are infrequent and feel stiff.

    Advice to ManagementAdvice

    Communicate. Communicate. Communicate. Communication is extremely poor with many not understanding who's doing what, working on what, when it's due, why it's this way, why this person wasn't involved in the discussions on it and so forth. Quarterly company update meetings aren't the end all.

    Actually show appreciation for staff with a "thanks" or "good work" once. Would be great if daily or weekly but most would settle for *once*. Really.

    Doesn't Recommend
    Negative Outlook
  8. 2 people found this helpful  

    Ups and downs but better than it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at InReach Continuing Education Solutions full-time (more than 5 years)

    Pros

    Strong market that the company dominates - once signed up customers remain sticky like nothing else. You could sleepwalk and make money in this market.

    Cons

    Management and direction all over the place. No real strategy for expanding beyond a (solid, but small) base of customers.

    Advice to ManagementAdvice

    Pick something to be good at and stick to it.

    Recommends
    Positive Outlook

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