Independence Blue Cross

  www.ibx.com
  www.ibx.com

Independence Blue Cross Reviews

Updated November 21, 2014
Updated November 21, 2014
116 Reviews
2.9
116 Reviews
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Independence Blue Cross President & CEO Daniel Hilferty
Daniel Hilferty
56 Ratings

Review Highlights

Pros
  • Work / life balance is respected (in 8 reviews)

  • Great brand, good benefits, positive atmosphere (in 8 reviews)


Cons
  • Upper management seems very disconnected (in 5 reviews)

  • There is room for growth but it's by who you know (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I key in journal entries whether they would be an EFT ACH or a check and I research and answer customer inquires as well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cash Applications Analyst in Philadelphia, PA
    Current Employee - Cash Applications Analyst in Philadelphia, PA

    I have been working at Independence Blue Cross full-time (less than an year)

    Pros

    You work as a team and learn what it is like in a fast paced environment.

    Cons

    There are not many challenges but you just have to be a quick learner and work fast

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Overall, a good experience working there and is is a great environment to learn with the many resources provided.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Philadelphia, PA
    Current Employee - Supervisor in Philadelphia, PA

    I have been working at Independence Blue Cross full-time (more than 10 years)

    Pros

    The benefit package is awesome, especially the ability to purchase up to five additonal days of vacation, and if not used by the end of the year--they can be cashed back in. It's nice to get an extra week of pay in December if you sell back your days, just as it is nice to have an extra five days if something comes up. Flexible workign hours and the ability to work from home.

    Cons

    Leadership changes direction too frequently; expectations are that you are available 24/7; not everyone is held accountable for their actions. Have to purchase your own office supplies.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    I was a summer intern.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Philadelphia, PA
    Former Employee - Intern in Philadelphia, PA

    I worked at Independence Blue Cross as an intern (less than an year)

    Pros

    Great networking opportunities. Good pay.

    Cons

    The intern project was boring, convoluted, and time-consuming. I would have rather been working

    Advice to ManagementAdvice

    Graduate students should not have to participate in the internship project

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Fade to Blue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Philadelphia, PA
    Current Employee - Team Leader in Philadelphia, PA

    I have been working at Independence Blue Cross full-time (more than 8 years)

    Pros

    While working at IBC under G.Fred DiBona it was a very rewarding experience and the company experienced a lot of growth. There was a lot of room for growth, the organization had a great tuition reimbursement plan, yearly bonus, Christmas parties, and incentives for going above and beyond.

    Cons

    After the passing of G. Fred it seemed to all go downhill. There were multiple changes in leadership, as everyone wanted to be the leader that fulfilled the merger with Highmark. This carrot in front of the horse method seemed to only effect those at the top, but it gradually trickled down to those below. There is little to no room for advancement and one will find themselves pigeon-holed in one position if not knowing or sucking up to the right people. Hard workers are not developed for advancement. However, management is fond of bringing their friends in from the outside, or transferring from other areas because the person is in jeopardy of loosing their job. Additionally, IBC is famous for laying off whole departments, or having you train your replacement prior to your own layoff.

    Advice to ManagementAdvice

    Management could benefit from learning their staff's names. Employees feel like they don't exist at times. Additionally, before making a decision think about whether or not you can do what you are asking of your staff. Too often their are unrealistic expectations on the workers when management themselves would not be able to do what they are asking.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Overall Good Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    I worked at Independence Blue Cross full-time (more than 3 years)

    Pros

    Bonuses are usually paid, raises are usually about 3% each year. Company does nice things for employees.

    Cons

    Some of the changes causes uncertainty.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Philadelphia, PA
    Current Employee - Intern in Philadelphia, PA

    I have been working at Independence Blue Cross as an intern (less than an year)

    Pros

    Friendly Staff, Great Manager, Beautiful Building

    Cons

    Some full time employees seem dissatisfied

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Independence Blue Cross

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Independence Blue Cross full-time (more than 10 years)

    Pros

    People are good to work with. Benefits are good. Free gym on-site is a wonderful benefit. Much of the building has been renovated which has made it feel better to work there. Work / life balance is respected.

    Cons

    IT community is not well respected at Independence Blue Cross. Certain areas of the business do rely and welcome IT and architecture, but as a whole, IT and architecture seem to be treated like a "necessary evil".

    Lines of communication across business sectors and up and down the employee hierarchy is lacking.

    Too many projects and activities to juggle make performing good work relatively difficult to do. Something or another will have to suffer while trying to balance the work load.

    Advice to ManagementAdvice

    Get a better idea of the business processes of the company as a whole and how to improve them. Bring the CIO more fully into the struggle and needs of the business so he/she can use IT to help improve those issues. Seems that their is not enough visibility across the enterprise to the CIO, and therefore he cannot do his most effective job.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Very open environment with friendly people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Independence Blue Cross

    Pros

    Friendly people willing to help.

    Cons

    A lot of outsourcing involved.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Interesting experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Independence Blue Cross full-time (more than an year)

    Pros

    Very sociable environment.
    If you're liked by your management you'd be promoted rapidly.
    Working at the main office at 1901 market is great.

    Cons

    Salaries aren't competitive with the other Health Insurers.
    Disorganized implementation of company policies.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    No right people on the right place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Independence Blue Cross full-time (more than an year)

    Pros

    The Only pros is location!!

    Cons

    IBC has laid off many, many, and many VALUABLE full time employees and contractors. because they want to save their overall operating cost, instead, they outsource huge amount of people from India (cheaper labor).
    Most of people never received effective training or have lack of knowledge for their business.
    Management never listen. no room for growth!
    No rewards for hard working.

    Advice to ManagementAdvice

    N/A

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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