Independence Blue Cross

  www.ibx.com
  www.ibx.com
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Independence Blue Cross Reviews

Updated September 15, 2014
Updated September 15, 2014
103 Reviews
3.0
103 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Independence Blue Cross President & CEO Daniel Hilferty
Daniel Hilferty
46 Ratings

Review Highlights

Pros
  • Great work life balance and amenities, relaxed culture, working in downtown Philly (in 6 reviews)

  • Good pay, center city location, reasonable working hours (in 8 reviews)


Cons
  • Upper management seems very disconnected (in 5 reviews)

  • Emplyee health insurance pricing is OUTRAGEOUS if you want the "good" plans (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    OK, little room for advancement in certain departments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Phila, PA
    Current Employee - Customer Service Representative in Phila, PA

    I have been working at Independence Blue Cross full-time for more than 3 years

    Pros

    Reputable organization, with decent incentives.

    Cons

    Little room for growth in certain areas.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Just OK experience

    Former Employee - Business Systems Analyst  in  Philadelphia, PA
    Former Employee - Business Systems Analyst in Philadelphia, PA

    I worked at Independence Blue Cross as a contractor for less than a year

    Pros

    Helpful employees who are willing to assist.

    Cons

    Difficulty in obtaining client letter for job verification. Their policy is to not issue to contractors.

    Negative Outlook
  3. 1 person found this helpful  

    Educational but stifling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Independence Blue Cross

    Pros

    Work environment was wonderful, loved my coworkers as family.

    Cons

    Pay low and a lot of nepotism going on within. Unfair tactics used to control employees moral. Not a place to grow career wise. Low pay!

    Advice to ManagementAdvice

    Give people a chance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Over run with consultants

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Philadelphia, PA
    Former Employee - Manager in Philadelphia, PA

    I worked at Independence Blue Cross full-time for more than 10 years

    Pros

    The company is a great location and the associates are great people who are passionate about the work and the customers.

    Cons

    The company has focused more on profits and growth over serving the community which is a big cultural change from the original mission. As result layoffs during 2008 and 2009 demanded more work for less people and as economy has improved the staff levels have remained the same while the number of consultants and contractors has increased. IBC employees now serve the consultants instead of consultants serving the employees. Senior management is very close with the consultants which raises a whole host of ethical issues.

    Burnout is high among the associates. It is not uncommon to be on call seven days a week and if provided with a company phone, emails and texts are expected to be answered at night, weekends and when on vacation. There is no mental downtime.

    Once in the door pay raises are minimal. The maximum is about 2% if one gets that at all. Bonuses are decent for managers and above but not for the non-management associates. The executives make out like bandits which is evident in the executive parking area.

    Advice to ManagementAdvice

    Stop outsourcing to India, hire locals again as full time employees and spread out the work, get out of bed with the consultants, flatten the hierarchy, reduce the number of vice presidents which is at an all-time high and focus on the core business which seems to have been ignored. Senior management also needs to get off the 45th floor and work with the people again. Saying they have an "open-door policy" and not ever being there does not motivate employees nor does it build trust.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    The honeymoon has been over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Philadelphia, PA
    Current Employee - Project Manager in Philadelphia, PA

    I have been working at Independence Blue Cross full-time for more than 10 years

    Pros

    A gym in the building is nice. The people that I have worked with over the years make it nice. The location to shops, eateries and coffee shops makes it nice. The concept of the company and culture is good.

    Cons

    The outsourcing and the mindset of some of the management makes getting things done too difficult at times. People are most likely stressed or bitter due to layoffs and having more work dumped on them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Good people but slow to move leadership. Need to refocus vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Philadelphia, PA
    Former Employee - Manager in Philadelphia, PA

    I worked at Independence Blue Cross full-time for more than a year

    Pros

    People are very nice and thoughtful. The atmosphere is great - updated and downtown. There is a strong push to be innovative and IBC has invested a lot in their employees in that way.

    Cons

    A great deal of politics at the senior leadership level. WIth some of the internal projects going on, there is a lot of burnout.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    IBC Software Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Warehouse Developer  in  Philadelphia, PA
    Current Employee - Data Warehouse Developer in Philadelphia, PA

    I have been working at Independence Blue Cross as an intern for less than a year

    Pros

    Very calm environment, great people

    Cons

    Can get boring at times, a little too calm for my taste

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Independence Blue Cross full-time

    Pros

    I've worked in three different departments here and while each one was vastly different in how they operated i always felt that even though i was a part of a huge company, my opinion mattered. The CEO rides the elevator with employees and stops to chat with you, they offer on site gym access and nutrition counseling, and various learning experiences. There is great company culture and everyone works as a team across various departments, there's no competition against each other because everyone wants the company to succeed.

    Cons

    there are some employees and managers who do not follow the company culture and can be rude. They are also very strict during the probation period when you're first hired about missing days- they need to be more understanding on this level.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    WAS a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    I worked at Independence Blue Cross full-time

    Pros

    Best reasons to work there are (some of) the people. There are good and bad employees everywhere, but the good ones really make it a nice place to work.

    Cons

    Outsourcing. A lot of the previously mentioned good people were outsourced and replaced with people who didn't know nearly as much. The more they outsourced, the worse it became. Also, unless you know someone, forget about being promoted from within.

    Advice to ManagementAdvice

    Who'd listen?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    So far it is pretty good however they have a few management issues i feel should be addressed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Independence Blue Cross full-time for less than a year

    Pros

    The pay is good. The surrounding area offers pretty good places to eat from. Also the people appear to be friendly and helpful.

    Cons

    They dont care about their employees. They tell you one thing to get you in the door then do the exact opposite. Also apparently there is NO employee handbook so they basically make things up as they go.

    Advice to ManagementAdvice

    The employee handbook needs to be made available on the Iway. Also being as though the systems are slow there should be some type of grace period when coming in. I should not have to get to work early so i can be logged in already at my start time. We are not compensated for that.

    Recommends
    Positive Outlook
    Approves of CEO

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