Independence Blue Cross Reviews

Updated March 23, 2015
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3.0
133 Reviews
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Independence Blue Cross President & CEO Daniel Hilferty
Daniel Hilferty
60 Ratings

Pros
  • Work / life balance is respected (in 8 reviews)

  • Great brand, good benefits, positive atmosphere (in 8 reviews)

Cons
  • There is room for growth but it's by who you know (in 4 reviews)

  • Upper management seems very disconnected (in 5 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Not Difficult

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Analyst in Phila, PA
    Current Employee - Senior Systems Analyst in Phila, PA

    I have been working at Independence Blue Cross

    Pros

    Interview process was nice, more conversational than anything

    Cons

    Nothing that i can think of.

    Advice to ManagementAdvice

    Great management.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. It was a great experience working for this company. I have learned a lot from working there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Provider Data Coordinator in Philadelphia, PA
    Former Employee - Provider Data Coordinator in Philadelphia, PA

    I worked at Independence Blue Cross

    Pros

    Security and the opportunity to go back to school.

    Cons

    No measure of faith in training to workers on new system.

    Advice to ManagementAdvice

    To listen to the workers....the ones that are actually doing the work.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. Salaries and Benefits

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Independence Blue Cross

    Pros

    Fairly decent medical benefits, paid vacation time. Perks with getting time off, if you are a high performing representative.

    Cons

    Annual merit raises, not really based on performance and it's very hard to move up and out of the customer service department- your promotion may not be based on what you know or your performance, but more on who you know.

    Advice to ManagementAdvice

    Promote qualified individuals, not individuals who are in the "right click".

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  5. Blue Cross

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Independence Blue Cross

    Pros

    Pay, benefits, office culture, not many other pros

    Cons

    training, management, promotions, time-off policies, work-life balances,

  6. 1 person found this helpful

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in Philadelphia, PA
    Former Employee - Member Service Representative in Philadelphia, PA

    I worked at Independence Blue Cross full-time (more than 8 years)

    Pros

    None, nada, zilch, nine, nothing...cannot be worse. I'm overjoyed that I no longer have to be there.

    Cons

    Ghetto supervisors who curse while they talk to you. They favor the other ghetto street people they were trusted to hire and let them steal hours and do whatever.

    Advice to ManagementAdvice

    Stop acting like you don't see/know this stuff happens. It's only going to come back to you...it's your watch!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. Actuary

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Independence Blue Cross

    Pros

    Work life balance, I love philly

    Cons

    No to Very limited advancement opportunities

  8. Customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Philadelphia, PA
    Current Employee - Customer Service Representative in Philadelphia, PA

    I have been working at Independence Blue Cross

    Pros

    Benefits, college paid tuition, great people

    Cons

    Quick breaks, lots of people, can be easily replaced

    Advice to ManagementAdvice

    Continue doing what your doing

    Recommends
    Positive Outlook
    No opinion of CEO
  9. Very satisfied with my experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Independence Blue Cross

    Pros

    Employees are friendly and polite

    Cons

    Did not receive enough work during initial couple of weeks

  10. 2 people found this helpful

    Culture, treatment of human captial taken major downturn - Disfunction Reigns

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Delivery Manager
    Current Employee - Technical Delivery Manager

    I have been working at Independence Blue Cross full-time (more than 8 years)

    Pros

    Nice building and in general very nice people to work with. Benefits are average. Good central location for daily commute.

    Cons

    The company has taken its eye off of the most valuable asset a company can have - it's associates. Over the last several years IBC increasingly depends upon very expensive consultants, while letting go knowledgeable staff which causes a brain drain that impedes/creates chaos with the day-to-day business. The company has a senior leadership that is very detached from the real "pulse" of the associates and listens to consultants more than their FTEs.

    Advice to ManagementAdvice

    Get out of the executive suite and walk the floors - show you really are interested and care! Stop paying millions to consultants who create churn, discord and undermine staff who may know better (and for much less money). Stop acting like a "clique" and be fair, and work towards creating a good, stable, and functional company as it once was proud to be.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful

    No organization at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PROVIDER Services in Philadelphia, PA
    Former Employee - PROVIDER Services in Philadelphia, PA

    I worked at Independence Blue Cross

    Pros

    Benefits was good, I worked at IBC for 5 years, it was a great company at first until it merged. Good experience.

    Cons

    Company is constantly laying off employees, there is not stability or opportunity for advancement. Management is horrible and need to go.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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