Independence Blue Cross

  www.ibx.com
  www.ibx.com

Independence Blue Cross Reviews

Updated December 18, 2014
Updated December 18, 2014
120 Reviews
2.9
120 Reviews
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Independence Blue Cross President & CEO Daniel Hilferty
Daniel Hilferty
58 Ratings

Review Highlights

Pros
  • Work / life balance is respected (in 8 reviews)

  • Great brand, good benefits, positive atmosphere (in 8 reviews)


Cons
  • There is room for growth but it's by who you know (in 4 reviews)

  • Upper management seems very disconnected (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Really Great for Community, Not Awesome for Some Positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in Philadelphia, PA
    Current Employee - Administrative Assistant in Philadelphia, PA

    I have been working at Independence Blue Cross full-time (more than 3 years)

    Pros

    Great benefits. Great understanding of work/life balance. Health and wellness-focused. Education is important - both to further associates' college degrees, and within the job itself. Really great potential, but I don't think it is directed appropriately. Perfect location. Great community contributor.

    Cons

    I don't feel like management does much to prevent the employees from becoming complacent in their jobs. Some positions do not offer much room for growth, but that doesn't change the need for a job itself.

    With all of the changes happening within the organization, it's important to keep in mind those who have helped the changes come to fruition, and not let their needs and job goals fall off the map in favor of the almighty dollar.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Excellent learning resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    I worked at Independence Blue Cross full-time (more than 8 years)

    Pros

    The internal training and development department is wonderful. They offer a full curriculum of professional development courses and the management was wonderful about encouraging staff to attend based on their interests and personal professional goals.

    Cons

    There was a lot of upheaval and reorganization going on when I left.

    Advice to ManagementAdvice

    One good, knowledgeable staff member is worth 3 poorly trained ones.

    Recommends
    Neutral Outlook
  3. 1 person found this helpful  

    If you are interested in the health insurance industry.... this job is for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Support Representative in Philadelphia, PA
    Current Employee - Account Support Representative in Philadelphia, PA

    I have been working at Independence Blue Cross full-time (more than an year)

    Pros

    Opportunity to work for a well known company if you are interested in health insurance. Blue Cross has major brand recognition. The Account & Senior Account Executives seem well off.

    Cons

    Salary is low in comparison to other companies and the yearly raises are not significant. Opportunity for advancement is not for everyone, based on availability as opposed to transitioning employees to advance.

    Advice to ManagementAdvice

    Management needs to invest in ALL employees not just favorites. Do not marginalize the other employees.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    I key in journal entries whether they would be an EFT ACH or a check and I research and answer customer inquires as well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cash Applications Analyst in Philadelphia, PA
    Current Employee - Cash Applications Analyst in Philadelphia, PA

    I have been working at Independence Blue Cross full-time (less than an year)

    Pros

    You work as a team and learn what it is like in a fast paced environment.

    Cons

    There are not many challenges but you just have to be a quick learner and work fast

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Overall, a good experience working there and is is a great environment to learn with the many resources provided.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Philadelphia, PA
    Current Employee - Supervisor in Philadelphia, PA

    I have been working at Independence Blue Cross full-time (more than 10 years)

    Pros

    The benefit package is awesome, especially the ability to purchase up to five additonal days of vacation, and if not used by the end of the year--they can be cashed back in. It's nice to get an extra week of pay in December if you sell back your days, just as it is nice to have an extra five days if something comes up. Flexible workign hours and the ability to work from home.

    Cons

    Leadership changes direction too frequently; expectations are that you are available 24/7; not everyone is held accountable for their actions. Have to purchase your own office supplies.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    I was a summer intern.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Philadelphia, PA
    Former Employee - Intern in Philadelphia, PA

    I worked at Independence Blue Cross as an intern (less than an year)

    Pros

    Great networking opportunities. Good pay.

    Cons

    The intern project was boring, convoluted, and time-consuming. I would have rather been working

    Advice to ManagementAdvice

    Graduate students should not have to participate in the internship project

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Worst Job I Ever Had

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Phila, PA
    Former Employee - Manager in Phila, PA

    I worked at Independence Blue Cross full-time (more than 3 years)

    Pros

    Co-workers were nice, friendly and helpful. They really believe in the mission.

    Cons

    Sooooo political. Very tough culture to navigate.
    No work / life balance. Worked every Saturday for over a year and it really wasn't necessary.
    Manager was a bully. She would ease up to my employees to get information to use against me.
    Disrespectful culture.
    Tough to advance.
    Pay is not competitive - a clear indication of employee value.

    Advice to ManagementAdvice

    Develop your employees.
    Walk the talk where work/life balance is concerned.
    Promote from within based on merit.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Fade to Blue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Philadelphia, PA
    Current Employee - Team Leader in Philadelphia, PA

    I have been working at Independence Blue Cross full-time (more than 8 years)

    Pros

    While working at IBC under G.Fred DiBona it was a very rewarding experience and the company experienced a lot of growth. There was a lot of room for growth, the organization had a great tuition reimbursement plan, yearly bonus, Christmas parties, and incentives for going above and beyond.

    Cons

    After the passing of G. Fred it seemed to all go downhill. There were multiple changes in leadership, as everyone wanted to be the leader that fulfilled the merger with Highmark. This carrot in front of the horse method seemed to only effect those at the top, but it gradually trickled down to those below. There is little to no room for advancement and one will find themselves pigeon-holed in one position if not knowing or sucking up to the right people. Hard workers are not developed for advancement. However, management is fond of bringing their friends in from the outside, or transferring from other areas because the person is in jeopardy of loosing their job. Additionally, IBC is famous for laying off whole departments, or having you train your replacement prior to your own layoff.

    Advice to ManagementAdvice

    Management could benefit from learning their staff's names. Employees feel like they don't exist at times. Additionally, before making a decision think about whether or not you can do what you are asking of your staff. Too often their are unrealistic expectations on the workers when management themselves would not be able to do what they are asking.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Overall Good Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    I worked at Independence Blue Cross full-time (more than 3 years)

    Pros

    Bonuses are usually paid, raises are usually about 3% each year. Company does nice things for employees.

    Cons

    Some of the changes causes uncertainty.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Philadelphia, PA
    Current Employee - Intern in Philadelphia, PA

    I have been working at Independence Blue Cross as an intern (less than an year)

    Pros

    Friendly Staff, Great Manager, Beautiful Building

    Cons

    Some full time employees seem dissatisfied

    Recommends
    Neutral Outlook
    Approves of CEO

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