Independence Blue Cross

www.ibx.com

Independence Blue Cross Reviews

Updated January 23, 2015
Updated January 23, 2015
126 Reviews
2.9
126 Reviews
Rating Trends

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Independence Blue Cross President & CEO Daniel Hilferty
Daniel Hilferty
58 Ratings

Review Highlights

Pros
  • Work / life balance is respected (in 8 reviews)

  • Great brand, good benefits, positive atmosphere (in 8 reviews)


Cons
  • There is room for growth but it's by who you know (in 4 reviews)

  • Upper management seems very disconnected (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Philadelphia, PA
    Current Employee - Customer Service Representative in Philadelphia, PA

    I have been working at Independence Blue Cross

    Pros

    Benefits, college paid tuition, great people

    Cons

    Quick breaks, lots of people, can be easily replaced

    Advice to ManagementAdvice

    Continue doing what your doing

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Very satisfied with my experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Independence Blue Cross

    Pros

    Employees are friendly and polite

    Cons

    Did not receive enough work during initial couple of weeks

  3.  

    Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Independence Blue Cross

    Pros

    Coworkers are very friendly and helpful.

    Cons

    No career path.
    Management needs improvement.

    Advice to ManagementAdvice

    Keep the employees that work hard.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    10 years as an RN working in Healthcare Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Independence Blue Cross full-time (more than 10 years)

    Pros

    Stable work environment, new hire training provided, conveniently located for public transportation, professional attire, strong community commitment, relatively easy work tasks compared to clinical nursing,

    Cons

    Acceptable chances for career growth provided you drink the "corporate kool-aid". Little room for individuality, benefits sub-par and getting worse, Peter Principle alive and well, top heavy with administration and management staff

    Advice to ManagementAdvice

    There could be far less of you, doing the same jobs, costing much less money to our subscribers and you could at least appear to be interested in your infra-structure of nurses, customer service reps and associates.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Was a great company to work for but went down hill with multiple CEO changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Independence Blue Cross (more than 8 years)

    Pros

    Well known for community presence and Brand name. The company employes associates who are great to work with. Associates are professional, friendly, willing to help others, and focus is on serving the customer.

    Cons

    Extended hours on evenings, weekends, and holidays is the normal expectation of management. Don't expect any accommodations or gratitude in exchange for your sacrifice.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    No organization at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PROVIDER Services in Philadelphia, PA
    Former Employee - PROVIDER Services in Philadelphia, PA

    I worked at Independence Blue Cross

    Pros

    Benefits was good, I worked at IBC for 5 years, it was a great company at first until it merged. Good experience.

    Cons

    Company is constantly laying off employees, there is not stability or opportunity for advancement. Management is horrible and need to go.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Really Great for Community, Not Awesome for Some Positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in Philadelphia, PA
    Current Employee - Administrative Assistant in Philadelphia, PA

    I have been working at Independence Blue Cross full-time (more than 3 years)

    Pros

    Great benefits. Great understanding of work/life balance. Health and wellness-focused. Education is important - both to further associates' college degrees, and within the job itself. Really great potential, but I don't think it is directed appropriately. Perfect location. Great community contributor.

    Cons

    I don't feel like management does much to prevent the employees from becoming complacent in their jobs. Some positions do not offer much room for growth, but that doesn't change the need for a job itself.

    With all of the changes happening within the organization, it's important to keep in mind those who have helped the changes come to fruition, and not let their needs and job goals fall off the map in favor of the almighty dollar.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Excellent learning resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    I worked at Independence Blue Cross full-time (more than 8 years)

    Pros

    The internal training and development department is wonderful. They offer a full curriculum of professional development courses and the management was wonderful about encouraging staff to attend based on their interests and personal professional goals.

    Cons

    There was a lot of upheaval and reorganization going on when I left.

    Advice to ManagementAdvice

    One good, knowledgeable staff member is worth 3 poorly trained ones.

    Recommends
    Neutral Outlook
  10. 1 person found this helpful  

    If you are interested in the health insurance industry.... this job is for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Support Representative in Philadelphia, PA
    Current Employee - Account Support Representative in Philadelphia, PA

    I have been working at Independence Blue Cross full-time (more than an year)

    Pros

    Opportunity to work for a well known company if you are interested in health insurance. Blue Cross has major brand recognition. The Account & Senior Account Executives seem well off.

    Cons

    Salary is low in comparison to other companies and the yearly raises are not significant. Opportunity for advancement is not for everyone, based on availability as opposed to transitioning employees to advance.

    Advice to ManagementAdvice

    Management needs to invest in ALL employees not just favorites. Do not marginalize the other employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    I key in journal entries whether they would be an EFT ACH or a check and I research and answer customer inquires as well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cash Applications Analyst in Philadelphia, PA
    Current Employee - Cash Applications Analyst in Philadelphia, PA

    I have been working at Independence Blue Cross full-time (less than an year)

    Pros

    You work as a team and learn what it is like in a fast paced environment.

    Cons

    There are not many challenges but you just have to be a quick learner and work fast

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    Approves of CEO

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