Indigo Books & Music

  www.chapters.indigo.ca
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Indigo Books & Music Reviews in Calgary, AB Canada

Updated Feb 14, 2014

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All Employees Current Employees Only

3.6 10 reviews

14% Approve of the CEO

Indigo Books & Music Chairman and CEO Heather M. Reisman

Heather M. Reisman

(8 ratings)

75% of employees recommend this company to a friend

Review Highlights

Pros
  • Nice work environment, excellent location in the trendy King W area of downtown Toronto (in 11 reviews)

  • Company culture is great; work/life balance, creative people, well-travelled, easy going (in 5 reviews)


Cons
  • Head office has the attention span of a goldfish -- constantly aimlessly changing priorities (in 9 reviews)

  • extremely low pay, like minimum wage low (in 9 reviews)

More Highlights
10 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Work there for the books, not the pay

    Customer Experience Representative (Former Employee) Calgary, AB (Canada)

    ProsPeople are fantastic. If you love books it's great, I loved being able to pick a book at random and read it on my break. Management was decent. Didn't always seem to be good communications between head office thought the stores needed and they actually did.

    ConsTerrible pay, not livable. Not a lot of variety, can be really boring. Really hard to move up, especially if you work the floor. Might have just been the area, but the customers were terrible.

    Advice to Senior ManagementShow some appreciation for your employees and pay them more.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

     

    It had potential to be great

    Customer Experience Representative (Current Employee) Calgary, AB (Canada)

    Pros-Good hiring standards, you tend to work with really fantastic people
    -Decently fun job -- books and tolerable gift products

    Cons-No opportunity for advancement whatsoever unless you're willing to spend a very, very long time with the company (and even then, not always)
    -Ridiculously poor pay relative to the industry
    -Depending on your status, work/life balance can be poor
    -Ordering system seems a little clueless as to the actual size of stores
    -Head office has the attention span of a goldfish -- constantly aimlessly changing priorities

    Advice to Senior ManagementInvest in good people and they'll invest back in you. Until then, stop being surprised by having a massive turnover rate.

    – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Very organized and reliable

    Customer Experience Representative (Current Employee) Calgary, AB (Canada)

    Prosgreat perks if you love to read books (advanced copies of books before they are released)

    Consthe pay is very basic. to live off of this salary is not possible

    Advice to Senior Managementkeep doing what you're doing. frequent vista from the CEO are nice

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Meh

    Customer Service Representative (Former Employee) Calgary, AB (Canada)

    ProsA lot of the people are great.

    ConsA lot of the people aren't great.

    Advice to Senior ManagementMeh. It's a McJob. I guess keep on keeping on.

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    Fantastic Staff, Boing Job, Horrible Management

    Anonymous Employee (Current Employee) Balzac, AB (Canada)

    ProsGood employee benefits (such as a book renting program and discount). Often there are people who share interests with you, like you book interests. Can make quite a few friends.

    ConsManagement has next to no experience. Pay is on the "Meh" side of ok. No real way to move up in the company. Unreal expectations.

    Advice to Senior ManagementGet some experienced managers. CEO, et a clue.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Not a Good Place to Stay

    Customer Service Representative (Current Employee) Calgary, AB (Canada)

    ProsNice discount, really all there is to say on the matter. Co-Workers are friendly and knowledgeable for the most part.

    Cons~No Room for Advancement- Indigo does not promote from within the company. You're stuck where they start you, no matter what.
    ~There is no such thing as "Full Time" with Indigo. In fact, you should consider yourself "Lucky" that you are getting a four hour shift this week.
    ~The hours they require you to be available for make it incredibly difficult to find a second job, that you are going to need to supplement your income because they don't believe in giving you the hours you need to actually make a living.
    ~Minimum wage.
    ~Retail hours.
    ~Customer is always right- even when they are wrong. And there are other customers to confirm that the customer is wrong. The employee will always take the sharp end of the stick, no matter the situation.

    Advice to Senior ManagementEither you need to stop putting a restriction on when your employees are required to be available, or start giving people the hours they need to survive. You need to care about your employees, because they are your lifeblood. They are the ones who are making your customers come back. If you have unhappy employees, the customers notice, and it is not a pleasant atmosphere for them to be around.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Great Atmosphere, Low Pay

    Customer Experience Representative (Former Employee) Calgary, AB (Canada)

    Pros-Great environment for people who love books
    -Teach great customer service skills and values
    -Very friendly managers who employees review yearly

    Cons-Pay is mostly minimum wage

    Advice to Senior ManagementPlease pay more for all the work we're required to do!

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Loved the role, which there was room for advancement

    Customer Experience Manager (Current Employee) Calgary, AB (Canada)

    Pros- Great people to work with.
    - Regional was fantastic unfortunately he has retired
    - Benefits are great
    - Took the time to train on new processes
    - Customers for the most part are better to deal with then in most retail jobs.
    - No days are the same, there is always a variety of things to do and learn.

    Cons- NO room for advancement
    - Pay is not very good at all

    Advice to Senior ManagementSuccession planning...If you don't look within for promotions you will lose all your good people!

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    A great big shiny Wal-Mart.

    Assistant Customer Experience Manager (Former Employee) Calgary, AB (Canada)

    ProsIf you love books, it will connect you with others who do. The discount and borrow-a-book program are worthwhile pros.

    ConsDo not let the company's shiny exterior give you the false impression that they exist for any purpose other than to generate profit. You are a drone in the machine at Indigo, nothing more, nothing less. Enjoy your scripted conversations with customers and know your role, because you will not find any individual accommodations for who you are.

    Advice to Senior ManagementManagement does not particularly want my advice. Nor will they want the advice of anybody else reading this. So don't bother.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    A great company that invests more in technology and the products sold, then the staff that sees the work through.

    Customer Experience Representative (Current Employee) Calgary, AB (Canada)

    ProsIt's always the people. For the most part, Indigo Books & Music hire great staff that are fun to work with.

    ConsA low paying job that is not competitive with other work places. Yearly salary increases do not keep up with the cost of living. It's difficult also with a low paying salary to have a well staffed store, so long term staff who are not paid well, and often overworked.

    Advice to Senior ManagementTo ensure that management are well trained in the areas they are managing . There is nothing more embarassing than having a district manager ask if such and such work is done, and it is not, because direct report did not communicate to you in the first place. Or, Management does not know the standards of the company any longer, so work that is completed is not satisfactory.

    Yes, I would recommend this company to a friend

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