Indigo Books & Music
3.3 of 5 92 reviews
www.chapters.indigo.ca Toronto, Canada 5000+ Employees

Indigo Books & Music Reviews in Canada

Updated Mar 30, 2014

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3.3 81 reviews

                             

62% Approve of the CEO

Indigo Books & Music Chairman and CEO Heather M. Reisman

Heather M. Reisman

(53 ratings)

60% of employees recommend this company to a friend
81 Employee Reviews Back to all reviews
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Pretty good

Category Manager (Current Employee)
Toronto, ON (Canada)

I have been working at Indigo Books & Music full-time for more than 10 years

ProsRelaxed, casual atmosphere. Can listen to music while working. Friendly environment. Lots of free books available. An entire culture based around books. Office is built in beautiful old building, with attractive workspace. Co-workers are generally very friendly. Very positive vibe.

ConsLack of focus in executive team. Well-meaning, but not always great followthrough. There's a lot of turnover due to lower salaries. A stepping-stone for many people.

Yes, I would recommend this company to a friend

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Interesting company

Anonymous Employee (Former Employee)

I worked at Indigo Books & Music

ProsGood decor and some nice people.

ConsLack of direction for the company.

– I'm not optimistic about the outlook for this company

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Great place to work if you enjoy the place and make supplementary income

CER (Current Employee)
Toronto, ON (Canada)

I have been working at Indigo Books & Music part-time

ProsGreat customers and routine work

Conssometimes the shifts can be irregular

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Work there for the books, not the pay

Customer Experience Representative (Former Employee)
Calgary, AB (Canada)

I worked at Indigo Books & Music part-time for more than 3 years

ProsPeople are fantastic. If you love books it's great, I loved being able to pick a book at random and read it on my break. Management was decent. Didn't always seem to be good communications between head office thought the stores needed and they actually did.

ConsTerrible pay, not livable. Not a lot of variety, can be really boring. Really hard to move up, especially if you work the floor. Might have just been the area, but the customers were terrible.

Advice to Senior ManagementShow some appreciation for your employees and pay them more.

No, I would not recommend this company to a friend

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it was good

Janitor (Former Employee)

I worked at Indigo Books & Music as a contractor for more than a year

Proswork with books. Quiet environment

Consit depends on the condition

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

It's a McJob

CER (Current Employee)
Ottawa, ON (Canada)

I have been working at Indigo Books & Music part-time for more than 3 years

Pros- Employee discount (30%).
- Most co-workers and some managers are a pleasure to work with.

Cons- Promotions are EXTREMELY rare (questionable outside hires for management).
- Problems are not dealt with -- bad managers are moved store to store/good employees leave in tears.
- Minimum wage job.
- Peon employees are expected to do management's job while management is curiously absent.
- Hours for all employees are minimal. You cannot make a living here. You WILL need at least one more job or two to make ends meet.
- Micro management. Example: Even if you are the Pope, you will be told ad nauseum how to be the Pope ... by someone who does not know who the Pope is, nor can spell "POPE."

Advice to Senior ManagementSell up. This ship is going to hit an iceberg. It's just a matter of time. The financials state it clearly -- look at the track record since inception. It's all downhill.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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No thanks

CEM (Former Employee)
Vancouver, BC (Canada)

I worked at Indigo Books & Music full-time for more than a year

Prosa 30% discount on most things

ConsNot suited for anyone with a family
Must have at least 30 VPs. Very top heavy
Upper Management is rarely ever seen in stores
Schedules are all over the place and sometimes not out soon enough
Promises, promises... if you're going to move someone up then move them up in a timely fashion, don't keep postponing it for no reason

Advice to Senior ManagementStart promoting from within and get your GMs to get off their high horses, you don't save lives, you write schedules and delegate. Have an RM show up in stores more often, especially during the Xmas season.

No, I would not recommend this company to a friend

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Fun job, very low pay

Customer Service Representative (Current Employee)
Edmonton, AB (Canada)

I have been working at Indigo Books & Music part-time for more than a year

Pros- depending on management, can be a low stress environment
- occasional perks like free books, scrapped stock, etc
- customers are usually quite nice

Cons- extremely low pay, like minimum wage low
- little to no full time positions
- no incentive to get promoted since promotions only come with a negligible pay increase (like 50 cents an hour) plus 10x the responsibilities

Advice to Senior ManagementPlease respect your staff a bit more by raising your pay scale to a reasonable level. It is ludicrous that almost every fast food joint pays more than Indigo, but Indigo tries to pass itself off as a quality brand. It's disgusting.

No, I would not recommend this company to a friend

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It had potential to be great

Customer Experience Representative (Current Employee)
Calgary, AB (Canada)

I have been working at Indigo Books & Music part-time for more than 3 years

Pros-Good hiring standards, you tend to work with really fantastic people
-Decently fun job -- books and tolerable gift products

Cons-No opportunity for advancement whatsoever unless you're willing to spend a very, very long time with the company (and even then, not always)
-Ridiculously poor pay relative to the industry
-Depending on your status, work/life balance can be poor
-Ordering system seems a little clueless as to the actual size of stores
-Head office has the attention span of a goldfish -- constantly aimlessly changing priorities

Advice to Senior ManagementInvest in good people and they'll invest back in you. Until then, stop being surprised by having a massive turnover rate.

– I'm not optimistic about the outlook for this company

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Disconnect between Head Office and Store Level

COD/Merchanidiser (Former Employee)
Ottawa, ON (Canada)

I worked at Indigo Books & Music part-time for more than a year

ProsCo-Workers were wonderful to work with

ConsPay not worth the demands placed on staff

Advice to Senior ManagementProvide a system where promotion and advancement are possible

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Indigo Books & Music reviews and ratings in Canada — including employee satisfaction and approval rating for Indigo Books & Music CEO Heather M. Reisman. All 81 reviews posted anonymously by Indigo Books & Music employees.