Indigo Books & Music Reviews

Updated July 28, 2015
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2.8
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Recommend to a friend
Approve of CEO
Indigo Books & Music Chairman and CEO Heather M. Reisman
Heather M. Reisman
86 Ratings

Pros
  • Overall work environment are fun (in 12 reviews)

  • Company culture is great; work/life balance, creative people, well-travelled, easy going (in 5 reviews)

Cons
  • Lack of executive HR leadership at head office is the main reason (in 12 reviews)

  • Head Office expects an insane amount of work from minimum wage, part time employees (in 12 reviews)

More Pros and Cons

131 Employee Reviews

Sort: Popular Rating Date
  1. Good Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cash Supervisor in Toronto, OH
    Former Employee - Cash Supervisor in Toronto, OH

    I worked at Indigo Books & Music part-time (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Managers were great, relaxed atmosphere, and work pace was good. I enjoyed the people I worked with.

    Cons

    It is a retail environment. Pay is a little low, hours are irregular, and the peak seasons can get a little crazy.

    Advice to Management

    None really.


  2. Helpful (2)

    Home Office Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Indigo Books & Music full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good brand. Paid Christmas party. Sample sales in the Salon.

    Cons

    Lower than average salaries at Home Office. Poor leadership. Million dollar budgets are treated like pennies.

    Advice to Management

    Pay your employees who execute on tasks (Coordinator, Specialist) better to retain talent and be competitive in the Canadian retail environment. Provide more career growth opportunity to reward exceptional employees.


  3. Helpful (1)

    Not a promising career place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in New York, NY
    Former Employee - Product Manager in New York, NY

    I worked at Indigo Books & Music full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    none that I can think of

    Cons

    Poor management. Extremely unprofessional leadership out of the New York office. Many empty promises.

    Advice to Management

    Re-consider your leadership for the Production team in New York


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Genuine Forward Thinking Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Customer Experience Manager in Hamilton, ON (Canada)
    Current Employee - Assistant Customer Experience Manager in Hamilton, ON (Canada)

    I have been working at Indigo Books & Music

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Indigo cares about it's employees and believe that they are the backbone to the success of the company

    Cons

    Shift work, evenings weekends are not ideal but comes with retail

    Advice to Management

    Keep pushing those who are interested in progressing. It's inspirational and motivating.


  6. Helpful (1)

    Customer Experience Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Manager
    Former Employee - Customer Experience Manager

    I worked at Indigo Books & Music full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Company trying to undergo transformation to survive in brick and mortar retail environment. Indigo refers to itself as a top Canadian Employer

    Cons

    Sense of desperation inside company, Expectations re work load for managers far exceeds salary


  7. customer experience representative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Indigo Books & Music

    Pros

    Great environment. people oriented. fun to work for

    Cons

    no family life though. as in retail.


  8. Indigo

    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Indigo Books & Music part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Wonderful Co-workers and managers generous employee discounts you can borrow books from the store great environment to be in

    Cons

    inconsistent dress code strictness between managers and it seems that official dress code list in not exhaustive in terms of what you cannot and can wear in terms of pants


  9. Indigo

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Current Employee - Anonymous Employee in Calgary, AB (Canada)

    I have been working at Indigo Books & Music (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible hours, most customers are nice, I loved working with my managers they were very easy going and rarely stressed

    Cons

    No benefits, and low pay, few customers are extremely rude,


  10. Great place to work, no upward mobility

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Indigo Books & Music part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people and great work, excellent atmosphere especially if you love working with people

    Cons

    Though a great place to work, there are few full-time positions and almost no upward mobility. Managers are usually hired externally.


  11. Helpful (5)

    Cheap and Misleading

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Representative in Calgary, AB (Canada)
    Former Employee - Customer Experience Representative in Calgary, AB (Canada)

    I worked at Indigo Books & Music part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    - The company attracts bright and friendly individuals, both staff and customers. Everyone is a pleasure to work with - Free books and events provided by publishers - 30% staff discount - Working with books is great

    Cons

    - CERs start off at minimum wage, and you're lucky if you get even a cost of living increase after a glowing and positive review. The company seems reluctant to invest anything in its employees - Lower management doesn't get it much better. Store managers seem to get stuck with constantly giving out bad news while enforcing arbitrary corporate demands - Communication between head office and stores is abysmal. Conflicting instructions week to week make store level employees feel like they're running in circles - Similarly, Head Office seems oblivious to what customers actually want. For example, phasing out the Chapters brand when it is by far the most popular storefront is an idiotic idea and receives a lot of backlash at a store level. - Store selection seems to be dictated by the whims of the CEO, who treats it like her own lifestyle brand instead of a book and music store.

    Advice to Management

    Lower management: Support your staff. Allow individual stores to have a little more personality instead of being cookie cutter clones of Heather Reisman's closet Upper Management: Spend more time in stores. No really, spend actual time in stores, like a week or two. Listen to what customers want and, for goodness sake, DON'T retire the Chapters brand!



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