Indigo Books & Music

  www.chapters.indigo.ca
  www.chapters.indigo.ca

Indigo Books & Music Reviews in Vancouver, BC

111 Reviews
2.9
111 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Indigo Books & Music Chairman and CEO Heather M. Reisman
Heather M. Reisman
77 Ratings

Review Highlights

Pros
  • good work environment, not too busy, can take it easy and discover books which I love (in 12 reviews)

  • Company culture is great; work/life balance, creative people, well-travelled, easy going (in 5 reviews)


Cons
  • Most frustrating aspect was the disconnect that the head office had for my store (in 12 reviews)

  • Minimum wage pay for a hopeful 20 hours a week (in 12 reviews)

More Highlights

7 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    If you have a good manager it's good, if you have a bad manager it's terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CER in Vancouver, BC (Canada)
    Former Employee - CER in Vancouver, BC (Canada)

    I worked at Indigo Books & Music full-time (more than an year)

    Pros

    If you love books you can't be in a better place! If you come in as a manager they seem to promote from within a lot. Employee discount. Floor staff generally very intelligent, much higher standard than most retail stores.

    Cons

    CER's (sales / cash staff) rarely, if ever, get promoted to management positions. Almost all new hires are promised future promotion opportunities. It doesn't happen. A lot of the store managers they have in place are just awful.

    Advice to ManagementAdvice

    A lot of great people who otherwise like the company leave because of store management. Educate store management teams on how to effectively lead in a positive way.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    No thanks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CEM in Vancouver, BC (Canada)
    Former Employee - CEM in Vancouver, BC (Canada)

    I worked at Indigo Books & Music full-time (more than an year)

    Pros

    a 30% discount on most things

    Cons

    Not suited for anyone with a family
    Must have at least 30 VPs. Very top heavy
    Upper Management is rarely ever seen in stores
    Schedules are all over the place and sometimes not out soon enough
    Promises, promises... if you're going to move someone up then move them up in a timely fashion, don't keep postponing it for no reason

    Advice to ManagementAdvice

    Start promoting from within and get your GMs to get off their high horses, you don't save lives, you write schedules and delegate. Have an RM show up in stores more often, especially during the Xmas season.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Awesome company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CER in Vancouver, BC (Canada)
    Current Employee - CER in Vancouver, BC (Canada)

    I have been working at Indigo Books & Music part-time (more than 3 years)

    Pros

    Depending on your manager, you have the opportunity for great advancement. Great work environment, great book borrowing system and discount. Great way to get into the publishing industry.

    Cons

    Stressful Christmas season, I wish it started at more than minimum wage.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience Manager in Vancouver, BC (Canada)
    Current Employee - Customer Experience Manager in Vancouver, BC (Canada)

    I have been working at Indigo Books & Music full-time (more than 10 years)

    Pros

    Good environment
    Internal talent sourcing
    book lovers make great customers

    Cons

    Low starting wages
    No stock options
    Retail hours

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Love doesn't pay the bills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Experience Representative in North Vancouver, BC (Canada)
    Former Employee - Customer Experience Representative in North Vancouver, BC (Canada)

    I worked at Indigo Books & Music

    Pros

    friendships with coworkers
    relationships with regular customers
    peaceful work environment at times
    working with educated people
    discount

    Cons

    no regular staff meetings or clear communication from management to staff about changes
    average retail pay and unlikely part timers actually receive benefits
    very difficult to have work life balance
    not allowed to speak to coworkers while working
    promotion highly unlikely even after years of above average performance
    constant sales pressure and no commission
    management hired from outside companies not promoted from within
    being well read is not a job requirement at all levels and it shows
    reviews completed by people who have not worked with each other
    even with staff discount items can be found cheaper elsewhere
    holidays and the general public can be very stressful

    Advice to ManagementAdvice

    Do not take for granted the people who have shown loyalty and a good work ethic. Human capital is integral to your success.

    Doesn't Recommend
    Disapproves of CEO
  7. 3 people found this helpful  

    Extremely poorly managed, though can be a good place to work with the right coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Experience Representative in Vancouver, BC (Canada)
    Former Employee - Customer Experience Representative in Vancouver, BC (Canada)

    I worked at Indigo Books & Music

    Pros

    A few stores, usually the smaller ones, have great staff teams who really know their stuff. Working in small format also gives you the opportunity to learn the most both in terms of actual product and in terms of administrative responsibilities. Small format store management tend to be extremely knowledgable, understanding and pleasant to work for. The general 30% staff discount on regular priced books is nice too.

    Cons

    The large format stores are a joke. The management teams there are almost always incompetent; it makes you wonder if some of them can even read. Large format and Head Office management consistently focus on the wrong things, like loyalty card sales percentages or how often the posters in the break room are changed, instead of focusing on selling the actual stock or accommodating the customers. Communications from Head Office are usually vague, patronizing, incomplete and grammatically atrocious. No thought is given to how stock fluctuates from store to store. Every location just gets exactly the same stock and is expected to sell it regardless of whether the genre is ever a good seller at a particular store. The compensation levels are pitiful. They will pay you the bare minimum they can get away with and career progression within the company is practically non-existent. They say they offer benefits if you work a minimum number of hours per week but actually getting signed up for the program is another matter. I worked the minimum number of hours consistently for 3 years and then moved to full time for another 2 years and they still wouldn’t sign me up for benefits; there was always a ‘delay’ or I ‘wasn’t eligible until the next registration period’ etc. etc. It was honestly one of the most frustrating work experiences and environments I’ve ever had.

    Advice to ManagementAdvice

    I have several pieces of advice for Indigo Management:
    1. Stop treating your store employees like they are illiterate morons and actually be forthcoming in your communications.
    2. Stop spending so much time, energy and money focusing on loyalty card sales. Cards don't build loyalty, proper stock and customer service do.
    3. Promote from within. The best store managers are the ones that have worked in floor positions, know the stock intimately, and grow with the company.
    4. Offering even slightly higher pay will start to attract higher-quality employees who will in turn work harder for you and be better customer service reps.
    5. Show long-term employees the gratitude they deserve for being so loyal to you. I was there for 8 years and my salary increased a total of $1.50. That's it. And trying to get benefits was like pulling teeth. Receiving a shiny little pin that just advertises the company's name for your 5-year anniversary is bogus compensation for that amount of loyalty to a retail job.
    6. Stop running a retail chain as if it were a political soap box. The party leanings, religions and personal campaigns should in no way influence the way the company is run. A book store should sell books to whoever wants to buy them. Too bad if the subject matter makes you, personally, uncomfortable. Free speech means that if someone wants to read something, they should be able to get it.

    Disapproves of CEO
  8.  

    Satisfied with Employment at Indigo Books & Music

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Experience Representative in Victoria, BC (Canada)
    Current Employee - Customer Experience Representative in Victoria, BC (Canada)

    I have been working at Indigo Books & Music

    Pros

    Working for a company that recognizes the hard work and effort that their employees put into their job is great. Heather Reisman seems to sincerely appreciate the people who are essential to her success and the success of the company. Also, I've never previously worked somewhere that co-workers mesh so well with one another as they do in my current workplace.

    Cons

    The lack of benefits for part-time employees who have been employed less than a year. There are several companies that I know of in my area who are giving their part-time employees benefits after a three month probationary period.

    Advice to ManagementAdvice

    The new hiring process is too convoluted and it's scaring people away!

    Recommends
    Approves of CEO

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