Indigo Books & Music

  www.chapters.indigo.ca
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Indigo Books & Music Reviews in Vancouver, BC Canada

Updated Feb 22, 2014

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All Employees Current Employees Only

3.4 7 reviews

57% Approve of the CEO

Indigo Books & Music Chairman and CEO Heather M. Reisman

Heather M. Reisman

(7 ratings)

50% of employees recommend this company to a friend

Review Highlights

Pros
  • Nice work environment, excellent location in the trendy King W area of downtown Toronto(in 11 reviews)

  • Company culture is great; work/life balance, creative people, well-travelled, easy going(in 5 reviews)


Cons
  • little to no full time positions(in 8 reviews)

  • Head office has the attention span of a goldfish -- constantly aimlessly changing priorities(in 8 reviews)

7 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
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    • Approves of CEO

     

    Awesome company

    CER (Current Employee) Vancouver, BC (Canada)

    ProsDepending on your manager, you have the opportunity for great advancement. Great work environment, great book borrowing system and discount. Great way to get into the publishing industry.

    ConsStressful Christmas season, I wish it started at more than minimum wage.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

    2 people found this helpful  

    No thanks

    CEM (Former Employee) Vancouver, BC (Canada)

    Prosa 30% discount on most things

    ConsNot suited for anyone with a family
    Must have at least 30 VPs. Very top heavy
    Upper Management is rarely ever seen in stores
    Schedules are all over the place and sometimes not out soon enough
    Promises, promises... if you're going to move someone up then move them up in a timely fashion, don't keep postponing it for no reason

    Advice to Senior ManagementStart promoting from within and get your GMs to get off their high horses, you don't save lives, you write schedules and delegate. Have an RM show up in stores more often, especially during the Xmas season.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    If you have a good manager it's good, if you have a bad manager it's terrible.

    CER (Former Employee) Vancouver, BC (Canada)

    ProsIf you love books you can't be in a better place! If you come in as a manager they seem to promote from within a lot. Employee discount. Floor staff generally very intelligent, much higher standard than most retail stores.

    ConsCER's (sales / cash staff) rarely, if ever, get promoted to management positions. Almost all new hires are promised future promotion opportunities. It doesn't happen. A lot of the store managers they have in place are just awful.

    Advice to Senior ManagementA lot of great people who otherwise like the company leave because of store management. Educate store management teams on how to effectively lead in a positive way.

    No, I would not recommend this company to a friend

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    • Culture & Values
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    1 person found this helpful  

    Great culture

    Customer Experience Manager (Current Employee) Vancouver, BC (Canada)

    ProsGood environment
    Internal talent sourcing
    book lovers make great customers

    ConsLow starting wages
    No stock options
    Retail hours

    Advice to Senior ManagementKeep up the good work

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Love doesn't pay the bills.

    Customer Experience Representative (Former Employee) North Vancouver, BC (Canada)

    Prosfriendships with coworkers
    relationships with regular customers
    peaceful work environment at times
    working with educated people
    discount

    Consno regular staff meetings or clear communication from management to staff about changes
    average retail pay and unlikely part timers actually receive benefits
    very difficult to have work life balance
    not allowed to speak to coworkers while working
    promotion highly unlikely even after years of above average performance
    constant sales pressure and no commission
    management hired from outside companies not promoted from within
    being well read is not a job requirement at all levels and it shows
    reviews completed by people who have not worked with each other
    even with staff discount items can be found cheaper elsewhere
    holidays and the general public can be very stressful

    Advice to Senior ManagementDo not take for granted the people who have shown loyalty and a good work ethic. Human capital is integral to your success.

    No, I would not recommend this company to a friend

    • Work/Life Balance
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    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Extremely poorly managed, though can be a good place to work with the right coworkers

    Customer Experience Representative (Former Employee) Vancouver, BC (Canada)

    ProsA few stores, usually the smaller ones, have great staff teams who really know their stuff. Working in small format also gives you the opportunity to learn the most both in terms of actual product and in terms of administrative responsibilities. Small format store management tend to be extremely knowledgable, understanding and pleasant to work for. The general 30% staff discount on regular priced books is nice too.

    ConsThe large format stores are a joke. The management teams there are almost always incompetent; it makes you wonder if some of them can even read. Large format and Head Office management consistently focus on the wrong things, like loyalty card sales percentages or how often the posters in the break room are changed, instead of focusing on selling the actual stock or accommodating the customers. Communications from Head Office are usually vague, patronizing, incomplete and grammatically atrocious. No thought is given to how stock fluctuates from store to store. Every location just gets exactly the same stock and is expected to sell it regardless of whether the genre is ever a good seller at a particular store. The compensation levels are pitiful. They will pay you the bare minimum they can get away with and career progression within the company is practically non-existent. They say they offer benefits if you work a minimum number of hours per week but actually getting signed up for the program is another matter. I worked the minimum number of hours consistently for 3 years and then moved to full time for another 2 years and they still wouldn’t sign me up for benefits; there was always a ‘delay’ or I ‘wasn’t eligible until the next registration period’ etc. etc. It was honestly one of the most frustrating work experiences and environments I’ve ever had.

    Advice to Senior ManagementI have several pieces of advice for Indigo Management:
    1. Stop treating your store employees like they are illiterate morons and actually be forthcoming in your communications.
    2. Stop spending so much time, energy and money focusing on loyalty card sales. Cards don't build loyalty, proper stock and customer service do.
    3. Promote from within. The best store managers are the ones that have worked in floor positions, know the stock intimately, and grow with the company.
    4. Offering even slightly higher pay will start to attract higher-quality employees who will in turn work harder for you and be better customer service reps.
    5. Show long-term employees the gratitude they deserve for being so loyal to you. I was there for 8 years and my salary increased a total of $1.50. That's it. And trying to get benefits was like pulling teeth. Receiving a shiny little pin that just advertises the company's name for your 5-year anniversary is bogus compensation for that amount of loyalty to a retail job.
    6. Stop running a retail chain as if it were a political soap box. The party leanings, religions and personal campaigns should in no way influence the way the company is run. A book store should sell books to whoever wants to buy them. Too bad if the subject matter makes you, personally, uncomfortable. Free speech means that if someone wants to read something, they should be able to get it.

    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Approves of CEO

     

    Satisfied with Employment at Indigo Books & Music

    Customer Experience Representative (Current Employee) Victoria, BC (Canada)

    ProsWorking for a company that recognizes the hard work and effort that their employees put into their job is great. Heather Reisman seems to sincerely appreciate the people who are essential to her success and the success of the company. Also, I've never previously worked somewhere that co-workers mesh so well with one another as they do in my current workplace.

    ConsThe lack of benefits for part-time employees who have been employed less than a year. There are several companies that I know of in my area who are giving their part-time employees benefits after a three month probationary period.

    Advice to Senior ManagementThe new hiring process is too convoluted and it's scaring people away!

    Yes, I would recommend this company to a friend

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