Infinity Property & Casualty Reviews

Pros

They are very flexible with the schedule when you u need a day of during the week off they usually give it to u and they give u the option of making up the hours on saturdays.

Cons

if your absents a day due to an emergency they do not care, if you had already used all of your days off then your fired period

Advice to Senior Management

good management

Pros

Managers at my particular location are extremely down to earth. Everyone is very helpful and understanding. All in all, it really is a great place to work. I cannot speak for anything/anyone outside my department, but the people I work with are great.

It's really not the stuffy, corporate environment I thought it would be when I took the job. All my managers truly care about is whether or not we do our jobs well.

Cons

Full-time for hourly employees is 38.75 hours per week. That's about the only complaint I have, although I'd love a higher rate!

Advice to Senior Management

I really don't have much advice for my management in particular. They work harder than we do, and treat us pretty well.

Pros

Decent benefits package
Facilities are nice
Great corporate location

Cons

Minorities are not valued at this company, very much a "good ol' boy" network. Management is not educated nor capable of exuding leadership. You are expected to complete your duties as well as those of others that are in the "circle" because they are tasked with more important responsibilities such as kissing management's arse! You will be expected to spend hours in the office and on the weekends with no increase in pay...forget your life, forget your family!

Advice to Senior Management

At best, Infinity is a sub-par insurance company but poor leadership and lack of diversity in managerial/executive positions will make it very difficult for you to attract talent! And increase pay!!!!

Pros

We have a yearly holiday luncheon where employees receive parking spaces and other prizes as tickets are randomly drawn from an envelope. It's always a fun time. Also, the combined vacation and sick time offers great flexibility depending on health throughout the year.

Cons

Health insurance is a bit lacking in the preventative care department. You are allowed only one covered visit every two years until age 40. From 40 on, you can get a yearly check-up. Honestly though, I think it has more to do with the health insurer than the company. There is a five day cap on how many days you can bring into the next year with the off-time you have for the year, anything over the five day cap goes into a serious illness account, which can not be used unless you are...seriously ill.

Advice to Senior Management

Continue to keep employees informed about how things are being run year to year, and please allow for telecommuting when the roads are frozen over. Also, please allow employees to carry over more than five days, or at least let them decide how much goes into serious illness with some type of a requirement that some of goes into it and the rest you get to keep.

Pros

The work can be challenging

Cons

but not always for the right reasons

Advice to Senior Management

far more openess needs to exist within the various areas of the company

Pros

Line claims reps, claims management are very nice people and enjoyable to work with.

Cons

Battle in upper SIU management that creates strain for line investigators. Pressure to constantly achieve unobtainable goals and fear for job if goals are not obtained. Difficulty in reaching manager when assistance needed on claim. No pathway to career development.

SIU being used as dumping ground for non SIU related functions such as the requirement to conduct a specified number of monthly independent agent visits to conduct marketing/sales analysis interviews.

Requirement to drive a "rolling advertisement" in the conduct of duties. It is impossible to sucessfully conduct clinic checks, investigatations in questionable claimant neighborhoods, etc., with black and orange Infinity P & C advertising all over vehicle.

Pay is not commiserate with job requirements.

Advice to Senior Management

Get rid of the "rolling advertisements". They hurt, not help.
Get rid of non SIU related duties.
Lower job expectations. Pay is not commiserate with requirements. Many insurance companies pay better and require less.

Pros

1. Great in-house training program.
2. Work from home opps.
3. Structured advancement - you know exactly what you need to do to get promoted to next level, and time-frame.
4. Adjusters are multi-line, so you learn about every aspect of the claims process (makes you very valuable when looking for another job)!
5. Company car given after 6 months.

Cons

1. Very high work load.
2. High turnover (industry standard)
3. Some managers are not that good, which may affect your performance.
4. Salary is good, but not for the high volume you get.

Advice to Senior Management

Decrease workload, thats about it.

Pros

they provide a flexible work schedule

Cons

there are too many inconsistent policies

Advice to Senior Management

develop an evaluation/review system that makes sense

Pros

flexibility in the field when working

Cons

no growth expansion into other markets

Advice to Senior Management

listen

Pros

Credible product data in CA and FL. Three tiered product segmented to customer needs. Very successful classic car program. Strong CA product management team. Knowledge of Hispanic market loss costs. Agency software "look and feel" mimics Progressive's workflow. OLE online rating engine easy to use by agents. Strong infrastructure staff and capabilities. Expertise in marketing to Hispanic agents and brokers. Strong brand recognition with Hispanic population in LA. Agency plant aligned with non-standard product offering. Very popular EasyStreet program. Face-to-face claims handling offers approximately 1-2 point combined ratio advantage. ECO management process. Very strong CA claims teams. Well-established claims training programs. Pay for performance. Considerably larger and more experienced recruiting staff than in previous years. Senior management knowledgeable in key functional areas. More than adequate AM Best debt ratings. Capital capacity at insurance company and cash at parent will permit growth. Strong balance sheet and surplus to grow the business. Good profitability and combined ratio. More geographic diversification than some competitors.

Cons

Lack of price credibility in some states. Lack of use of sophisticated analytical tools. Lack of experience among some of the key staff. Lack of established formal training and development programs for all departments. Lack of suitable successors for several key product managers. Lack of data for accurately pricing standard and preferred business. Un-integrated and costly policy systems. Weak project management capabilities. Little systems capabilities to support direct marketing via the internet. Multiple systems makes customer service training complex and exacerbates the ill effects of staff turnover. Antiquated claims system may encumber efficient claims management. Regional structure has resulted in inconsistent approach to claims countrywide. High turnover in trainee staff positions. The sales management process is rudimentary. Marketing research on customers and agents is very limited. Very little experience in direct or retail marketing. Recruiting challenges as a Birmingham-based company. Cultures vary in different locations. No clear strategy on reducing cost structure to become more competitive. Too much concentration in CA.

Advice to Senior Management

Focus on what you do best and stop moving to the TG policy system.