Info-Tech Research Group Reviews

Updated April 9, 2015
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2.6
38 Reviews
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Joel McLean
14 Ratings

Employee Reviews

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  1. Helpful (1)

    Look Shiny Balls!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Info-Tech Research Group

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Fun, parties all the time, fun day, barney's trips

    Cons

    Terrible pay, micro management, unclear direction, long hours, guilt trips, emotional decision making. Worked here for years and the company was fun just coming out of college, but then you grow up (unlike most of the management) and realize that getting perks like booze and trips to Barneys doesn't pay the bills. The CEO hires former employees from the competition and listens to every word they say like make people work from 8am-7pm without paying over time with garbage salaries. They think that hiring Ivey grads is the best direction and often pay them more than the folks that have been there for years. Ivey grads are smart enough to know that this is a sweat shop and the product is a nice to have, not something companies need. They don't even follow their own research so why should anyone else.

    Advice to Management

    Pay people better, don't expect them to stay when you throttle back sales reps commissions . Stop making decisions and over promising during social events then not deliver when the party is over on Monday. Start treating people like employees and stop calling them dogs.

  2. Helpful (5)

    The potential to be great

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT in Ontario, CA
    Current Employee - IT in Ontario, CA

    I have been working at Info-Tech Research Group

    Pros

    Great business model, wonderful people. Type of company where one person can have an impact and where one person can see the results of their efforts.

    Cons

    Long Hours, Poor Pay. Inconsistent Management Team, which means some managers are very weak and some are quite strong, but it is always the strong managers who end up shouldering the burden.
    Executive Team is quite inexperienced.

    Advice to Management

    Senior Management needs to work on the experience and skills they bring to the table and be willing to listen to and accept feedback.

  3. Great Place to Kick off your career, but difficult to stay within.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Commercial Director in London, ON (Canada)
    Former Employee - Associate Commercial Director in London, ON (Canada)

    I worked at Info-Tech Research Group full-time (Less than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    When you start working at Info-Tech, the management team does a great job at selling you "The Dream."
    Summer Hours is Great!
    Ping Pong Tables
    Massage Chairs
    Young Team

    Cons

    What I disliked at Info-Tech was there lack of training and development. After you are done training you expect some coaching and direction on how to attain sales but you end up having to figure it out on your own. By the time you start getting better its too late and you are put on a performance plan. They pitch the plan as a good thing but it really isn't. The lack of coaching and development in the Small Enterprise division is amazing to me. They say they need to focus more on SE however nothing changes. There is a lot of favoritism and all the good leads and appointments go to the veteran reps. I completely understand this and I would give my good sales reps the best leads as well. However the rest of the sales reps are left to drown with a bad list of leads on salesforce. The Data that is given to sales-reps are terrible. They expect you to make close to 100 dials a day. This is extremely inefficient, as you are not focusing on quality but more so quantity. I can definitely agree that in the beginning calling as much as you can is good and gives you time to perfect your pitch. However, when you are more experienced and getting the hang of the job focusing on quality is equally as important. Without a good data base this is extremely tough so you have to start looking elsewhere! Oh, did I mention that is on your own time?

    There is an extreme disconnect between senior management, mid management, and the sales team. Its interesting to see this as the company is not that big and you know eachother by name. You can definitely learn from senior management if they give you the time of day, but don't expect anything. They want you to stick to a slide deck to assist clients the best way but it is the worst way. Its great in the beginning and allows you to understand the process the clients are being assisted in but its better to show clients how interactive the website is as they can picture themselves using the product. The sales management team however feels the deck is the best way and it is definitely not. Hence the disconnect.

    Advice to Management

    You need to focus on treating your employee's better. As the departments grow there needs to be more development involved which requires more than one manager. Focus on helping your team develop and weed out those who aren't trying. I honestly would have stayed if I felt that management had not only Info-Techs best interest in mind but also mine. I agree that numbers are everything but when you are not giving your new employees a good enough lead base or even a good foundation you will never attain those numbers and will never grow that division.

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  5. Helpful (3)

    Great stepping stone... just realize that you need to get out soon. If you stay, your career will stagnate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations/Marketing/IT
    Former Employee - Operations/Marketing/IT

    I worked at Info-Tech Research Group full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people to work with, I'm friends with a lot of them still
    Lots of parties and booze
    Generous Christmas gifts
    Young crowd 25 somethings
    If you're aggressive with your life goals you will forcefully be able to take projects to work on.
    Great place to learn when you're focused on your career goals
    They Provide some funding for training/development

    Cons

    Really bad pay and compensate with booze + 'experiences'
    poor organizational structure
    constantly changing 'strategic' direction
    No opportunities to progress in a meaningful way
    No career planning or trajectory possible
    They take advantage of younger people by selling dreams of 'advancement' the smarter ones know when to get out.

    Advice to Management

    Learn to trust your employees with projects and build a proper career development path.
    Approach projects and address corporate strategy in a more structured way
    Provide real opportunities for advancements (no favortism... aka who can talk to Joel first)
    The CEO has surrounded himself with yes men, that are scared to actually make a difference by suggesting something that might not agree with Joel.
    The good managers are silenced into complacency and do not want to ruin a good thing they have going.
    Very few 'managers' lots of people in management that just do what Joel wants or have impressed him in a private setting.
    To the former CEO... stop going to corporate events and delegating actual business problems to any kid who will listen. Saying, "You're my girl/guy to solve this issue" loses it credibility very quickly when you don't actually mean it.

  6. This company rewards hard-working individuals who don't feel entitled to be handed success.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Director/Sales in London, ON (Canada)
    Current Employee - Commercial Director/Sales in London, ON (Canada)

    I have been working at Info-Tech Research Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing career development opportunity, learning the ins & outs of corporate culture
    Young staff means lots of fun inside and outside the office
    Amazing earning potential - seriously.
    Company has a lot of talented reps who will help hard workers

    Cons

    A bit more freedom on working remote/ additional vacation time would be nice

    Advice to Management

    Continue to look internally for ideas. Your reps are your front line folks, we know what is resonating and what is not.

  7. Revolving Door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Client Experience in London, ON (Canada)
    Former Employee - Director of Client Experience in London, ON (Canada)

    I worked at Info-Tech Research Group

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They throw great parties, summer hours

    Cons

    The culture here is very negative. Nobody has any job security (even the top sales people have been put on performance improvement plans), and you will be lucky to ever get a raise with a promotion.

    Advice to Management

    I don't even know where to start...

  8. Fast growing company with ample of opportunity for career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Manager in London, ON (Canada)
    Current Employee - Research Manager in London, ON (Canada)

    I have been working at Info-Tech Research Group full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - If you work hard, you will have great career growth
    - Anyone is able to be involved in high-level, important decisions if you prove yourself
    - Great culture to feel like you're part of a family
    - Lots of access to senior executives, who are really nice
    - Company is morally accurate, and truthfully cares most about clients

    Cons

    - not a 9-5 job, but again that's OK if you want to build a great career

    Advice to Management

    - Keep doing what you do

  9. Helpful (1)

    Great starting company with good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Associate in Toronto, ON (Canada)
    Former Employee - Business Development Associate in Toronto, ON (Canada)

    I worked at Info-Tech Research Group

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great opportunities for growth
    Really great company to work for coming out of school while you figure out what you want to do
    Good benefits and decent hours

    Cons

    the management is not true to their word- they have a really hard time keeping the promises that they make to employees
    they are also quick to reacting with problems in the company

    Advice to Management

    listen more to employees and what is actually going on in the field- not what is ad hoc or has "always been done a certain way"

  10. Very Dissatisfied Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Associate in Toronto, ON (Canada)
    Former Employee - Business Development Associate in Toronto, ON (Canada)

    I worked at Info-Tech Research Group full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - They hired a bright young team of go-getters
    - Invested a lot of time into training staff
    - Great office space

    Cons

    - There was a huge disconnect between mid-level and upper management.
    - Poor communication from management created a lot of uncertainty and resentment from staff, which resulted in almost a 100% turnover rate in BDAs in their first year.
    - The position and growth opportunities discussed in the job description and interviews were very different from reality
    - Company was unwilling to invest in the proper technology to help reps hit target.
    - Promotions based solely on 'booked appointments' and did not take into account past experience, how well reps spoke on the phone or the fact that different territories are more challenging than others.

    Advice to Management

    Upper and lower management need to get on the same page. When middle management is telling the staff one thing and then constantly being overruled by upper management it is hard have any trust or respect for the company.

    Further more, upper management needs to take into account that the staff members are human beings and need to be treated as such. You cannot run a business if you only care about numbers. If upper management would take the time to get on the same page with middle management and take into account the human element of managing it would do a lot to build morale and keep young staff engaged and with the company.

  11. Helpful (5)

    Unlikely to Stay Much Longer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Analyst in Toronto, ON (Canada)
    Current Employee - Research Analyst in Toronto, ON (Canada)

    I have been working at Info-Tech Research Group full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    - Lots of company-provided booze
    - Great xmas parties
    - Fun extra-curriculars
    - Typically manageable working hours
    - Decent benefits
    - Cool building

    Cons

    - Pay is absolutely PITIFUL compared to any other consulting company, yet they scratch their heads at the turnover issue
    - Unexciting and sometimes meaningless work
    - Middle-middle/upper management is only semi-competent, very slow to make basic decisions

    Advice to Management

    - Increase pay to competitive levels
    - Improve the research process
    - Management makes a big deal of calling itself "agile". Act like it

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