InfoCision Reviews

Updated March 19, 2015
8 reviews filtered by
  • Boardman, OH
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3.6
8 Reviews
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InfoCision CEO Craig Taylor
Craig Taylor
3 Ratings

8 Employee Reviews

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  1. I have to work

    Current Employee - Communicator in Boardman, OH
    Current Employee - Communicator in Boardman, OH

    I have been working at InfoCision full-time (More than a year)

    Pros

    If you work hard you will be rewarded

    Cons

    You have to work to get paid. They only promote people who work hard. I worked 50% of my hours for the last 3 months but I worked 100% the first month I was there, they said I need to improve my attendance. I worked the first month what is wrong with them. They said I knew the policies because I signed the form explaining them. Don't they realized I did not read them. Why do the people who perform well get Bonus. I need money too, I can’t help I struggle on the phone.

    Advice to Management

    It should not matter if your good at the job. It should only matter if you come to work

  2. Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Boardman, OH
    Former Employee - Customer Service Representative in Boardman, OH

    I worked at InfoCision

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Easy, get to sit down.

    Cons

    Boring, not great money, timed bathroom breaks.

    Advice to Management

    Don't time bathroom breaks. Some people actually do take a while in the bathroom. Those that smoke yeah go after them. Install cameras at the pavilion and doors and you will catch them.

  3. Survival job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communicator in Boardman, OH
    Former Employee - Communicator in Boardman, OH

    I worked at InfoCision full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Weekly pay, that's about it.

    Cons

    Hours, pay is low, bad company culture, morally bankrupt management and ceo. Bonus structure,

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  5. Good start up job. Bad career move.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Time Warner Cable in Boardman, OH
    Former Employee - Time Warner Cable in Boardman, OH

    I worked at InfoCision full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great training. Good co-workers to work with.

    Cons

    Very low pay for the amount of work a person does. Supervisors seemed like they didn't want to help you while in a call. They also thought they were better then everyone else. Everyone does not like Fox News.

    Advice to Management

    Listen to the co-workers.

  6. Helpful (1)

    Sales and Customer Service for Time Warner Cable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boardman, OH
    Current Employee - Anonymous Employee in Boardman, OH

    I have been working at InfoCision full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment. Friendly and helpful Supervisors. We always have a game or something to keep everyone motivated. Frequent Overtime (time and a half pay) availability & bonus incentives just for coming to work. Flexible schedules.

    Cons

    Lack of information from the clients make it hard to truly help customers. Sometimes gets so busy it's hard to enjoy all games and activities

    Advice to Management

    Keep it up. We went from little work to more than we can handle in under 2 years. Must be doing something right

  7. Information about working for InfoCision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Supervisor in Boardman, OH
    Former Employee - Program Supervisor in Boardman, OH

    I worked at InfoCision full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Sense of community among workers

    Cons

    Poor pay for experience
    Disorganized communication structure
    Poor account management
    Ineffective training program
    Inferior system technology
    Extreme warfare along management hierarchy

    Advice to Management

    Corporate really doesn't know what they are doing when it comes to retention

  8. Helpful (1)

    I went Back to Infocision after being away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communicator in Boardman, OH
    Current Employee - Communicator in Boardman, OH

    I have been working at InfoCision full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    flexible hours, friendly people, performance bonus

    Cons

    working Saturday or Sunday, clueless supervisors

    Advice to Management

    I recently went back to Infocision for another go at it. When I left, I thought I'd never ever go back.

    To give background: I worked for Infocision in 2011 and part of 2012 and left for "greener pastures." Unfortunately I went to a company which overpromised and underdelivered. Even though I got weekends off and worked 8-5 there was a huge problem. The company bounced paychecks, consistently. There was such a cash flow problem and my "training pay" never went up even though I exceeded every goal. I was expected to run up and down the road to see customers and never got expenses reimbursed. And honestly, if I'm going to work I need my paycheck consistently!

    I am going back because I always...always...always made my performance pay meaning I earned $12.25 hourly. Not a bad income for sitting and talking on the phone. As long as you attend work as scheduled, do two requests, and follow your script it's very easy and mindless.

    For the most part, the supervisors are clueless. However, as long as you read your script, take your calls, and do what you are supposed to they simply leave you alone. Having been in a supervisory role in my past careers, these guys are nothing more than babysitters for the most part. I largely ignore them, and they me since I do what I'm supposed to do - read the script, do two requests, and show up on time.

    Do I see this as a permanent career? Not likely! I have a college degree, years of marketing experience, and aspirations to start my own business. However, I am relieved to have a paycheck that doesn't bounce like a rubber ball! Until the economy fully recovers this is a consistent paycheck for very simple work.

  9. The atmosphere is very friendly, but supervisors often aren't around to help you or give you the correct information.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communicator in Boardman, OH
    Former Employee - Communicator in Boardman, OH

    I worked at InfoCision

    Approves of CEO
    Approves of CEO

    Pros

    The schedules are very flexible. If you need to call off, do it and come in to make it up another say. Overtime is often available. While I was there, there was a promotion that if you worked all your scheduled hours for the week, you would get an extra dollar per hour. You get paid weekly.

    Cons

    It's incredibly boring. Making phone calls for eight hours a day just isn't doable for everyone. You receive a differential for working 40+ hours and night shift, if you fall below 40 hrs, you lose that differential and make a dollar less an hour for the week. No matter what you sign up for, you may have to make calls for the Republican party or take calls for scam televangelists. It would take several minutes to get a supervisor's attention when you had an urgent question. Consensus among supervisors/trainers was low, you would get different instructions from different people.

    Advice to Management

    If people explicitly state on their applications that they refuse to make certain phone calls, don't hire them and then make them take those calls anyhow.

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