InfoCision Reviews

Updated June 24, 2015
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2.5
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Approve of CEO
InfoCision CEO Craig Taylor
Craig Taylor
57 Ratings

Pros
  • It's the first full time job i've ever held and it's great considering you get health insurance and a matched 401k (in 6 reviews)

  • Semi- Clean facility, flexible hours, a break room with a TV and food (in 5 reviews)

Cons
  • Low pay even after working there for 5 years (in 8 reviews)

  • You will not make any money and will be forced to work weekends, even though they will lie and tell you otherwise when you apply (in 3 reviews)

More Pros and Cons

167 Employee Reviews

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  1. Helpful (1)

    Good for gaining skills!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecummications Specialist in Dayton, OH
    Former Employee - Telecummications Specialist in Dayton, OH

    I worked at InfoCision full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The team like atmosphere is great for any employee looking to learn new skills.

    Cons

    The full extra hour you have to be at work because you take 2 30 minute unpaid lunches during the day. Also it is mandatory that you work at least one weekend day every week and childcare is no longer offered and the facility.


  2. Helpful (1)

    A Fun Job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communicator in Mansfield, OH
    Current Employee - Communicator in Mansfield, OH

    I have been working at InfoCision full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Supervisors are really helpful and like to have fun at work.
    Training is 6 weeks and I was glad it was that long because there was alot to learn.
    I had to miss a day of work for an appointment and was allowed to make up the time.
    Pay for Performance plan is awesome! I got about a $400 a month raise for qualifying.

    Cons

    Some of my co-workers are negative but I moved away from them and my numbers improved.
    It can be hard dealing with rude customers sometimes.

    Advice to Management

    Keep having fun in the room and giving away prizes and gift cards!


  3. Direct Sales-Comcast B2B

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Manager in Green, OH
    Former Employee - Business Account Manager in Green, OH

    I worked at InfoCision full-time (Less than a year)

    Approves of CEO
    Approves of CEO

    Pros

    I loved my managers! At infocision they try to make employees feel like a part of their family. For example when my division left the company found a way to make sure no one lost their job.

    Cons

    The company has unrealistic goals for a telemarketing company, which causes lower management to become task masters( i.e high stress for everyone). TMQ (total quality management) is ridiculous with how the rate the communicators.

    Advice to Management

    Set realistic goals, and fix the reward system.


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  5. Helpful (1)

    Poor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communicator in Mansfield, OH
    Former Employee - Communicator in Mansfield, OH

    I worked at InfoCision

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Its easy to make extra money.

    Cons

    The communication with the higher levels are awful. The supervisors really are not that helpful, it will take them like 15 minutes sometimes just to answer some of your questions. Plus they don't tell you anything, when it comes to your sales if they are good or bad.

    Advice to Management

    Communication with your trainees should be so much better.


  6. Call Center Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InfoCision

    Pros

    They offer really get bonuses.paid time off and health care. It's actually pretty easy and everyone is nice that works for the call center is nice.

    Cons

    Crabby calls. People called multiple times in s day after being asked to be taken off the list.


  7. Perfect place for an employee with a family

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InfoCision

    Approves of CEO
    Approves of CEO

    Pros

    They support the work-life balance and give (probably too many) second chances

    Cons

    Working on weekends, but that is primetime to reach a potential customer.


  8. Helpful (2)

    Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InfoCision full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Paid training
    Call Center experiences
    Customer Service experiences

    Cons

    This company is a fraud...ii is the definition of the expression, "if it sounds too good to be true...." ie keep on running in the other direction if it has anything to do with Infocision.

    Also, very low pay; cannot save money after commuting to Akron and only making minimum wage or a little more. Cannot believe people still actually work in Telemarketing....it is very old school for 2015.

    Advice to Management

    Pay people in the trenches what they are worth for all of the work they do and to give incentives to put up with crabby customers!


  9. Helpful (1)

    Fun, but aggravating

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Fairlawn, OH
    Former Employee - Call Center Representative in Fairlawn, OH

    I worked at InfoCision full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Fun environment, good employees

    Cons

    Not a lot of money, stressful


  10. Helpful (1)

    Good coworkers. Dying industry.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Akron, OH
    Former Employee - Account Representative in Akron, OH

    I worked at InfoCision full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people you work with are good people and the workplace can be quite fun.

    Cons

    The telemarketing business isnt as profitable as it once was. If InfoCision doesnt adapt, it will eventually die.


  11. They gave me a chance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InfoCision

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    If I could sum up InfoCision:
    Teamwork
    sustainability
    benefits
    in-house doctor
    clean

    Cons

    This can be a stressful place to work for lower level employees.



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