InfoCision Reviews

Updated April 17, 2015
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2.3
160 Reviews
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InfoCision CEO Craig Taylor
Craig Taylor
54 Ratings

Pros
  • Great people to work with, will let you have a flexible schedule, have some decent benefits (in 7 reviews)

  • They offered me a full time position with benefits when no one else had this opportunity available to me (in 6 reviews)

Cons
  • You have to be somewhat flexible to adjust to changing needs of the call center (in 10 reviews)

  • Very low pay for the amount of work a person does (in 8 reviews)

More Pros and Cons

Employee Reviews

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  1. Fun, but aggravating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Fairlawn, OH
    Former Employee - Call Center Representative in Fairlawn, OH

    I worked at InfoCision full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Fun environment, good employees

    Cons

    Not a lot of money, stressful

  2. Good coworkers. Dying industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Akron, OH
    Former Employee - Account Representative in Akron, OH

    I worked at InfoCision full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people you work with are good people and the workplace can be quite fun.

    Cons

    The telemarketing business isnt as profitable as it once was. If InfoCision doesnt adapt, it will eventually die.

  3. They gave me a chance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InfoCision

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    If I could sum up InfoCision:
    Teamwork
    sustainability
    benefits
    in-house doctor
    clean

    Cons

    This can be a stressful place to work for lower level employees.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Boardman, OH
    Former Employee - Customer Service Representative in Boardman, OH

    I worked at InfoCision

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Easy, get to sit down.

    Cons

    Boring, not great money, timed bathroom breaks.

    Advice to Management

    Don't time bathroom breaks. Some people actually do take a while in the bathroom. Those that smoke yeah go after them. Install cameras at the pavilion and doors and you will catch them.

  6. Helpful (1)

    Be prepared to work very hard for very little.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at InfoCision full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    - You get to sit down.
    - Most of the supervisors are nice, although quite a few are lazy.
    - You earn points for calls/sales, and can use those points to buy things like $10 gift cards to Walmart. But be warned, it takes a decent while (few months) to save up enough points to 'buy' even one gift card.
    - Hiring process is easy.

    Cons

    - The work isn't hard, but it IS extremely stressful. Get used to people being rude, loud, and obnoxious. People will also threaten you and/or the company.
    - They way they handle how they pay their employees is absurd, and confusing. They start you off with a "base rate" of $8.10. Then, depending on which shift you choose, you can make up to $9.35/hr. After 12 weeks, you'll be evaluated for a raise.
    - Time truly IS money at this company. You're timed for every little thing you do. If you take a 5 minute break to use the restroom? You'll have to make it up at the end of your shift. You HAVE to have 40 hours at the end of each week in order to earn the pay you accepted at the interview, otherwise you'll only get paid $8.10 for all of the hours you worked that week, instead of your normal pay... This means you have to pay attention to every. last. minute. If you're sick, or need to take off for an appointment, you have to make up those hours within the *same* work week, otherwise, again, you'll only make $8.10/hr for any hours you worked.
    - It's poorly run. They are incredibly unorganized, and while some people there try their best, the fact is, very few supervisors seem to know what's going on half the time. Ask each one of them the same question, you'll get 10 different answers... if they know at all.
    - Calls come in so fast you literally cannot catch your breath between them sometimes. It's insane.
    - Be prepared to have to make a LOT of upsells for every order you take. (As in, when someone calls to order something, you have to offer them 6-8 OTHER things in addition- even if they keep saying no, not interested, etc. You HAVE to make those upsells PER call.)

    Advice to Management

    -Offer better pay. People work VERY hard for you. They deserve higher salaries.
    - Stop expecting people to have EXACTLY 40 hours a week, or you'll dock their pay.
    - Offer people a couple of BATHROOM breaks, for crying out loud, without it coming out of their work time!
    - Allow people to make up the hours when they can, not within the SAME work week. Sometimes, when you're sick, that's just not possible, but it shouldn't affect whether or not I make $8.10/hr that week, or $9.35/hr.
    -TRAIN YOUR SUPERVISORS better! Seriously, most of them are CLUELESS.
    - I've worked at this establishment for awhile now, and I've YET to meet a single manager, other than the woman who hired me. You could make the effort to introduce yourselves to new people, give them a warm welcome. You could even come into the call center rooms and ask how people are doing once in awhile...

  7. What can I do? It pays a debt.
    Ten francs may save my poor Cosette!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communicator in Green, OH
    Current Employee - Communicator in Green, OH

    I have been working at InfoCision

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Most supervisors are super nice and more than willing to help you out.

    Cons

    The pay is pitiful especially considering all that we do for this company as communicators. All of the chairs are decrepit and falling apart. They have stains on them from who knows what. It's like going back in time to the 80's.

    Advice to Management

    Treat everyone with dignity and respect. Stop cutting our pay for the entire week if we get sick and miss a day.

  8. Didnt make it past a week

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainee in Uniontown, OH
    Former Employee - Trainee in Uniontown, OH

    I worked at InfoCision part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Supervisors and communicators are nice
    cafe is really good
    fitness room and dr are nice to have on site
    Don't work on Saturdays
    Other than that it's not worth it

    Cons

    Threatened to fire me because I had a subpoena to court
    Told me to leave because my license,school ID, hunting license, insurance card or printed copy of my birth certificate or SS card wasn't the proper ID (didn't even give me 1 more day to get my real SS card)
    Trainers were not good and didn't help out and expected us to know everything and we're not nice
    Very shady company that don't trat employees right
    Dress code is rediculously strict
    Schedules are weird so is make up time and pay is not great ethier

    Advice to Management

    Its illegal to fire/threaten to fire some one who cannot attend work Because of a court document
    Need to treat employees better and train better especially ones coming in to work
    for you
    You can't expect some one to walk across the building and use the restroom in 3 minutes ethier

  9. Good sales experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Trainer in San Diego, CA
    Former Contractor - Trainer in San Diego, CA

    I worked at InfoCision as a contractor (more than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You get to choose your own territory, lunch and break schedule. Great training program, they give you as much as you need. Once you learn sales, they teach you to run the office and warehouse. Goal is for you to open your own office.

    Cons

    Strictly commission. Once you learn to sale you are expected to train your own sales team, and if they don't make $40 a day in commissions, your expected to pay them out of your own pocket, so you have to work extra hours to make enough, especially if they have you training 3 or 4 at once. You are considered a 1099 employee, so there are no benefits.

  10. Huge waste of time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InfoCision

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    they have a Work from home position.

    Cons

    they want you to travel 6 hours to their office for one day of training.

  11. Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toledo, OH
    Former Employee - Anonymous Employee in Toledo, OH

    I worked at InfoCision

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Great work environment. On site gym

    Cons

    They have you taking calls in which you have no experience.

    Advice to Management

    Listen to employee when they have ideas.

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