InfoCision

  www.infocision.com
  www.infocision.com

InfoCision Reviews

Updated November 16, 2014
Updated November 16, 2014
129 Reviews
2.4
129 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
InfoCision CEO Craig Taylor
Craig Taylor
39 Ratings

Review Highlights

Pros
  • Great people to work with, will let you have a flexible schedule, have some decent benefits (in 7 reviews)

  • They offered me a full time position with benefits when no one else had this opportunity available to me (in 5 reviews)


Cons
  • You have to be somewhat flexible to adjust to changing needs of the call center (in 10 reviews)

  • Very low pay for the amount of work a person does (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A Job not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InfoCision full-time

    Pros

    Great flexibility with schedule
    Great Co-workers from all walks of life
    Management OK once they realize your going to stick around
     CEO is learning to make it better for employees not just management

    Cons

    Weird pay structure
     commission can be CAPPED
    bonus structure could be better

    Advice to ManagementAdvice

    Give your employees the money they deserve and you will get better results instead on finding ways not to pay them.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Program Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Supervisor in Akron, OH
    Current Employee - Program Supervisor in Akron, OH

    I have been working at InfoCision full-time (more than an year)

    Pros

    4 day work week. Corporate is always willing to help.

    Cons

    Type of work is monotonous. Not for all.

    Advice to ManagementAdvice

    Better pay. It isn't competitive.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    I have to work

    Current Employee - Communicator in Boardman, OH
    Current Employee - Communicator in Boardman, OH

    I have been working at InfoCision full-time (more than an year)

    Pros

    If you work hard you will be rewarded

    Cons

    You have to work to get paid. They only promote people who work hard. I worked 50% of my hours for the last 3 months but I worked 100% the first month I was there, they said I need to improve my attendance. I worked the first month what is wrong with them. They said I knew the policies because I signed the form explaining them. Don't they realized I did not read them. Why do the people who perform well get Bonus. I need money too, I can’t help I struggle on the phone.

    Advice to ManagementAdvice

    It should not matter if your good at the job. It should only matter if you come to work

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  5.  

    Sustainable growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InfoCision

    Pros

    Great chances to get good coaching on a booming buisness

    Cons

    depending on your closest superior you may be required to "pay your dues" in positions you are over qualified for. Unless you have a degree

    Advice to ManagementAdvice

    Your Fresh out of college 25 year old who has chosen you for their first job will not make a better supervisor than someone who has years of experience supervising.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    You gotta have real thick skin to deal with the BS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communicator in Akron, OH
    Former Employee - Communicator in Akron, OH

    I worked at InfoCision part-time (less than an year)

    Pros

    Semi- Clean facility, flexible hours, a break room with a TV and food . They also have a doctor and workout room

    Cons

    The pay was an atrocity! You sit for long periods of hours trying to get these people money. It was the worst experience of my life

    Advice to ManagementAdvice

    Just Stop!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Only if you need a job

    Former Employee - Call Center Representative in Fairlawn, OH
    Former Employee - Call Center Representative in Fairlawn, OH

    I worked at InfoCision full-time (less than an year)

    Pros

    Fairly easy work, no hassle hire

    Cons

    Strict environment, when I was there-weekly scandals in the newspaper. Low pay, high turnover. Constant press from the pit bosses to hit numbers for fundraising, political etc...

    Advice to ManagementAdvice

    Better Pay, better work.

  8.  

    Ok first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communicator (Nonprofit) in Austintown, OH
    Former Employee - Communicator (Nonprofit) in Austintown, OH

    I worked at InfoCision full-time (less than an year)

    Pros

    Professional atmosphere, full time job, nice coworkers

    Cons

    The people you call are usually not happy to deal with telemarketers or fundraisers anyway, and having to presure them through multiple requests through a script is rough. They get mad and you just have to keep pressing, even if they give legit reasons for not donating and are firm, you are supposed to win them over and hear the yes in their no.You also have added stress in the nonprofit department from supervisors to keep your index (ratio of call successes versus people who wont donate) up and sometimes you just cant. I started feeling like the system was against me and no matter how hard I worked, I would never succed and make bonus.

    Advice to ManagementAdvice

    There are wonderfull supervisors and charities to raise money for, but the frequency of calls to the same donors and multiple requests in one phone call are turning people off. They also need to give more break time. The two half hour breaks arent enough time to eat or rest up after the mental stress of constant phone calls.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Little opportunity to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communicator in Akron, OH
    Current Employee - Communicator in Akron, OH

    I have been working at InfoCision full-time (more than 3 years)

    Pros

    Co workers learn from each other

    Cons

    Getting cussed out by people on the phone

    Advice to ManagementAdvice

    Care more about communicators

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Not a Career Choice

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Communicator in Fairlawn, OH
    Former Employee - Communicator in Fairlawn, OH

    I worked at InfoCision full-time (less than an year)

    Pros

    fills time, people watching is entertaining

    Cons

    Training is not reading powerpoint slides aloud. Assignments work better when the person who would perform the actual work wants that specific task. I was hired for one thing, then sent to another department (where others had been and been sorely displeased) without consult.

    Advice to ManagementAdvice

    Stop treatring the workforce as not much more than "seats to be filled" constant turnover should indicate the many places where your "system" is lacking.

    Doesn't Recommend
    Neutral Outlook
  11. 3 people found this helpful  

    Treat long time employees terribly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communictor in Fairlawn, OH
    Former Employee - Communictor in Fairlawn, OH

    I worked at InfoCision full-time (more than 10 years)

    Pros

    Great benefits. Fairly decent training. The supervisors were very nice and knowledgeable and co workers were fun to be around. I made some life long friends there.

    Cons

    I was there for over 20 years. The 1st several years were great, but they started a policy of take away and things went down hill. One of the things they did was direct calls so that they could control your money...especially if you were there for a long time and making good money. They haven't change their base rate in at least 3 years. They'll suspend you at the drop of a hat and don't stand up for their employees at all. It's a terrible place to work, especially since they'd change hours with barely any notice.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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