InfoCision

www.infocision.com
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InfoCision Reviews

Updated February 25, 2015
Updated February 25, 2015
148 Reviews
2.5
148 Reviews
Rating Trends

Recommend to a friend
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InfoCision CEO Craig Taylor
Craig Taylor
48 Ratings

Review Highlights

Pros
  • Great people to work with, will let you have a flexible schedule, have some decent benefits (in 7 reviews)

  • They offered me a full time position with benefits when no one else had this opportunity available to me (in 6 reviews)


Cons
  • You have to be somewhat flexible to adjust to changing needs of the call center (in 10 reviews)

  • Very low pay for the amount of work a person does (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good sales experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Trainer in San Diego, CA
    Former Contractor - Trainer in San Diego, CA

    I worked at InfoCision as a contractor (more than 5 years)

    Pros

    You get to choose your own territory, lunch and break schedule. Great training program, they give you as much as you need. Once you learn sales, they teach you to run the office and warehouse. Goal is for you to open your own office.

    Cons

    Strictly commission. Once you learn to sale you are expected to train your own sales team, and if they don't make $40 a day in commissions, your expected to pay them out of your own pocket, so you have to work extra hours to make enough, especially if they have you training 3 or 4 at once. You are considered a 1099 employee, so there are no benefits.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    It was an okay experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communications Manager in Green, OH
    Former Employee - Communications Manager in Green, OH

    I worked at InfoCision full-time (more than 3 years)

    Pros

    People are great to work with.

    Cons

    Supervisors don't have knowledge of work being done.

    Advice to ManagementAdvice

    More Training

    Doesn't Recommend
    Neutral Outlook
  3.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toledo, OH
    Former Employee - Anonymous Employee in Toledo, OH

    I worked at InfoCision

    Pros

    Great work environment. On site gym

    Cons

    They have you taking calls in which you have no experience.

    Advice to ManagementAdvice

    Listen to employee when they have ideas.

    Doesn't Recommend
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    I enjoyed my time at Infocision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telemarketer
    Former Employee - Telemarketer

    I worked at InfoCision (more than a year)

    Pros

    Decent pay and lots of work

    Cons

    a very religious atmosphere that may not be for everyone

    Recommends
    Positive Outlook
  6.  

    Gained New Respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Huntington, WV
    Former Employee - Customer Service Representative in Huntington, WV

    I worked at InfoCision

    Pros

    Training was great. Honor Grad....met a lot of very nice people to include co-workers and supervisors. Flexible schedule to fit my needs was easily met. Really did not want to leave.

    Cons

    You are given one account to deal with.....mine was The NRA....did not like this account. People were sometimes very
    ill mannered and rude and would be very hard to deal with.

    Advice to ManagementAdvice

    Allow at least a minimum number of requests to change to other accounts. Compensation could be better, even starting out.l

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Above average place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communicator in Austintown, OH
    Current Employee - Communicator in Austintown, OH

    I have been working at InfoCision full-time (more than 5 years)

    Pros

    While no job is absolutely perfect, Infocision is extremely fair. I can only laugh when reading the other posts. These are complainers who are only giving you half of the information. The bonus structure is not complicated. The people who got "screwed" out of a bonus, obviously didn't meet all the criteria needed to receive a bonus...criteria that are explained in detail from day one. There is a differential that is included in your overall pay. YES, if you fail to work 39 hours and 45 minutes that week, you will lose your differential for the whole week. SO....work at least 39 hours and 45 minutes each week then! Plus, in addition to vacation time, we earn unpaid time off, which can be used to save our differential if we work less than 39.75 hours. If you don't like hounding people for money, then don't become a telemarketer! You usually don't get to choose which program you call on...because you're not the boss. You are put where you perform the best...grow up! Someone else complained about having to request a bathroom break on the computer, then wait for like 15-20 minutes...BULL. Sometimes the supervisors have another screen up on their computer and they don't see the requests. All you need to do is get the attention of a supervisor, and they will approve your request. The money is decent, especially for this area. As far as bonuses...you get out what you put in. The company isnt perfect...but I would highly recommend Infocision to anyone.

    Cons

    Supervisors are rarely ever on the same page. No matter what the question, you will probably get a different answer from each supervisor you ask. Seems like there has to be a better way of forecasting how much work we will have. They can be offering overtime and begging us to work more hours...then a week later they are sending people home due to a work shortage. Not a common thing, but it does happen once and awhile.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Call Crazy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Political Fundraiser in Uniontown, OH
    Current Employee - Political Fundraiser in Uniontown, OH

    I have been working at InfoCision full-time (less than a year)

    Pros

    You can bonus weekly and get other rewards. Great atmosphere, variety of calls doing inbound customer service, company benefits. Wonderful supervisors who are always helpful.

    Cons

    13 hour Saturdays, calling people at 8am, irate donors/prospects, bad calls ( mean or very nasty people) and requesting to get up from your desk.

    Advice to ManagementAdvice

    Keep up the incentives! Great rewards and friendly environment stem more positive attitudes! Slower call flow volume would go a long way with communicators doing outbound.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Employment at infocision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Comcast Telemarketing in Dayton, OH
    Current Employee - Comcast Telemarketing in Dayton, OH

    I have been working at InfoCision

    Pros

    The people are great the work is easier then most

    Cons

    It's slightly stress ful. Last minute updates on work schedules and that differential is important and when u don't get it its a big change in pay

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Work as a doormat.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communicator in Green, OH
    Current Employee - Communicator in Green, OH

    I have been working at InfoCision

    Pros

    Job. They are usually nice about if you have to call off.

    Cons

    Bad pay. [Min. to start. you can get bonus if you don't use the bathroom, yes i'm serious, and your numbers are good oh and depending on what hours you work you can make an extra .45 per hour up to an extra almost $2 an hour.] get treated like a door mat. Been here for almost a year, have bent over backwards changing my schedule at the drop of a hat with zero thanks for it.

    Advice to ManagementAdvice

    treat employees better. increase base pay to over min wage.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Business account manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Account Manager in Green, OH
    Current Employee - Business Account Manager in Green, OH

    I have been working at InfoCision full-time (more than a year)

    Pros

    Weekly pay, bonus pay if you show up you basically will still have a job but once violation has occurred protocols are followed

    Cons

    Dealing with customers that complain about their installation or problems that you have no way of fixing for them because your service is limited in regards to their request... Uncertainty of your place o the team in other words if you have a job or not.

    Advice to ManagementAdvice

    No comment

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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