InfoCision Reviews

Updated July 30, 2015
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2.4
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Recommend to a friend
Approve of CEO
InfoCision CEO Craig Taylor
Craig Taylor
60 Ratings

Pros
  • It's the first full time job i've ever held and it's great considering you get health insurance and a matched 401k (in 6 reviews)

  • Semi- Clean facility, flexible hours, a break room with a TV and food (in 5 reviews)

Cons
  • Low pay even after working there for 5 years (in 8 reviews)

  • You will not make any money and will be forced to work weekends, even though they will lie and tell you otherwise when you apply (in 3 reviews)

More Pros and Cons

174 Employee Reviews

Sort: Popular Rating Date
  1. current employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communicator in Youngstown, OH
    Current Employee - Communicator in Youngstown, OH

    I have been working at InfoCision full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    fun environment, learn great customer service skills, good benefits package with dental, vision, 401k, medical, and company paid life insurance. Most supervisors really try to give support.

    Cons

    pay is not great. long periods of sitting down and looking at the computer with the headset on. Have to get used to hearing no.

    Advice to Management

    less trophies and awards....more pay. keep it simple for the communicators.....put your self in their shoes when something seems difficult for them.


  2. Account Executivie

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Akron, OH
    Former Employee - Account Executive in Akron, OH

    I worked at InfoCision full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, with a common goal in mind. I believe they made every employee feel that their role was important. Approachable upper management and very family oriented.

    Cons

    The pay can't keep talent. I'd still be at the company had I not been living paycheck to paycheck.

    Advice to Management

    Find a way to keep top talent. It's a common theme that when individuals leave the company they wish they would have stayed, but have to stay due to higher salary.


  3. Not the best, but you will get paid.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecommunicator in Huntington, WV
    Former Employee - Telecommunicator in Huntington, WV

    I worked at InfoCision full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay if you can work the evening shift(2-10pm). Bonuses for people that make sales quotas and fun games to try to get people to compete.

    Cons

    If you work the morning shift (9-5pm), you get paid 2 dollars less per hour. Anyone who has kids in school can either take the pay cut or never see their children. No time to breathe - they are on you constantly to keep calls going, and can be mean if you don't. Very repetitive tedious work.

    Advice to Management

    Chill out it's just a job.


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  5. Helpful (1)

    Good for gaining skills!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecummications Specialist in Dayton, OH
    Former Employee - Telecummications Specialist in Dayton, OH

    I worked at InfoCision full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The team like atmosphere is great for any employee looking to learn new skills.

    Cons

    The full extra hour you have to be at work because you take 2 30 minute unpaid lunches during the day. Also it is mandatory that you work at least one weekend day every week and childcare is no longer offered and the facility.


  6. Helpful (2)

    Communicator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communicator in Dayton, OH
    Former Employee - Communicator in Dayton, OH

    I worked at InfoCision (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The cafeteria is nice, though overpriced. Hours are decent. Make more money for working nights or weekends.

    Cons

    Filthy facilities, false hope given to employees in regards to potential for advancement. Lots of favoritism. Find any reason to take away bonuses.


  7. I.T.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology Data Analyst in Akron, OH
    Former Employee - Information Technology Data Analyst in Akron, OH

    I worked at InfoCision full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I liked most of my co-workers.

    Cons

    Overworked, extremely under paid, management does not care about you.

    Advice to Management

    Upper management needs a complete overhaul. Start treating your employees like family, not just another spot filler. Also, pay your employees better.


  8. terrible experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Akron, OH
    Former Employee - Anonymous Employee in Akron, OH

    I worked at InfoCision full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Honestly, I don't have a whole lot of positive things to say about my time at Infocision. A few people were nice to work with.

    Cons

    I felt like I was in high school, or jail. I was micromanaged on a daily basis and felt like nothing I did was ever good enough. The money is just above the poverty line. I'm going back to college and getting a degree to avoid places like this. BTW, you don't even need a high school diploma or GED to get hired here. Bathrooms are filthy.

    Advice to Management

    I'd say just shut this company down, or make changes that will improve the lives of your employees.That's all.


  9. Helpful (1)

    A Fun Job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communicator in Mansfield, OH
    Current Employee - Communicator in Mansfield, OH

    I have been working at InfoCision full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Supervisors are really helpful and like to have fun at work. Training is 6 weeks and I was glad it was that long because there was alot to learn. I had to miss a day of work for an appointment and was allowed to make up the time. Pay for Performance plan is awesome! I got about a $400 a month raise for qualifying.

    Cons

    Some of my co-workers are negative but I moved away from them and my numbers improved. It can be hard dealing with rude customers sometimes.

    Advice to Management

    Keep having fun in the room and giving away prizes and gift cards!


  10. Direct Sales-Comcast B2B

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Manager in Green, OH
    Former Employee - Business Account Manager in Green, OH

    I worked at InfoCision full-time (Less than a year)

    Approves of CEO
    Approves of CEO

    Pros

    I loved my managers! At infocision they try to make employees feel like a part of their family. For example when my division left the company found a way to make sure no one lost their job.

    Cons

    The company has unrealistic goals for a telemarketing company, which causes lower management to become task masters( i.e high stress for everyone). TMQ (total quality management) is ridiculous with how the rate the communicators.

    Advice to Management

    Set realistic goals, and fix the reward system.


  11. Helpful (2)

    Account executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Akron, OH
    Current Employee - Account Executive in Akron, OH

    I have been working at InfoCision full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I like the people I work with and that's about all. The employees are all in the same boat and bond well in a pile of crap.

    Cons

    Management has their heads up their butts. They under pay and over expect. It's akin to working for a communist organization. They care nothing about the people and drive us to the brink of insanity.

    Advice to Management

    Close up shop and move on. You clearly don't care about anyone.



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