Infogroup Reviews

Updated April 16, 2015
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3.0
67 Reviews
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Infogroup President & CEO Michael Laccarino
Michael Laccarino
27 Ratings

Pros
  • There are some great people who work here and the work is challenging (in 5 reviews)

  • Pretend to work from home and not even answer your phone (in 3 reviews)

Cons
  • Minimal communication from the senior management (in 6 reviews)

  • Frequent change in upper management leading to toxic political environment (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Salesdrone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Infogroup full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    You exceed your number you do very well. Emphasis on customer service. Lots of long time employees who care about quality but management is on a different page.

    Cons

    Nonstop forecasting and reporting on reporting. Not much training. Management is running this company to sell in 5 years. So, focus is on productivity. Data is declining in value. Lots of errors in database and very few resources to fix problems.

    Advice to Management

    Treat people like humans not like spreadsheet jockeys. Fix the data quality issues

  2. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE

    I worked at Infogroup full-time (more than 8 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Relaxed enviroment
    Lots of great people work there
    Vacation package is great

    Cons

    Owned by Private Equity
    Rarely give Raises
    Benefits are not very good
    401 k matching is only in company stocks

    Advice to Management

    Listen to your employees when they tell you they are unhappy, or else you end up freaking out when they submit their 2 week notice.

  3. Company has been ok to work for - management could be more structured.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Papillion, NE
    Current Employee - Account Manager in Papillion, NE

    I have been working at Infogroup full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great products and information to provide to customers.

    Cons

    Management leadership and base salary.

    Advice to Management

    Provide better direction and pay.

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  5. Full time Sales Executive in National Directories

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Omaha, NE
    Current Employee - Sales Executive in Omaha, NE

    I have been working at Infogroup full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked for this company for a total of 5 years. Flexible hours and overall a good group of people in my sales division. I was given freedom to do my job without a lot of micromanagement.

    Cons

    Sub par benefits, Constantly changing commission structure that could be altered at any time. This made it impossible to know your pay from month to month. Sales commissions appeared to be based on profit margins of the company from a month to month basis. The final straw for me was after my comp plan was cut in half with no notice.

    Advice to Management

    Listen to your sales team and don't play favorites as a manager. Speak up to upper management and voice concerns for your employees.

  6. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY

    I worked at Infogroup full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Excellent flexibility. Strong CTO.

    Cons

    Horrible inconsistencies in management (Exec)

    Advice to Management

    Don't waste your employees time with all the metrics and reporting on the Outdated Excel Spreadsheets.

  7. Infogroup review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Infogroup

    Recommends
    Recommends

    Pros

    Flexible schedule, competitive pay, benefits, management

    Cons

    I havent ran into any cons yet

  8. Helpful (1)

    Not a long term career solution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director IT Operations in Omaha, NE
    Former Employee - Director IT Operations in Omaha, NE

    I worked at Infogroup

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Average benefits. Company was dissected by the SEC and created many changes. Now is much smaller and has stabilized. Basically, a list marketing company. Flexible schedule depending on your direct supervisor.

    Cons

    Unstable management. Changing or lack of clear vision. The company has been carved up and needs a major reinvented. Doesn't seem to have the leadership or desire to engage in a major overhaul. As information has become more available the companies niche has eroded.

    Advice to Management

    No well defined career path. Upper management only focused on the profit and not the culture / employees. Sure they give it lip service, but no real actions.

  9. Infogroup

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Papillion, NE
    Current Employee - Customer Service in Papillion, NE

    I have been working at Infogroup full-time (less than a year)

    Pros

    Companies gives coupons for lunch. And very flexible schedules.

    Cons

    Low pay. And extremely boring if you work in customer service. Customer service at infogroup will make you sick. Please if you have heart issues do not apply for that position.

    Advice to Management

    Please pay your employees. Specially the customer service rep, the job is hectic and should be well compensate.

  10. Relaxed Environment, Lack of Direction and Inscentive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Bethel, CT
    Current Employee - Account Manager in Bethel, CT

    I have been working at Infogroup full-time (more than a year)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Relaxed environment, lenient hours, friendly people.

    Cons

    Lack of direction, low pay, lack of raises, no bonuses, erratic clients.

    Advice to Management

    Provide incentive to employees to keep them driven and focused.

  11. Helpful (1)

    Client Service Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Specialist
    Former Employee - Client Service Specialist

    I worked at Infogroup full-time (less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good hourly rate for my area. Although I wasn't there very long, I got a good behind the scenes look at what it takes to create direct mail listings.

    Cons

    Very poor new hire training. The training information I was provided didn't work properly and I was asked to use another trainee's information. (The numbers we were provided were supposed to be different.) So, when it came time for me to enter numbers and information nothing worked because we were both logged in and trying to access the same information.

    After a month an a half of being hired, I was told I would be taking over the companies largest client because the regular representative was going on maternity leave. I felt like I was getting thrown to the wolfs. I was also instructed to not inform the client that I was taking over the account. After hearing that, I decided that it was time for me to leave.

    Advice to Management

    Better training. Better training. Better training. It also wouldn't hurt to make the office more friendly by not having to e-mail all correspondence, especially when the person you want to talk to is only a few feet away in the next cubical.

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