Infogroup

  www.infogroup.com
  www.infogroup.com

Infogroup Reviews

Updated October 25, 2014
Updated October 25, 2014
54 Reviews
2.4
54 Reviews
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Infogroup President & CEO Michael Laccarino
Michael Laccarino
22 Ratings

Review Highlights

Pros
  • There are some great people who work here and the work is challenging (in 5 reviews)

  • Pretend to work from home and not even answer your phone (in 3 reviews)


Cons
  • Minimal communication from the senior management (in 6 reviews)

  • Frequent change in upper management leading to toxic political environment (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    flexible but little growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Papillion, NE
    Current Employee - Anonymous Employee in Papillion, NE

    I have been working at Infogroup full-time (more than 5 years)

    Pros

    Flexible hours, good work environment, people are friendly and nice.

    Cons

    Very little career path organization. Very little cross department communication to the point of a lot of work redundancy. Nepotism is fastest track through ranks.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Infogroup full-time (more than 3 years)

    Pros

    There are some great people who work here and the work is challenging. There are also people abusing the system and playing favorites. My mgr micro-manages because she's over her head.

    Cons

    There is a lot of gender and cultural bias and the CEO doesn't believe in annual performance reviews or merit increases. HR seems to have absolutely no influence or role in the company.

    Advice to ManagementAdvice

    Join the 21st century and implement performance and merit reviews! If you expect employees to continually work 12 hour days and all weekend without a comp day, you going to have an exodus on your hands!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Papillion, NE
    Current Employee - Account Manager in Papillion, NE

    I have been working at Infogroup full-time (more than an year)

    Pros

    Relax atmosphere with the overall company in the Papillion office. Excellent holiday schedule for employees that have families.

    Cons

    Raises are non existent. Unless you are in sales, your compensation will not go up. Even as a sales person, your base salary will not go up. Only way to increase your compensation with sales is adding to your book of business. In the sales world, management has discretion on what reps get certain sales, can be extremely biased and not help newer reps make a name for themselves.

    Advice to ManagementAdvice

    Sales management - hand out territories and realize the effort that your newer reps are putting in. Don't be to quick to cut them out if you see potential. That is what real management does, recognizes potential in their team.

    Overall for the company - find a better way to approach people about not giving raises. If you keep saying there is hope and "we talked about it in our budget meeting." that is only making things worse. You want honesty from your employees to in turn be honest with them. Example: "No, there are no immediate plans for raises for next year's budget." Being straight and direct will upset some, but most will appreciate the honesty. You have a great group of employees, MOST of them will not give on you.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Lowest form of sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Omaha, NE
    Former Employee - Account Manager in Omaha, NE

    I worked at Infogroup full-time (more than 3 years)

    Pros

    Offered a big company atmosphere and there were some very successful people amongst out of thousands of employees. There was real opportunity.

    Cons

    Phone sales reps are brought in with or without a college degree to make phone calls to tepid leads at best. Health insurance plan was so bad I went retail and got more coverage for less money than the company plan including their match! There are thousands of people who are content at the starting salary and a bit more but major bonuses seemed to never actually pay out (change in commission bonus structure right before a payment, etc.) Feels like a very professional boiler room.

    Advice to ManagementAdvice

    Change this culture. It feels like you're shilling a shady product when it doesn't have to be that way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Worst Practices... at all levels - product, people, transparency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Management Director in Atlanta, GA
    Former Employee - Account Management Director in Atlanta, GA

    I worked at Infogroup full-time (more than 3 years)

    Pros

    No one works past 530 regardless of what the customer needs. You dont need to know anything about customers. You can be rude to coworkers. You can make all your own coffee. Pretend to work from home and not even answer your phone. No need to worry about accountability. Customer emergency? You can take care of that after the weekend.

    Cons

    The product and the people are worst-in-class. No respect. No integrity. No concern for honest representation. You can be assured of being surrounded by incompetency. Constant delivery failures, no product roadmap, obsolete software, professional attitude is non-existent. 20% of the people do 80% of the work.

    Advice to ManagementAdvice

    To the owners - Did anyone do due diligence before the purchase? PT Barnum is probably a role model for leadership.

    Ask yourself - Am I proud of the way I treat employees? Do I feel good after I leave a meeting with a customer? Can I look in the mirror and can I sleep at night?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Understanding and Flexible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Email Marketing in Papillion, NE
    Current Employee - Email Marketing in Papillion, NE

    I have been working at Infogroup full-time (more than 5 years)

    Pros

    Great in terms of work life balance. I couldn't ask for better superiors. They are very understanding and flexible when it comes to family matters. There is a very laid back atmosphere that encourages collaboration and teamwork that keeps everyone motivated.

    Cons

    There isn't a well defined career path. In order to climb the ladder, you have to move departments or wait for someone above you to be promoted or leave the company. Pay could be better also.

    Advice to ManagementAdvice

    Reward your employees for hard work and a job well done. Help them to grow to benefit your company, not someone else's.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Lots or room to gain responsibility/Experience, but managers are never given enough resources to do the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Omaha, NE
    Current Employee - IT Manager in Omaha, NE

    I have been working at Infogroup full-time (more than 8 years)

    Pros

    Provides plenty of new opportunities for responsibility. Colleagues are great.
    Schedules are flexible.

    Cons

    No raise in pay if you move up from within the company. Raises are always better requested "Next Quarter".... no real "Perks". Very boring and gray in the building, and corporate culture.

    Advice to ManagementAdvice

    Please stop moving teams around, and really consider paying to keep your people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    love what I do and the people I work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Client Operations Specialist in Ames, IA
    Current Employee - Senior Client Operations Specialist in Ames, IA

    I have been working at Infogroup full-time (more than 10 years)

    Pros

    I enjoy the work I do, it challenges me. I've worked for my division of our company for over 25 years and have seen us be bought and sold many times. This current group of investors is no different than any in the past. No better, No worse, just neutral.

    Cons

    Lack of annual reviews, raises are few and far between, the PTO policy is not structured in a way that benefits the employees, you have to use it all by the end of the year and start the next year with only two days of PTO, I hate to be sick in January. The big push for more and more sales without the systems and workers in place to handle the accounts successfully. There is a lack of training on new systems before they are rolled out, including the systems themselves.

    Advice to ManagementAdvice

    Consider how you would feel if you were a lower level employee and had to live by the current PTO policy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Not Recommended

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in Papillion, NE
    Current Employee - Systems Administrator in Papillion, NE

    I have been working at Infogroup full-time (less than an year)

    Pros

    Trying hard to think of "Pros." My boss let me modify my hours so that I could come in earlier...that was a good thing.

    Cons

    Everything is an emergency, there's no planning, it's just a big, disheveled pile of IT that makes little sense and doesn't work too well. Vacancies not back-filled in a timely manner, which makes turn-over/training impossible or at best, difficult. Management mismanages pretty much everything. We can't even get functionally relevant technical books for our team. There is an open and tangible disdain for employees on my team.

    Advice to ManagementAdvice

    Adopt some 6 Sigma or something... Get a grip.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Subpar management, constant political turmoil

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Infogroup full-time (more than 5 years)

    Pros

    Depending on the position, one can just punch the clock and get by while it lasts. They have some good data assets, but all the technologies are literally stitched together. Benefits are decent, but don't expect any other perks.

    Cons

    Constant reorganization. No continuity in company direction or policies. Frequent change in upper management leading to toxic political environment. No scheduled review or raise. Defeated attitude set in. Management repeatedly rely on a few good employees who end up burned out. Most management team members do not have good industry knowledge, leading bad decisions.

    Advice to ManagementAdvice

    Empower the middle management and put more resources in training. This is an environment where capable employees are punished with no hope for advancement. Constant reorganization doesn't help matters either.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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