Ingram Micro
3.3 of 5 238 reviews
www.ingrammicro.com Santa Ana, CA 5000+ Employees

Ingram Micro Reviews in Williamsville, NY

Updated Apr 11, 2014
All Employees Current Employees Only

3.3 17 reviews

                             

83% Approve of the CEO

Ingram Micro CEO Alain Monie

Alain Monie

(6 ratings)

80% of employees recommend this company to a friend
17 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Spent a short time there, but a good company to work for.

    Sales Support Associate I (Former Employee)
    Williamsville, NY

    ProsThey take care of their employees and have many benefits and perks that make the job bearable.

    ConsPay is low, but that is to be expected in the area. I was not put in a position that challenged me in any way.

    Advice to Senior ManagementMonitor employees that are working positions that they are overqualified for and move them to better positions.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Stable company in Buffalo, but management leaves a bit to be desired.

    Anonymous Employee (Former Employee)
    Williamsville, NY

    ProsCulture is employee focused for the most part. Can bring ideas to the table that will be heard and potentially implemented.

    ConsCompensation is not consistent; people doing the same job could be $15-25K apart. Putting people into management roles for sheer convenience rather than based on abilities. No room for growth on the operations side.

    Advice to Senior ManagementEnsure you know the culture and role your associates play and be able to back them up. Don't just put someone into a leadership role because they are visible to you on a daily basis, rather hire the right leadership to help drive the teams.

    Yes, I would recommend this company to a friend

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    4 people found this helpful  

    Starter job, but beware the surprise layoffs

    Various (Former Employee)
    Williamsville, NY

    Pros-Good starter job if you're fresh out of
    -Learn a lot here, very quickly, like most people say
    -Other companies do acknowledge them being on your resume, and like that you're familiar with a large corporate environment
    -If you're in the right department, you'll meet some great people, who you'll stay friends with even after leaving
    -If you ever get a return on something you sold, at least know that everything they tell you is a scare tactic. A $30 billion company isn't suffering because someone returned a $2 cable. Which they will try to tell you costs the company $80k somehow.

    Cons-First and foremost. This company's Buffalo office is a CALL CENTER. Don't let anyone tell you otherwise. Depending on the department you're in, this could be anything from a 5 call/day minimum, to your boss yelling at you for going to the bathroom, after being strapped to your chair for another 50 call day.
    -Company likes to conduct layoffs, which they're extremely good at hiding from the rest of the company, and obviously from the public (and DOL)
    -On the above, you'll notice an awful lot of things hinting they aren't doing as well as they'd like you to think. The place can't even install HEPA filters; there are huge black marks around all the air vents.
    -Phones are Avaya antiques from 1980. Spend a little on technology please. Vendors come in and laugh at the place.
    -If you don't drink, stay away. The place reeks of booze on Monday mornings. And Tuesday, and Wednesday...
    -Some departments are badly understaffed, between layoffs, and people leaving. I worked in one that couldn't pay people enough to stay. Literally.
    -If you're intelligent, and a smart worker, you may butt heads with a lot of the 'order monkeys' who work here. Be ready for a lot of frustration.
    -If you're a realist, and don't like meetings where people spend hours throwing around buzz words ("pillars" was a big one when I left), stay far away. You'll spend more time reading up on buzz words than actually doing work.
    -Some departments will give you a ridiculous amount of red tape. There are a few terrific bosses here, but a lot more who are solely interested in teaching you "how you should work at a job" and "things you do that you shouldn't do anymore."
    -If you are the rare breed of person who is assertive (not aggressive), and will argue a point in a fair manner, don't bother. Be ready to be taken to "the room" to be scolded by someone who was in your exact spot 2 years prior. Trying to explain your reasoning results in more yelling and punishment.
    -...and God forbid you ever get an item returned that you sold. You'll come home in tears.

    Advice to Senior ManagementPaul Bay (President), please whisper quieter when you scoff at your employees' appearance after passing them. It's too obvious.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Ingram Micro is a good place to get experience and grow into new roles.

    Technical Support Specialist I (Current Employee)
    Williamsville, NY

    ProsI got several raises in the first year. My salary increased by 4K in one year. There is room for growth and the company is focused on employee development. Contact with new technologies and training is always available.

    ConsThe culture in tech support is high pressure. People who make too many mistakes get fired for even the smallest returns on products. More than half of the tech support reps are "Champs" which seems good until you get into the position. You still have to take the same number of calls, and run projects for vendors without requesting overtime.

    Advice to Senior ManagementPlease staff tech support adequately so that people with expanded roles can actually meet their responsibilities

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Channel Account Specialist II

    Channel Account Specialist II (Current Employee)
    Williamsville, NY

    ProsLarge office, some perks. Good teammates and enviroment

    Conscrappy managment; doesn't look out for their employees

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    Ingram Micro Inc

    Credit Associate (Current Employee)
    Williamsville, NY

    ProsThe business is exciting and changes often. It is fast paced and high volume. Nobody is under-worked. There is room for advancement, but it helps to be a "good ole boy". Salaries are fair. Hours are good, rarely work during the evenings and weekends, but expect to be available as needed at odd hours. Dress is corporate casual.

    ConsYou must love living in a very, very small cube. Desk space for the majority is about 3' x 3'. Packed in like sardines is an understatement. There are some woman executives, however, the company is [white male] top heavy. Some people do not know what corporate casual means.

    Advice to Senior ManagementBe trustworthy

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    100% Sales

    Market Development Specialist II (Current Employee)
    Williamsville, NY

    Prosif you are a go-getter, willing to work your butt off IN SALES then you will make it in this company.

    ConsThere is not a process for cross-department transfers. Meaning if you are in tech support and would like to move to sales, there is no "approved" route to go on. You're kind of on your own with that.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Great company, poor recognition

    Technical Support Specialist I (Current Employee)
    Williamsville, NY

    ProsGreat benefits, upbeat atmosphere, learning opportunities, good starting pay. The overall attitude is toward helping, learning and growth.

    ConsThe tech support mentality is anyone off the street can replace any current employee and as a result advancement is difficult and pay can be stagnant until threatening to leave.

    Advice to Senior ManagementRecognize the hard working employees and reward them before they leave

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Perfect job for a new graduate

    Operations Analyst (Current Employee)
    Williamsville, NY

    Prossharing knowledge is the norm

    Consdepartment structure is very flat

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Licensing specialist

    Vendor Licensing Specialist (Former Employee)
    Williamsville, NY

    ProsLow expectations, not too stressful

    ConsCall center. Glorified sales position. Promotions are nothing more than a pay raise with the same responsibilities. Not merit based but more nepotism when asking for promotions.

    Advice to Senior ManagementLook out for your employees.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Ingram Micro reviews and ratings in Williamsville, NY — including employee satisfaction and approval rating for Ingram Micro CEO Alain Monie. All 17 reviews posted anonymously by Ingram Micro employees.