Ingram Micro

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Ingram Micro Reviews in Williamsville, NY

Updated April 11, 2014
Updated April 11, 2014
262 Reviews

3.2
262 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ingram Micro CEO Alain Monie
Alain Monie
117 Ratings

Review Highlights

Pros
  • They are understanding of a work life balance (in 20 reviews)

  • I learned a lot at Ingram, and met a lot of great people (in 15 reviews)


Cons
  • Uncertainty and low margin business make for decisions that aren't always popular (in 5 reviews)

  • You won't find work-life balance (in 5 reviews)

More Highlights

18 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Spent a short time there, but a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Associate I  in  Williamsville, NY
    Former Employee - Sales Support Associate I in Williamsville, NY

    Pros

    They take care of their employees and have many benefits and perks that make the job bearable.

    Cons

    Pay is low, but that is to be expected in the area. I was not put in a position that challenged me in any way.

    Advice to ManagementAdvice

    Monitor employees that are working positions that they are overqualified for and move them to better positions.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Stable company in Buffalo, but management leaves a bit to be desired.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Williamsville, NY
    Former Employee - Anonymous Employee in Williamsville, NY

    Pros

    Culture is employee focused for the most part. Can bring ideas to the table that will be heard and potentially implemented.

    Cons

    Compensation is not consistent; people doing the same job could be $15-25K apart. Putting people into management roles for sheer convenience rather than based on abilities. No room for growth on the operations side.

    Advice to ManagementAdvice

    Ensure you know the culture and role your associates play and be able to back them up. Don't just put someone into a leadership role because they are visible to you on a daily basis, rather hire the right leadership to help drive the teams.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Starter job, but beware the surprise layoffs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Various  in  Williamsville, NY
    Former Employee - Various in Williamsville, NY

    Pros

    -Good starter job if you're fresh out of
    -Learn a lot here, very quickly, like most people say
    -Other companies do acknowledge them being on your resume, and like that you're familiar with a large corporate environment
    -If you're in the right department, you'll meet some great people, who you'll stay friends with even after leaving
    -If you ever get a return on something you sold, at least know that everything they tell you is a scare tactic. A $30 billion company isn't suffering because someone returned a $2 cable. Which they will try to tell you costs the company $80k somehow.

    Cons

    -First and foremost. This company's Buffalo office is a CALL CENTER. Don't let anyone tell you otherwise. Depending on the department you're in, this could be anything from a 5 call/day minimum, to your boss yelling at you for going to the bathroom, after being strapped to your chair for another 50 call day.
    -Company likes to conduct layoffs, which they're extremely good at hiding from the rest of the company, and obviously from the public (and DOL)
    -On the above, you'll notice an awful lot of things hinting they aren't doing as well as they'd like you to think. The place can't even install HEPA filters; there are huge black marks around all the air vents.
    -Phones are Avaya antiques from 1980. Spend a little on technology please. Vendors come in and laugh at the place.
    -If you don't drink, stay away. The place reeks of booze on Monday mornings. And Tuesday, and Wednesday...
    -Some departments are badly understaffed, between layoffs, and people leaving. I worked in one that couldn't pay people enough to stay. Literally.
    -If you're intelligent, and a smart worker, you may butt heads with a lot of the 'order monkeys' who work here. Be ready for a lot of frustration.
    -If you're a realist, and don't like meetings where people spend hours throwing around buzz words ("pillars" was a big one when I left), stay far away. You'll spend more time reading up on buzz words than actually doing work.
    -Some departments will give you a ridiculous amount of red tape. There are a few terrific bosses here, but a lot more who are solely interested in teaching you "how you should work at a job" and "things you do that you shouldn't do anymore."
    -If you are the rare breed of person who is assertive (not aggressive), and will argue a point in a fair manner, don't bother. Be ready to be taken to "the room" to be scolded by someone who was in your exact spot 2 years prior. Trying to explain your reasoning results in more yelling and punishment.
    -...and God forbid you ever get an item returned that you sold. You'll come home in tears.

    Advice to ManagementAdvice

    Paul Bay (President), please whisper quieter when you scoff at your employees' appearance after passing them. It's too obvious.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Ingram Micro is a good place to get experience and grow into new roles.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Specialist I  in  Williamsville, NY
    Current Employee - Technical Support Specialist I in Williamsville, NY

    Pros

    I got several raises in the first year. My salary increased by 4K in one year. There is room for growth and the company is focused on employee development. Contact with new technologies and training is always available.

    Cons

    The culture in tech support is high pressure. People who make too many mistakes get fired for even the smallest returns on products. More than half of the tech support reps are "Champs" which seems good until you get into the position. You still have to take the same number of calls, and run projects for vendors without requesting overtime.

    Advice to ManagementAdvice

    Please staff tech support adequately so that people with expanded roles can actually meet their responsibilities

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Channel Account Specialist II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Channel Account Specialist II  in  Williamsville, NY
    Current Employee - Channel Account Specialist II in Williamsville, NY

    Pros

    Large office, some perks. Good teammates and enviroment

    Cons

    crappy managment; doesn't look out for their employees

  7.  

    Ingram Micro Inc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Associate  in  Williamsville, NY
    Current Employee - Credit Associate in Williamsville, NY

    Pros

    The business is exciting and changes often. It is fast paced and high volume. Nobody is under-worked. There is room for advancement, but it helps to be a "good ole boy". Salaries are fair. Hours are good, rarely work during the evenings and weekends, but expect to be available as needed at odd hours. Dress is corporate casual.

    Cons

    You must love living in a very, very small cube. Desk space for the majority is about 3' x 3'. Packed in like sardines is an understatement. There are some woman executives, however, the company is [white male] top heavy. Some people do not know what corporate casual means.

    Advice to ManagementAdvice

    Be trustworthy

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    100% Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Market Development Specialist II  in  Williamsville, NY
    Current Employee - Market Development Specialist II in Williamsville, NY

    Pros

    if you are a go-getter, willing to work your butt off IN SALES then you will make it in this company.

    Cons

    There is not a process for cross-department transfers. Meaning if you are in tech support and would like to move to sales, there is no "approved" route to go on. You're kind of on your own with that.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great company, poor recognition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Specialist I  in  Williamsville, NY
    Current Employee - Technical Support Specialist I in Williamsville, NY

    Pros

    Great benefits, upbeat atmosphere, learning opportunities, good starting pay. The overall attitude is toward helping, learning and growth.

    Cons

    The tech support mentality is anyone off the street can replace any current employee and as a result advancement is difficult and pay can be stagnant until threatening to leave.

    Advice to ManagementAdvice

    Recognize the hard working employees and reward them before they leave

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Perfect job for a new graduate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Analyst  in  Williamsville, NY
    Current Employee - Operations Analyst in Williamsville, NY

    Pros

    sharing knowledge is the norm

    Cons

    department structure is very flat

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Licensing specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vendor Licensing Specialist  in  Williamsville, NY
    Former Employee - Vendor Licensing Specialist in Williamsville, NY

    Pros

    Low expectations, not too stressful

    Cons

    Call center. Glorified sales position. Promotions are nothing more than a pay raise with the same responsibilities. Not merit based but more nepotism when asking for promotions.

    Advice to ManagementAdvice

    Look out for your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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