Inktel Reviews

Updated April 17, 2015
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2.7
34 Reviews
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J. Ricky Arriola
24 Ratings

Employee Reviews

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  1. Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Miami Lakes, FL
    Current Employee - Customer Service Representative in Miami Lakes, FL

    I have been working at Inktel

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have been a CSR with Inktel for over a year and really enjoy working here. My co-workers are fantastic as well as the supervisors. I have found that a majority of the supervisors started out as CSR's so they can relate to their employees. Lots of room for growth in this company.

    Cons

    The performance expectations are high but I feel we get enough support to meet goals.

    Advice to Management

    Keep promoting from within! That is very motivational for those of us who strive to advance within the company.

  2. IM QUITTING !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Miami Lakes, FL
    Current Employee - Customer Service Representative in Miami Lakes, FL

    I have been working at Inktel

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    MIKE RAMOS Was The Best Supervisor EVER ! If It Wasn't For Him And Some Of The Employees I Don't Think I Would Have Made It. Mike Made The Work Environment So Much Fun And CHILLED. I Enjoyed Coming To Work Now That He's Gone The Program That He Supervise Has Gone Down The Drain. When I First Started Working Here The Pay Was OK. They Work With Your School Schedule (MAYBE). The Hours I Work Is 8:30-5 NOT BAD AT ALL...

    Cons

    Getting Paid TWO Times In A Month, (on the 7th and 22nd if one of the two dates is on a weekend you will get paid Friday or Monday), If You Don't Kiss Butt You Get Higher Management Butt To Kiss. FAVORITISM At It's FINEST. The Environment Puts Me In The Mind Of A Highschool, ALOT OF DRAMA. NO RAISE, THE BONUSES ARE HORRIBLE, IF YOUR WORK HOURS IS AFTER 9 THERE IS NO PARKING & THIS WORK PLACE IS DUSTY.

    Advice to Management

    CLEAN THIS WORK ENVIRONMENT. ACKNOWLEDGE GREAT WORKERS... Don't Expect Agents To Assist Supervisor With Supervisor WORK With No PAY Raise.

  3. Amazing environment, and inviting staff members.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Doral, FL
    Current Employee - Customer Service Representative in Doral, FL

    I have been working at Inktel full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible schedules, and understanding for all employees.

    Cons

    Understaffed office, and communication was not the best.

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  5. Growth with company personally & professionally. A lot of favoritism. They have a structure verbatim for all scenerios.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Doral, FL
    Former Employee - Call Center Representative in Doral, FL

    I worked at Inktel full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Personal and professional development. Great people working there such as the agents your peers. Good culture. Very structure. Good job for someone who doesn't care too much just looking for same pay no bonuses or raises.

    Cons

    No raises. Same pay for everyone unless you become a boss pet. Lots of favoritism. Same speach for everyone who's looking for advancement. They try to squeeze all the juice out of you till you notice their full of it.

    Advice to Management

    Value your good employees. Give raises there are many companies out there paying more than you. Stop the favoritism. Keep your word when you say you will do something. Don't best around the Bush.

  6. Inktel ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Consultant
    Former Employee - IT Consultant

    I worked at Inktel

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good salary, evironment and teammates

    Cons

    No balance work life most of the time

  7. Helpful (1)

    Something for everyone!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Miami Lakes, FL
    Current Employee - Customer Service Representative in Miami Lakes, FL

    I have been working at Inktel

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The best part of the company is the people who work there. Inktel has a unique culture and very diverse people. There are programs for sales, customer service, catering and whatever may be your niche. You can definitely grow with the company and consider it a stable/long term job.

    Cons

    Like anything in life, it is what you make it. If you give it your best, you can accomplish many things: a better schedule, bonus, a higher position, etc. The people who complain are probably the very people who did not commit and put their best foot forward. Inktel believes in promoting from within and they're willing to train and develop you; you have to want it and show that you have what it takes!

  8. Challenging, fun, and a place to really grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Inktel

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you want a place where you can really grow and stretch and become a better version of your self, then Inktel is the right place for you. They really care about their people and invest time and energy into them to make them better.

    Cons

    If you're someone who just wants to coast and do the bare minimum, you won't fit in very well at Inktel.

    Advice to Management

    Continue to invest in your personnel!!!

  9. Inktel has been a positive experience for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Miami Lakes, FL
    Current Employee - Customer Service Representative in Miami Lakes, FL

    I have been working at Inktel

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I had very little work experience when I started at Inktel. My supervisor has had a lot of faith in me and has helped develop my skill sets. I am so motivated to advance in the company. Almost all the supervisors at my location started off on the phones, so I am confident I can move up in this company.

    Cons

    There are very strict rules and guidelines around performance and attendance. I guess this is needed in the call center environment.

    Advice to Management

    Special thanks to my supervisor for believing in me and giving me opportunities for development.

  10. Easy to work with and rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Miami Lakes, FL
    Former Employee - Customer Service Representative in Miami Lakes, FL

    I worked at Inktel

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people are friendly and positive. It is easy to talk to supervisors and managers. It was a great experience overall.

    Cons

    The holiday season is crazy, it was hard to find parking with so many people working.

  11. This job is good for starters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Miami, FL
    Current Employee - Customer Service Representative in Miami, FL

    I have been working at Inktel full-time (Less than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    This job has a steady $10/hour pay, good for college students especially. They are flexible with hours (many schedules), and has good training. After 3 months here, I was having 100% calls because I got good at it. Anyone can do this, they just need the patience to learn everything.

    Cons

    The hourly pay does not increase unless you hit Supervisor position. This is really inconvenient for those who get tired due to no promotion or salary increase.

    Advice to Management

    PLEASE RAISE OUR WAGES. WE ARE THE ONLY CALL CENTER AT 10 DOLLARS AN HOUR AND IT GETS FRUSTRATING.

Inktel Photos

Renovated Break Room-- Unveiled May 2012

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