Inman's Auto Rescue

  www.inmansautorescue.com
  www.inmansautorescue.com
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Inman's Auto Rescue Reviews

Updated August 29, 2014
Updated August 29, 2014
17 Reviews
1.4
17 Reviews
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  1.  

    In 6 months so far so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician  in  Denver, CO
    Current Employee - Service Technician in Denver, CO

    I have been working at Inman's Auto Rescue as a contractor for less than a year

    Pros

    My territory generally stays busy or very busy so there is plenty of work for me and money to make.

    Cons

    Sometimes my calls are as far as 25 miles away which makes me earn very little on one time and gas consuming call. In general most calls are in my emediate vincinity.

    Advice to ManagementAdvice

    Having more detailed address and general call information would help

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    This place is horrible to work at and use for service. I'm sorry there's not a negative star

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Inman's Auto Rescue

    Pros

    Casual dresscode(minimum word limit for this section but that really is all I experienced so here that's all I have)

    Cons

    Some of the challenges working here are:
    1) being screamed at and watching other people get screamed at as if you killed your their dog
    (harassment)
    2)being expected to know how to do everything the second day on the floor when your mentor is so frustrated and busy she can't show you what to do all the while you've taken almost 40 calls and are getting screamed at to answer the phone on the first ring when you are getting ignored when you ask how to handle certain situations. (she was not able to remove herself from her chair ONE SINGLE TIMES THE ENTIRE DAY) I'd be frustrated too)
    A mentor to teach you? yeah sure
    3) you can't provide service (tire change, lock out) YOU MUST NOT TELL THE CUSTOMER THE TRUTH OH MY NEVER DO THAT!
    4) you're graded on customer service (how good are you at lying all day) and accuracy but never tell the customer the truth, instead, give them an e. T. A. that you know is a lie then when it's up call and make up another lie hoping your driver makes it there by the second eta so you don't have the stress of making up ANOTHER lie even though you know this customer is broke down in some sort of way and is obviously in distress and you are in no way going to help that because by the time they go through all the lies, frustration and waiting they could have gotten honest help much faster. How can you do that to people?
    5) Drivers— these poor guys only make 12. 00 a call and that's IF the customer is STILL there by the time they get there. Use their own gas, vehicle and equipment. Poor guys. No wonder they're having nervous breakdowns. I wonder why? I could go on and on. This is not only an awful place to work, it's an awful place period. Money hungry with no heart or compassion for these poor people that rely on there roadside assistance help them. But it's all about keeping contracts, right? We all have our day in the end.

    Advice to ManagementAdvice

    Upper management (owners son particularly) was nice but should handle situations like this accordingly. I'm not sure to feel sorry for the owner or not. I did not meet him but I can say this, is it really that hard to run an honest business instead of lying? Care much? There are better ways to run a business. One being credibility. If you can't help someone in a reasonable time, do the right thing!!!! Don't lie!!!! Hire your drivers like they should be EMPLOYEES!! You look out for your "girls" ? don't let them get yelled at like trash.
    Then again, maybe some people are raised differently. I am totally disgusted. If you base everything on lies guess what kind of employees you're going to get?

  3. 1 person found this helpful  

    You'd be crazy to work for them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Roadside Assistance Technician  in  Denver, CO
    Former Employee - Roadside Assistance Technician in Denver, CO

    I worked at Inman's Auto Rescue as a contractor for less than a year

    Pros

    Sometimes you get tips and I guess sitting around not working can be a pro if there's a good movie on hbo

    Cons

    First of you don't work for them, you are an independent subcontractor. You only get paid for the call. You use your own vehicle, gas and equipment. You are on call 24/7. The dispatchers sometimes are not nice, are pushy and rude. You will get dispatched to the wrong areas, places that don't exist and will have to contact the person yourself. Unsafe! Changing tires on the side of the highway at 2:00am during a snowstorm for $12 is not a good thing. You end up depending on tips and hope and pray you'll get one. Worse of all dispatch will send you to multiple calls and ask if you're done yet. I had times where I was at a call, then got sent 12 miles away only to do another call that was closer to my starting location. It's a waste of time and gas.

    Advice to ManagementAdvice

    Make people your employee and treat them like they are one.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    A complete waste of time!

    Former Employee - Auto Rescue Provider  in  Doylestown, PA
    Former Employee - Auto Rescue Provider in Doylestown, PA

    I worked at Inman's Auto Rescue as a contractor for less than a year

    Pros

    As a former mechanic, I thought job would be easy. I had a good interview with local rep. Told me how I was going to easily make $1200-$1400 a week. I filled out an application packet. He said he'd be in touch to start training. I would ride along with him on calls until he was comfortable with my skills. It all sounded and seemed legit. Then...not a word. Every time I called to find out when we would train, he would come up with some excuse last minute. After 2 weeks of this, I moved on. What a sham!

    Cons

    Everything. I was really looking forward to working for this company. It all turned out to be a scam.

    Doesn't Recommend
    Negative Outlook
  6.  

    The worst place to work
    Disorganized on all aspects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Inman's Auto Rescue

    Pros

    Nothing is good about this company
    Cant wait till they gone

    Cons

    Tonns of difficult, streesfull where
    The info about where is the customer
    Or call back number messed up

    Advice to ManagementAdvice

    Stop filling your own pockets
    Create better way to treat workers
    And customers!

  7.  

    Not looking good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Roadside Assistance Technician  in  Palatine, IL
    Current Employee - Roadside Assistance Technician in Palatine, IL

    I have been working at Inman's Auto Rescue as a contractor for less than a year

    Pros

    Get to drive around and not stuck in some office or warehouse.

    Cons

    LONG LONG hours if you let them take advantage of you. Poor pay for roadside techs. $12 to change a flat tire in the middle of a snowstorm is ridiculous! Lot's of wear and tear on your vehicle. Communication from dispatch isn't always clear. Can't make decent money unless you're willing to be on call 24/7. Expenses outweigh income.

    Advice to ManagementAdvice

    Pay your contractors better, and don't expect them to be slaves to your company.

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    i worked for auto rescue for over 2 years they have no respect for the roadside tech nor do they keep there word

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Roadside Assistance Technician
    Current Employee - Roadside Assistance Technician

    I have been working at Inman's Auto Rescue as a contractor for more than a year

    Pros

    none they make alot of broken promises

    Cons

    lies about pay and no care for the roadside drivers that do all the work and only get like 12 dollars a call and pay for own gas and expenses like wear and tear on the roadside techs automobile

    Advice to ManagementAdvice

    get to know your drivers and let them know that you appreciate the hard work that they put in for your company pay a fuel reimbursement and help drivers keep there vehicles safe and running efficiently tires and oil changes etc. add up with so much driving

    Doesn't Recommend
    Negative Outlook
  9.  

    Driving for Auto Rescue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Driver
    Current Employee - Driver

    I have been working at Inman's Auto Rescue as a contractor for more than a year

    Pros

    You get to make your own hours, you drive your own car, you listen to your own music. If you treat the dispatch like they are human and respect them, you can attain the quantity of call volume you would prefer.
    Tips (if present) are very lucrative
    I honestly enjoy this job, If you enjoy cars, it is a good entry level job.

    Cons

    12/call - gas = 9 $ a call per average. Not enough to pay for food and expenses every month with inflation.

    The constant stress of making it to calls on time, and if you're going to make your bills every month.

    No benefits

    Management does NOT care about you, do not think for a second they do, you will get constant text messages on your work phone that you are doing a horrible job, as well as extra things you need to do, even though you are on a time limit to complete your current call and traverse to your next one.

    You will frequently be called to go out of your area because other drivers are unavailable, compensation for this is not given. You have to request extra payment.

    They would like you to work overnight, pay rate remains the same, lose about 2 hours of sleep for 9$

    Put outdated and tacky stickers on personal automobile, stickers could be more professional looking, I am asked all the time if i'm actually with road service due to the stickers looking elementary. (See other Roadside Assistance company logos they are simple and convey their purpose.

    Advice to ManagementAdvice

    Convey the concept of tips to our customers so they are aware it is accepted and formal to give gratuity out, via an automated message and/or a phone call via dispatch.

    Give raises or some sort of incentive to good employees who make it to calls on time and drivers who go to calls in the middle of the night.

    Raise the payout of the call or make it based on mileage and location at time of call arrival.

    Get better technology: Smartphones which enable us to clear calls via mms or an app. Save hundreds of thousands on payroll for clearing out calls which the driver themselves could do. The savings on the payroll could then be given to the drivers.

    Just think of the people who empower your company and think on the other side of the spectrum. Make a change, make this company the best it can be, and not just for your pocketbook but in every aspect. The appearance aspect, the company morale aspect, and the financial aspect. You don't build a company this successful and stop advancing it. Also try and get a website, it's 2013, it's time to change.

    Doesn't Recommend
    Neutral Outlook
  10.  

    Independent Contractor or Employee? Inman's Auto Rescue

    Current Employee - Driver  in  Nashville, TN
    Current Employee - Driver in Nashville, TN

    I have been working at Inman's Auto Rescue full-time for less than a year

    Pros

    When Kyle worked as a lead, things were tolerable.

    Cons

    Too many to list, but most important is that you will have to literally run calls 20 hours a day before getting any sleep....then the next call. Too many drivers and leads quitting due to the unethical business practices and treatment.

    Advice to ManagementAdvice

    Hire your drivers as an 'Employee'. You can't control their schedule or demand be available 24 hours a day. You can't force an employee to place large stickers of your company name (advertising) on all sides and wind shields of our vehicles if we are an independent contractor. You can't call us independent and then provide training, uniforms, and make us use your equipment only. So much control of us that we should be classified as an employee. Do they use this 'Independent Contractor' title to save the expense with the IRS or not having to provide vehicles and insurance or overtime to employees? I think a 'Reclassification' of your IRS status needs to be changed!

    Doesn't Recommend
    Negative Outlook
  11.  

    No home time or concern for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Director  in  Lewisville, TX
    Former Employee - National Director in Lewisville, TX

    I worked at Inman's Auto Rescue full-time for more than 5 years

    Pros

    Make it to upper management for more money

    Cons

    On call 24/7, No family time, Very disorganized dispatch, Constant roll over.

    Advice to ManagementAdvice

    Give your management 1 day off a week, and let them get at least 5 hours rest per day.

    Doesn't Recommend
    Negative Outlook

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