InnerWorkings

  www.inwk.com
Work in HR? Unlock Free Profile

InnerWorkings Reviews

Updated August 18, 2014
Updated August 18, 2014
96 Reviews

2.8
96 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
InnerWorkings Eric D. Belcher
Eric D. Belcher
76 Ratings

Review Highlights

Pros
  • Great place to work before bought by InnerWorkings (in 6 reviews)

  • I also really like the casual work environment, it's nice to have that flexibility in between visiting clients (in 6 reviews)


Cons
  • Little to no growth opportunities and few cross promotion opportunities (in 5 reviews)

  • Little fish in a big pond (inside sales) (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Life-sucking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great place to work before bought by InnerWorkings. With a growth through acquisition strategy it would stand to reason that InnerWorkings would want to do what they could to incorporate the acquisitions into the larger group. Instead, little cooperation is fostered between offices, leaving more of an every-office for themselves scenario.

    Cons

    Since purchased by InnerWorkings, a constant waiting for the other shoe to drop as new corporate policies and a string of increasingly worse management personnel is introduced. They are not people people. They unceremoniously let go of folks without warning and do little to reward and hold on the quality people they do employ.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Valuable Experience Regardless of Your Experience Level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PPM
    Current Employee - PPM

    Pros

    You are given a lot of autonomy to do your job.

    If you have the right senior manager or if he's looking out for you, the sky is the limit for advancement. If you get one of the young ones, you're on your own but can still make a name for yourself.

    CFO really knows what he is doing. He is tough but fair.

    Company has grown globally and quickly but it seems to be working well.

    Company is very sales focused and so management "gets it" where client needs are concerned.

    Fast growing company with great client base.

    If you are onsite at a client you really get to see how two or more business work at once. It is a great learning experience.

    Seem to be investing more in corporate infrastructure.

    Very friendly atmosphere regardless of where you are working.

    CEO actually answers his own phone if you call him!

    Cons

    The CEO likes to surround himself with younger, less experienced management. That seems to translate to poor execution of whatever strategy he might be building.

    The CFO is solid and has the best senior managers (Corporate Services, Controller, HR) working for him. He seems to prefer a team that has worked for him before though, so it's tough to move in or up in that reporting structure.

    The best senior manager (Corporate Services) has the fewest employee direct reports. Too bad because everyone wants to work for him. When he was in Ops things were better. He is very generous with his time and mentors people well though. HR is very well run too but they definitely work for the company first and the employees second. HR leadership has really grown the department and it's pretty obvious they take a professional approach.

    Would like to see a better benefits package. Those of us with families really get gouged on the poor company portion of the insurance.

    Staff are either really young or really experienced and they don't mix with each other.

    SMB (Inside Sales) is a failed venture. They need to move the good reps to regular sales and close it down.

    Advice to ManagementAdvice

    Pay attention to how well people manage others. Promotions because you were a good production person or sales person doesn't mean you can manage well.

    Put the someone experienced above the less experienced senior managers and have them teach the skills. It would really help everyone if the management level were better at actual management. Regional Presidents sell but don't manage. Chicago senior managers don't know how to manage (exceptions noted above).

    Maybe split the CEO and President jobs?

    Transfer people between the different countries so that we have more job opportunities and know more about each other culturally.

    Cross Cultural and Diversity training would be nice.

    Communicate more with those on enterprise accounts so the connection to our company is stronger than the connection to the customer.

    Like the Open Mic sessions. You guys are likeable, you should get out of Chicago more and visit the field.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Poor management, and business model is nothing new.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Chicago, IL
    Current Employee - Account Executive in Chicago, IL

    Pros

    Good production folks behind the scenes. The office space in Chicago is very cool.

    Cons

    Lacking in vision and competitive edge. Innerworkings is just another print broker. Outlook is dim.

    The morals are pretty bad, where competition amongst fellow sales reps and within sales groups is encouraged to a fault. Your accounts are given no protection against management swooping in and taking them for the "benefit of the company."

    What is really lacking is a strong team dynamic, where there is enthusiasm for the company, brand, and services. This went out the window a year ago and typically follows the stock price. For example, the company holiday party is two weeks after the holidays in order to save money on the venue.

    Advice to ManagementAdvice

    Find better management starting at the top. Invest in your people in the form of training, sales getaways, awards, and bonuses. "Give a boy a fishing line and he will fish for a day, teach the boy how to fish and he eats for a liftetime."

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Enjoyable experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Presentation Specialist & UI Designer  in  Chicago, IL
    Former Employee - Presentation Specialist & UI Designer in Chicago, IL

    Pros

    I Felt welcome right away and was given the right tools for the job. Many companies don't do that. Very casual atmosphere and hours were flexible.

    Cons

    Some frustrations with departments not communicating very effectively and not feeling useful at end of contract.

    Advice to ManagementAdvice

    Better communication

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    What a sad state of affairs...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They cut paychecks for people who show up to work.

    Cons

    Lack of long-term strategic direction, lack of leadership, lack of morality, lack of competency, lack of value, and lacking the ability to not lack so much.

    Advice to ManagementAdvice

    Give up

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Great place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Department  in  Chicago, IL
    Current Employee - IT Department in Chicago, IL

    Pros

    At Chicago HQ, it's a very young, casual environment. They are publicly traded on NASDAQ and have several Fortune 500 clients which is nice to mention on your CV if you get to work with a large client. Many opportunities available for fresh grads. Walkable from red, brown and purple CTA.

    I believe the future outlook of this company is positive and it will definitely grow. Many of the mid-level managers are awesome people to work with.

    Cons

    If you invest in the 401K you may not be able to take advantage of the "401K match" program until after a year, from which you'd only get a partial employer contribution until after 3 years, I believe. If you're young I suggest you go with the Roth 401K option.

    Yearly performance reviews/raise system is very restrictive for managers to give adequate rewards for high performance, so it all depends on your starting salary, unless you get promoted to a different position. For the most part, the company runs lean (which may affect your pay/benefits) and it's probably just part of company strategy. Despite having a solid CEO, I believe the C-suite might be a little out of touch with employee challenges/frustrations.

    Advice to ManagementAdvice

    Create a rewarding incentive to find and keep star players from leaving the company. Make changes to performance review system so it's not so restrictive for managers to allocate raises. Also, I often overheard resentment with the health plan cost.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Good to start, goes sour"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    InnerWorkings is a great place to start as a stepping stone job. It gets your feet wet in the corporate world with a young environment, a fun culture for a first job

    Cons

    Over work, under paid. Young management leads to mismanagement of situations. A lot of out of nowhere "restructuring" that causes a lot of stress and new policies that constantly shift. 3 Inside Sales VPs over a 1.5 year span of a struggling sales division.

    Advice to ManagementAdvice

    Get a solid structure, and build on it instead of 'if this doesn't work, we'll try this'.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 5 people found this helpful  

    InnerWorkings lays off 25% of it Inside Sales Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Specialist  in  Chicago, IL
    Former Employee - Business Development Specialist in Chicago, IL

    Pros

    Young environment. Services can be applicable to almost any company so a lot of free reign to call across the US

    Cons

    Innerworkings is a great comapny but this division does not have the tools needed to survive IMO. They are going to come in well under the sales numbers from last year, and are experiencing a ton of turn over currently. If sales reps do not resign on their own will, they just terminated 25% of the entire sales team yesterday. This was deemed a 'restructuring' and was completely out of the blue. Some of those sales reps had verbal warnings, but the large majority had no idea it was coming. One them them was a kid that just got hired 2 months ago and hit all of his sales goals that day. All in all, I do not believe this is a strong fit for a person seeking a career in sales, they just dont have the infrastructure to support good talent, and is why you dont see people sticking around for longer than 6 months on average

    Advice to ManagementAdvice

    Really don't know who management will be in the next 3 months. In my tenure at INWK (over one year) when I left we were on the 5th VP of Sales... a team cant win a championship when they have a new coach every 3-4 months.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Brand Delivery Associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Delivery Associate  in  Chicago, IL
    Former Employee - Brand Delivery Associate in Chicago, IL

    Pros

    Great group of individuals (Sales Reps/Production Staff) that really do help and work together, providing some morale boosters without the help of management. Decent office perks with a cool office. 600 West Chicago has a cool campus, too.

    Cons

    I was apart of the massive lay-off that occurred in late August. During my short tenure (3-months) with INWK, two of my managers left the organization, a VP of SMB was fired, and the head of training left the organization, as well. With new VPs of SMB, they seem nice, but the entire mood/atmosphere/culture of the organization changed for the worse. No longer were managers doing what they knew how to do, but everyone turned into Micromanagers, pushing for talk time and dials. No longer working with individuals on their strengths, but throwing everyone to the wolves and not caring about their teams.

    While I do think that changes needed to be made and a number of individuals were "dead weight", the decisions that were made seemed to be a popularity contest. Favorites of the VP's were made from previous stints with the organizations and it seemed like targets, work ethic, and general office attitude were thrown out of the way. Let me put it to you this way, the VP that fired the group of roughly 40 people, didn't even know most people's names in the room he was firing. All the while, I had multiple meetings and brought him on client conferences and calls. Lines were drawn and a lot of us never had a chance.

    As much as I hate to say it, because I think INWK provides a great service, SMB will not be around much longer because of the lack of direction, which I think comes directly from Eric Belcher. I can't seem to understand why co-VP's would be a positive solution to what they have issues with.

    Advice to ManagementAdvice

    I think the new Co-VP's will end up being the demise of SMB. I can't imagine any solutions that will turn around the taste that has been left by absolutely no management consistency. No one knows anything and it starts by VP's and Corporate (Enterprise) side of doing business. Stop shooting your own team in the foot.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    ehhh... good place to get your feet wet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales  in  Chicago, IL
    Current Employee - Inside Sales in Chicago, IL

    Pros

    Young environment. Good place to get started in sales. You have the ability to run your own book of business and find your own vertical. People are usually pretty willing to help when needed. Team managers have good attitudes.

    Cons

    Lots of turnover, management micromanages you team. They don't seem to be getting very innovative when it come to employee investment. They would rather just fire and hire new. Not very effective for morale.

    Advice to ManagementAdvice

    Look at the big picture of the company and set realistic goals for your teams.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Worked for InnerWorkings? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.