Innovative Interfaces, Inc Reviews

Updated April 14, 2015
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1.8
57 Reviews
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Kim Massana
36 Ratings

Pros
  • Extremely nice and talented co-workers (in 3 reviews)

  • Very dedicated, smart employees who really care about their customers (in 3 reviews)

Cons
  • the new management just doesn't care about the employees (in 6 reviews)

  • Private equity move has stripped library focus from all levels of management (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (3)

    Not really that bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Innovative Interfaces, Inc

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Excellent work/life balance. There is almost never a call to work nights or weekends.
    - Coworkers are friendly and knowledgeable. I like coming to work.
    - Libraries are still important, so the work is important.

    Cons

    - Executive management just can't get out of their own way, creating problems where none existed previously for no good reason.
    - Product quality suffers from a lack of modern development practices and technology.
    - Generally not a place to grow your career.

    Advice to Management

    Find someone with a lick of common sense and run your ideas past them before carrying them out. This would have avoided the UPTO fiasco, the holiday bonus debacle and any number of other boneheaded moves.

  2. Helpful (9)

    Knowledge not valued

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Innovative Interfaces, Inc

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Coworkers are very helpful and kind.

    Cons

    This company bought and reorganized another company. In the reorganization, several long-term and knowledgeable staff were terminated, leaving remaining employees struggling.

  3. Helpful (4)

    Local company with values turned cash cow for investment firm.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Emeryville, CA
    Former Employee - Anonymous Employee in Emeryville, CA

    I worked at Innovative Interfaces, Inc full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Despite the fact that they have laid off many, and many more have left of their own accord, there remain some very passionate and driven employees who were a pleasure to work with.

    Cons

    I have never before seen first hand greed destroying so many peoples' lives.

    Advice to Management

    Quit. You are the problem. Sell the company back to Jerry, or at least sell it to a company that cares about their employees. Seriously, I wish you had any sort of conscience, then this would be the obvious move, before you ruin what little is left of the company.

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  5. Helpful (10)

    Sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Emeryville, CA
    Current Employee - Anonymous Employee in Emeryville, CA

    I have been working at Innovative Interfaces, Inc full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fantastic non-management personnel were a wonder to work with. The initial vibe I got when I first started was that everyone was there to help everyone out and I would actually move up with the company.

    Cons

    The organization change routed me into a dead-end position not related to the career path I had originally envisioned. High-profile personnel started resigning, upper management and the executives started laying off other personnel resulting in missing information about important systems and forcing individuals into roles that they should not be in.

    Advice to Management

    Remove the dollar signs from your eyes and listen to the employees. This company stayed afloat for 30+ years without the help of private investors so throwing money at a problem won't make it better.

  6. Helpful (9)

    Innovative Roller Coaster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Innovative Interfaces, Inc full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are some outrageously talented, dedicated, and sincere people working in this company. As other reviewers have noted, many good people have left due to the corporate situation but the cadre that are still standing continue to reflect a population that cares about libraries and wants to work to develop and support products that make the industry better.

    Cons

    The problems here feel insurmountable at times. Morale is a huge problem. Talent drain and the inability to stem the continued loss of key people is another huge factor. Really bad inter-departmental relationships create a culture of constant, "no, not enough resources" and CYA behavior which is not only frustrating but also inhibits any chance of building a collaborative environment to work through issues together. Add in a cup instability and fear, two heaping spoonfuls of stress, and a heavy dash of bitterness and you pretty much get the idea of what it has been like to work here the past few years. Are these problems unique to Innovative? No, but that doesn't mean these are problems employees want to, or are willing to put up with in the long term.

    Advice to Management

    There were a lot of people in the wrong upper management positions, many of whom came in with the attitude that this industry is just like every other specialized industry. While that may be true in a lot of respects, that doesn't mean a "one-size-fits-all" solution will work for this company or market. A lot of them are gone now and I have some pretty high expectations from their current replacements (I am looking at you, development, support, and sales). Do your homework. Find out what your employees actually do and what they need to do their jobs better. Treat your employees with respect and maybe we will learn to trust and respect your decisions, policies, and ultimately your leadership. I really hope we finally have the right team of people. I want to be proud of the work I do, the company I work for, and not have to side-step the question when people outside the company ask me if I am satisfied with my job. Maybe this is a tall order and my expectations unrealistic; I am still putting it out here anyway on the off chance ya'll might read this or actually care enough to listen.

  7. Helpful (12)

    Bring back Jerry ....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Innovative Interfaces, Inc

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Maintenance dollars still roll in because most customers don't understand that if they go out to RFP they'll save at least 30% on their annual maintenance even if they have no intention of leaving.

    Cons

    Former CFO ripped off the company for millions because the CEO was too focused on his own self promotion like his blog which he didn't write one word of and protecting his $6+ million in options. Needless to say the current CEO (Kim) knows little about running anything, if he'd been paying attention the company wouldn't be in the toilet bowl like it is.

    Advice to Management

    Hey Kim you are well on your way to another accolade as the worst CEO ever....nice job!

  8. Helpful (6)

    Was a good place...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Emeryville, CA
    Former Employee - Anonymous Employee in Emeryville, CA

    I worked at Innovative Interfaces, Inc

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good mission--serving libraries!--and nice people...

    Cons

    who were mostly laid of by the new private equity owners. Watch for them to sell out soon, they've almost wrung out all the money.

    Advice to Management

    Enjoy St Tropez

  9. Helpful (11)

    Depressing, frustrating place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Emeryville, CA
    Current Employee - Anonymous Employee in Emeryville, CA

    I have been working at Innovative Interfaces, Inc full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I'm surrounded by smart, nice, hard-working colleagues who genuinely care about libraries. Unlimited PTO plan.

    Cons

    I chose to work at Innovative shortly after graduating library school because it felt like a family business and not a corporation. I believed I could still serve libraries by working here, as the company culture was centered around helping libraries. After the company was sold to private equity a few years ago, everything went downhill. Multiple major layoffs in a short period of time eroded any trust employees had for the executive team or board of directors. The employees who remain still care about libraries, but we are deprived of the resources needed to do our work effectively and serve customers in the best way.

    Advice to Management

    Employees want to feel as though their work is meaningful. When your corporate culture is built around increasing profits at all costs, employees are left feeling demoralized and undervalued. It's hard to feel any company loyalty or pride when I feel as though my company would replace me in an instant if it could outsource my work overseas and save a few bucks.

  10. Helpful (13)

    Started Out Rad, Ended up Sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Innovative Interfaces, Inc full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    When I first started there were some incredibly talented, passionate and generous folks both in management and the general workforce. The work load was reasonable and I thought the mission of supporting libraries was very noble. For many years I didn't realize that we were actually quite powerful and respected for the size of the company and the cost or our products. Even when I disagreed with management decisions, I didn't feel like I was being taken advantage of with respect to work-life balance.

    Cons

    When I left, all of the soulful people had departed, most of them voluntarily. The general demise began with the sale of the company to private equity. At the beginning, it was an exciting time. New leadership, new goals, new products & new investment. There seemed to be an atmosphere of change that was good for everyone. But that didn't last for long. The combination of layoffs, low market rate salaries (unless, I'm guessing, you are an executive), outsourcing to India and unrealistic job loads has made the place miserable, at best.

    Advice to Management

    Develop an office culture of learning, sharing and respect. If a sale is in the future, get on with it and let Innovative make great software for libraries. How about hiring executives who know software and who have knowledge/respect in the library universe?

  11. Helpful (11)

    Not a place for healthy job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Innovative Interfaces, Inc

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Long-term employees dedicated to libraries

    Cons

    Very bad senior management, especially CEO

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