Insurance Australia Group

  www.iag.com.au
  www.iag.com.au

Insurance Australia Group Reviews

Updated October 9, 2014
Updated October 9, 2014
20 Reviews
3.7
20 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Mike Wilkins
6 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Sydney (Australia)
    Current Employee - Human Resources in Sydney (Australia)

    I have been working at Insurance Australia Group full-time (more than 3 years)

    Pros

    Good management in place and everyone is approachable. Minimal micro management and everyone willing to help out - you wont last if you want to be a lone ranger!

    Cons

    Too much change - I'm not change reluctant however I went through 3 restructures in 2.5 years

    Advice to ManagementAdvice

    Salaries probably need to be more competitive however people choose to come here for the flexibility & values the CEO drives so its a bit of give & take.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Middle Management Great, Senior Management Useless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Analyst
    Former Employee - Senior Analyst

    I worked at Insurance Australia Group

    Pros

    Middle Management are very supportive

    Cons

    Senior Management give no feedback as to direction, or if they do it is just lip service. A bit of an old boys club at the top.

    Advice to ManagementAdvice

    Get rid of the old boys club, staff morale is low.

    Recommends
    No opinion of CEO
  3.  

    Fine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Consultant in Christchurch (New Zealand)
    Current Employee - Claims Consultant in Christchurch (New Zealand)

    I have been working at Insurance Australia Group full-time (less than an year)

    Pros

    Competitive salary, strong unions, plenty of benefits if you're contract is longer than 1 year (Claims consultants aren't eligible until their contract is extended), supportive environment, good work culture, excellent training. Offers a great work/lifestyle balance.

    Cons

    Policy wordings are interpreted differently by senior staff, often senior consultants will contradict each other or be unaware of new processes. There is debate about who is responsible for what among the departments, quite often dealing with other departments can be frustrating as we all use different systems and have different information available. While their is plenty of inter-company opportunities, it seemed difficult for people to receive promotions within the department. Initially when you start working there you will be placed on "high priority" calls, meaning you will always end up working late; this will stop once you move onto normal call priority.

    Advice to ManagementAdvice

    There should be uniformity of the interpretation of policy wordings and processes; senior consultants should offer consistent advice. Similarly it is easy for senior consultants to become lazy, IAG should take more care with the selection of their senior consultants as they are highly influential in the claims department.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Not a bad experience to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Sydney (Australia)
    Current Employee - Business Analyst in Sydney (Australia)

    I have been working at Insurance Australia Group as a contractor (less than an year)

    Pros

    relaxed environment, good work/life balance, you can go home on time most of the time, most people here are nice, although you know there are difficult people everywhere,supportive for further education.

    Cons

    some team might not be very effective, so you have to wait for a long time for them to response although you've chased them again and again. Some managers are paying more attention on their family rather than the work here.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Software development with legacy from 80s with Agile flavor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Auckland (New Zealand)
    Former Employee - Software Developer in Auckland (New Zealand)

    I worked at Insurance Australia Group full-time (more than an year)

    Pros

    - good chance to grow into leadership positions if you like politics
    - you have a lot of spare time that you can use for personal development

    Cons

    - legacy code written by less qualified programmers
    - insurance business in NZ grows by acquisition, there are 100s of insurance related software products that require support and integration
    - everything moves very slow, you may get used to that and it will numb your brain
    - SCRUM is used as an excuse to keep too many developers busy with something

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    A great place to work. Plenty of diversity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)

    I worked at Insurance Australia Group full-time (more than 3 years)

    Pros

    Great leaders who get the best out of people, a focus on getting the culture right.

    Cons

    Not much movement at the top so advancement opportunities are rare, and often filled by sideways moves by people whose skills are sometimes not appropriate for them

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Very positive, great people. Not a lot of opportunity for non-managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst/Programmer in Sydney (Australia)
    Current Employee - Senior Analyst/Programmer in Sydney (Australia)

    I have been working at Insurance Australia Group full-time (more than 10 years)

    Pros

    Collegiate culture, good remuneration & benefits, very secure. Excellent work-life balance, very family friendly.

    Cons

    Only career path is into people management, not much technical leadership. Frequent restructures. One-way communication. You need to have a good relationship with your direct manager, and also that manager needs to be very effective when it comes to negotiation with their superiors.

    Advice to ManagementAdvice

    Build first before restructure.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Advisor in Christchurch (New Zealand)
    Current Employee - Claim Advisor in Christchurch (New Zealand)

    I have been working at Insurance Australia Group full-time (more than an year)

    Pros

    Friendly staff and Management. Adequate training and opportunities to further skills. Team Playing environment, and corporate wardrobe.

    Cons

    Inflexibility with changing hours to a more suitable time. It was a good experience, but work-life balance could have been better

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Sales and Service in Sydney (Australia)
    Former Employee - Telephone Sales and Service in Sydney (Australia)

    I worked at Insurance Australia Group part-time (more than an year)

    Pros

    - They really care about the wellbeing of their employees
    - Great discounts/benefits
    - Vibrant company culture
    - Fantastic work life balance
    - Very honest Australian company

    Cons

    - Pay is not the best

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Employer, lots of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Insurance Australia Group full-time (more than 10 years)

    Pros

    Great flexibility, lots of opportunities, management care about developing others, focus on culture and behaviours.

    Cons

    Need to encourage more information sharing and less "competing".

    Recommends
    Positive Outlook
    Approves of CEO

Work at Insurance Australia Group? Share Your Experiences

Insurance Australia Group

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.