Insurance Services Office

  www.iso.com
  www.iso.com

Insurance Services Office Reviews

Updated November 5, 2014
Updated November 5, 2014
98 Reviews
3.1
98 Reviews
Rating Trends

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Insurance Services Office President and CEO Scott G. Stephenson
Scott G. Stephenson
8 Ratings

Review Highlights

Pros
  • Relatively okay place to work if you're looking for work-life balance; but not much else (in 8 reviews)

  • I believe the benefits package is in general at least average (in 8 reviews)


Cons
  • No outside perspective from senior management - for the reason mentioned above (in 9 reviews)

  • Work from home is only a policy depending on who you are (in 4 reviews)

More Highlights

Employee Reviews

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  1. 7 people found this helpful  

    Could be better... and has been.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ

    I have been working at Insurance Services Office

    Pros

    I think that the starting pay, at least, is quite competitive. There are a variety of jobs, in IT, actuarial, and the data areas, and you can (in theory, at least) easily transfer if not happy where you are. For those pursuing a career as an actuary, it is an excellent place to start -- very good educational benefits, and raises for passing exams. In general, you don't have to worry about layoffs -- jobs are pretty secure. People have noted that the average salary increase is about 3%, which is true, but annual bonuses are paid at an average of 5% or so. I believe the benefits package is in general at least average.

    Cons

    While the stock price has gone up 10% a year for the last two years, and senior management is cashing in stock options at $30 per share profit, benefits for staff are being cut (e.g., pensions eliminated) and so far there's been no positive impact on our salaries or bonuses. The company nickel-and-dimes its employees -- lights replaced slowly, cold water in the bathrooms and pantries, replacing individual paper towels with dispensers, etc. Too much in the way of micromanagement -- senior management does not provide a lot of room for upper management to operate. Inequities in compensation, based on inequities in the way revenue is allocated -- great for some, but not for others. Cookie-cutter one-size-fits-really-none performance evaluation system, poor HR software. No sick time, just paid-time-off. Telecommuting extremely limited. The Jersey City location not very easy to drive to, although there is parking near the building.

    Advice to ManagementAdvice

    Pay more than lip-service to the slogan that employees are the life-blood of the organization. Find a way to better communicate the rationale for cutting benefits while the company outperforms the market. Eliminate the inequities in compensation -- you're crazy if you think the rank-and-file isn't aware that simply by transferring to another area they could instantly make more money for no more work. And is getting hot water so hard?

    Approves of CEO
  2.  

    No real growth opportunity within department or organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Rating Systems Analyst in Jersey City, NJ
    Current Employee - Rating Systems Analyst in Jersey City, NJ

    I have been working at Insurance Services Office

    Pros

    Tuition reimbursement (if approved), standard vacation time (PTOs). Access to insurance information/expertise. Supports exams/insurance designations.

    Cons

    Career advancement is non-existant. Main responsibilities remain the same year after year. Talent and work efforts are not recognized. It is impossible to move up or to other departments within ISO. Skills learned on-the-job are not competitive/applicable within Business Analyst industry.

    Advice to ManagementAdvice

    Entry level salary and responsibilites might be ok. However, responsibilities and salary remain at entry level, even when you get promoted. If you want to retain employees, please contrinue educating them and compensate them based on experience and work ethic.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Lifetime Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ

    I have been working at Insurance Services Office

    Pros

    Training programs offered for various positions; opportunities for advancement on different tracks; education programs supported and rewarded; support and understanding from management, people who DESERVE to be rewarded are the ones who are rewarded, great benefits package.

    Cons

    No option for tele-commuting even though many aspects of the job can be performed this way; Not enough sick time allowed for in Paid Time Off.

    Advice to ManagementAdvice

    As seen in the variety of reviews, variations in employee reviews and development in the different areas of the organization -- need more consistency.

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    Knowledge Acquired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Insurance Lines Specialist in Jersey City, NJ
    Current Employee - Insurance Lines Specialist in Jersey City, NJ

    I have been working at Insurance Services Office

    Pros

    Stability and security in the workplace.

    Cons

    Cheap raises, favoritism, low salaries as compared to industry. Use of too much paper should be more electronic. Management styles are lacking.

    Advice to ManagementAdvice

    Be more technologically advanced, let go of the paper. Be more Employee friendly and reward for excellence.

    Approves of CEO
  6.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Field Representative in Las Vegas, NV
    Current Employee - Field Representative in Las Vegas, NV

    I have been working at Insurance Services Office

    Pros

    Iso is a great company with lots of opportunity... The perks are wonderful. I actually love my job and I am proud to work for iso...

    Cons

    I don't get an opportunity to interact with others in the company as I work from home

    Recommends
    Approves of CEO
  7. 4 people found this helpful  

    Not necessarily the place to be for the middle of your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Analyst in Jersey City, NJ
    Current Employee - Analyst in Jersey City, NJ

    I have been working at Insurance Services Office

    Pros

    Friendly atmosphere and flexible hours.
    Solid benefits package.
    Employees are encouraged develop as insurance professionals and not criticized for taking exams regardless of the outcome.
    New employees receive excellent training and more often than not good mentors when they first come to ISO.

    Cons

    No one has a clear understanding of how the promotion system works as you may see individuals with a distinct skill set and numerous accomplishments having the same or a lower rank than other people in the same division who are not nearly as talented or accomplished. This leads many veterans to accuse the promotion system of being more influenced by personal relationships and connections than actual performance.

    There is an initiative to seek out talented individuals to fast track them into management roles but the huge flaws in that logic are that a) there are few management positions available because underperforming managers are hard to eliminate no matter how many workers they may alienate b) not every good worker is suited to be a manager and c) there is no attention paid to what happens when an excellent worker gets promoted and there aren’t qualified analysts to fill their position.

    The lack of attention and resources directed towards the pool of talented workers who are not in management has led to many individuals burning out and becoming complacent or leaving the company as their voices are either not heard or disregarded as there have been few, if any substantive changes in procedures over the past decade.

    Advice to ManagementAdvice

    There has been plenty of feedback provided over the years but senior management has chosen to ignore most of the constructive criticism to the detriment of the company because it could be much stronger than it is already.

    Disapproves of CEO
  8. 2 people found this helpful  

    It is a great company if you are management favorite..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ

    I have been working at Insurance Services Office

    Pros

    Benefits, flexible hours, good training program. Good for a temp/start work for a short time.

    Cons

    Lack of a clear understanding of how the promotion/raise system works or that is intentionally not explained or summarized and kept it in gray area. So that favorism can be exercised. Not unusual that you may see individuals with a distinct skill set and numerous accomplishments having the same or a lower rank than other people in the same division who are not nearly as talented or accomplished. Promotions and raises is influenced by personal relationships and connections than actual performance. Many individuals raise that concern at many occasions to the management, obviously ignored. No rewards, no encouragement, no thanks.
    Do not offer competitive salaries.

    Advice to ManagementAdvice

    Encourage employees, outline the individual program for each employee and define the career path and award the good performing employees. Post the management position and give a fair opportunity to everyone, do not fill the positions just because someone is favorite.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Overall - Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Actuarial Analyst in Jersey City, NJ
    Current Employee - Actuarial Analyst in Jersey City, NJ

    I have been working at Insurance Services Office

    Pros

    Flexibility. Job security. Low stress environment. Great co-workers. Excellent sense of community.

    Cons

    Not much incentive to really impress. Which, in turn, lowers the value of the entire corportation.

    Advice to ManagementAdvice

    Treat employees more as individuals, rather than by grade level. Overall though, nice job :)

    Recommends
    Approves of CEO
  10. 2 people found this helpful  

    Almost great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Operations Support Analyst in Jersey City, NJ
    Current Employee - Operations Support Analyst in Jersey City, NJ

    I have been working at Insurance Services Office

    Pros

    Nice people to work with
    No hassle of going to NYC
    Good view of the city, Nice location
    Some good benefit package (health benefits)
    Stability and security in the workplace.

    Cons

    Cheap raises, favoritism, low salaries as compared to industry. Use of too much paper should be more electronic. Management styles are lacking
    Parking
    Commuting
    Lack of management support
    Salary is low, not much of raise and promotion
    Recognition is very low
    Lack of technical knowledge by the upper management
    Many people leave for better paying/motivating jobs.
    Starting to hire more outsource
    Promotion seems to be given to friends of management
    Have to play politics to get to anywhere, who speak louder are getting ahead and who works hard and keeping quiet are getting abused.

    Advice to ManagementAdvice

    fairness in promotions and not only based on favoritism.

    Approves of CEO
  11. 1 person found this helpful  

    Okay place to work, not for everybody

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Engineer in Jersey City, NJ
    Current Employee - IT Engineer in Jersey City, NJ

    I have been working at Insurance Services Office

    Pros

    Nice people to work with
    No hassle of going to NYC
    Good view of the city, Nice location
    Some good benefit package (health benefits)

    Cons

    Parking
    Commuting
    Lack of management support
    Salary is low, not much of raise and promotion
    Recognition is very low
    Lack of technical knowledge by the upper management
    Many people leave for better paying/motivating jobs.
    Starting to hire more outsource
    Promotion seems to be given to friends of management
    Have to play politics to get to anywhere, who speak louder are getting ahead and who works hard and keeping quiet are getting abused.

    Advice to ManagementAdvice

    Restructure (hire managers that who is more technically knowledgeable to run the technical groups)
    Give more necessary training to people who really do the work
    Review the salary, compare it to rest of the market
    Buy the right tool to do the job, stop cutting back so much that we are constantly band-aiding the problems.

    No opinion of CEO

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