Integra Telecom
2.6 of 5 119 reviews
www.integratelecom.com Portland, OR 1000 to 5000 Employees

Integra Telecom Reviews

Updated Jun 28, 2014
All Employees Current Employees Only

2.6 119 reviews

                             

57% Approve of the CEO

Integra Telecom CEO Kevin O'Hara

Kevin O'Hara

(44 ratings)

33% of employees recommend this company to a friend
119 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "good benefits, flexible hours, have a chance to make good commission if you hit your quota"
    in 9 reviews
  • "Great work atmosphere with local customer service numbers"
    in 7 reviews
Cons:
  • "Average tenure geographically was 5 months per Senior Account executive with an extremely high turnover"
    in 7 reviews
  • "Upper management made drastic changes over the last 6-8 months"
    in 7 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    great company to work for until new leadership in 2011

    Anonymous Employee (Former Employee)

    Proscareer growth opportunity and great co workers

    Conschange in leadership centralized all the decision making

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Great network and customer base, trying to find its way

    Sales Manager (Current Employee)
    Portland, OR

    ProsExcellent network and product set

    ConsConstantly change - busy work within the sales environment

    Advice to Senior ManagementPick a strategy and stick with it

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • Disapproves of CEO

     

    Needed: better connection to front-line employees and more honesty to employees and customers.

    Repair Manager (Former Employee)
    Vancouver, WA

    ProsExpanding product line to capture latest technologies. Some departments work well with other departments. There are health club participation and benefits in some locations.

    ConsRecent large layoffs reflect constant change of business direction with changing leadership, and a distrust in vision. Junior VPs and Directors disengaged and distracted by rapid technology innovations,and trying to keep up with competitors. This is a worthy goal, but they do so while building silos. Although corp leaderships attempts to communicate results and plans, rank and file see this as a subterfuge while corp plans next reorganization.

    Advice to Senior ManagementRecent events belie Integra's stated philosophy of enhancing the customer experience. downsizing work force and doubling work loads on remaining departments makes for an unhappy workforce and customers who wonder why service is bad. Advice to management: shore up your relationship with manager and below employees, and be more honest with your customers. If you pitch a valued customer experience, then you should provide it. Cutting workforce and doubling workload is providing a negative customer experience.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
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    • No Opinion of CEO

     

    The experience has taken me far

    Anonymous Employee (Former Employee)

    ProsGreat people and lasting connections

    ConsLack luster training program
    Poor communication and lack of transparency from corporate
    Too much manager/employee fratenizing is allowed

    Advice to Senior ManagementBe more open with employees in order to gain trust

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    1 person found this helpful  

    Hard working front line and mid level employees. Senior management distracted.

    Anonymous Employee (Current Employee)

    ProsVery talented employees, both customer and network facing. Recent attempts to streamline organization is largely seen as positive, although in a give and take economic environment, net benefits accrue unevenly across departments. Heavy Sales orientation is a very positive indication of commitment to meeting revenue goals.

    ConsNew leadership eschews former commitments to maintaining a diverse, interconnected, and happy work force. New human resource team approaches work force in an adversarial manner leaving employees without trusted avenues for recourse. Inter and intra team Communication is silo based. Parallel organizations are purposely left out of the information loop, creating speculation and then gossip which is destructive to morale.

    Advice to Senior ManagementHave meaningful performance reviews and hold managers, especially junior VP's, and Directors, accountable for delivering them personally to their employees. More carrots, less sticks. Make employees accountable but also make them a part of the communication and information loop. Try to create a positive culture, by not encouraging silo mentality and negative attitudes, through poor communication and archaic, ineffective human resources.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Management doesn't get it

    Anonymous Employee (Former Employee)

    ProsProduct and service offerings should make the company a leader in the industry.

    ConsManagement doesn't support employees enough or follow through on commitments.

    Advice to Senior ManagementDo what you say you will do. Walk the talk.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    2 people found this helpful  

    Slow degrading slope downward

    Anonymous Employee (Former Employee)

    ProsCo-workers make the place bearable. Not much else to say in regards to pros.

    ConsAlot of upper management making snap decisions without looking at the overall picture, or investigating the effects of their decisions on the every day employee. Too many times the new procedures, or the new programs were pushed out without any thought, and pushed and pushed, until they finally realized that it wasnt working, but had wasted alot of time and energy (and sometimes money). Broken promises: In a new position, i was given specific promises on the position would be successful (was a new position they had created). All of their selling points on the position ended up being false, and the position in itself could not be successful. And when the new position was unsuccessful, they blamed the employees and not the program. Job advancement: Unless you live in denver or portland, there is minimal career opportunity advancement.

    Advice to Senior ManagementTalk with the day to day employees. When rolling out new programs, rules, etc, find out exactly how it affects them. They might be able to tell you how it will or wont work, and find a solution to make it work. If a program is not successful, take a step back and look at the program as a whole and find out why its not succeeding, and don't just automatically assume its not working because of the employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    1 person found this helpful  

    Troubleshooter's Paradise

    Service Assurance Technician (Current Employee)

    ProsPeople, Nice atmosphere, Good Attitudes, Room to learn new technology

    ConsPay is fair, could be a little better

    Advice to Senior ManagementFocus on hiring people with good attitudes who are willing and capable of learning quickly and efficiently. Having team players goes a long way and increases productivity and the atmosphere for everyone.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Career Opportunities
           
    • No Opinion of CEO

     

    Like getting Dog Fleas on my crotch and watching them jump from hair to hair.

    Senior Account Executive (Former Employee)
    Denver, CO

    ProsI was able to get home by 6:30pm.

    ConsI left home at 7am and had to work from 7:45am to 6pm. Put out fires all day, tried to set appointments and close deals. Was micromanaged all day by a moron. Painful. Less than 5% of the company is laughing theie way to the bank....trust me, it's not you.

    Advice to Senior Managementfind another job, it's not your fault, well....maybe it is.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    1 person found this helpful  

    Things are looking up after years of broken processes.

    IT Tech (Current Employee)
    Portland, OR

    ProsPeople, work life balance, good overall company direction.

    ConsTelco industry is volitile.. Company is behind in technology but getting better.

    Advice to Senior ManagementMore communication. IPO would be nice.

    Yes, I would recommend this company to a friend

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