Integra Telecom

  www.integratelecom.com
  www.integratelecom.com
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Integra Telecom Reviews

Updated September 30, 2014
Updated September 30, 2014
128 Reviews
2.3
128 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Integra Telecom CEO Kevin O'Hara
Kevin O'Hara
48 Ratings

Review Highlights

Pros
  • good benefits, flexible hours, have a chance to make good commission if you hit your quota (in 14 reviews)

  • Still a better than industry standard customer service experience (in 8 reviews)


Cons
  • embarrassingly high turnover in sales, imbalance with opportunity - expectation (in 9 reviews)

  • Upper management made drastic changes over the last 6-8 months (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A great company with plenty of opportunity to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Seattle, WA
    Former Employee - Manager in Seattle, WA

    I worked at Integra Telecom full-time for more than 5 years

    Pros

    Integra values each and every customer and so if you believe in customer service than Integra is the place for you.

    Cons

    Integra is constantly evolving so if you don't like change than Integra is not an ideal company to work at.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Very good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Circuit Designer/Project Manager  in  Phoenix, AZ
    Current Employee - Circuit Designer/Project Manager in Phoenix, AZ

    I have been working at Integra Telecom full-time for more than 5 years

    Pros

    Good company to work with due to managements.

    Cons

    Personally never have. Nice co-worker and managers.

    Advice to ManagementAdvice

    Upper management have very good relationships with employees

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Amazing company to work for!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive  in  Denver, CO
    Current Employee - Senior Account Executive in Denver, CO

    I have been working at Integra Telecom full-time for more than a year

    Pros

    *Wonderful environment to work in
    *Best Support on all levels from Sales, Provisioning, Installation, and Repair
    *The ability to advance your career. There are a lot of options for your success
    *The confidence that what you sell will work for your customers
    *Leadership team that has been put into place
    *You run your own business
    *There is no cap on commissions!!!
    * NEW PRODUCTS ALWAYS COMING OUT

    Cons

    I really don't have any cons for this company. They are growing in the right direction. A lot of people will complain about the quota is to high, or the market is over saturated. In my opinion those people just don't have the work ethic to make it happen. They don't treat this as their business and cultivate it with prospecting, networking, following up, running a good process, and closing the deals.

    Advice to ManagementAdvice

    keep doing what you are doing!!!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Integra has been good to me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Manager  in  Golden Valley, MN
    Current Employee - Customer Account Manager in Golden Valley, MN

    I have been working at Integra Telecom full-time for more than 10 years

    Pros

    Company does strive to be the best at customer service and bending over backwords to meet customer demands. Works towards providing services customers want and need. Flexible work schedule allows for good work/life balance. Finally giving raises again. They seem to be recognizing the loss of good employees and working towards keeping the ones they still have left.

    Cons

    S&P downgrade, canceling office newspaper when newspaper is a customer, 401k match still not reinstated, constant restructuring, not investing in Fiber in MN market, losing a lot of experienced & tenured employees

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great work environment!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at Integra Telecom

    Pros

    Very good leadership team. Managers always willing to help employees succeed. AE's and SAE's are always in a great position to compete with competitors in the market. Customer service great, product set very good, positive environment, great sales rep training and support.

    Cons

    Integra struggles a bit with name recognition in the market.

    Advice to ManagementAdvice

    Continue to bring great products to the markets.

    Recommends
    No opinion of CEO
  7.  

    Best company I have ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Account Executive
    Current Employee - Senior Account Executive

    I have been working at Integra Telecom

    Pros

    greay pay, great manager makes you feel like one of the family

    Cons

    none they made some changes and they only hire seasoned reps now big difference

    Advice to ManagementAdvice

    keep doing what you are doing

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    They INVEST in your future!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Account Executive  in  Golden Valley, MN
    Current Employee - Senior Account Executive in Golden Valley, MN

    I have been working at Integra Telecom

    Pros

    The management team really invests in your future. From training to motivation to sales engineering/management support - they really provide you with the tools to be successful. I found that if you are someone who comes in - does that activity, identifies opportunities, holds enough meetings and bring your sales engineer/manager with you, you will succeed and make ALOT of money!

    Cons

    If you don't work hard - look somewhere else. This position is only for someone that wants to work hard and make a lot of money.

    Recommends
    No opinion of CEO
  9.  

    Positive synergetic work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Integra Telecom

    Pros

    Great training and support from local and remote management. Provided the tools to do the job and the support and autonomy to accomplish the needed job tasks. Also, a very open environment for constructive criticism and clearly defined steps to prepare for growth opportunities.

    Cons

    The only downside was the acquisition by Integra, which changed the entire outlook and direction of the company. It also removed the 'small company' feel and relationships that we had with fellow co-workers, segmenting everyone into clearly defined and separated departments.

    Advice to ManagementAdvice

    Employees valued their jobs and highly valued the leadership provided. Whatever you were doing was working - thank you for your shared leadership skills and career insight.

    Recommends
    Approves of CEO
  10. 2 people found this helpful  

    Integra Telecom is a great place to work, filled with great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Systems Analyst II  in  Portland, OR
    Current Employee - Systems Analyst II in Portland, OR

    I have been working at Integra Telecom

    Pros

    On the whole, employees at Integra are intelligent, thoughtful, and good to work with. People really embrace the company goals of "customer service" at all levels of the company. There's never a shortage of projects to work on and ways to make improvements. Projects are challenging and interesting and really drive the business as a whole. Management seems to understand the strains and stress of the job and makes changes appropriately in order to manage the overall workload. While the rule of "good, fast, cheap; pick two" still applies, they will more often than not pick good and fast over cheap.

    Cons

    With two acquisitions in quick succession, the culture has changed drastically. The different pieces have their own historic ways of doing things, so getting everyone moving forward in the same way is a challenge. Additionally, work has been in a high energy, all hands mode since those acquisitions started and will continue in that mode until the data conversion is complete. Work loads have increased beyond the 40 hour week since the acquisitions started.

    There seems to be a recent trend to hire new employees at a higher level and salary more often than promoting from within. It is rare to see a new hire as a full time employee (contract or contract to hire instead), which may turn off some applicants.

    Advice to ManagementAdvice

    Even though Integra is a privately held company, the Senior Management still keeps employees informed of the positive and negative trends in all areas of the company. They also embrace the company's values of communication and customer service. There's a good amount of transparency in many of the major decisions. Senior Management is quite willing to chat about every area of the company in the elevator or the gym when you happen to run into them.

    Recommends
    Approves of CEO
  11.  

    Great gateway sales job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Salt Lake City, UT
    Former Employee - Account Executive in Salt Lake City, UT

    I worked at Integra Telecom full-time for more than a year

    Pros

    As a sales executive at Integra you are given a lot of freedom to really find out if sales is for you. It can be a grind somedays and it is up to you to hit your quota.

    Cons

    They don't pay a huge base salary and they are lots of sales people per market so it can be a bit cutthroat at times.

    Advice to ManagementAdvice

    Recognize the power of recognition. People just want to know someone believes in them and will support them.

    Recommends
    Negative Outlook
    No opinion of CEO

Integra Telecom Photos

Superbowl 2014
Integra Telecom helping out!
Habitat for Humanity
Fun on the job.

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