Integra Telecom

www.integratelecom.com
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Employee Reviews

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  1. 1 person found this helpful  

    Used to be great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Staff
    Current Employee - Support Staff

    I have been working at Integra Telecom full-time (more than 8 years)

    Pros

    The pay isn't bad. Some of the people are great to work with.

    Cons

    Once a great company to work for they have raised insurance premiums, cut pay, laid off great employees so they could hire average/mediocre replacements in their "Centers of Excellence", constantly change processes, created an atmosphere of working against instead of with each other and cut all recognition programs.

    Advice to ManagementAdvice

    Stop acting like everything is better and actually make changes that focus on helping not hurting your employees and the kind of culture that needs to be brought back. Get people excited to work for Integra again instead of satisfied with getting a paycheck.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Running out of options, needs to merge or change business model.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive Enterprise in Seattle, WA
    Former Employee - Account Executive Enterprise in Seattle, WA

    I worked at Integra Telecom full-time

    Pros

    The company is very flexible regarding working from home. Casual Dress Code. The people are great, although they are leaving in droves.

    Products are amazing and stretch from traditional analog lines to Palo Alto Firewalls and Arbor Networks' DDoS Mitigation. Also, Integra is the leader in Mitel phone systems -- only Windstream comes close in the PBX arena.

    Cons

    Constant Change. The leaders in the company have a short shelf life as they are expected to create a strategy and execute in 6 months or less. Some of the recent turnaround strategies have been too ambitious considering the morale of the employees and their reluctance for yet another change.

    The product delivery and support is subpar compared to others in the marketplace. Integra is definitely better than CenturyLink, but doesn't even come close to TW.

    Integra lacks the resources to compete in a rapidly consolidating marketplace. A company with $670 million in revenue can not compete with companies in the $2+ billion range. If the company were to reduce its footprint and eliminate markets that have no assets (MN & CO) it might have a chance. As it stands the company is not nimble enough to outperform the giants that it is competing against.

    The other option is merge with other companies. Integra doesn't have the resources to get big enough as the purchaser so it will likely be on the other end of any acquisition. Chances are Windstream will be the buyer.

    Advice to ManagementAdvice

    Give the employees some stability. Also, everyone is ready to leave at the first opportunity. Give them a reason to stay (retention bonuses/raises). Morale needs to increase or things will never improve. Also, institute some sort of bonus plan for implementation to incent installs.

    Most importantly, stop charting the middle path. Mediocrity may prove successful to ILECs, but CLECs need to be product, price or service leaders. Successful companies can't be everything, but that is exactly how Integra has operated for the past several years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Horrible company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SAE
    Current Employee - SAE

    I have been working at Integra Telecom full-time (less than a year)

    Pros

    nothing good , managment doesnt have enough experience to do their jobs.

    Cons

    nothing works. Pricing, installations, ongoing product support

    Advice to ManagementAdvice

    get new jobs because you dont have a clue what the market is

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Enterprise Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Account Manager
    Former Employee - Enterprise Account Manager

    I worked at Integra Telecom full-time (more than 3 years)

    Pros

    Lots of potential customers. Good benefits. Expanding, innovative product line.

    Cons

    Management issues from the top down. Not the best direction. Support during the turn up process is sketchy.

    Neutral Outlook
  6. 1 person found this helpful  

    Worst Management ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Golden Valley, MN
    Current Employee - Account Executive in Golden Valley, MN

    I have been working at Integra Telecom full-time (less than a year)

    Pros

    They will hire anyone. Especially for their upper management positions.

    Cons

    horrible politics. "mafia" type atmosphere where no one succeeds unless you have been there 10 or more years. Leads and accounts given only to people with tenure. horrible uncooperative support staff.

    Advice to ManagementAdvice

    quit and hire professionals.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    What a joke!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at Integra Telecom full-time (more than 3 years)

    Pros

    money initially until they cut it.

    Cons

    Culture promotes promiscuity during conferences.

    Advice to ManagementAdvice

    Keep a closer eye on the culture. Too many married people having affairs with co-workers. Too much drama means not enough focus on job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great gateway sales job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Salt Lake City, UT
    Former Employee - Account Executive in Salt Lake City, UT

    I worked at Integra Telecom full-time (more than a year)

    Pros

    As a sales executive at Integra you are given a lot of freedom to really find out if sales is for you. It can be a grind somedays and it is up to you to hit your quota.

    Cons

    They don't pay a huge base salary and they are lots of sales people per market so it can be a bit cutthroat at times.

    Advice to ManagementAdvice

    Recognize the power of recognition. People just want to know someone believes in them and will support them.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Golden Valley, MN
    Current Employee - Account Executive in Golden Valley, MN

    I have been working at Integra Telecom full-time (more than a year)

    Pros

    There were no pros at about working for this company. From start to finish, working for this company was a nightmare. Stay away!!!!!!!!!!!!!!

    Cons

    This is the worst company I have ever been a part of and it's starts at the top down. From executive leaders to management, no one has a clue in regard to running a successful business. Worst internal communication ever. Business will eventually fail or get bought by a bigger company who will turn it around.......or not.

    Advice to ManagementAdvice

    Good luck!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Account manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Manager in Portland, OR
    Current Employee - Customer Account Manager in Portland, OR

    I have been working at Integra Telecom full-time (more than 5 years)

    Pros

    If you’re an account manager you’re not responsible for anything! You will have no accountability and can pretty much do whatever you want some people watch Netflix, sit on face book shop at the mall. For your account visits you can just drop off your information and then go home for the rest of the day.

    Cons

    Constant change in upper management keeps things interesting. I think they keep doing that to distract people from knowing that they are going under. they just got rid of their CEO Kevin

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Bait and switch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive in Denver, CO
    Former Employee - Senior Account Executive in Denver, CO

    I worked at Integra Telecom full-time

    Pros

    Benefits are good and given fast. Lots of teamwork

    Cons

    Boiler room atmosphere. Lots of turnover. Very noisy atmosphere in the office - hard to conduct business.

    Advice to ManagementAdvice

    Don't view your employees as disposable assets. Work to give them time to succeed.

    Doesn't Recommend
    Neutral Outlook

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