Integra Telecom

  www.integratelecom.com
  www.integratelecom.com
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Integra Telecom Reviews

Updated September 15, 2014
Updated September 15, 2014
127 Reviews
2.4
127 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Integra Telecom CEO Kevin O'Hara
Kevin O'Hara
47 Ratings

Review Highlights

Pros
  • good benefits, flexible hours, have a chance to make good commission if you hit your quota (in 11 reviews)

  • Great work atmosphere with local customer service numbers (in 7 reviews)


Cons
  • embarrassingly high turnover in sales, imbalance with opportunity - expectation (in 9 reviews)

  • Upper management made drastic changes over the last 6-8 months (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Process Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Denver, CO
    Former Employee - Manager in Denver, CO

    I worked at Integra Telecom full-time for more than a year

    Pros

    For the most part, general cooperation exists between cross functional teams, and the people are easy to work with.

    Cons

    There were two major changes in the senior leadership teams in the year I was there. There was a lack of focus on process improvements, with new processes developed and then ignored. Sales teams suffered a high turnover rate due to constant changes in the compensation plan, resulting in loss of key customers and the associated revenues. This led to a significant layoff across all functional groups, to include my own job.

    Advice to ManagementAdvice

    Plan your work and work your plan. It is that simple. To make changes to your plans before they are fully implemented leads to a lack of confidence of your own employees, and a lack of confidence from you customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Good people, but left hand doesn't know what the right hand is doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Circuit Designer/Project Manager  in  Seattle, WA
    Former Employee - Circuit Designer/Project Manager in Seattle, WA

    I worked at Integra Telecom full-time for more than 5 years

    Pros

    There are alot of good people that work there. Not really micro-managed at all if you do your job and do it well.

    Cons

    EVERYTHING is a rush which means no one really believes when there is a true rush.
    they aren't willing to pay the good people to keep them around and end up hiring un-trained people which shows in the customer service.
    The turnover rate is high and it takes too long to get approval to re-post for the same job which means more work for existing employees
    Not enough resources to deliver what is promised which creates alot of finger pointing between departments.
    No policy or procedure is ever delivered to the organization as a whole which means one department can change the way they do something without other departments being made aware.
    No procedures or policies are in place and if they do make any, they change within a few months or no one if forced to follow them so no one adheres to them.
    Middle management isn't given enough authority to make any kind of positive change. If they do challenge upper management, then the position seems to be eliminated and reposted as something different.
    what was once a good benefit plan, seems to be reducing each year.

    Advice to ManagementAdvice

    Allow your middle managers to have more say in how their department is run. They only seem to be a place for escalation and cannot really train their employees and develop process to improve production.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    A great company with plenty of opportunity to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Seattle, WA
    Former Employee - Manager in Seattle, WA

    I worked at Integra Telecom full-time for more than 5 years

    Pros

    Integra values each and every customer and so if you believe in customer service than Integra is the place for you.

    Cons

    Integra is constantly evolving so if you don't like change than Integra is not an ideal company to work at.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Integra recognized and promoted for hard work and dedication.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Integra Telecom

    Pros

    If you were willing to work hard, find needs, and fill them, Integra will promote from within to higher roles. I was able to work with new technology and enterprise systems.

    Cons

    Much of my grain ng and learning was self directed one motivated. Integra did play for classes when needs came up, but you had to show you were interested and motivated to be selected for that training. Salaries were a bit low.

    Advice to ManagementAdvice

    Telling the company that moving to Vancouver was neutral was a bad move. In reality, half the company got a bonus and the other half had additional burdens placed on them. An individual employee's additional burden is not balanced by a bonus given to someone else. Integra's cost may have been neutral, but it tells employees you don't care.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Assurance Technician  in  Denver, CO
    Former Employee - Service Assurance Technician in Denver, CO

    I worked at Integra Telecom full-time for less than a year

    Pros

    The job itself was close to home, so the commute was quick and easy. My immediate supervisor was flexible and understanding when it came to issues or life events (illness or emergency).

    Cons

    If there was a coherent strategy for moving the company forward, it was never communicated to the staff at large. Overall, the company was disjointed and dysfunctional -- little to no communication or cooperation between groups and no leadership.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    The blind leading the weary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Not Your Business  in  Portland, OR
    Current Employee - Not Your Business in Portland, OR

    I have been working at Integra Telecom full-time for more than 10 years

    Pros

    Easy to change positions internally.

    Cons

    Moved to Cowpie, WA. Spent millions on paranoia-inducing cubicles. Salaries out of line with region. Benefits mediocre. Management in flux. Too many products to support; everything's a one-off. Stress.

    Those who can have left. Those who can't are those who are left.

    Advice to ManagementAdvice

    Just give up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Terrible Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Integra Telecom full-time for more than 3 years

    Pros

    Easy to get hired. They have new colors for the logo so that is something.

    Cons

    Terrible training, philosophy is to over hire sales reps and weed 80% out. Product is inferior, they will not support it nor do they help customers who they screw over.

    Advice to ManagementAdvice

    Since you can't find a buyer for the company bring in management that actually cares about workers outside of the home office.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    good products toxic work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Denver, CO
    Former Employee - Sales Representative in Denver, CO

    I worked at Integra Telecom full-time

    Pros

    reputable products /services to represent in B2B sales

    Cons

    Toxic nepotistic work environment- management maintains low ethical standards

    Advice to ManagementAdvice

    Corporate management needs to quit turning a blind eye to the ethical issues of Denver

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Might consider bringing on some real Change Management specialists.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - "Temporary" IS Considered Internal Contract/Intern  in  Portland, OR
    Current Employee - "Temporary" IS Considered Internal Contract/Intern in Portland, OR

    I have been working at Integra Telecom full-time for less than a year

    Pros

    In a non-customer facing role I had some ability to work from home. Beautiful new offices. The people in general are great people to know and work next to. Everyone deals with the dysfunctionality of this company as many families do: the leaders ignore it, the underlings become cynical, sardonic, and frustrated. The best medicine becomes laughter.

    Cons

    Temporary employee treated with the carrot on a stick.. just fill this out, wait for (event to occur). A 3-6 month trial period is expected. When most temps are kept for 12-16 months the cracks in the system really start to show. (No holiday pay, no PTO, no 401k match) Brought in under the "Intern" designation so they don't have to pay industry standards, after a trial period one can fight for some raise in pay and be somewhat considered "Internal Contractor" but definitely not at a Contractor price. This eliminates the ability to trust mgmt. I always feel like someone is blowing smoke with comments about my value, skills, knowledge, yet there is no real job offer to consider. There is the constant feeling that this company is on the brink of something.. and it does not make for a comfortable place to be productive.

    Advice to ManagementAdvice

    Hire a change management firm/specialist/consultant. The real changes that are made are not communicated well. There may have been flurries of emails about moving, but within the teams, communication is nill. Many managers are great at managing "up stream" leaving their subordinates at great loss, without effective coaching or leadership. And, stop slapping your Temporary Employees in the face with "All Employee" emails asking for feedback about communication, only to be excluded from the activity. As a temp, I've met quite a few who've considered non-sales roles. I've coached them to dodge this bullet and walk away from the drama.

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    Shoot from the hip

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst Senior  in  Portland, OR
    Current Employee - IT Analyst Senior in Portland, OR

    I have been working at Integra Telecom full-time for more than a year

    Pros

    For a telecom company, there is a surprising "get it done" culture that in many areas still keeps bureaucracy to a minimum. If you have an idea on how to do something better, it can probably be put in place.

    The work environment is supportive of family life, and after 5:00 the office is virtually empty.

    An enterprising go-getter will find lots of opportunities to excel here.

    Cons

    The company went from a 500-employee operation to 2000 employees in a very short period due to a string of acquisitions. The strains on policies and the company's culture remain evident. Many IT processes feel "unfinished," and inter-team and inter-organizational collaboration can be shaky. In this management culture, forward planning is often lacking.

    You really must keep after people, especially in other teams, to get them to do anything that's outside their normal routine. Compared to other companies that I've worked for, I've found it difficult to get people to follow-through on anything that's unusual. If it could fall through the cracks, it probably will.

    Salary lags behind competitors, at least in IT.

    The company recently changed the vacation/sick time policy to force employees to use all of their PTO by the end of each year.

    The executive team has moved to Denver, though oddly, there was never an announcement.

    The company moves its headquarters from Portland to eastern Vancouver (bordering Camas) on 5/1/14. Unfortunately, the new office space will cram 500 people into a large bay filled with small 7' short cubicles. Boosters of the "Open Office" floor plan may think it's cool, but to me and many others it is a return to a Kafkaesque office out of the 1910's.

    Advice to ManagementAdvice

    Spending large sums of money on long-haul fiber lines is an obvious way to make Integra a more valuable company. However, leaving the IT infrastructure on ancient hardware that is no longer supported, and not allocating sufficient resources to run important new applications is leading us to an inevitable embarrassment in front of a customer.

    Neutral Outlook
    No opinion of CEO

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