Integra Telecom

  www.integratelecom.com
  www.integratelecom.com

Integra Telecom Reviews

Updated September 30, 2014
Updated September 30, 2014
133 Reviews
2.2
133 Reviews
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Integra Telecom CEO Kevin O'Hara
Kevin O'Hara
49 Ratings

Review Highlights

Pros
  • good benefits, flexible hours, have a chance to make good commission if you hit your quota (in 14 reviews)

  • Still a better than industry standard customer service experience (in 8 reviews)


Cons
  • embarrassingly high turnover in sales, imbalance with opportunity - expectation (in 9 reviews)

  • Upper management made drastic changes over the last 6-8 months (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    Rampant mediocrity & imbalance, with signs of improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Manager in Portland, OR
    Current Employee - Customer Account Manager in Portland, OR

    I have been working at Integra Telecom full-time (less than an year)

    Pros

    Vision is emerging of a collaborative team of professionals, focused on the customer experience. CEO is believable and the systems and process are developing in several areas. Rich portfolio of products for a company this size. good benefits and pay for some.

    Cons

    embarrassingly high turnover in sales, imbalance with opportunity - expectation. accountability not where it should be. More of a mess than most sales organizations - mostly due to systems, information or process and programs that weren't executed well or revisited for a deeper look & course correction. Difficult to map the caretakers of the various services, roles or responsibilities to solve problems and address customer needs day to day in a complex environment. Training was professional, but did not include the basic mapping in orientation by the department.

    Advice to ManagementAdvice

    Intellectual honesty from leadership and managers as the "new norm". Additional filters & considerations for the hires and terminations of the front line personnel - sales, care & service delivery. Should not be hiring entry level for any customer facing positions; nor wasting talented competent people because of a program or manager fail.

    Doesn't Recommend
    Approves of CEO
  2.  

    This company is a long way from making it and a short time from being bought up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in Renton, WA
    Current Employee - Senior Account Executive in Renton, WA

    I have been working at Integra Telecom full-time (less than an year)

    Pros

    Pay is good, great benefits, training was fun. I had everything I needed to begin work on day 1, laptop, phone number, access to most systems.

    Cons

    The overall morale in the office is so low that I hate coming into the office. In one months time, more than half of the sales force was put on pip, let go or simply left the company. The support folks are not skilled or experienced enough to fullfil their role. Assigned accounts are a joke.

    Advice to ManagementAdvice

    You need to focus on raising morale, trust and skills of your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Process Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Denver, CO
    Former Employee - Manager in Denver, CO

    I worked at Integra Telecom full-time (more than an year)

    Pros

    For the most part, general cooperation exists between cross functional teams, and the people are easy to work with.

    Cons

    There were two major changes in the senior leadership teams in the year I was there. There was a lack of focus on process improvements, with new processes developed and then ignored. Sales teams suffered a high turnover rate due to constant changes in the compensation plan, resulting in loss of key customers and the associated revenues. This led to a significant layoff across all functional groups, to include my own job.

    Advice to ManagementAdvice

    Plan your work and work your plan. It is that simple. To make changes to your plans before they are fully implemented leads to a lack of confidence of your own employees, and a lack of confidence from you customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Good people, but left hand doesn't know what the right hand is doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Circuit Designer/Project Manager in Seattle, WA
    Former Employee - Circuit Designer/Project Manager in Seattle, WA

    I worked at Integra Telecom full-time (more than 5 years)

    Pros

    There are alot of good people that work there. Not really micro-managed at all if you do your job and do it well.

    Cons

    EVERYTHING is a rush which means no one really believes when there is a true rush.
    they aren't willing to pay the good people to keep them around and end up hiring un-trained people which shows in the customer service.
    The turnover rate is high and it takes too long to get approval to re-post for the same job which means more work for existing employees
    Not enough resources to deliver what is promised which creates alot of finger pointing between departments.
    No policy or procedure is ever delivered to the organization as a whole which means one department can change the way they do something without other departments being made aware.
    No procedures or policies are in place and if they do make any, they change within a few months or no one if forced to follow them so no one adheres to them.
    Middle management isn't given enough authority to make any kind of positive change. If they do challenge upper management, then the position seems to be eliminated and reposted as something different.
    what was once a good benefit plan, seems to be reducing each year.

    Advice to ManagementAdvice

    Allow your middle managers to have more say in how their department is run. They only seem to be a place for escalation and cannot really train their employees and develop process to improve production.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    A great company with plenty of opportunity to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Seattle, WA
    Former Employee - Manager in Seattle, WA

    I worked at Integra Telecom full-time (more than 5 years)

    Pros

    Integra values each and every customer and so if you believe in customer service than Integra is the place for you.

    Cons

    Integra is constantly evolving so if you don't like change than Integra is not an ideal company to work at.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Integra recognized and promoted for hard work and dedication.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Integra Telecom

    Pros

    If you were willing to work hard, find needs, and fill them, Integra will promote from within to higher roles. I was able to work with new technology and enterprise systems.

    Cons

    Much of my grain ng and learning was self directed one motivated. Integra did play for classes when needs came up, but you had to show you were interested and motivated to be selected for that training. Salaries were a bit low.

    Advice to ManagementAdvice

    Telling the company that moving to Vancouver was neutral was a bad move. In reality, half the company got a bonus and the other half had additional burdens placed on them. An individual employee's additional burden is not balanced by a bonus given to someone else. Integra's cost may have been neutral, but it tells employees you don't care.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Assurance Technician in Denver, CO
    Former Employee - Service Assurance Technician in Denver, CO

    I worked at Integra Telecom full-time (less than an year)

    Pros

    The job itself was close to home, so the commute was quick and easy. My immediate supervisor was flexible and understanding when it came to issues or life events (illness or emergency).

    Cons

    If there was a coherent strategy for moving the company forward, it was never communicated to the staff at large. Overall, the company was disjointed and dysfunctional -- little to no communication or cooperation between groups and no leadership.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    The blind leading the weary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Not Your Business in Portland, OR
    Current Employee - Not Your Business in Portland, OR

    I have been working at Integra Telecom full-time (more than 10 years)

    Pros

    Easy to change positions internally.

    Cons

    Moved to Cowpie, WA. Spent millions on paranoia-inducing cubicles. Salaries out of line with region. Benefits mediocre. Management in flux. Too many products to support; everything's a one-off. Stress.

    Those who can have left. Those who can't are those who are left.

    Advice to ManagementAdvice

    Just give up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Terrible Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Integra Telecom full-time (more than 3 years)

    Pros

    Easy to get hired. They have new colors for the logo so that is something.

    Cons

    Terrible training, philosophy is to over hire sales reps and weed 80% out. Product is inferior, they will not support it nor do they help customers who they screw over.

    Advice to ManagementAdvice

    Since you can't find a buyer for the company bring in management that actually cares about workers outside of the home office.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    good products toxic work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Denver, CO
    Former Employee - Sales Representative in Denver, CO

    I worked at Integra Telecom full-time

    Pros

    reputable products /services to represent in B2B sales

    Cons

    Toxic nepotistic work environment- management maintains low ethical standards

    Advice to ManagementAdvice

    Corporate management needs to quit turning a blind eye to the ethical issues of Denver

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

Integra Telecom Photos

Superbowl 2014
Integra Telecom helping out!
Habitat for Humanity
Fun on the job.

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