Integra Telecom Reviews

Updated August 18, 2014
Updated August 18, 2014
126 Reviews

2.5
126 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Integra Telecom CEO Kevin O'Hara
Kevin O'Hara
47 Ratings

Review Highlights

Pros
  • good benefits, flexible hours, have a chance to make good commission if you hit your quota (in 11 reviews)

  • Great work atmosphere with local customer service numbers (in 7 reviews)


Cons
  • embarrassingly high turnover in sales, imbalance with opportunity - expectation (in 9 reviews)

  • Upper management made drastic changes over the last 6-8 months (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Circuit Designer/Project Manager  in  Phoenix, AZ
    Current Employee - Circuit Designer/Project Manager in Phoenix, AZ

    I have been working at Integra Telecom full-time for more than 5 years

    Pros

    Good company to work with due to managements.

    Cons

    Personally never have. Nice co-worker and managers.

    Advice to ManagementAdvice

    Upper management have very good relationships with employees

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Expecting a lot from their employees while providing very little to them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Account Executive - Small Business  in  Portland, OR
    Former Employee - Business Account Executive - Small Business in Portland, OR

    I worked at Integra Telecom full-time

    Pros

    The company recently changed their image and added some good products to their portfolio.

    Cons

    Unprofessional interview process. The training is basically consolidated to one week and then you are thrown to the wolves. You are tasked with trying to sell products at a higher price than the same product offered by the larger telecom corporation (Century Like, Comcast, etc.) They still have not figured out the commission structure, training period, and general policies.

    Advice to ManagementAdvice

    Spend more time with new hires. Have an effective training program that adequately prepares employees for the entire role. (i.e. salesforce training, sales training, proven strategies, etc.)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Project Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Integra Telecom full-time for more than 5 years

    Pros

    It had a great location.

    Cons

    Mangement. Micor Mangement. Favortisim is the biggest error of this company. Too many Cheifs and not enough Indians. This a company that the logo whoudl be who kisses up the most wins. Many interoffice relations.

    Advice to ManagementAdvice

    Fire all and start new

    Doesn't Recommend
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  5.  

    It was okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service  in  Vancouver, WA
    Current Employee - Customer Service in Vancouver, WA

    I have been working at Integra Telecom full-time for more than 5 years

    Pros

    Love the location and hours

    Cons

    Upper management do not value employees

    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Integra Telecom, while working there had the resources and tools to ensure clients and employees were appreciated,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development  in  Renton, WA
    Former Employee - Business Development in Renton, WA

    I worked at Integra Telecom full-time for more than 3 years

    Pros

    Absolutely no micromanaging if you are doing what is needed to make your numbers you earn a lot of flexibility.

    Cons

    The only Con I thought of was regarding the launch products/services. We would have our OMA meeting but then next thing you know people were selling it prior to the true launch, so the customer doesn't have the same experience.

    Advice to ManagementAdvice

    Professionalism of course is a must, continue to recognize the strengths of your account reps, if they are struggling in one department but are accelerating in other areas, let them know that the are of value to the company however we think they would be in a better position elsewhere in the company.

    Recommends
    Approves of CEO
  7.  

    Smorgasborg of knowledge needed to do your job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Assurance Technician  in  Renton, WA
    Former Employee - Service Assurance Technician in Renton, WA

    I worked at Integra Telecom full-time for more than 5 years

    Pros

    You get to learn alot about many aspects of telecom. It has a family atmosphere. Everyone is willing to share the knowledge, instead of hording it. You are encouraged to excel

    Cons

    The workload is too high and forces alot of overtime. Upper management seems disconnected with the employees. Politics can cause harm to the average worker.

    Advice to ManagementAdvice

    Listen to what the workers are complaining about. If there is excessive overtime, hire some more workers. Work won't dry out in repair.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great network and customer base, trying to find its way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  Portland, OR
    Current Employee - Sales Manager in Portland, OR

    I have been working at Integra Telecom full-time for more than 3 years

    Pros

    Excellent network and product set

    Cons

    Constantly change - busy work within the sales environment

    Advice to ManagementAdvice

    Pick a strategy and stick with it

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Hard working front line and mid level employees. Senior management distracted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Integra Telecom full-time for more than 10 years

    Pros

    Very talented employees, both customer and network facing. Recent attempts to streamline organization is largely seen as positive, although in a give and take economic environment, net benefits accrue unevenly across departments. Heavy Sales orientation is a very positive indication of commitment to meeting revenue goals.

    Cons

    New leadership eschews former commitments to maintaining a diverse, interconnected, and happy work force. New human resource team approaches work force in an adversarial manner leaving employees without trusted avenues for recourse. Inter and intra team Communication is silo based. Parallel organizations are purposely left out of the information loop, creating speculation and then gossip which is destructive to morale.

    Advice to ManagementAdvice

    Have meaningful performance reviews and hold managers, especially junior VP's, and Directors, accountable for delivering them personally to their employees. More carrots, less sticks. Make employees accountable but also make them a part of the communication and information loop. Try to create a positive culture, by not encouraging silo mentality and negative attitudes, through poor communication and archaic, ineffective human resources.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    The experience has taken me far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Integra Telecom full-time for more than 5 years

    Pros

    Great people and lasting connections

    Cons

    Lack luster training program
    Poor communication and lack of transparency from corporate
    Too much manager/employee fratenizing is allowed

    Advice to ManagementAdvice

    Be more open with employees in order to gain trust

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Management doesn't get it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Integra Telecom full-time

    Pros

    Product and service offerings should make the company a leader in the industry.

    Cons

    Management doesn't support employees enough or follow through on commitments.

    Advice to ManagementAdvice

    Do what you say you will do. Walk the talk.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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