Integral Resources

  www.integralresources.com
Work in HR? Unlock Free Profile

Integral Resources Reviews

Updated August 16, 2014
Updated August 16, 2014
12 Reviews

3.2
12 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
CEO
0 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very organized employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tele- Fundraiser  in  Worcester, MA
    Current Employee - Tele- Fundraiser in Worcester, MA

    I have been working at Integral Resources part-time for less than a year

    Pros

    Flexible schedule, bonuses, learning what's happening in politics, on-going coaching

    Cons

    If you don't get enough people donating during your shift, you get sent home.

    Advice to ManagementAdvice

    Keep up the good work! Managers are very knowledgeable about politics and explaining what's going on. They are great motivators.

    Recommends
    Positive Outlook
  2.  

    Not everyone is meant for call centers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telefundraiser  in  Durham, NC
    Current Employee - Telefundraiser in Durham, NC

    I have been working at Integral Resources part-time for less than a year

    Pros

    The hours are very flexible. I can come and go as my personal schedule allows. Additionally the management is incredibly friendly and shows a great desire to help you succeed. You also get paid every week, which is fantastic.

    Cons

    You can and will get sent home if you do not raise enough money. I have tried my hardest to get donations, going beyond the required 3 asks, and still get sent home. This cuts your hours and affects your paycheck. If you work less than the minimum hours, you get paid minimum wage.
    The pay is also terrible. Working in a call center is surprisingly stressful and 7.75/hr is definitely not enough of an incentive.

    Advice to ManagementAdvice

    I don't feel the training that I received adequately prepared me for the job. I would like to have listened to more calls or talk with some of the other employees about their experience working for IRI. I could have gotten a better understanding of the job and probably would have made a different decision in choosing to work there.

    Doesn't Recommend
    Neutral Outlook

    Integral Resources Response

    Aug 1, 2014Director Call Center Operations

    I am sorry you are struggling with the job. As you have said it is just not for everyone. I wish it was as we only get paid if you can do the job well enough to make client goals. Please do ask Robi ... More

  3.  

    .........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Caller  in  Boston, MA
    Former Employee - Caller in Boston, MA

    I worked at Integral Resources part-time

    Pros

    The hours are extremely flexible.
    You get constant help.

    Cons

    This Is a completely commission based environment and your pay varies week to week.
    You have to come in Super early or face "Not getting a chair."
    Will Send you home even if you get a file full of disconnected numbers.

    Advice to ManagementAdvice

    Stop hiring more people than you have chairs for.
    Don't sent a person home if you put them in a file that is full of disconnected numbers.

    Doesn't Recommend
    Neutral Outlook

    Integral Resources Response

    Jun 27, 2014Director Call Center Operations

    Sorry your experience was not what you were looking for.

    We now have way more seats than people to put in them. Since we opened the 36 additional stations on the fourth floor we are generally no
    ... More

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    A good part time job and learning experience in telemarketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fundraiser  in  Columbia, MO
    Former Employee - Fundraiser in Columbia, MO

    I worked at Integral Resources part-time for less than a year

    Pros

    You receive an hourly wage and a commission
    Have the opportunity to make good money if you are dedicated and receive donations
    Hours are flexible and you aren't held to a specific schedule

    Cons

    Forced to deal with rejection a lot
    May become tired of cold calling
    Can be sent home early from work if you aren't raising enough money

    Advice to ManagementAdvice

    Implement more training for workers after they are hired.

    Recommends
    Positive Outlook

    Integral Resources Response

    Jun 27, 2014Director Call Center Operations

    Glad your experience has been positive. The management staff in Columbia and I will take seriously your recommendation of continuing training.

  6.  

    I learned a great deal about talking with people on the phone and using key points to cause people to want to donate.

    Former Employee - Telefundraiser  in  Cambridge, MA
    Former Employee - Telefundraiser in Cambridge, MA

    I worked at Integral Resources part-time for less than a year

    Pros

    Flexible hours, good environment, and very pleasant management.

    Cons

    Not a fan of politics, which most calls were for donations to political organizations.

    Advice to ManagementAdvice

    You are doing great, poltics are just not for me.

    Integral Resources Response

    Jun 27, 2014Director Call Center Operations

    We are in general to the left of the left so the job can be uncomfortable for those with more conservative and less progressive values. I have a friend that does Republican politics out west if you ... More

  7.  

    Rough work hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Integral Resources

    Pros

    Work Happy hrs great location

    Cons

    Long hrs bad communication skills

    Doesn't Recommend
    No opinion of CEO

    Integral Resources Response

    Jun 28, 2014Director Call Center Operations

    Sorry you experience was not what you were looking for. We let you pick your shifts so this is hard to understand. There is a 5.5 hour morning shift 8:30-2:00, a 2 hour afternoon 2:30-4:30 and a ... More

  8.  

    Above average overall.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telemarketer  in  Cambridge, MA
    Former Employee - Telemarketer in Cambridge, MA

    I worked at Integral Resources part-time for less than a year

    Pros

    Flexible schedule, compensation, the fact their is commissions

    Cons

    The commissions structure is not advantageous to part-time employees.

    Advice to ManagementAdvice

    Take some time to listen to each sales rep's calls/call style/call control/quality control, etc etc to "weed out" who has a future there. And then give the ones that have the talent a raise.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Overwhelming and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fundraiser  in  Raleigh, NC
    Former Employee - Fundraiser in Raleigh, NC

    I worked at Integral Resources full-time for more than a year

    Pros

    Making a difference, seeing concrete goals achieved.

    Cons

    Underpaid, bonuses very small,no real lunch break only 15 minutes

    Advice to ManagementAdvice

    Increase pay, especially for those who have been there awhile. Hire more knowledgeable people

    Doesn't Recommend
    Neutral Outlook

    Integral Resources Response

    Jun 27, 2014Director Call Center Operations

    Sorry your experience was not great. We closed the Raleigh call center in late 2012 due to loosing the lease. That said we have an average pay rate of just under $10 an hour in the Durham office ... More

  10.  

    Good for sales people,Flexible scedule

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telefundraiser  in  Cambridge, MA
    Former Employee - Telefundraiser in Cambridge, MA

    I worked at Integral Resources part-time for less than a year

    Pros

    If you can sell over the phone you will do well!

    Cons

    High Pressure, If you get stuck on a weak campaign/bad leads you won t do well. High earners get better campaigns

    Advice to ManagementAdvice

    Clean up leads in computer

    Recommends

    Integral Resources Response

    Jun 27, 2014Director Call Center Operations

    Glad your experience was good. You rightly point out the best agents get the best files. It would be great if we could only call the gold leads but we would have to limit the size of the company and ... More

  11.  

    A great place to work with a lot of opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fundraiser  in  Cambridge, MA
    Former Employee - Fundraiser in Cambridge, MA

    I worked at Integral Resources part-time for more than a year

    Pros

    Integral Resources is a place where you can make a difference while getting paid. This job is great for college students, parents or someone looking to stay busy. There are many opportunity's for advancement. integral Resources is a really fun place to work. This company has helped many people get a fresh start in life.

    Cons

    It is a fast paced high stress environment. Most people come through training and think the job is easy. When they realize it is not so easy and they fail they blame the management and the company.

    Advice to ManagementAdvice

    Saying "good job" means a lot.

    Recommends
    Positive Outlook

    Integral Resources Response

    Jun 27, 2014Director Call Center Operations

    Whoever you are I hope you have made management. You understand the reality that the work is work. It looks easy but really requires you put your all into every call. Good luck in our company!

Worked for Integral Resources? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.