Intelius

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Intelius Reviews in Seattle, WA

Updated Mar 14, 2014

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2.3 16 reviews

27% Approve of the CEO

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Naveen Jain

(11 ratings)

33% of employees recommend this company to a friend
16 Employee Reviews Back to all reviews
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    • Culture & Values
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    • Senior Management
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    Great place to work, strongly team oriented.

    Anonymous Employee (Former Employee) Bellevue, WA

    ProsSome of the smartest people I have worked with in my career. Everyone is a potential mentor and happy to help out and help you reach your goals. Lots of great places to eat. I enjoyed the teams I worked with and built great friendships.

    ConsIt's hard to make lateral moves within the company. If you are a person that is not sure about what career path you want to take, this is not the place that will allow you to explore other opportunities.

    Advice to Senior ManagementBe more open to employees exploring career choices.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Shady Business Practices, Double Standards and Class Action Lawsuits

    Sales Associate (Former Employee) Seattle, WA

    ProsMy fellow employees were a pleasure to work beside and stayed as long as I did because of the friends I had made.

    ConsThe company has many aliases and many have bad BBB ratings constantly changing or adding new names. The management would troll blogs and give positive false reviews to counter act the negative reviews. Most customers were/are duped into additional MRCs of $19.99 when not completely going through the fine print and understanding what it actually meant. The T&C were extremely covert, double tongued and literally fine printed.

    Advice to Senior ManagementIts not ok to raise your voice to and belittle, bully or intimidate your employees. If it's ok for management to do something ie smoke pot in your car, have a drink or 2 at lunch or come in constantly late I personally do not feel it's ok to fire another employee for doing the same thing.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    Sr. Program Mgr

    Senior Program Manager (Former Employee) Bellevue, WA

    Proswork-life balance, friendly folks, no much pressure

    Conslow pay, shady business practice, sub quality techies

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    • Culture & Values
    • Work/Life Balance
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    1 person found this helpful  

    Worked as a customer retention specialist. Awful job, awful callers, had to upsell 'identity protection' plans.

    Customer Retention Specialist (Former Employee) Bothell, WA

    ProsThe employees were all nice to work with. All besides the management.

    ConsWas my job to lie and make excuses for the company's bad business practices.

    Advice to Senior ManagementQuit lying to yourselves; this company is a slimy business.

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

    3 people found this helpful  

    Company with potential, no longer

    Anonymous Employee (Former Employee) Bellevue, WA

    ProsPros here include: Decent parking compensation program. Near Bellevue bus. Engineers on call get comped on cellular bill. Some smart folks work here who want to do good. Facilities and working areas are pretty new. Working on the 22nd or 16th floor offers good views of Bellevue.

    ConsBaggage with a number of older projects, products and botched aquisitions. Lots of wild hair side projects to make a quick buck. Lack of concern for customer and delivering a quality product. Management will lie about a number of things to cover up issues with the company. Lack of willingness to admit failure to improve the business. Company also has a tendency to go low on compensation. Lately employee attrition has been high. Lack of respect for the CEO in the region. Intelius is not a well liked business in the region.

    Advice to Senior ManagementFocus on one product and remove distractions. Learn from your mistakes, and become more accountable to your employees. They know when you make mistakes, so addressing them and making a plan to succeed in the future is key. Get a CEO who's focused on the company's success. The current one is focused on a number of projects. Intelius/Inome seems to be a side project.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

    3 people found this helpful  

    Shady dealings. Mixed messages from top management.

    Anonymous Employee (Current Employee) Seattle, WA

    ProsThey like to hire young people and give them a chance to grow.

    ConsThe put those young people into positions they aren't ready for because they don't have to pay them much. They have a history of adding hidden fees into the transaction pipeline, which I thought had ended. But the last round of such behavior this summer resulted in the company laying off 1/4 of its employees.

    Advice to Senior ManagementFind your core competency, streamline it and stop trying to grift money from your users.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

    4 people found this helpful  

    Unethical, 0 Integrity Worst job ever

    Customer Service (Former Employee) Bothell, WA

    ProsHad a lunch break that is about it.

    ConsEverything but the lunch break

    Advice to Senior ManagementI decided after multiple negatives at this job to call it quits, first when I was hired I was told I was being hired for a sales role which then turned into a customer service role. But what sent me over the edge was the fact they knew they were robbing people of their money and we could not refund them their money unless the customer mentioned the BBB or the Attorney General. They had an out source company in Indonesia and one day a customer called me and asked why he was still being charged $40.00 a month on his CC, he said he canceled it 7 months ago and talked to the out source people and they were suppose to cancel it. I placed him on hold and investigated it and the out source had notes on his account that said he called and canceled his account. The out source person who canceled his account didn't cancel it the correct way so the customer was still being billed, knowing that is was our companies fault that he was still being billed I contacted a manager to ask if we could refund the customer I showed the manager the notes of the out source rep saying he wanted to cancel and that they messed up some how by not closing his account down. My manager said we could do nothing even though it was our fault. I pleaded for the customer because he was out almost $300.00 because of us they still said we can't refund him his money. This was the straw that broke the camels back it happened all the time we made a mistake and the customers have to pay for it. I quit within the week.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    lame people and no room to advance

    Software Engineer (Former Employee) Bellevue, WA

    Pros- Very low stress level, typical 9 - 5 office hours. Rarely need to work overtime.
    - Easy to survive, too many slackers around this company, some so-called engineers and dev managers don't even know the basics. Which means no matter you are a fresh grad or entry level engineer, you will find yourself better than a lot of people here.

    Cons- Salary and benefit are way below industry standard
    - No room to grow, never haven't anyone get prompted during my time. However, they prompted a bunch of people because most talented hard workers left in the past few months.
    - Expect to work with some noobs, this company still has some smart, hard working people, but you can count them with one hand. If you are unfortunate enough to work with one of the dev manager who only knows cowboy coding, good luck.
    - Work with very legacy, hard to maintain code, while not being allowed to change anything as they are your manager's babies.
    - Bad reputation, virtually no one knows Intelius and it has pretty bad reputation in Wall Street. IPO is simply a joke.

    Advice to Senior ManagementKeep the good guys and get rid of the "older, wiser" boys.

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

    1 person found this helpful  

    satisfying and rewarding work wise

    Software Engineer (Current Employee) Bellevue, WA

    ProsDynamic, fast paced work environment. Good work life balance

    ConsPublic perception of the Company and CEO is not great

    Advice to Senior ManagementImprove public perception of the company and CEO

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

    1 person found this helpful  

    Confusing environment.

    Product Manager (Current Employee) Bellevue, WA

    ProsThe compensation is fair but would not attach any value to option grants. Was slated to go public but that is unlikley now.

    ConsLack of direction from leadership.

    No, I would not recommend this company to a friend

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