IntelliCentrics Reviews

Updated March 4, 2015
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2.1
11 Reviews
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Mike Sheehan
8 Ratings

Employee Reviews

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  1. fun atmosphere, easy enough position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Flower Mound, TX
    Current Employee - Customer Service Representative in Flower Mound, TX

    I have been working at IntelliCentrics full-time (less than a year)

    Pros

    decent pay, good people, CEO is great, PTO.

    Cons

    benefits could be better
    web system is laughably bad

    Advice to ManagementAdvice

    implement some REAL training to your staff

    Recommends
    Neutral Outlook
    Approves of CEO
  2. Technical Staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IntelliCentrics

    Pros

    Good people on the team (below management)

    Cons

    Unrealistic approach to almost everything. Don't trust a word you hear from anyone in management. Only the CEO decides, everything. You will wonder how these people do anything. Generally they make a mess and move on. What a joke!

    Advice to ManagementAdvice

    Management here does not take advise

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Great People, megalomaniacal CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Flower Mound, TX
    Former Employee - Anonymous Employee in Flower Mound, TX

    I worked at IntelliCentrics

    Pros

    The people are great. Great ambition
    I truly loved the people of the company.

    Cons

    If you can please the CEO, well then you must have learned to be a chameleon or a shape-shifter. He keeps moving the target and you never know what kind of person you're walking into a meeting with.... Good CEO or bad CEO!
    The management team all bows down the CEO, no matter what he says.
    They will cut your throat and leave you bleeding if the CEO doesn't like you
    No soul in the management team.
    Unrealistic goals by the CEO that are "the emperor's new clothes"

    Advice to ManagementAdvice

    Develop some ethics and a soul! Honestly guys, how do you sleep at night?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Not worth the "potential"...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Flower Mound, TX
    Current Employee - Anonymous in Flower Mound, TX

    I have been working at IntelliCentrics full-time (more than a year)

    Pros

    - Easy assignments
    - Easy schedule
    - Fair support from manager
    - Technical talent are very competent
    - Interesting work
    - Fair pay, not great for professional position

    Cons

    - CEO is critically bi-polar, changing his mind as the wind blows. Ambiguity is expected in a growth company, but amount of change is on dysfunctional end of the spectrum.
    - A host of semi-skilled, low educated business personnel stymie innovation.
    - Little to no processes in place, every day is a new beginning.
    - Organizational structure leaves gaps in authority and empowerment.
    - Leadership provides lack of direction, and when they do, it is consistently in different formats, expectations, etc.
    - HR processes are slow to respond, late to deliver and often bordering on incompetent
    - Little to no room for advancement

    Advice to ManagementAdvice

    - Develop bi-yearly goals for employees
    - Create bonus structure for upper employees
    - Develop roadmap and stick to it
    - Improve benefits
    - Give people a reason to stay other than locality

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. Not so Customer Service oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Flower Mound, TX
    Former Employee - Manager in Flower Mound, TX

    I worked at IntelliCentrics full-time (more than 3 years)

    Pros

    ~Above average pay
    ~Fairly lenient rules and regulations
    ~Several schedules to choose from
    ~Relatively easy material to learn
    For a job, with no need to move up or hopes of advancing into a career type position this is a decent job.

    Cons

    ~Little to no room for advancement
    ~Management does not take proper internal measures for disciplinary action as required by the employee handbook
    ~Management does not feel the need to update training requirements or provide continuing education when information affecting the customers and customer service dept changes.
    ~There is little to no upper management support for large issues
    You will be promised that new positions are opening regularly and that advancement from within is a guarantee when you interview. People in the company waited 3 years before anything opened up at all for them to apply to. They hire from the outside more often than not and you only know of a new position the day someone starts.

    Advice to ManagementAdvice

    Upper management is only one person, everyone else under him has little authority to do as they wish without his approval and if he disapproves they could be fired. Turnover is the highest of any company I have ever worked at, and I have worked at a major call center before. The values of the company do not benefit the employees or customers as they would have you believe, they benefit a model that creates new products without worrying about existing ones or customer feedback. I think the CEO is generally a good person but feel he needs to focus more on the end user rather than the net gain.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. Oy, There is a Season, Churn, Churn, Churn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Flower Mound, TX
    Current Employee - Anonymous Employee in Flower Mound, TX

    I have been working at IntelliCentrics full-time (more than a year)

    Pros

    Employees are talented and good people to work with.

    Cons

    "Visionary" owner erratic and turnover in management and staff is monthly occurrence. Company has potential and newest management promises better direction and some stability.

    Advice to ManagementAdvice

    Decide where you are going and then stay on that road for at least 6 months.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IntelliCentrics

    Pros

    Salary -- there is a reason they have to pay well for senior talent......
    Convenient Flower Mound location.

    Cons

    Failure to listen to customers; Leadership is full of sycophants; Technology platform is laughably poor.

    Advice to ManagementAdvice

    Listen to the smart, capable employees -- and those are not the ones constantly telling you what you wanted to hear.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. I hate this place but I need it right now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Lewisville, TX
    Current Employee - Anonymous Employee in Lewisville, TX

    I have been working at IntelliCentrics

    Pros

    The flexible work schedule that allows me to be there for my family. We're moving to a bigger building soon.

    Cons

    I wouldn't be here if I didn't need the flexibility. The technical team ruined reptrax and nothing is being done about it. The good employees we did have either quit or were fired. Our customers are angry. Not a good place to work right now. But in this economy there aren't a lot of options. I think the CEO knows it.

    Advice to ManagementAdvice

    I am worried about our company. I don't think we will need a bigger building. Admit that you are in over your head and hire some good people. Treat those people good when they come so they will stay.

    Doesn't Recommend
    Disapproves of CEO
  10. Good luck making it past 90 days

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Lewisville, TX
    Former Employee - Anonymous Employee in Lewisville, TX

    I worked at IntelliCentrics

    Pros

    The employees were friendly, hard-working and very dedicated. They made coming to work worth it.

    Cons

    The benefits were bare bones. Also, the amount of turnover is amazing. Most Directors don't make it beyond 90 days. You are hired to do one job, but the CEO adds additional duties almost immediately. The worst part? He doesn't take the time to tell you about the additional expectations. So you're more than likely to fail. If you take your career seriously, bypass this company. No one deserves to have a 3 month failure ruin an otherwise blemish-free resume.

    Advice to ManagementAdvice

    Treat people like you would want to be treated if you weren't wealthy and needed a stable job to provide for your family. A little empathy can go a long way.

    Doesn't Recommend
  11. Varied work, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Current Employee - Anonymous Employee in Manchester, England (UK)

    I have been working at IntelliCentrics full-time (less than a year)

    Pros

    Everyone at the company is focused on the same goal so it really feels like a team. We help each other out and get the job done. I can honestly say this is the most rewarding job I've ever had.

    Work-life balance is very good also.

    Cons

    Slightly fewer holidays than previous roles but they are increased with length of service. On site dining could be better.

    Recommends
    Positive Outlook
    Approves of CEO

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