Intelligentsia Coffee & Tea Reviews

Updated March 15, 2015
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3.9
7 Reviews
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Recommend to a friend
Approve of CEO
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Doug Zell
5 Ratings

Employee Reviews

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  1. Great place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Intelligentsia Coffee & Tea

    Pros

    Perks of free coffee and tea, super interesting people to work with

    Cons

    Segmented work, don't necessarily interact much with others

    Recommends
    Positive Outlook
    Approves of CEO
  2. Great place to work but hard to work here and be a graduate student.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Pasadena, CA
    Current Employee - Barista in Pasadena, CA

    I have been working at Intelligentsia Coffee & Tea part-time (more than a year)

    Pros

    The company treats you well - good pay, perks, and training. Leadership really loves the product they're selling, and this translates to the employees and creates a culture of quality and a sincere desire to serve something beautiful.

    Cons

    It was a hard job to hold while being a graduate student because the company expects a lot out of their employees. There was a minimum of two hours of training a week and an expectation of continued growth and learning about coffee.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Great local roaster to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Chicago, IL
    Current Employee - Barista in Chicago, IL

    I have been working at Intelligentsia Coffee & Tea part-time (more than a year)

    Pros

    This company values and breeds staff awareness & education about the brand & coffees and teas. Our store frequently had demonstrations to teach both the staff and customers about new brewing techniques. They were one of the first ones to perfect The Clover Brewing Method when it was first released. They were lucky and got some before Starbucks bought the exclusive rights to the machine. Doug, the tea purveyor, even came in and schooled us on all the awesome teas he curated throughout the world. They also train willing staff members for barista competitions and even have in-house contests to keep everyones skills up. If you're interested in the coffee business, this is a very reputable company to work for. Even as a regular employee, it's fun work.
    As far as benefits, a free lb. of coffee a week was standard. I believe you can pay into a 401k after a certain length of employment.

    Cons

    Some of my managers put themselves on a pedestal, acting better than everyone else. I remember two of them causing a lot of stress because of personal MOs. One even publicly shamed me for banking with Chase because they're affiliated with JP Morgan, who used to use slave money or something. Very inappropriate. But, they did know their stuff. Great training program, great advancement opportunities.

    Advice to ManagementAdvice

    It's easy to become lax in a coffee shop setting, but after working with other companies, I can see that there was way too much internal drama that was not being handled by the store manager. I think more check-ins with upper management about store progress could help keep them accountable for their store's successes/failures. It seemed my store manager knew a lot about coffee, but was not fit to manage other people. Store managers need to strike a balance between the two.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista/Shift Lead in Chicago, IL
    Former Employee - Barista/Shift Lead in Chicago, IL

    I worked at Intelligentsia Coffee & Tea full-time (more than a year)

    Pros

    good wage for baristas, they're doing really cool things with farming and sourcing, great way to learn a lot about the industry.

    Cons

    I had a series of not great managers. They have a really awful "bonus" system in place for managers and the brunt of the responsibility for managers to get their bonus ends up on the shoulders of the hourly employees - who see little benefit from it.

    Advice to ManagementAdvice

    Change the bonus system.

    Recommends
    Positive Outlook
    Approves of CEO
  6. Not bad, but not great either.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Chicago, IL
    Current Employee - Barista in Chicago, IL

    I have been working at Intelligentsia Coffee & Tea full-time

    Pros

    Good health care and free coffee.

    Cons

    Hours can be erratic and the pay isn't great. Lots of favoritism.

    Advice to ManagementAdvice

    Don't forget to listen to the little guys.

    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful

    Intelligentsia has an unhealthy and cliquish company culture and out of touch senior management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Intelligentsia Coffee & Tea

    Pros

    You get free whole bean coffee and free beverages at Intelligentsia cafes. There is a decent sense of comradery among much of the staff.

    Cons

    Most of the valuable hard work, innovation, and talent that happens at the ground level goes unnoticed while a small handful of employees who continually fail to meet their responsibilities get rewarded and promoted time and time again.

    Advice to ManagementAdvice

    Take a hard look at what employees are just telling you what you want to hear and which employees actually have new ideas and constructive criticism that can help propel the company forward.

    Doesn't Recommend
    Disapproves of CEO
  8. this is a coffee house

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Barista in Chicago, IL
    Current Employee - Barista in Chicago, IL

    I have been working at Intelligentsia Coffee & Tea

    Pros

    it is a truly awesome place to work, free drinks

    Cons

    I don't care much for the uniform

    Advice to ManagementAdvice

    Management is great

    Recommends

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